RoboHelp

Still using RoboHelp 11, although I will be setting up 2019 on a new laptop soon.When I create a new topic, it displays a blank page which displays the Topic Title in heading 1. I currently am not using a master page, although I've customized my .css file to display the text formatting I want.I want to add a footer to all topics, so I created a master page. If I apply that master page to my existing pages, they look fine. But if I create a new topic, it does not have that initial Topic Title heading. Instead it has a bunch of text stating "this is a body placeholder text for your master page....."Is there a way to get the start page I want, the footer and utilize my .css file all together? I was looking for a way to link my master page & .css file hoping that would give the desired result, but when I look at Linked Resources for either the master page & .css file, there is nothing there, and I'm not sure what to do to relate them (if that is the answer). I've been reading a lot

I'm working in Robohelp 2017. I deleted a conditional build tag called DM_Rich_Client from the project, but the project manager still shows topics flagged with the tag. In the first image, you can see the tag's blue line over the topics, and when I hover over any of those topics, I get a condition tooltip showing DM_Rich_Client as the tag. DM_Rich_Client isn't available in the CBT pod, and it's not available in the CBT list when I right-click a blue-lined topic and use the menus to try to remove the tag from the topic.   I checked the topic properties and the tag doesn't show in the Topic-level Tags list.The DM_Rich_Client tag was used to flag the topics for the biggest help we generate from the project, so it would have been applies to approximately 2600 topics at the topic level. As far as I can tell, the Project Manager still shows the tag on all of those topics.I deleted a number of tags at the same time I deleted DM_Rich_Client, but it's the tag that left a ghost in the

Hi,I have recently begun using RH 2017, and I am facing a peculiar problem where I am unable to generate the PDF or Word output through the Printed Documentation output profile. When I try to do so with the default setting, I get this error "Server Busy. This action cannot be completed....."I am using Word 2013 on my system, and have also enabled the Macro Settings under Trust Center.So, i am not sure what should I do to resolve this?Thanks

I have an issue when I put two images on top of each other when I am editing a page. As you can see in the editor, the images are stacked together and there is no spacing between them:But when I try to view the topic in a view or html response, RoboHelp puts a space in between the images:Now it may seem strange why I am trying to do this and not just merge the images together into one image, but I may, for example, want to change the top or the bottom image individually.So why is RoboHelp putting a space in between the images in the output?

We have a webhelp project where many images were added by saving them to the project folder through Windows Explorer (outside of robohelp). The images are then added to the topic from within robohelp. These pictures will show up in the topic correctly but do not show up in the project manager pod. The project publishes correctly at first, but at some point, the image files have a tendency of completely disappearing and erasing from the project folder. I understand that adding pictures from Windows Explorer is not the correct way of importing images into the project, but this tends to keep happening on the project.My question is why do the images appear in the topic and publish correctly? And what could be causing them to completely vanish from the project? (I checked the project folder from Windows Explorer and the files are completely gone).Any help is greatly appreciate. Thanks.

Hi,In a text Topic, I need to create a link that will open a network folder. The display text could be Open folder. In that folder, the user will be able to select a document to copy on his hard drive.I do not need the files to be copied in the project, I just need the folder to open so that the contents can be executed or dragged elsewhere.Can it be done? Thanks.Pierre

Does anyone know if you can add an Outlook .oft file in a RoboHelp topic?

I am having an issue in my final WebHelp Output using Robohelp 2019 but the classic version.I converted a large 3000 page framemaker book and some images in the robohelp output are not aligned left. I mistakenly chose to align them left using robohelp but now I have the text wrapping around the image. I do not want the text to wrap, and I need the images aligned to the left. Can someone tell me how to fix this in my current robohelp project and when importing and converting for a new project to insure the proper alignment? Also, I did the same thing with some tables which were not aligning to the left, I have some tables with text wrapping around them.I have attached a screen shot. In this screen shot I even have a footer wrapping?!

My goodness, where is the documentation on how to navigate and proceed with a RH2017 project upgrade in RH2019? Opening RH2019 for the first throws one into a completely new user interface, with no guidance on how to navigate, let alone work with a converted pre-RH2019 project.I just upgraded to RH2019 (been using RH for several years now - since RH2015) and tried to perform an upgrade of a RH2017 project. The "upgrade" seemed to complete but then when I attempt to generate my Responsive HTML5 output I see an immediate failure related to cyclic dependencies in the index cross references (?). From the log:...Starting responsive output generation.Processing metadata...Index cross references have cyclic dependencies.Output Generation Failed. The same project has been working fine in RH2017. So what's going on here? Absolutely no information in the log about which index entries are problematic or how to go about fixing this. And why is this an issue in RH2019 and not RH2017? Yeesh...Anyone

The tiny little graphic to the left of the text (Which when generated displays the filename of my project) is our company logo and "Home" button. It appears to have squashed the logo down to a miniscule size and I would like to remove it. I cant work out how to do this. Any ideas? Also Custom URL 1 and 2 are unnecessary in my layout and Id like to remove them too. Any help would be much appreciated.

