RoboHelp

Hi I am using RH2020 Update 8.34. The PDF output content is not picking up the google font. I am using Google Font -Poppins. The frameless output displays the correct font type. The issue is only with the PDF output. Please help!!

Hello,I want to generate review links using RH 2020 to collaborate with SMEs. However, the Adobe CC account shows "File syncing disabled". I do not have admin rights to my computer, and so far, both Adobe and the IT dept have been unable to provide a solution to enable it. The account I have signed into is the corporate account that owns the subscription, although it is associated with my corporate email address. Not sure if this has any bearing on the problem. I have tried in vain to find a solution online and in the community posts. Adobe support has uninstalled and reinstalled the tech comm suite, but that didn't help. I have been stuck for weeks on this and it is frustrating. Can anyone recommend a solution?Thank you.

Hello,I have several RH projects that reuse images such as Icons. Is there a way to save the images at a single location and use them in all the projects instead of saving them in each project? The end goal is to merge all the projects into a parent project to generate responsive output.Thank you.

Been using RoboHelp 2020 for several months now and after a little learning curve have started to like it.   Having a couple issues:1. Importing from Word2. Renaming image files The two issues go together.  I imported a Word document which had a lot of images.  When it was imported the images came in using names like Image1.png, Image2.Png..... so on.  The trouble was that the help system already had images with those names.  That was Problem #1. So, I thought that next time before importing I would go through the help system's list of images and make sure none of them had generic names.  I tried it out on a couple of Images.  I went to properties and typed in a new name for the image.  The image was renamed, but the connection to the topic was gone.   What's the best way to handle this? How can images be renamed and still maintain their references?  Note that the old (classic) version this was all don

I'm having a difficult time understand why there are 2 stylesheets in the Word template.  For example, I created a new Word template, went into the content.css and changed the h1 font size.  When I generated the output, the font didn't change. It wasn't until I manually added the h1 into the layout.css file that my generated Word document font changed. When I look at the Style Mapping (in the Word Output Presets), it only shows me the styles set in the layout.css file. Am I missing something or is this correct? Thanks!  

I'm trying to install RH2022 on a PC running Windows 10 version 1809 without success.The RH2022 installer says the OS doesn't meet the minimum requirement.Any idea what the minimum requirement actually is? TIAMick Mathers

Curious to learn how to put more power into your Search feature? Check out my video on microcontent:    https://youtu.be/cGRbX7ZIjxw

I just converted another old RH9 project to RH2022 through all the conversions. Frameless preset and skin (modified Studio). I exported the Skin from my main project and imported it into this new (fast) project. I changed the Header Links. My issue is that the generated output Header links (main title and header links) are a different color (purple and blue) than the white color I want. Also, the TOC links are blue too - at least initially.I've cleared out my browser cashe/history etc.  See what I'm talking about: If I copy the same skin\frameless folder to another small Test project, it looks fine. However, if I select a hyperlink in the fast project from a topic page or TOC, the colors look fine afterward. What am I missing and how can I fix this? 

I'm trying to install RH2022 and I'm getting error 21 (OS does not meet minimum system requirements), yet I'm running Windows 10 Enterprise LTSC version 1809.Has anyone else had a similar issue. What's the "real" OS minimum requirement? TIAMick Mathers

Hi I have added a hyperlink in one of the topics as<p>Click <a href="/Help/API" title="API Documentation">API Calls</a> for more details.</p>I added the above link via HTML.  But when I generate responsive html5 output: The link is shown as "file:///".Because of "file://, the link is not working.How to fix this issue - I just want the responsive html to show the hyperlink as "/Help/API" instead of  file:///Help/API"

Running RoboHelp 2020.1 BACKGROUNDWe currently update HTML5 output by generating the output and then manually copying/pasting it to the internal webserver where it lives.We'd like to start using the publish feature in RoboHelp - using File System type publishing profiles for the relevant projects. QUESTIONIf the Republish All option isn't selected, will the publishing process still update/replace ONLY those files/topics that are different (or non-existent) - even though this is my first time publishing? My uncertainty stems from not knowing how the process determines/tracks changed topics/files. Does RoboHelp create/store a record of changes, or is it similar to how Windows handles identical files during a copy/paste process (e.g., compare the two files' sizes and (maybe?) timestamps)? Bottom line, the first time I run the publish process, do I need to select Republish All, or am I safe leaving it unselected? 

I'm using RH2020, frameless output.How do you add a button to the row of topic page buttons that copies the URL of the current topic to your clipboard? Right now, I've got the out-of-box functionality working where you click the Share button, and the share panel appears with an option to share via email. Sharing via email opens your email provider in a separate browser with the link to the topic pre-populated in an email draft. However, our customer support team wouldn't just share using an email - their responses need to be sent through our ticketing system. All I really want is for them to click the Share button, and for the link to be copied to their clipboard instead so that they can paste it into their response in a ticket. How do I make that happen? Thanks in advance!  

