RoboHelp

Hi community, I'm relatively new to using Adobe RoboHelp, so any help would be really appreciated. I'm a technical writer, and we use Adobe RoboHelp 2017 for one of our desktop applications. The technical writer who used to work at the company has left, so it's my job to update the help file. However, it doesn't appear the technical writer has left any of the .XPJ files which I need to open the project, so I'm not sure what to do.I am able to extract all of the help files, such as the images, .html files, index etc... by installing the desktop application. I can even open one of the .HTML files and it opens the entire help file. However, I need to update this help file with new material from the new release, so I need a way to do this.It appears I have all the ingredients which were needed to build the file, but I don't have the file itself. Does anyone have any suggestions or recommendations on what I can do? I thought I could build it again from scratch since all the files are availa

Hi,This may be a generic topic but I just need to get clues as to what is causing Robohelp to crash when simply trying to generate a DOCX file from my project. The log file compiles the topics and gets to the saving docx part then crashes.Any info would be greatly appreciated.Jaime

Note: This topic may be related to the "Disappearing Topic" topic posted in 2008. That topic indicated a WebHelp topic could disappear if it had nested div tags. The solution was to remove the nested div tags.I am using RH 2015 to produce WebHelp. We are using Source Control, but I am currently the only one making help updates. In the last several years, I have noticed 3 topics disappear from the help.  One disappeared frequently enough that I started checking to see if it was present or missing each time I generated the help. I'm not sure what changed, but I have not had any issues with that topic in months.  Now, two other topics are randomly disappearing. One has nested div tags. The nested div tags are resulting from using nested DHTML drop-down text. The div tags do not appear in the HTML view within RH; they do appear in the generated web page in the output.  If possible, I would prefer not to have to stop using nested DHTML drop-down text.  I have several top

RoboHelp 2015, Word 2013Hello,I am trying to create a Word document from the Printed Documentation option. When I click Output, Printed Documentation, the process hangs when I click Next on the Print Document Section Layout. I was able to created the Word version on Monday, June 4, but it's hanging on this step today.Thanks in advance for your helpMDawn

Hi there,I have asked a similar question about a year ago but I am having an issue. I generate WebHelp. It seems to generate fine in RoboHelp, but when the help is launched from the product (by clicking a Help button) and I select Search, I get a script error message. If I click Yes to continue running scripts, the Search function doesn't work. Any thoughts on how I could solve this issue? Any help is greatly appreciated.I'm running RoboHelp version 2017 (13.0.2.334).Thanks in advance!

Hello,I am getting a script error when clicking the 'home' link of my HTML5 Responsive, Indigo layout. We use the Internet Explorer WebBrowser control to render the site in our product and the script error happens when using that control rather than in IE11 - even though we force the content to render in IE11 mode using the Windows registry. The error doesnt happen in Chrome.The error is "Unable to get property 'length' of undefined or null reference". This happens when the home is loaded and when the home page image (the Pegasus graphic) is clicked.Any ideas?Thank you,David.

We are using a customized version of one of the standard HTML5 layouts.In WebHelp there was a different icon for books vs topics in the TOC. We found this helpful when you have many different levels in your TOC.In HTML5 layout, there is no way to know if an entry in the TOC is a book or a single topic. You have to click it to find out. Is there a way to do this in the HTML5 layout?We are using RH 2017 on Windows 10.

As the title suggests we generate Responsive HTML5. We elected to uncheck the "Show Context in Search Results" option in the Search tab, when we generate our output so breadcrumbs appear. For topics that are not under a book, such as our 'welcome' page or 'using the help' topics, it displays the topic file name instead of breadcrumbs (for example, home_1.htm for the homepage). Is this normal behavior?If we check the "Use Topic Comment as Search Context" in the Search tab when generating, does this always use the first nnn characters in the topic's first paragraph (how does it know where the first paragraph is) or is there a way to add a topic comment to be used?What is the purpose of the Home_1.htm file anyway? When I open the file in the browser it is our content, but is "unformatted."

I am currently using RoboHelp 11, but will soon be moving to version 2017. I am planning to translate Help content to multiple languages and would like to ask the following questions please:Is it best to create a new project for the translated content as a copy of the original project, or can translated content be added to the original project, and then be outputted using Conditional Build tags, for example?For the above approaches, are there any functions in RoboHelp which could help with the translation process, including the tracking of topics that have been sent for translation, etc.Any recommendations or "gotchas" for using RoboHelp for the translation of Help content? Languages may include both Asian and European languages.

