RoboHelp

We are two people in a team working on Robohelp 2017 on the same project.We have two different licenses of Robhelp installed but working on same project on different topicsWhen we publish to Robohelp server, the server overrides the last published project. So the result is that the last published file shows the updates done by the person who has published overriding the previous project published.This is not we expect from Robohelp server. It should merge the updates done by both of us. Is it possible?[Title fixed]

I have five PNG files in a topic do not "preview" when selected in Insert > Image. The Preview pane displays a red box.When I preview the topic, the images appear correctly.I thought that the file names might be too long, but I verified that other PNGs with lengthy file names appear correctly.I thought that the PNGs might be too larger, but other PNGs of greater size preview correctly.Are there any restrictions related to images in terms of file name length or size?Thanks for any help on this issue.Regards,Carol Levine

I am using RH2015 and using the Charcoal_Grey responsive layout and when I preview or generate output the topic links in my TOC are blue and magenta instead of the default colors as defined in the Layout Customization dialog of (Selected color E1E1E1). Is there a way to override these to make them the defaults so the ouput looks like they should.

Hello,Like many other RoboHelp users, I get the following error message when I try to generated a "Printed documentation" output :"Microsoft® Word has not been started on this computer.Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again."I use RoboHelp 2015 (12.0.4.460) and Microsoft Office Professional Plus 2010 32-bit (version 14.0.7194.5000).I have read the previous topics and tried the following things :- run both RoboHelp and Word as an administrator- run the winword /r command- launch my project from a local folder (by default my "My document" folder is stored on a network drive) I don't have Open Office installed. Word has been installed before RoboHelp. Macros are enabled in Trust Center.Thank your in advance for your help

While going step for step through all my subprojects I'm seeking for errors in Helpcompiler output and found this one:HHC3004: Warning: Some_Topic.htm : The HTML tag "?xml version="1.0" encoding="utf-8" ?" is not a valid HTML tag (it does not begin with an alphanumeric character).Looking at the file (with notepad++) I find it being an UTF-8 file with BOM. Seems likeMicrosoft HTML Help Compiler 4.74.8702doesn't like it.So what's with UTF-8 coded files in general in RH (9 in this case).I understand that HHC et al. are very old Microsoft programs and the may not know about UTF-8 at all, do they?What is the general strategy to cope with Umlauts etc. in RH-projects?--ChristophEDIT: another observation: I have lots of pages (.htm) that have an UTF-8 BOM and they work flawlessly in the HHC step.Only this said one on which the Warning occurs, differs in such a way from the others that this topic has a red X over the icon in the TOC treeview.Strange. I'm trying to remove that topic and recreate

Does anyone know exactly how to change the font from the default Times New Roman to a different font on the output Topic section? I have put custom CSS and that wont change it. I have tried tweaking the output and that wont change it. I visited the RoboHelp Tour website and I see the custom CSS working as mentioned, but just cant get the output to match.I imported the custom CSS as a baggage file and then referenced it in the Topic layout directly after the default layout CSS. Is this correct? Any help is greatly appreciated. Thanks!

When translators go rogue. Love maintaining my TOC and project counties. "When I use a word," Humpty Dumpty said, in rather a scornful tone, "it means just what I choose it to mean—neither more nor less." Through the Looking Glass, Lewis Carroll

I recently began a trial of RH 2017 and am learning about the 2 layouts that are said to have improved, google-like search features. It looks like Ocean and Indigo are the only two layouts supporting those search enhancements, but info on the Adobe site says that Ocean was deprecated as of Update 2 to RH 2017. This page Issues resolved in Adobe RoboHelp (2017 release) notes that "The responsive HTML5 Ocean layout is no longer available in the SSL Gallery and is not supported. You can still download and use the Ocean layout from the RoboHelp screen profiles and layouts page.".Does anyone have a sense of whether or not Adobe will roll out any additional looks that support the improved search features that came out with RH 2017? OR, are we limited long term in only having Indigo and the deprecated Ocean? Thanks,Karen

Happy Monday Fellow Adobians... we need guidance for securing our online help on a cloud server. Our team documents several applications and we're consolidating and moving our various online help projects to a single cloud server location. We want to keep the help secure while not requiring users to log into the server. We're considering redirecting them using a token or cookie for authentication and are looking to see how others have implemented something similar. I've scoured the forums and user groups and gurus' websites and am not meeting with much success. Has anyone else done anything similar? How did your company implement? Many thanks in advance for your time and help!Scottie G.Our vitals:RoboHelp version 2015 (12.0.0....)Help projects generated using RoboHelp Responsive HTML5 outputs

How to apply watermark in RoboHelp 2017 projects.

Hi,How to set the page size for topics in Responsive HTML5 layout.Some of my topic content are less while others are more.  Though while setting up page break at H1 level in CSS.

