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Anonymous

Cannot create CHM output in RoboHelp 10

When attempting to create CHM for a large RoboHelp 10 project, the process fails with the following error:HHA Version 4.74.8702htmlproc.cpp(114) : Assertion failure: (pszTmp == m_pCompiler->m_pHtmlMem->psz)There are 2400 topics in the project. Some 'out of memory' errors have recently been displayed when working on the project. I have followed some basic advice which I have found on the forums to change the path for the output file. I have also created a new Single Source Layout, and tried a variety of settings within the HTML Help Options dialog, with no success. I would really appreciate some advice.  Thanks very much.

Dave-YpsiParticipating Frequently

HTML5 Heading Height

Does a Screen Layout Page apply to only non-HTML5 output such that layout options for HTML5 are restricted to Responsive or Multiscreen Layouts and related customization? I am looking for a way to increase the height of the title bar.

Vasteras1234Participant

Table styles not assigned after generating .docx document

Hi,In our team we generate PDF's from RoboHelp 11 via Word 2013.When the .docx file is generated all styles are mapped from a word template. The issue is that the table styles are not applied even though they are mapped in RH, all the other styles is applied as normal.Does anyone have any experience with this issue?Thanks for your help,Erik

Chesterfield55Known Participant

Problem styling images

I would like to style some of my images (adding margins, etc.).Styling in RH11 works fine for text, but when I select the image, the formats drop-down where I select a style becomes grayed out.Given that you are allowed to apply a class to the <img> tag, this seems arbitrary.Short of manually editing the HTML, how can I style an image in RH11?

SteelcaseMarkInspiring

Editing HTML source outside of Robohelp

If I were to edit my RoboHelp source HTML files outside of RoboHelp, what does the community recommend? Notepad? Wordpad? Word? If you want to know why, my boss does not want to pay for another RoboHelp license.

_IMS_Participating Frequently

Importing word docs to RH11

I have a collection of over 15 word documents that I need to import from word (2013) to RH11. I prepared an .isf file a few weeks ago and then upgraded with the recent patch. After importing my word file, the Table of Contents appears as desired, but instead of importing the topics for Headings 1, 2, and 3 into topics, I am getting a long list of bookmarks. I have checked the Pagination checkbox for the headings I wish to appear in separate topics, but this does not seem to be working. Has anyone else encountered this issue? Does anyone have any suggestions on how to overcome this problem?Thanks in advance

salcar1Known Participant

TOC pane is blank, search doesn't work

I'm using RoboHelp version 9.02.271 (just upgraded from 9.01 since that wasn't working.) After I compile my WebHelp project, the TOC pane appears completely blank and I can't search for any topic. It doesn't work when I use the defaults for compiling and it doesn't work when I use my own TOC, master page, index, and CSS file. Any assistance you can give is appreciated. Thanks, Sally C.View Source in TOC:<html><head><title>Search Frame</TITLE><meta name="generator" content="Adobe RoboHelp 9" /><meta name="description" content="WebHelp 5.50" /></head><script language="javascript" src="whver.js"></script><script language="javascript1.2" src="whproxy.js"></script><script language="javascript1.2" src="whmsg.js"></script><script LANGUAGE="javascript1.2"><!--var gbIndexLayerInit = false;var strWrite="";if (window.gbWhVer&&window.gbWhProxy&&wi

ajwwhitney96Known Participant

can I add a topic link to a desktop layout sidebar tab?

Hello,I'm currently working in Robohelp 10 and using a modified version of the desktop layout. We don't need the Glossary tab in the sidebar, so I'd like to replace it with a Videos tab instead. I was able to add a new tab to the sidebar without a problem, but I'm having difficulty figuring out where to go from here. Ideally, when users click on Videos, I'd like it to launch one of our topics that already lists all our current videos and includes links to them. Is it possible to do this? Or is my only option to manually add the video links to that tab's section in the Topic.slp HTML? I'd like to avoid this if possible, since it would mean maintaining the videos list in multiple locations within the help project.Thanks in advance,Alison

Chesterfield55Known Participant

RH11 EULA Issue

My 30-day trial of RH11 is about to expire, so I need to decide what to do.I am our company's only help author, but I use RH11 on my computer at the office, on a computer at home, and on my laptop when travelling.I looked for, but couldn't find, information on how the RH11 EULA addresses what must be such a common use case.Any suggestions?TIA...