OS: Windows 7 Enterprise x64Product: RoboHelp 10I have setup the 64bit install of Robohelp using the application manager. After a full install, when a user trys to open Robohelp is just hangs at "intializing user data". If I right click and "Run as Administrator" and enter credentials to run as a local Administrator, it works fine. We can not have the users do this. Is there something that is a known issue or something I am missing?Thanks

We are creating RHTML5 and when we apply a filter and then do a search for a keyword, RH says we get 79 results but the Search box only lists 9 results based on the filter and at the bottom of the list of search results its says, End of Search Results but there isn't a scroll bar to view the other 70 results. I don't think this is how this should work. The search does show the 9 results correctly but why does the number of results say 79? This is confusing behavior. We are using the Charcoal_Grey screen layout.

RH 2017 (13.02.334)We've been localizing our English RH projects for many years now into 16 different languages, and we do a lot of things by habit. One of these is, when we get our localized files back from our localization dept, we copy the localized content on top of our English base and then set our Project Language settings to the target language and set our SSL language settings to the target langauge.But what is the purpose of the setting the project Language vs. setting the SSL language?I know that the SSL language settings provide me with localized strings for some buttons in the chm window so I have to continue to set that. But is the Language settings for project necessary to set in all cases? The reason I ask is I didn't set the RH project langauge this time on a couple of languages, but didn't notice anything different visually when we generated our output in those languages.We are generating to a CHM format currently (though next version we're going to switch to HTML5).Is

All other documents print properly.  Printer drivers are up to date.  This is a 40 page document that was heavily edited.  It will print the first 18 pages then start over and reprint the entire 40 correctly.  When the print setup window is up it states there are 40 pages to be printed.  I have not used this software for very long and I believe I messed something up while editing. Please advise.

Operating EnvironmentRoboHelp 10Multiscreen_HTML5 outputSearch Results Page (screen layout component)BackgroundThe default Search Results Page screen layout provides the following components for each topic when a user performs a search:(Topic title formatted as a clickable link)(Topic file path and file name)(First 100 words in topic: <?rh-msp-search-result-context class="wSearchContext" ?>)Issue:By default, the First 100 words in topic component starts with the topic title. This is redundant. It already appears as a clickable link and (to some degree) in the file path/name. I would like to exclude the title from the First 100 words in topic component. The topics in our project auto-display the title using the RoboHelp title field/variable, so I'm hoping there's a way to specify programmatically/code-wise something like: "For wSearchContext exclude rh_variable_title". I'm not a developer, so I don't know if this is possible and if so how. But if there's a way to do it and someone

HelloIs it possible to remove the Index-icon from the default layout for responsive HTML5? (see highlighted box in image)When I create the responsive HTML5 output there are four icons created by default (TOC, index, glossary and search function). As I do not need an index for my project the index icon might confuse users, thus, I would like to remove it. I could not find any settings to remove it in the output settings.Thank you very much for your help!

I have a word document with high resolution images. I have given the image a border in MS Word 2016. The image in itself when captured did not have a border.It looks all good in MS Word.Now, I imported the word document in RH 2017. The content shows up correctly and so does the image. However, where does the border disappear and why?Any way to tackle this? The black border of 1 pt unfortunately is a must.Any way to retain it or redo it in RH?

Is anyone else encountering this regarding the Favorites feature in this layout?'Favorites' button name is not appearing in the output on the Homepage; only an empty button.After a couple favorites have been tagged, the title 'Favorites' also does not appear in the Favorites menu.Windows 10, IE11Thanks

In the company where I work for, we use RoboHelp 2017 and we're exporting our helps to HTML5.Those helps will be shown in the software developed by the company as well as in our website.Ok, so far so good. The problem is that they asked me if it is possible to change the URL structure (before generating a HTML5 output).They would like to replace it by anyword, for example:insted of showinghttp://delphi/examplehtml5/responsive_HTML5/index.htm=Menus%2FMenu_Start%2FInicio.htmIt should display this customized URL:http://delphi/examplehtml5/responsive_HTML5/index.htm=STARTThe purpose is that those words will be "anchors" that will help us to publish our help online.So that everytime a customer clicks F1 it will open the window explaining about the subject where he/she is navigating.So that what I want is to choose a word to be part of this URL.Is it possible to change it in RoboHelp?

