RoboHelp

I am pretty sure I know the answer to my inquiry from some other posts which is this not do-able, but I just want to check to make sure I have not missed something. I want to be able to link directly from one topic to another, but each topic is generated from different HTML5 output settings with different conditional build tags specified. Each output is generated/published to different folders and each one has its own TOC, Glossary and Index.The reason I want to do this is for multiple languages. Users will open the help in the default English version. If they open a specific topic that is translated (in my case to Japanese), there will be a link in the content of English version topic that says “日本語版を見る”. When they click the link, the topic will “switch over” to the Japanese translated version of the topic, including the translated TOC, Glossary, etc.I have been able to mess with the link and it will open the translated topic, but it does not automatically show the TOC, title (frame/l

Using RH 2017 using Printed DocumentationI hope I'm clear on my problem...I seem to get a lot of Section Breaks in my Word (docx) files event though I have selected "Generate a single document" and unchecked "Start each topic on a new page".  This is a problem because i'm attempting to use a Master Page to configure left justify even page numbers and right justify odd page numbers.  Every time, it seems, when Word sees a section break, it assumes that the new page will be an odd page and messes up my page numbers.I've been able to solve this by manually editing the Word document after generating it, but that seems to defeat the purpose of using RoboHelp.Thanks,Rene.

I'm trying to generate Word output for a large help project (over 300 pages in Word format) and a lot of the spacing is messed up -- there are no spaces between paragraphs, or double spaces between list items (e.g. instead of looking likeitemitemitemlists look likeitemitemitem)or sometimes list spacing is inconsistent, so that some entries are double-spaced and some are not.  There also seem to be issues with the CSS not applying consistently to the Word version, as well.  I'm looking at Peter Grainge's thing about mapping Word styles to CSS, but I'm not sure I totally understand it.Has anyone else had this kind of issue?  How do I fix it?  I really need a clean output, because my boss is getting angry about it, and I don't know enough about RH to troubleshoot it myself.Thanks in advance.

We have 2 users that update 2 major projects in Robohelp. They are both using Robohelp 2015 (latest update) and running it through robosource 3.1 on Windows 7 64 bit laptops. The version control server is Windows Server 2012. Up until 3 weeks ago both users were able to update both projects without issue. I'm not sure if one of them did something but now neither can see each other's changes. Also, Robohelp will not check files back in even though it's prompting to do so (have to manually check them in via robosource).I've uninstalled and reinstalled all applications on each machine. I've also recreated both databases and established new connections to them via robosource. The middle tier service is also running the latest version.After recreating connections and databases, I was able to successfully make a change on my laptop and see it on one of the user's machines. I made a change on their machine and was able to see it one mine. Thought we were good until I recreated the connection

In my printed documentation, the page numbers start over after the Table of Contents; is there a way to continue the numbering instead?

Hi,Currently have a process whereby our webhelp authors create content in MS Word 2016. This is then pasted into RoboHelp 2017. This results in formatting problems within RoboHelp which take a lot of time to fix. Is there a simple way to fix this by applying styles from our style sheet including existing 'table styles'.There is a post on Peter Grainge's website in the area of 'Content Creation' which highlights this challenge (HERE). I'd like to understand more on how this can be achieved. Has anyone met similar challenges or aware of a historical post on this?Thanks. 

Switched to the new Indigo layout, works beautifully in my RH-generated output but when we access it from our product the topic area is blank. I made sure I had all the recent RH updates.Any ideas?

I am using RoboHelp 2015 Ver 12.0.4.460Just recently, when I create the Printed Documentation as Word output, the hyperlinks are included as plain text, no links. This has worked before,except for an occasional one or two. Now, 90% are coming across as plain text. It's time consuming to create the hyperlink for each one in Word. Any thoughts on the reason/cause for this?Thanks,MDawn

Hello,My company recently approved the upgrade to RoboHelp 2017 so we can start using responsive HTML5 help. We very much like the Indigo layout, but have one major obstacle to implementing it.Right now, the Table of Contents sidebar and the content area for the topic/body appear stuck in iframes with interior scroll (see image). We hope to use this layout for API documentation, where the topics can be quite long. Even at a good desktop resolution, users see this interior scroll rather than having the entire layout scroll with the page.Is there a way to make the content, table of contents, and other widget areas scroll with the screen? We'd really like for the browser to control the scroll behavior rather than having multiple scroll bars clutter the screen.Thank you!

