RoboHelp

We have a lot of help videos to be published and are planning to use Robohelp for the same, but the file size of the videos is large. Does Robohelp Server version 11.2.0 have streaming capability for videos if added in a help page from RoboHelp and published to RoboHelp server? Are there any restrictions on the file format for streaming? Our file format is mp4. Can you please guide on how to achieve streaming help videos? Thank you.

How to import .hhk file in Robohelp 2020?

I'm having issues when trying to run javascript on topic pages. I have a script that makes videos responsive but the code will only run once on page load. When navigating between topic pages the code does not run since theres no page load between these.I've tried inserting the code in the masterpage but still the code won't execute when clikcing between topics. Any ideas?

Is it possible to have a split-view of the same topic in author and source view. I was able to do this in Flare so when changing source code, you can view the results in the other pane.

Hi,is there a way to avoid this? We import a Word document into RH that contains map IDs (in the form of TopicAlias footnotes). However, RH converts any dash into an underscore, e.g. "this-is-my-help-id" into "this_is_my_help_id".I see no reason for this, is there a way to change this? Manually editing the BSSCDefault.h file does not work. We use RH2019 classic + Word MS 365, output format is Responsive HTML help. Robert

Hi,I'm trying to move my RoboHelp 9 from an old PC to my new PC. I attempt to deactivate it but it fails, with a message "Please connect to the Internet". I am of course connected to the Internet.Thanks! Bob

Hello, I export the files that I want to translate, a company sent them back to me translated, I change the translated files for the original ones without modifying the mapperFile, I only replace the topics.But the problem is that the project keeps importing for hours and if I look at the translated project only half of it appears.the file I get back is translated. I don't know what to do, I have tried with other languages and the same thing doesn't happen. I have version 2022.1.188 but I have also tried it with version 2 and the same thing happens.     

Robohelp Version 2022.0.346: How to add a table with 200 rows and 5 columns?Please let me know where can I find a table option where I can enter the required number of rows and columns

We are wanting to host the help website on a on a sub url of our main site. How can you change the root relative path for the entire site to say /help?

Using RoboHelp 2020.8.34, I have supplied a help project as a Frameless output to software developers who want to insert it into their app inside an iframe. This displays perfectly when navigating through the topics using the table of contents. However, there are numerous hyperlinks to other topics within the text, and when these are clicked, the correct topic is displayed but without the skin being applied (all formatting is lost and the layout (TOC, search bar, etc.) also disappears). According to the developers, something is adding an instruction '?rh_skin=false' to the hyperlink URL.I've tried creating a brand new project and get the same result, and I noticed the same thing in one of the example projects supplied with the software. Can anyone please tell me, is there a fundamental problem with this scenario, or am I missing something? 

Hi, I currently have Robohelp 2017 installed and want to install a trial version of 2022. Is it possible to have both versions on the same PC? i.e. will 2022 install over the top of 2017? Been going round in circles trying to find this info (it seems any path leads to the same info about upgrading projects instead), so any advice much appreciated.

When in full screen, here is how the TOC of my RH project is correctly displayed. However, when resizing the window, the TOC is partially displayed. This is an issue for my RH project. How can I solve it?Thanks!       

Where we are hosting, the assets folder is clashing with other hosted sites with the same folder. I see it is possible to rename the assets folder but when adding a new image, an assets folder is recreated and all new assets are added to this folder instead of the renamed one. Is it possible to change the default location of all assets after renaming?

Bonjour,Je travaille sur la version 2020 de RoboHelp.Je génère une sortie Responsive HTML5 principalement pour des écrans de bureau. Or, sur la restitution internet la largeur utilisée est fixe et n'utilise pas toute la largeur de l'écran.Je veux bien que la largeur soir fixe, mais sur une plus grande largeur, pouvoir utiliser un peu les parties gauche et droite entourées en orange dans la copie d'écran.Quel paramètre dois-je modifier pour définir une plus grande largeur ?J'ai bien coché Intéractif, mais je crois que c'est plutôt pour gérer téléphone et tablette.Il me faudrait définir une "largeur maximale d'écran", mais je ne trouve nulle part de paramètre qui détermine les tailles des écrans.Quelqu'un aurait-il une idée ?Merci 

I recently tried the 30-day free trial of RoboHelp 2022, but was unable to commit enough time to learn the system, which is so completely, drastically different from any RoboHelp version I've worked with. Can anyone tell me if there is any great advantage to switching, or should I leave well enough alone and stay with 2017?