I'm transitioning from RoboHelp 2015 to RoboHelp 2019.  At my company our products provide us with the information for the HTML files in a Word document and I'm able to "successfully" import these files into my RoboHelp project.  I've also figured out how to get all the styles to import over so that the htm files in the Contents file look the way they are supposed to look.  I've also added a Master Page for the footer for all these files and I select it when I set up the WebHelp settings.  When I generate the WebHelp files is where I see the disconnect.  It "successfully" generates, but it doesn't generate my imported files.  I just get the FirstTopic.htm file in output.  Where have I not connected the dots?

Hello,Can someone explain why other users can't open *chm file? Is it necessary to have RoboHelp installed to open *chm file?Thank you.

Is it possible to add a border in my TOC to show a graphical separation of different topics in the Output?Kann ich eine Trennlinie in mein Inhaltsverzeichnis einfügen um in der Ausgabe eine grafische Abtrennung verschiedener Themengebiete zu erzielen?

Hi,Word Imports to RoboHelp was supposed to be easier and simplified. It was simple to import, but after, you have to fix the content and that is extremely difficult if not impossible.For all the Word Import settings, I selected Import style. When I opened the topic, problems encountered;Text font and size was wrongFont color was wrongAll Images tripled in size.Had to delete the image and insert it individuallyImpossible to center the new imageWhen I select text, I expect to see the font type, size, configuration (BIU) and color. All is blank.The Contents section is all wrong. Lost all the Bookmarks.The List paragraphs, numbered or bulleted, are all on the left border.Some of the numbering is wrong. Suppose to have 3. - 3.1 - 3.2 etc. I get 3. - 3.5 - 3.6 etc.Impossible to change the numbering.One Header has 266 Bookmarks between the article number and the article name. An other has 36.And more.I insisted to upgrade from Robohelp 2017 to 2019 because the interface was reimagined (much

I have a project has about 50 books that hosts topics on software, applications, etc. Some books have sub categories in the title. For example: Microsoft Outlook 2016 | Email | Email Basics.How can I make the Responsive HTML5 easier to search? The TOC and Index is frustrating for some of the users. Appreciate any suggestions.

Hello,I am using RoboHelp 2017 on Windows 10. I have a project that I have been working on for several months, although I am not that familiar with RoboHelp other than this.I generate Microsoft HTML output and recently ran into an issue: for reasons I don't understand, whenever I search for a topic in the generated output, it lists many of the resulting topics twice. Clicking one of the topics out of the pair brings up the topic as expected. Clicking the other topic listed always brings up a "This page can't be displayed" message. Sometimes the first topic listed doesn't work, sometimes it's the second. Here's a screen capture that hopefully displays the problem clearly:Please let me know if there are any more details I can provide. I am really not sure what happened.Thanks very much.

Need to find a way to replace 300 images with one image.What I mean by that is that there are 300 topics that all have the same image, but point to different paths.When I update this image, I want it to update the image in all 300 topics, keep the same path, and not have to do it manually. Is there a way that I can do this?

I'm currently using Robohelp 2017 and have several outputs that we use. For each output we are using the Charcoal HTML5 layout. Recently, the search function has not been processing any results in any of the outputs. When typing into the search bar it will list the suggested search however. I've attempted a little research on the issue and saw the solution that provided. Search does not work in Responsive HTML5 output generated from RoboHelp (2017 release) Update 2. I took the files within the zip folder and replaced them within the script folder of Robohelp and am still getting the same error with the search function. I have discovered that the issue only occurs in Internet Explorer however, which is the main web browser that our company prefers. Our company is in the process of switching to a different terminal server and I've been working from the new server as of late and have been generating the outputs from the new server. I'm wondering if that is part of the issue and not all th

I am using RoboHelp 2019 version 2019.0.5I have deleted a folder named Dropdown and the topic called First Topic in in RoboHelp. No sign of either of them any where.However, when I generate output I get the DropDown folder with the First_Topic.htm (below).I have deleted the First_Topic.htm and the DropDown folder from the Unified2 RoboHelp project folder, but when I go back and generate my html preset, both folder and First_Topic.htm re-appear!I cannot find where RoboHelp is storing the deleted folder and First_Topic.htm file.Does anyone have any idea what is happening?

Is it possible to edit and/or delete some of the navigation items in the left navigation panel?

Hello,When a PDF or word output is generated, The heading of a book is displaying twice.For exampleActive Reporting5.1 Active Reporting

I am only able to view the $ view (default view) in source control. I need to be able to view versions of documents in the * view (raw root). Is someone able to assist me?

I checked the board for similar questions, but the answer was from 2008 and it said to just copy the folder to a new location, open the Robohelp file & go to "file> rename file".That is not an option in Robohelp 2019. There is no "save as", so what is the best way to duplicate a project as a template?

Hello,Using RH 2017 I've created a master project for a Responsive HTML5 project and import the FrameMaker 2017 book. The FM styles are mapped to the RH styles.  For 2 of the FM books, I get this error several times. It seems to include all the chapters of the book, but I's love to know what's causing the error so I can fix it.  Has anyone else encountered this error message?Thanks!Dale

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