RoboHelp

I am using Popups with "Display in auto-sizing popup" chosen as the Hyperlink Options.  The popup displays in the upper left hand corner of the help page, but I need it to display right beside the referenced image map.  Can I do this?

I've seem similar posts, and tried a few things from them, but none covered my particular scenario.  I'm hoping one of you will have some ideas.With RoboHelp 9:Started with a version which had previously been generated and presenting properly in both IE and Firefox (saved in SVN)Removed the word "Add" in about 5 topics.Regenerated.Now the TOC isn't showing on either IE or Firefox.To troubleshoot:Took a copy of the project file that was currently working well in production.Opened it in RoboHelp9 and made no changes at all.Regenerated and now the TOC is also missing in IE and Firefox.Since this problem was occurring and we had struggled with many unrelated problems in the past, support services thought perhaps the best thing to do was uninstall/reinstall RoboHelp 9.  They then discovered they no longer had a copy of RoboHelp 9 and upgraded me to RoboHelp 11.With RoboHelp 11:Converted the project file and repeated steps 1 - 3 above with the clean copy saved in SVN.Now, the TOC

I would like to add a company logo in the upper left corner of the toolbar in the new skin - to the left of the standard buttons (Contents, Index, Search, etc.) I can add it as new button, but don't know how to change the order in which the buttons appear in the toolbar. Thank you in advance for any ideas or suggestions.

Hello. I have two user guides that are very large. Lately when I generate HTML Help, or any other type of output (FlashHelp, WebHelp, etc) when the message appears " Click View Result to view:(project name), I select View Result. Nothing ever displays. However, if I generate output again I receive a message that it is open in another application.When the guide generates and Output View displays. I notice that near the bottom, there is a Warning message: The size of stop file has to be limited in 512 bytes. Then there is a Fatal Error: Unexpected error from Microsoft HTML compiler.I tried to insert the image in this post but I receive a notice that it is forbidden.Are the size of my guides too large or is this another issue?Thank you,Michele

Hello all,I'm using RoboHelp 8 / RH8 to create WebHelp. How / where do I set the width of the Table of Contents pane for the webhelp output? I can't find this in the forum or the Help Guide...These days, with high resolution monitors, I need to increase the font size in the ToC. But then it runs out of space in the ToC width. Hence the need for a wider ToC.Help anyone?

Robohelp 9 ACE exam preparation. There does not appear to be any exam examples and no publications that are specifically for pre exam preparation Any advice would be welcome.

I am using RoboHelp 2015 Version 12.02.384. I have created a Responsive HTML5 Screen Layout based on the Adobe supplied Charcoal Grey layout and adjusted the colours to match my company's branding.The "Use AND search option" is enabled and displays the text "Show results that include all search words"  on the Search Tab and Function Bar. But the text is displayed in grey on the Search tab and is virtually unreadable.How do I change the colour of the "Show results that include all search words"  string on the Search Tab?

For one of the Word documents, RH-11 throws up an error when I try to create html files using the Primary html layout link. It's a small 50 page document about 5MB in size. What could possibly be the issue?

RoboHelp 2015.I inherited topics from a writer who has left the company. One topic has a lot of bookmarks. The only way I've found to identify where the bookmarks are used is to save a Topic Properties report as an RTF and then search the RTF for each instance of the bookmark.When I add a row to a table where each field has a bookmark, I need to understand the logic behind the bookmarks so that I can create a new bookmark and then create links to it from all appropriate places.Does anyone know of any better way to do this?Thanks.Carol Levine

RH 11 WebhelpSearch instructions would be useful; for example, people seldom think of using NOT. Is there a good way to add an instruction to the default skin, or add a search instruction that stays at the top of the search field?Thank you

I'm using RoboHelp 15 and somehow screwed up my desktop. How do I return it to the default?

When using em or % sizes in CSS, the headings are not rendering properly in Design View (RH 2015). This can be reproduced very easily: Create a new empty project, edit default.css and make the following settings:h1, h2, h3, p {    font-family: Arial;    font-size: 100%;}Now headings 1, 2, 3, and paragraphs should all be displayed in the browser's default font size (normally 16px). In the topic preview (and in all modern browsers), this is exactly the case:However, when looking at the same topic in Design View, all headings are displayed in different sizes, and all of them are too large:It seems that the Design View is ignoring the font-size % statement and uses fixed inherited sizes instead.With 1em instead of 100%, the behaviour is exactly the same.As a result, I am unable to use % or em sizes in my RH project because the headings appear in ridiculously blown up sizes. (In the example above, they don't, but normally you would use something like 180%, 150%

Hello,Wondering if anyone is having a similar issue.  I just upgraded from RH9 to RH11.  When using the 'view select topic' button (the glasses) the hyperlinks that go to another page are working fine, but pops are grayed out and not working.  They work fine in the generated .chm, so it is not a show-stopper in getting content to clients, but it is a hassle when wanting to verify everything works and looks good in the viewer before taking the time to compile.  Any thoughts?Thanks.