I have a RoboHelp v2017 question related to CSS variables.We're trying to implement CSS variables in our style sheet but when I implement it in RoboHelp, the Design view and the Preview Topic view (Ctrl+W) doesn't recognize the style sheet at all. Once I generate or publish it in Responsive HTML5 output it looks great though.Does anyone know if this is a reported bug? If so, is there a targeted version of RoboHelp that fixes this?It's especially annoying for large projects to have to generate the project each time a new variable is introduced to test/review the update when I should be able to just do a preview of a topic from within the RoboHelp application. It also seems odd that Adobe would release an HTML5 output without taking all possible CSS3 enhancements into consideration.Thanks!

I am having some weird "hide navigation component" function suddenly show up in the top-right side of some of the pages I worked on. I did not put it there, and when I looked into the pages that have this, I cannot tell if there's anything different (any extra html tags) from pages that don't have this. Does anyone know how to get rid of this? This is creating problems for 508-compliancy. Thank you.

Hello,I am new to this forum, I hope I selected the right category to post this question.We recently upgraded from RH 11 to RH 2017.Some of our topics contain buttons for which we apply the conditional build tag "NoPrintDoc".Is there any way to have this tag displayed as in RH 11, where the entire row was highlighted hatched in the respective tag color?The new display (overlined content with selected tag colour) is rather difficult to see in case of tagging buttons, as it only appears as a small coloured dot next to the button (compared with the highly visible mark in the entire row in RH11).I would be glad for any advice.

I've inherited a document from a former employee. I need to make some version updates but every time I change the content of a Topic Link, it duplicates into all the Topic Links.I have a graphic which is the source of the link. Once I open the topic link to edit, I can. After saving, and moving on to the next Topic Link, the previous information I changed is in this Topic Link. Please help!

In RoboHelp 2017 the search has always worked in all browsers. Since late last week search no longer works in IE version 11. I guess it's a security issue (I've read much earlier posts), but who knows what to look for? What are the security issues in IE that would stop a RH webhelp search?

Using RoboHelp 2017 | Win 10 [NOTE: 'X' is a local drive]Rh cmd line Issue: The RHCL command line not building image folder but IDE (Rh GUI) does?Expected Results: We see the image folder in the IDE (Rh GUI) and when we build the SSL, it creates the image folder in the output where it is supposed to be. Example: When we run the command line “C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\rhcl.exe" "X:\doc_4x\html\apps\projects\sn\fsn32.xpj" -l "MyHTML5" -o "X:\doc_4x\html\apps\projects\sn\!SSL!\HTML5\Product\6100" -g "X:\bldtools\logs\fsn32-HTML5.log"The screenshot below are the only parameters used for rhcl.Actual Results: When performing the command line, we're using the same xpj file and layout file, but it does not add the image folder to the output like the IDE does.Rh project structure:Project Filessrccommonbrandingcommon_topicsimagetemplatesQuestion to Rh land: Is there an additional parameter to use above in conjunction for making sure to pull in everything ?Thank yo

Suppose, I have created a Project in RoboHelp for a Product N1 and generated WebHelp from it. Now with the release of Product N2, I upgraded the content in the same source files.Now, I want RoboHelp to generate the conditional based output. The changes marked for new release (N2) should show in WebHelp for Product N2, but when I compile it again for Product N1, the updated content of N2 should not be included in it (N1 Web Help).Please provide me the steps to fulfil this requirement.

Hi All,I am updating topics in an RH10 HTML project that I have worked on for many years. The project includes about 500 topics divided among 8 folders. One of the folders contains what we call "PageHelp" topics. I have noticed that the topics in this folder are not being included in my recent compiles of the project. I compile the project as WebHelp. I have unmarked the "Exclude unreferenced topics from Output" box in my WebHelp settings, as the PageHelp topics are not, in fact, referenced by other topics or the TOC or Index. This has not helped.I notice that the icon for my PageHelp folder containing all the topics missing from my compiles appears in the Project Manager pod as shown below. I suspect the red triangle is telling me something, but I'm not sure what or what to do to make it go away. I have not been able to find any info about this in RoboHelp help. The triangle does not appear in any of the other folder icons listed by the Project Manager.I would greatly appreciated sugg

Hi All!Publishing with RoboHelp 8...WebHelp generates and publishes properly to the server. Viewable, working, all good.Browser Based AIR Help previews, generates, publishes, but won't display via IE or Safari. All that I get is a blank page instead of index.htmSide Note/Side Issue: Project contains links to Baggage File PDF's. The links in the WebHelp version works properly. The BB AIRHelp only displays a blank page Any thoughts?

