RoboHelp

We've run into a problem where an ad blocker on a user's machine blocked the cookies banner in our online help (Frameless, Studio), which resulted in the user being unable to see the Help at all, either from a direct URL link entered in their browser, or from launching the online help from our cloud application. If the user doesn't accept the cookies, or cannot see the banner at all, should we still show them something? Or have error-handling built in that notifies them that the page is being blocked by their ad-blocker settings? Or is there something I can do at my end to ensure that the banner is seen? Thanks,Mai-Ann

 I had to refresh a computer and install RoboHelp Classic 2019 but when it completed and I open the program the menu bar and items are so tiny and I tried adjusting the display resolution and spec and that did not help.  Is there is fix or what can I do?

Hello,Im unable to edit the last section in my TOC in the latest revision of Robohelp 2022.3.93.  As you see below my TOC does not show OKTA, however when I output, I see the section there.  I called tech support and they made me rebuild my whole entire TOC which took lots of time that did not fix it.  Not sure if engineering needs to get involved but this doesnt seem right.  I tried different screen resolutions, seems like an issue with the software.  Does any know of any work arounds to delete just this last section in my TOC or any fix?  I appreciate the help  

A problem I see from time to time is when I walk away from my machine for a while and leave the window open, when I come back RoboHelp is unresponsive. If I click Minimize and Maximize it is then OK.   Adobe could not replicate this but want to know if others are seeing it.   Please reply if you see this problem. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.  

Hi there,  I keep running into the "ENOENT: no such file or directory, lstat 'C:\Users\XXXX\AppData\Local\Temp\RHTMP\[folder name]\[doc name]' error when trying to generate a word output in RoboHelp 2022. The output preset is a duplicate of another working Word preset. They both use the same style guide, template, and output folder. I've tried selecting the TOC that's causing the error in the working output preset and I get the same error. I think the issue must be TOC/topic-related. I've tried deleting the topics individually to find the problem one, but I've had inconsistent results (sometimes it'll generate with a topic added and sometimes it won't). There are no other warnings/errors in the log file, except for the ENOENT after the "Converting mergedHTML.htm" step. Does anyone know how to identify the problem?

Hi All, I'm using RH 2022.1.188 version. I was wondering if there is a way to display only some topics in the web help online when condition tags and condition expressions are applied to my project.Example: ProjectName: myProjectInside my project there are two main topics: topic1 & topic2 I want that some users see only topic1 when in myProject and that other users see only topic2 in myProject. Also, there may be other users that see both topic1 & topic2.  Thanks

Anyone know how to modify the header displayed when a topic is accessed via a direct link, instead of the TOC or Index? None of the layout edit options I can see in the Layout Customization editor relate to this view. I just want to change the color of the background (shown below). I'm using RoboHelp 2019 (Classic), with the most recent update installed. Also, we are using the Indigo layout.By the way, the background color we configured to display in full view is orange but that color, for some reason, is not used in this view. Which makes no sense.

I need to decrease the font size in the header of Azure Blue, but I don't see the property.How can I change the font size?The other option would be to increase the height of the header, but I don't see that property either. Any suggestions would be appreciated.Thanks.

Hello, When trying to use the connector to publish articles to Salesforce from Robohelp, I am getting the below error. How do we map fields with Salesforce  from Robohelp?  Thanks,Christwin

I am using RH 2022.2.22 (although I still don't get any response when I do About/check for updates). I am on Windows 11 installed on 4/4/2023. I am able to set up a publish profile and the window says I am logged in. I get a message in the lower right-hand corner but then I get an error in the middle of the screen. Then I go to create the output and I get the same conflicting error messages (see screenshot).In the lower right "User Validated" but then in the middle the error message. I am able to use all the information from the publish profile and log in manually, I have been made an administrator in our sandbox. This screenshot shows that I am successfully logged in.Any ideas on how I can get connected?Thanks,Mary Ann 

I'm upgrading help systems for two different product lines from RoboHelp 2019 to 2022. With one of them there were no problems - the structure and navigational elements look good. On the other the TOC tiles are missing and I haven't been able to figure out how to get them to display. The project TOC looks fine and all the structure is there, including all topic content. But the TOC tiles will not display. I'm using a frameless Oceanic template. Any recommendations would be appreciated.