As of today, my published WebHelp Pro projects no longer open. They worked as of last night.  Page says Invalid or Expired License.Try to access RoboHelp Server Administration jsp and receive same message.Only post I found was from 2013.We are running Adobe RoboHelp Server 10 on a Windows Server 2016 Standard.Our authoring tool is RoboHelp 2017 (RH 2017 13.0.2.334).I am not sure which version of Tomcat we are running.  I am also unaware of any changes but I have a ticket into our IT Ops department looking to see if there were configuration changes.Just thought I'd post this to see if by chance, it's a known and fixable issue.Thanks,Julie

Hello All,Re RoboHelp 2017The search function of the index (i.e. searching the index) is not working.Search of glossary works fine.I have tried regenerated the output several times.I also tried copying the index.hhk from a backup, and pasted it into the current project.  That did not solve the problem.Any suggestions?Thanks,Mark

Hi,When users are looking at our help, if they clicked on search, the next time they will open the help link, they drop into the search tab (which is shown empty).I would like that users will go to the TOC tab every time the help is opened (help.mydomain.com) is there an option for that as a URL (like in filters)? Maybe an option to disabling the browser caching of this specific thing? If no out of the box option available, would you recommend looking into scripts for doing that?Thanks!!!

Hi,The Responsive HTML5 output adds few extra characters in the output.t=Is this something that can be controlled/changed? Is there a way to still generate an output similar to the Web Help output without t=?Or is t= something specific to Responsive HTML5 layout that will remain?..........-Tejas

I have RoboHelp 11 and am inserting Multimedia/Demo into the guide. I am using Camtasia by TechSmith to create mp4 videos.I am able to insert the videos into topics. But when I generate the output, the size of the video is much too large for the screen.How can I scale the video output so it is smaller? I'd like for the video to resize depending on what device is used (laptop, tablet, phone, etc.)Thank you,Michele

Hi Gurus! Pretty sure I've seen a thread on this subject but I've been trying to find it for a few days now, and failed. What I'm trying to do is create styles for notes, warnings and suchlike. You know the type:Note: Remember to eat your 5 a dayWarning: Do not put underpants on after trousers!type stuff, where the word Note: / Warning: appears automatically and the author just has to type in the note or warning text.Any ideas/ hints / notes or warnings would be greatly appreciatedRegardsJV

Using RoboHelp HTML 5.0. When I publish my help system as a Word document, I am getting dozens of weird looking imbedded fields / codes in my document. { XE "" \* MERGEFORMAT}{ XE "" \* MERGEFORMAT} Also see attached .jpg example. There is nothing weird or odd about the information trying to be converted. The style information is very basic. These topics have been sent to Word before. We update our User Guide once a quarter and it worked 3 months ago. This generation is occurring on a new machine with a recent installation of RoboHelp (last machine had a hard drive crash). Ideas??? http://www.thinmind.com/Images/Help/RoboHelpHTMLToWordProblem.jpg

Can I set a smaller size, specific screen location for the display of WebHelp? I'm thinking no, because WebHelp is an HTML thing, and web pages display in web browsers unless you attach some JavaScript to the URL to define window location and size. Am I right? -- David (who attempts to help student learn Robo 7 at a community college)

Hi.Webhelp (RH2017) now works as it should in Chrome and Edge, but in Internet Explorer the Search function does not work.Does anyone have a tip to solve this?PS! I have edited the file whthost.js to solve the Chrome problem (ref. discussion "Toc books not opening in Chrome").Regards,Dag Sundet

I've created several topics which will be accessed from several places in my help system. When the user has finished reading the topic, they should be able to navigate back to the topic they were reading.The only way they can do that is via the browser's back button. It would be nice if I could do this using a built in button. is this possible?

Hi everyone,Can I reinstall RoboHelp 2017 right over (on top of) the existing (and apparently corrupted) installation?  In other words, can I REPAIR RoboHelp 2017 by just reinstalling right over the current installation (WITHOUT CAUSING ANY DAMAGE)?Thanks,Mark(p.s. Where I work in government, the slightest change to the network or to any software can cause havoc with my RoboHelp 2017 installation. Constant compatibility issues...)

I have a PDF file included in my project help source.I have added a hyperlink in a topic to open that PDF file.That is working fine and no problems.Is it possible to define a hyperlink wthin a topic to open the PDF and go to a bookmark within the PDF?Basically what I want to do is this:Have an FAQ topic that provides a list of frequently asked questions with corresponding answers.The answer must be short and concise but allow the user to click a hyperlink to get "more information".Some of the content that is the "more information" for the answer is not in a topic, but in the PDF.I would like to define a hyperlink within a topic that opens the PDF to a specific place WITHIN the PDF file.I assumed the place in the PDF must have a bookmark (is there any other way?).I have:Created the bookmark in a Word document.Added that bookmark as a bookmark when creating the PDF using Adobe Acrobat.(This is not ideal as it appears in my PDF as extra bookmarks - I will deal with that after I see if thi

When searching for a word in the Responsive HTML5 output, in RoboHelp 2017, the results include several topics that do not include the word. For example, when searching for "inputted", topics are included that include "input". Does anyone know if there any way round this problem please? I have tried adding speech marks around the search term, with no success. Thanks for any advice.

I use RH10 and am about to upgrade to RH2017 for a new project. However, I want to be able to continue using RH10 for a current project, at least for a while, until I have had the chance to upgrade it properly and spend time checking for anything that breaks.It's not possible to actually 'upgrade' from v10 to v2017 so I will be buying a completely new license.Will I be able to run them together on the same Windows 7 machine?