I'm using Robohelp 2015 with Windows 10 OS.  Is RH 2015 compatible with Windows 10 yet?  I'm having problems with the software not responding, particularly when creating or editing a hyperlink.  When I click OK, nothing happens.  My coworkers are running Windows 7 and using RH 2015, and they're not having any issues.  We're troubleshooting the problem, and would like more information to determine the cause.

After six hours of experimentation and thorough reading of the RH forums, I cannot get a simple list to display the same in both Design View and View Item.  If someone can help me, I would be most grateful.  I have over 400 pages -- most with lists -- to do in RoboHelp 2015 on Windows 10 on a 1080p monitor at 96dpi.  I have tried multiple combinations of margin-left, margin-right, padding-left, text-indent and list-style-position attributes.   I have tried positive values and negative values in many different combinations.  The result: if the Design View is WYSIWYG then the View Item is not ... and vice-versa.  This problem takes away some of the usefulness of using the RoboHelp Editor for me.  Now, I am faced with having to use two CSS style sheets -- one .css for CHM output (with smaller margin-left's) and another different .css (with larger margin-left's) just to see what the pages will look like.  Help?      -- Frustr

Need to add context sensitive help to our web application--this is first time I've done this. Have only done CSH with client-based applications on in the past. Any resources or tutorials out there to help me get started?

When I start RoboHelp, I was always clicking on open, and choosing the project file I want to work on. But today when I clicked on Open, nothing happened...it just freezed down, and I could not even close the program. If there are options or ideas why this happens...I woudl really appreciate for sharing. Thank you!

First, thank you for your help. We have RoboHelp 11 project that was working fine. Then we opened, and the files and TOC did not display.  They were somehow removed from the project. We turned on the "Clear project cache (.cpd file) before opening any project." But that did not fix the problem.  Does anyone have any idea what a happened?  The project was working fine, then the files and TOC vanished from the project upon opening.  Many thanks!!!!!!!!!!!!!!!

RH 2015. Project Manager, HTML Files (Topics) view.We've got a folder that contains more than 40 topics.We have a topic that we want to move. The file name begins with "U", which puts the file at the bottom of the list.When we scroll to the topic, we can no longer see the folder name or any folders that precede the current folder. For example, I've selected file "Using ..." in the Loss Analysis folder and can no longer see the Administration folder in the Project Manager tree.When I drag the folder up, I get the "can't move this icon". In other words, RoboHelp doesn't scroll upwards as I drag the

Hi,I'm using RH 2015 and outputting to Responsive HTML5 output. I'd like to include a "Show Me" button in complex how-to topics that when clicked, opens a short mp4 video. Is this possible? I'm not a css whiz...I've attempted to create a button using Insert > HTML Form > Button but that seems like it just adds a button that has no meaning or purpose. Perhaps I'm missing a step to link to the mp4 file? Thanks for any help or suggestions,Karen

  Is there a way to make certain portions of a table of contents invisible to some groups, but visible to others?  For instance, let’s say I’m creating a RoboHelp project for a website that has some accessibility to the general public, but other sections of the site unavailable to the public; also, some portions of the website available to certain departments in our organization, but not to others. Put another way, say our company has sections A, B, C and D. The general public would not have access to the topics in the website concerned with these sections, and, in fact, each section would be “partitioned” from the others, so that the people in section A would only see ToC entries for section A, etc.  Confused? Let me know…  Lon 

I am running RH 2015 and created this project. About a week ago, an issue came up where WebHelp links to GIF & JPG images no longer worked. PNG images are able to display. I deleted the CPD and re-compiled. The fix worked for a couple of days and now is having the issue again. The only thing I have done differently was to install RH11 to help a colleague on another project. I did not remove RH 2015 before this. When I went to open the XPJ of the RH 2015 project, I received a message where the project was created in a later version. I was surprised (since I clicked on the XPJ) that the program wouldn't launch RH 2015. I then removed RH 11 from my computer and the project opened fine.I'm going to try removing RH 2015 from my system and re-installing. In the meantime, here's a screenshot of the issue. Any insight would be appreciated. Client is using both IE and Chrome to view the WebHelp (this has been going on for the past year) without issue. -- Thanks.  Anet

Our updates are not being immediately seen by users. Any Ideas on recommended IIS cache settings for RoboHelp 11 WebHelp?

Hello everybody,I'm working on different help procjects which should be published on one server space. Because in multiscreen layout each project generates similar output - for example the grafics for buttons  and so on - I've tried to copy all single outputs in one folder hirarchy. Therfor all the files in the project (topics and grafics) have an idividual name.  So far so good.When I now merge the output folders, in the folders for the different screen layouts there is the file index.htm. The name of the start page, entered in the dialog box "multiscreen-html5-settings" doesn't effect that name.So my problem is, that everytime I call one of the starting pages, the last copied help project is opened. I've tried to find out on which way this file is accessed... probably by a java script.Has anyone an idea how to fix that problem?Thanks for your answers,Stefan

I'm creating a responsive HTML5 Help system, and one of the requirements for it is setting fonts and font sizes in the sidebar (Search, TOC, index, etc.)In the Output settings all i can set is the color of the sidebar text. is there a way to set the fonts and sizes as well?Thanks,