TychoBrownParticipant

License Server Unavailable

I own a Perpetual license for RoboHelp 6 which has been doing just what I need for sometime now. The system it was installed on is no longer available and I need to reinstall to a new system. Unfortunately the old license server is no longer available to activate the license. I have been unable to get phone support for this issue so far and the chat person online could only tell me to upgrade (1000.00) to the latest version or try the forums. I only need this product for it's most basic functions, but I do need it for those functions. If you are going to take the license server off line then you need to offer perpetual license holders a way to get their software up and running. Seems to me that the license agreement works both ways? Regards,Chris

A

Anonymous

RH10 fails to generate TOC or index

RH10 did not generate TOC or index after I updated a project by reorganizing and deleting several topics. I used the broken links editor to create new links but this did not solve the problem.

A

ProimageKnown Participant

magnifier icon in the search field moves when viewoing output in IE

When viewing output in IE the magnifier icon in the search field moves – it is shown underneath the search field

Carol_TGLParticipant

Index not loading in RH10 WebHelp output

We use RH10 (version 10.0.1.292) to generate WebHelp. Our current project has 3706 HTML topics and 13,119 index terms (MS-HKWD entries embedded in the HTML). Recently, our users have encountered problems with their WebHelp index not loading properly: when the project is first opened, sometimes the index pane is empty. This is usually corrected by reloading the project, but it is frustrating for users and seems to be happening with greater frequency. The problem does not appear to be permanent and happens intermittently. The majority of those reporting problems are running Windows 7 (service pack 1) and IE (versions 8, 9 or 10), although users have also reported problems using Mac OS and Firefox. (We have inserted the “meta tag fix” to emulate IE8.) We wondered whether the problem could be something to do with the size of the index. Is there a maximum number of index keywords that can be contained in a RoboHTML10 project? Or a recommendation, if the maximum has not been defined? I have

prologicfirstParticipant

TOC, Search, Index does not work after hosting published files in Multiscreen HTML5

I have generated and published the files for multiscreen html5. The default screen layout is Desktop_layout. When I access index.htm directly from the published location, every function and all details work beautifully. However, once I host the published files in IIS, and type the URL in Google Chrome, the screen layout is all messed up. TOC, Index, Glossary and the Search function does not work. Please help/suggest/guide.

ATR Individual AppsParticipant

Images in graphic frames do not import into our WebHelp projects

Version:  FM11/RH10Our FrameMaker manuals have note, tip, and caution paragraph tags utilizing the method here: Adobe FrameMaker: Adding an Image in Front of a Paragraph | ROCKY MOUNTAIN TRAINING blogHowever, the images in the graphic frames do not import into our WebHelp projects, and we have been forced to insert them manually for every note, tip, and caution paragraph....very time consuming.I have read elsewhere that only images in anchored frames import.  I am wondering if another author has had the same issue and found a way to resolve it.  Is there a way we can get these images to import?  Thanks. 

bcampana1Participant

Robohelp to PDF

I am trying to export my robohelp file to PDF. However, when I go in to generate the PDF version, some of the links do not look the same way as they do in robohelp or in a HTML version. They all work, but some of them have longer lines underneath the hyperlink.I have double checked under the HTML version  and in the hyperlink properties that there are no extra spaces in the hyperlinks and they still appear this way in the PDF version. Any ideas how to fix this formatting issue? Thanks.

bs9425Participant

New folder is not visible inside my project but shows in Windows Explorer.