Colleagues - Has anybody successfully run RoboHelp 2020 for MacOS on an M1 Mac? I'm seeing some "unsuccesful" reports here, but no mention of success. For me, RoboHelp 2020 churns on the initialization screen. I acknowledge that RoboHelp 2020 for MacOS is only supported on Intel architectures. But as an analogy, several people on the FrameMaker forums have figured out and shared how to run Adobe FrameMaker (2019 and 2022) on Windows 11/ARM architectures (also unsupported, but works with some configuration hacks). I'm reaching out here on the chance that anybody has figured out the same for RH 2020/MacOS on the M1 chip. TIA! -Alan Houser 412-551-8882  

I have been experiencing a problem with the title font showing as the same color as the background every time I publish. In the template, I have the title font color set to white (as the image shows). I've checked the css and master page (as have others in my group) and we can't find anything to indicate why this is happening. Regardless of what color I change the background to, the title font seems to stick to the original color of the background (the other images show the blank title, and thee highlighted title, so you can see it's there). Changing these font colors in the css doesn't have an effect. I can't seem to find this font color anywhere else. Any ideas? No one else in my group is experiencing this problem, but they are on RH2020. As the newest member of this team, I was given RH2022 so it has to be something there.

Where do you insert the mini TOC in the master page in order for it to appear after the first line (which is the topic heading and uses the Heading 1 style) but above the rest of the body of the topic?

Hi, are the images on the homeplate template editable? Ours all have the same picture so would like to add different pictures. Thanks.  

I've tried just about everything I can think of from using text centering button, to center aligning table button, to indent button, even selecting table and attempting to use inline centering by inserting <center> tag. No dice. I have no idea on going in and manually messing with the .css, I'm pretty much a novice when it comes to that, but shouldn't it work as advertised without having to do all that?

In my Responsive HTML5 output, when a user searches, the search results show (1) the topic name, (2) some words beneath it, and (3) breadcrumbs below it. If that particular topic has Index keywords associated it, #2 displays those keywords. In the Output presets, I've chosen to show "Text around the search term" but that's not what I'm seeing in the output.From this website (https://www.grainge.org/pages/authoring/rh_tour/rh2022/toc_index_glossary/index.htm) I see that "The index keywords will also be shown in search results unless of course you have set your output to exclude the index." But I don't know how to set up my output to exclude the index.  In the output presets on the content tab, I tried unchecking "Include Index" but that didn't do it.So how do I set up my output to exclude the index so that when you're searching in the output (i.e., not within Robohelp) you don't see the list of keywords in search results?  

Good Day All: I have an unresolved issue with JavaScript and Sharepoint ASPX files. This doesn't seem to be a problem with HTML files, only with ASPX files. There are two topics that have custom JavaScript files. Script A supports a horizontal tab menu on one topic. Script B supports a vertical tab menu on another topic. The problem appears with both topics. When a topic loads in SharePoint, the script does not run. The script will run after a page refresh. However, the refresh doesn't "stick" when moving to another topic.  For example: Select the first topic, the script doesnt run. Refresh the page, the script runs. Select the second topic, the script doesnt run. Refrush the page, the script runs. Return to the first topic, the script doesnt run.   RoboHelp 2020.5.71 is the authoring tool. The JavaScript code was moved to multiple locations (external file, within the header, within the body) to determine if that was the issue, but the results are the same.  As you c

Hello,When generating a project to Microsoft HTML the format font and alignment are different from editing mode and become messy. And some pics on some topics are corrupt.(Edit mode) (Generated)(pics corrupt)      

I just installed the new RH 2022.  Then upgraded my project then outputted to Word. When I open the docx in Word, I get the following: "Word experienced an error trying to open the file.  Try these suggestions..." Any idea what's causing this and, more importantly, how to fix it. Thanks!  

I'm having a similar issue. When I link or even try to just import a FrameMaker book, RoboHelp opens FrameMaker, then it opens the book, then it creates the html. That's all great, but the generated html is stuck in the user\appdata\temp\RHTMP folder. The files are there, everything is correct, it just can't seem to get the files from the temp directory to the project folder. Any ideas as to why? 

Hi All, My reviewers have picked up on behaviour which is understandably frustrating them. When navigating our help site (frameless output) hitting the back button in the browser always returns to the top of the previous topic. The expected behaviour is for the back button to return to the previous position on the last page, not the top. This is particularly annoying when the user has clicked a link in a long article, but then needs to return to that article at the same point. It's a lot of scrolling. Has anyone noticed this, found it unhelpful, and implemented a solution? Best regards,Tim (RoboHelp 2020.7.46)

Hi, does anyone know how to get RH to generate an index html as part of the output? The attached file shows the list of files I currently get. I am using a modified version of the Framless preset (I didnt modify it so unsure what the modifications are). Thanks. 

I installed the Demo version on my M1 Macbook pro, and all was working well. I copied .htm files from a Flare project generated and viewed the project.  Shut down and restarted my mac, and now I can't get RoboHelp to open any project. All I get is the Robohelp Menu bar and nothing else. Is this M1 vs Intel issue on the Mac? Any help is most welcome.