Hi,I'm a total beginner of RohoHelp. Rather than create a project, I want to try my hand at editing an existing chm or hlp file. I'm confused as my version of RohoHelp doesn't seem to open these files even though they are supported. Am I doing something wrong? The program just opens to a New/Open project window, and either option just opens a blank project.  I can't seem to find anything in the user guide. The source files also have .cnt and .gid versions (not sure what those are)

Hi,I'm running RH 2022.3.93.In my frameless output, I need the left panel to be more narrow. I have tried going to  the frameless theme> Topic Page > Left Panel > Container and adjusting the width there, but it has no effect.   What am I doing wrong? How do I make the panel more narrow? Thanks!  Lori

BonjourJe cherche a faire un "template" pour une sortie PDF ou Word afin d'avoir une page de couverture, un pied de page, une intro etc J'ai reussi a passer par "Maquettes" pour le pied de page et l'enteteMais je n'arrive pas a faire cela pour une page de garde et une introJ'ai lu qu'il fallait passer par "Sortie" - "Habillages" mais je ne peux pas ajouter d'habillage word ou PDF Quelqu'un pourrait m'aider svp?  Merci 

Hi,cc: @Peter Grainge We have been using the older version of Robohelp 2015, and now that we have tried using the trial version of Robohelp 2022, we are pursuing purchasing it.  Now, one of the resellers says they sell Robohelp Office and not Robohelp 2022. Does this mean Robohelp Office supports Microsoft-related software like Word, PPT, and Excel, apart from doing the same work that Robohelp 2022 does or something else?  Please let me know. Thanks,Anand

Using RH 2022 (2022.1.188) on a windows 10 pc. My tables are not formatted the same as in the HTML frameless generated. The borders are different, etc. Why??? And how do I fix this? I see no table styles defined in the PDF template settings. 

I'm working on Windows 10, 64-bit and RoboHelp 2022.3.93. For weeks now I've battled with the frameless Studio skin, thinking I have the problem fixed, and then it happens again. I have linked several images into the skin for buttons and backgrounds, and they show temporarily as I've set them (placement, size, position, etc.), and then at some point they revert back to an old image reference (such as "custom_button_place_holder.png", which doesn't exist in the skin) or other images that I've removed from the skin folder. I don't know how these images can be displayed when they are not in the skin folder, but they keep re-appearing, like a bad rash. I'm a little desperate as I'm supposed to be launching our online help for the first time tomorrow afternoon, and no matter how many times I start over again with a new Studio template, at some point the same thing happens as I'm customizing the skin for our needs. If any one can give me some idea of what I'm doing wrong,

I'm using RH 2020.8.34 Frameless output, and when I use Search, no results are displayed. It shows terms that match my search term, but when I hit Enter, nothing happens. Any ideas?TIA! 

Bonjour,Je suis passée de la version 2019 à la version 2022 de RoboHelp.Sur la nouvelle version, sur la restitution de la sortie Responsive HTML5, il me manque le bouton "Retour".Avec la version 2019 Avec la version 2022Je n'ai plus l'affichage du bouton "Retour". Les paramètres de 2022 sont pourtant correctsLes fichiers image (png) sont bien présents. Pour toutes les autres images je n'ai pas de problème. Si quelqu'un a une idée ?Merci  

See the attached "before-the-after" screenshot. After a couple of RH upgrades, now on RH 2020.8.34, the compiled help no longer transforms zero-width space characters as expected. The zero-width-space (ZWS) characters now appear as &NegativeMediumSpace in the output. The purpose of the ZWS is to break long URLs at more readable places when the user narrows the help viewer. This technique worked perfectly a couple of releases ago and I want it to work now as well.  I'm rather new to RH. What shall I do?  

Illustration - take the following topic, which has Title test topic (1) and an h1 Heading 1 text (2):  Generating a Frameless output results in the Title (1) being displayed in the TOC:Generating a PDF output, however, results in the H1 (2) being displayed in the TOC: Is there a way to display (1) Title instead for PDF, as is the case with Frameless? Current RH version: 2022.3.93 

Hi,I have Robohelp 2020 and am working on a Help file. I noticed that when I delete an image, part of the workspace turns white. I can still scroll and see what's on the page, but in a small space (please see screenshot). Does anyone know why this is happening? If I click onto other topics the layout looks fine. Thanks, Julianna 

Sorry folks but all the links in the threads on this forum are now broken. 😞   I have redone the site in RoboHelp for two reasons. It simplifies the maintenance. In due course I will be handing it over to someone else. I am planning to maintain it myself for a few years but I'm not getting any younger. My health is generally good but who knows?   In most cases entering the file name from your old link will find the topic in the new site. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.    

Hi everyoneUsing RoboHelp 2022.My attempts at using dynamic search filters had been a great success. They're working great on the TOC and onto the search results as well; whether for the parent project or its children.Only issue remaining to tackle : in several projects, there are numerous files sourced from other departments in PDF format and must remain as such. They are packaged in ROboHelp and ouput along htm files and display correctly when clicked.However, I was unable to fined a way to tag them like htm files for "product/docType/version" properties of their contents. So currently, all PDF files pop up in search results regardless of what  "product/docType/version" filters are applied. I don't want to exclude the PDFs from search results all together either. I just want them to behave like htm files, and for each of them to show up in results only when it matches the filter(s) applied.Any hints as to how to proceed from here are greatly appreciatedAyman

There are different versions of the main software for which I want to take portions of the main help and then trim topics which do not exisit in them. I want to keep a functionality that If I do any changes in the Main help, the common topics between editions get that update automatically. Else I would be required to copy and paste the content between editions and it would be tiresome as there are  4 editions of my software. Please suggest what can be done to achieve this?