Hi,I am testing the use of Related Topics.  I'm using RH2017 with the Azure Layout.  I added two Related Topics for testing purposes, one with a pop-up menu and one with a Topics Found Dialog.I was able to create and test in RH...everything worked as expected.  In fact, when I viewed the item, I even "viewed with" both Explorer and Chrome and it was fine.HOWEVER, when I generated the document, the Related Topics do not work as expected, in either Explorer or Chrome.Clicking on both the Related Topics links displays a rather ugly pop-up displaying the 2 related topics links I created.  Gone is the nicer looking pop-up menu and the Topics Found dialog box.  This happens in both IE10 and Chrome 64.It's strange to me that I "viewed with" both IE and Chrome and it was okay, but turned ugly after I generated the file.Any suggestions?RoboHelp 2017, Responsive, Azure Blue

More RH issues:When I have two (or more) numbered lists in the same topic, numbering continues from one list to the next - instead of restarting at 1. Even when I access the Bullets and Numbering dialog box, select the Restart numbering at checkbox, and set the value to 1 - nothing changes. The numbering still continues from the previous numbered list (defined as a paragraph style).Is this a know bug? Are there any work-arounds?Thanks in advance.

Hi RoboHelp Community, We just upgraded from RH 11 to RH 2017, and I'm trying to re-establish the same versioning we used for RH11. Our team of 3 needs the version control and shared access to the project. We are encountering 2 issues: When attempting to set up the versioning, SharePoint 2010 is producing “Error: Access Denied” for all the .swf files in the Adobe RoboHelp outputAfter setting up the versioning, now when I open the project I get this several times: “Error – The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator” I've contacted our company IT Support, and they said go talk to Adobe because they haven't changed anything. Does anyone have any advice? Do you know what the "list view threshold" needs to be in SharePoint to use the versioning?Thanks! Charlie

I'm not a coder.Here’s something that’s been on my wish list for a while… If you look at the screenshot below, I want to keep the background of the body white.  (By "body", I mean the part of the canvas that has content.  (In default.css, I've set the max-width to 775px.)But I want the background of the UNUSED part of the page to be gray (so that the page/content itself is more defined, kind of like when you view a PDF via a browser -- the page of the document itself is white, but the BACKGROUND on both sides of the page is dark gray.)I'm not a coder.  Seems it would be via CSS code rather than HTML in Master Pages...?I've emailed this question to a developer who does not use RoboHelp.  Her response was:However, I haven't been able to implement this, because 1)  I cannot figure out exactly where, and in which file, to put the line about linear-gradient; and 2)  I cannot find a div.top section default.css, layout.css, or MasterThemeSchema files.Any ideas?Th

RoboScreenCapture is good as a screen capture tool. Is it possible to add a border to images in RoboScreenCapture after you capture a screen?Adding a border in RH 2017 is always possible. But we want a solution for 2 things - high dpi screen capture + a border.Any suggestions?

Hello,We are looking the ways to export Procedures /Pages/Libraries data stored on RoboHelp server 10 into third party applications for further use and we were not sure weather it's possible or not. We know that RoboHelp server supports custom code or compatible with Microsoft .NET framework as well as supports REST API's but we don't know weather RoboHelp Server have capabilities to export data outside of server using any way or not?If anyone exported/retrieved metadata outside of Robohelp server using any technique then any help would be greatly appreciated.Our Proposed system would be - 1. Export data outside of RoboHelp server 10 using any way 2. Dump exported data into third party application for further use.Regards,Uttam.

I bought a new laptop because the old one fried, and I've been trying to install RoboHelp to the new machine. Has anyone experienced this? I am a paid subscriber, and the installation process (which seems to be somewhat archaic, since it won't work with either of the browsers on the new machine) recognizes that, but the active device within my account is still pointing to the old machine, and maybe that's the problem. So I deactivated it, and I'm wondering if there is there a way to add my new device/laptop so that I can install the program?Thanks in advance for any guidance/help, and sorry if it's a dumb question. Paul A. Parks