I have started a small test project with 1 folder and 2 topics. It's the RH. jpg attachment. When generating I set the Browser Requirements page as the start page.It generates without errors but gives me the generatedHTML.png attachment -- nothing in the left navigation bar and it's as if the secondary page doesn't exist. The only things that occurred correctly is that it opened to the correct page and used the chosen template.  

Is there a way to get the auto-sizing popups to stay stationary untill the user clicks outside of the pop up.  Right now, when the user clicks anywhere in the pop up it closes (unless it is a dropo down).  There is information that may need to be copied from the pop up and it's tricky when it continuously closes out. 

I'm working in RH17 and when I hyperlink to another external RH, I have no issue when it is selected to display in frame; however, some topics will not work externally when I publish to display in auto-sizeing popup.  They are set to link to relative paths and sometimes the number of ../ makes a difference and I'll add/remove and it works.  But there a select few that no matter how many I have , it is not working and I'm stumped.  Not a RH expert. This is something new that we have implemented.  Any ideas why it works sometimes and not others.  When I click externally, it just doesn't pop up at all. 

I am creating a Frameless template (using Oceanic as my starting point) and I was wondering if there is a way to switch the positioning of the TOC tile image and the title? So instead of the image on top and title underneath, switch that so that the title is on top and image is on the bottom. I'm assuming no, but there are a lot of options in the skin editor that I'm unsure of until I generate my output, so may be missing something.

In Contents panel, I notice some of my topic icons have little Plus (+) signs. They are not twisties -- what do they mean? Probably Relevant: I am trying to use RH 2022's version control features for the first time.  I have it set up enough that a RH file structure has appeared in my SharePoint site.  But I notice there are no FILES showing up in SharePoint.  And in RH, it's all the FILES that have the plus signs. So I bet I could figure this out if I knew what the plus signs mean... 

We are using the RH 2022.2.22 and facing font issues. We are using Roboto font for topics and the Roboto fonts also installed on my machine. When I generate output and the Roboto font is being displayed properly. But, when I share the output on other machine, the font is not appearing in the topics and other font's are being displayed, such as Times New Roman.   Could you please help fixing the issue? We want to embed in the the RH source files and output.

I am following the instructions for Collaborate using SharePoint Online, and I've gotten stuck. (Note: I am using RH 2022.0.346 on a Windows machine. I am a relative newbie to both RoboHelp and SharePoint). 1. I created a connection profile to my SharePoint site, and it succeeded. 2. In SharePoint Online I created a new folder in which I will add the current project. 3. I tried to add my project. 4. The instructions say that at this point I should be able to select a SharePoint Online connection profile. But instead, I get this blank window. Can anyone see what I'm doing wrong?  Thanks in advance!

In RoboHelp 2020, we have tables with alternating background colors per row (alternating white and gray). We apply condition tags to some rows. In Author view, the white rows show the condition tag colors and the gray ones do not. The condition tags do still function correctly. It's just not easy to see in Author mode what has a tag and what does not. Below, both Example2 and Example3 are tagged. Only the white row shows the condition tag color (purple). It would be nice if Example2 also showed the condition tag color (purple) rather than the gray background color.  Is there a way to make the condition tag color take priority over a background color of a table row in Author mode? Thanks! 

Opening my Robohelp now requires me to log into my account. As soon as I do, I get the "Sorry, something went wrong." Then, it closes the whole application. **I can log into my adobe account online and it still includes Robohelp. Got help through chat with adobe, they gave me the below instructions. These did not work.Close all the adobe appsLaunch task manager and close all the process by the name of AdobeGo to Go to C:\Program Files (x86)\Common Files\Adobe\SLCache and delete all the filesGo to C:\ProgramData\Adobe\SLStore and delete all the filesGo to C:\Users\username\AppData\Local\Adobe and delete OOBERelaunch adobe robohelp and sign inYou may get an option to select a profile, if you get the option then please select School/Company **I did a search for this error message, but it covered mainly updating your system. That does apply to my system or Robohelp. Appreciate your help!

Hi all,My Robohelp is on version 2022.2.22. When I check for updates, it wants to update to version 2022.2.0. Does anyone know which the most current version is? I would think, the version I am using is more up to date than the update?ThanksKarin