I am trying to implement context-sensitive help on a web application using a RH RHTML 5 output.  The problem is, neither of the devs I'm working with know how to do this, and I've only ever done help integration on desktop applications.  The dev sent me a test file that looks like this: !DOCTYPE html><html><head>    <script src="RoboHelp_CSH.js"> </script>    <meta name="viewport" content="initial-scale=1.0, user-scalable=no"/>  <a href="javascript:RH_ShowHelpForContext();"></a></head><body>        <input type="button" value="Click" onclick="RH_ShowHelpForContext(null, 'help_files/index.htm', HH_HELP_CONTEXT, 1);" />    </body></html>which I had working on my system, but now doesn't work (despite my not having changed anything) and he says it's throwing javascript errors.  How do we configure this so it a) works, and

Long story short, right now (soon to change) I have zero control over the Development of PDFs sent to my group. Sometimes, they’ll download them from our output, and edit them... and we Have had folks paste PDFs from output in to input. It sucks, the process is changing and we are migrating to version control, RH server, and switching to HTML5. For now I need what little I have to make it to the finish line.How can I manually remove coding and text searching from a PDF (we have adobe acrobat x) ? I don’t exactly know what RoboHelp does to. PDF when it generates so I’m lost on what to change. Basically, I just want to make sure that before anything goes in to the project files it is washed... because I have no clue where the PDF came from the only place I have control is right before we import. Do I turn off text searching? Is there a way to see code and delete it?

I have a merged project (currently 25 projects merged, approx. 1000 topics)using RoboHelp 15, MSIE 11, Windows 7 ENT.  Couldn’t find an answer when Isearched forums or experts, did I miss it? No worries regardless. Thanks forany help.When I publish changes to my Responsive HTML content, I see most changesimmediately.  HOWEVER, will some changes be delayed (such as changes to js ordynamic content filter or system files)? Do some changes have to be forced bydeleting the old content? Is there a recommended sequence for publishingchanges to Responsive HTML ?  If I must delete old content when updating js or system files would this be thesequence?1. Delete target (child) project from output folder2. Re build content/feature in target (child) project and save/close3. Delete parent project from output4. Delete merge from parent project5. Delete target (child) project from prod6. (Publish parent project with deleted merge)7. Merge target/updated (child) project in parent project

I have been using RoboHelp 2017 and dealing with the following situation: I have a help with certain topics that show different font than applied to it. I can't understand the reason because I have been using the same Styles and Formatting applied to all topics, but only some of them have this discrepancy. I will illustrate it to make it easier to understand. This is my list how it appears when editing my topic in RoboHelp (correct font size);However, when I generate a Microsoft HTML Help output (CHM file), this is how the same text appear:I don't know how it happens and only on some words... If the same style is applied to all sentences... Maybe someone can help me.. I am trying to fix it. Thanks in advance!

Hi,We have developed a responsive help with Robohelp 17 HTML 5. Now, we want to know if we can track anyway how the content is being consumed by users? Say, can we add a Like button, for instance, which indicates the content is found useful by the users? Or how many users are coming to the page and liking the content on the page? If we can add a feature such as a Like button or anything else that helps in tracking, can you please mention the steps to include the same in a responsive help created in Robohelp 17 HTML5?It would be helpful if anybody can provide answer to this.

How do I make the topic highlighted in the left-side navigation pane when the topic is accessed directly from the application (and not simply by searching the topic within the help file)? For example, in the screenshot, I accessed the contextual topic from the application page, and the topic is highlighted in left-side navigation pane. No matter what I do, I can't seem to figure out how to do this in RoboHelp, and I cannot find any "how to" on the internet.

I created a customized HTML 5 Layout based on the Theme1_Standard layout.  Our logo is rectangular and will not fit in the default image box.  I want to move the logo to the right side of the header.  I don't see how to do this in the Layout Customization dialog.  Is there a way to do this in the html code somehow?  By the way, the logo looks great in the desktop and table Preview from the Layout Customization dialog.  It is the correct size and the header title adjusts to the right so that there's enough space for the rectangular logo. However, in the phone preview, the logo is tiny.  And when I generate the Responsive HTML5 single source layout with the new theme, the logo is tiny in the Chrome preview, even for desktop.Thanks.Gina