I created a new folder under another folder.  The new folder is not visible inside my project but shows in Windows Explorer.  Also, if I try to add another folder of that same name, it denies the action since the folder (although invisible) already exists.  My co-worker can access the same file (on a share drive) and see the new folder just fine.  This error occurs whether I was the one creating the new folder or she is the one creating the new folder.  I am new to RoboHelp and she has used it for years.  I suspect something is not yet set up right on my side.  Ideas? (I thought I posted this yesterday but I can't find it anywhere)

ranthony22Participant

Making Drop-Down Text Drop Up

Hello, all.Easy question with hopefully an easy answer.Is there a way to make the drop-down text appear above the linked text instead of below? In other words, can I turn it into drop-up text?Thanks.-Ryan

OL-LachanceInspiring

When calling TopicID on HTML5, the navigation div becomes hidden

So I am trying to move towards generating HTML5 output instead of Webhelp Pro, understanding that I will lose the capabilities offered by RoboHelp Server.However, it is critical for me to have the ability to call topics using a TopicID, because the software calling the help system, which currently calls the html pages directly, will be switching to HelpID calls in the next version (for technical reasons aimed at simplifying everyone's life).The problem is, these calls are made directly with URLs - meaning, there is almost no possibility that the software code will include the RoboHelp API mentionned in the documentation.I found a way, through some Googling, to do this. The URL format is: http://yourdomain/path-to-output/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=4321 where 4321 is the TopicID (or MapID, I always get confused between those) that is properly defined and mapped to a topic. However, there's something really strange going on when I use this method to call a page: the navi

Chesterfield55Known Participant

RH11 Responsive HTML Screen Layout Gallery

Please check me on this:I think the idea of the Screen Layout Gallery is to provide fitting responsive layout.Given that the Gallery has just a couple of entries (hardly a gallery), you are pretty much left to your own devices if you want to do much more than change the color, font face, and background of the responsive html output. This means hacking into the html and css to make anything other than cosmetic changes. (I wasn't thinking I would need to do this in order to make RoboHelp work.)I'm thinking some better documentation about how the Screen Layout - Responsive Output system works would be useful.

Chesterfield55Known Participant

RH11: How to remove the logo

The Standard screen layout template has a logo in the upper right corner.I know how to change logo.png, but how do I remove the logo from the header entirely? Thank you!

ProimageKnown Participant

multiscreen HTML 5 output in Chrome – when scrolling down very long topics in the content pane the navigation area 'moves up' , i.e cant see search field or TOC.

Hi, Multiscreen HTML 5  output  in Chrome – when scrolling down very long topics in the content pane the navigation area 'moves up' , i.e cant see search field or TOC.thanksAnat 

fashionable_artist157FKnown Participant

index_rhc.htm vs index_csh.htm... to dat or not to dat

This is a "why" question -- Hoping William van Weelden is watching since he has lots of related topics online ---For quite some time, our developers have used this construct, where helpID is actually the string we plug into the Context Sensitive map GUI...not the Map ID number, the actual string. This has always worked well.      "/help/A/a_rhc.htm#" + helpID;I did something unusual recently (at least I think so) with a result that I can't explain.  I created a separate webhelp project, and  hid the output in a subdirectory of primary, so it looks like this:/help/index.htm <primary content, with A/B generated as part of standard webhelp>  help/A/a.htm            a_rhc.htm            a_csh.htmhelp/B/b.htm            b_rhc.htm         

TA_AndyKnown Participant

How does one apply bulleted lists in RH10

Hi,I am totally struggling to understand the workflow for applying bulleted lists in RH10 (for html).If I have a paragraph style=Normal, font=Tahoma-10pt, why on earth does selecting that paragraph and clicking the bulleted list button in the Formatting toolbar add a bullet but also set style to None?I have clearly missed something here.But this being the "normal" workflow for applying bullets, if one is required to hack into the css etc to sort this out, this suggests a horribly unfriendly interface to me.Could someone please spell out in simple English how this is supposed to work? Incidentally I have just spent a considerable amount of time sifting through both the RH10 user guide and forum topics, and I still don't get it.Therefore my apologies if I'm being stupid.

JGaf10311788Inspiring

Browser Support List??

Hi,I've tried for about an hour to find a list of supported browsers based on RH version & Webhelp.  I'm looking for differences between RH9, RH10 and RH11..what versions of IE, Chrome, Firefox, etc.Can someone point me to the list? Surely, there has to be one....I would like to have something official in my hands so it can be shared...thank you!

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