RoboHelp

Has anyone here experienced what I describe below and, if so, have you been able to achieve any resolution. On Monday, Sept. 8, I purchased the download version of the 1.3 upgrade to the Technical Communication Suite. On the download software page there are three items listed: installation instructions, Adobe 9, and a Unix Capture Utility -- however, the Technical Communication Suite software package (Framemaker, RoboHelp, Captivate) is nowhere to be found. (The installation instructions asks the user to uninstall the software, click on a 'download' link and reinstall the Technical Communications Suite, so it appears that Tech Comm Suite software is required - additionally, the suite's Web page describes enhancements to both Framemaker and RoboHelp).No person, in either Asia or the US, seems capable of helping me. I spent approx. 1 hour on the phone Monday, at least two hours yesterday, and I am now well into my second hour today -- the 5 or 6 tech has just put me on hold. Does anyone

 Robohelp 2022.0.346 Review: File cannot be seen in Adobe Creative Cloud even though it is listed there. Browser Chrome.Posted a review using the Review tab in Robohelp.Invited reviewer.Got feedback.Received email from Creative Cloud.Clicked to open browser (Chrome)/Comments appear but the file contents do not appear.Since cannot view the feedback file and the topic in Author view on same screen, cannot view annotations to correct the content.Thanks

I have RH2020 now. When I click 'check for updates', I can get as far as update 8. The September 2022 release is only available as a trial. I thought that I pay yearly for a license that ensures that I always have the latest version. Or does such license not exist?

I am using Frameless studio skin(Robo help version  2020.8.34).If we navigate to a specific topic in a html page(using cross reference or by hyperlink). The corresponding page is not getting selected in left navigation pane. If we use cross reference, even if the topic is in same html page, once we navigate to that particular topicid, selection goes off in left navigation pane. If we use hyperlink, if topic is in same html page, in local machine, it works fine, when we navigate to that topic. But in web, once we navigate to that particular topicid, selection goes off in left navigation pane. If we use crossreference/hyperlink to a topic in different html file, when we navigate to that html topic, url shows that htmlfile with #topicid. But the same html file is not getting selected in left pane. The left pane shows only the list of html pages with none got selected. Thanks

Hello everyone!I have just recently upgraded from RH 2109 Classic to RH 2020, and I have been having a pressing issue. On RH 2019 Classic, using a Word Output Preset, I was able to generate a Word document for just one topic that was inside a specific TOC, on the Chapter Layout section. However, in RH 2020, I'm not able to find anysuch option. I was wondering if this feature was disabled...Can anyone please help me clarify this?

I am using 'Templates' to output PDF in RoboHelp 2022. In these templates, the layout set by subdividing First, Left (odd page), and Right (even page) is used. However, when outputting to PDF, there is a problem that the left and right layouts are reversed.  For example, in the Left layout, the page number of the footer is set to be displayed on the left, and in the Right Layout, it is set to be displayed on the right. However, when outputting to PDF, the output is reversed.  

 I currently have thousands of context-sensitive numbers in my project (the overall project is over 30,000 topics) and I output to a chm file. This has worked for us for years. Now our IT department is saying that chm files can be hacked and they are asking us to come up with a more secure method of delivering the help. Is there another output from Robohelp that would work? Something more secure? Something that is not going to lose my field-level context-sensitive help? Just a note that the chm file is in our software install. If I have to change the help, it is definitely going to affect our Dev team. Thanks for any and all comments or suggestions. 

I am using the latest version of RoboHelp. I've set a HTML preset linked to its correspondent template, which has a series of icons and images that I cannot see properly on the web page: what I see is the tablet view mode. It seems that the app is not able to recognise the template or that there's some config that does not enable the correct visualization, which should be the web one. Can anyone help me?

After importing a FrameMaker book into RoboHelp, the TOC hierarchy is swapped.FrameMaker's table of contents has the correct paragraph formatting.Is there any setting method to improve this phenomenon? VersionRoboHelp 2022.0.3.46FrameMaker 17.0.1.305 exampleFrameMakerh1    h2    h2        h3          　 h4         　  h4       　    h4       h3   h2       h3Robohelph1   h2   h2       h3       h4       h4       h4       　  h3  h2      h3 

I am using Frameless studio skin(Robo help version  2020.8.34).Is there any option available for getting url with id (as hashtag), whenever we select a heading in mini TOC. Now when we hover over the topics/headings in mini Toc, we can see the url with hashtag. But when we click on the heading,url remains the same.my requirement is in url it should show html name with #headingid.  Thanks

Somewhere between RH10 and RH2020, index keywords are stored differently in the <head>:RH10: <meta name="MS-HKWD" content="keyword1" />RH2020:  <meta name="rh-index-keywords" content="keyword1, keyword2, ..." /> I did not notice this until now because I had an issue with a style. The <head> contained both versions of the keyword-definitions. By removing the RH10-version keywords, the style issue is solved. Strange. I have some questions:Is it save to remove all RH10-version keywords or are they required for something? (e.g. for a particular type of output)Or is it save to leave the RH10-version keywords in the topics, and only to remove them in case of a style issue?Why haven't they been removed by upgrading the project, or did I miss something? 

My team and I are customizing the Oceanic frameless template and we want to hide the Mini TOC for our purposes. However, when I disable the "Right Panel" in the layout settings, the print button does not reappear anywhere else in the template. I was thinking I could add it as a new topic page button, but unsure of how to link print functionality to the button. I know users can print from the browser, but we'd ideally like the print button within the help as well. Any help would be much appreciated!

I am migrating from X3 to the current version (2022).  One step in the process is to "upgrade" the X3 project to 2019 Classic, then on up to more recent releases.  One of the many projects I'm dealing with has an odd naming convention for the HHC and HHK files.  Via experimentation, I can see that the 2019 import/upgrade mechanism ignores those files and creates new (empty) ones, so I loose the quite extensive TOC and Index in the original project.  I have tried increasingly invasive renaming and in-file string substitution and whatnot but always run into problems; either the upgrade fails or the chm is produced but is corrupt and won't open or, of course, the TOC is simply absent.As such, since I still have the X3 IDE available, my thinking is that if I could change those file names "officially", ie via the X3 IDE, then perhaps the upgrade to 2019 would work.  Problem is, I don't know how to do that! 

Hello community,I am having problems with the keywords of my project.I generated a keyword using "ñ" to a specific topic. When compiling it and using the search engine by clicking on the magnifying glass to search for the HTML referenced in the keyword, the link gives an error and does not allow me to enter. The same happens when the keyword has an accent. When reviewing the URL, the "ñ" is appearing in it (or the accent) and I am sure that this is what causes the error.The problem is: how do I fix it? How do I change the URL to make it work?It is exclusive that the keyword includes the letter Ñ or words that contain accents. How is this problem fixed?I await comments and thank you very much, in advance, for your help!Mara

Initially, all types of styles are shown. It is now possible to select only the types that you wish to see. When another topic is opened, this selection is lost. All style types are shown again. The same happens when I selected 'style preview'.How can I fix the style type selection and appearance of the style list so it remains visible that way when I open another topic?

Hello everyone!We have projects carried out in Rohohelp version 2017.Do you know if these projects are compatible with version 2022?I await commentsKind regards and many thanksMara

Good morning. I am trying to install the script for Google Tag Manager as per their instructions into the Master Page for my Robohelp Version 2020.8.34 project. As per attachment, I'm getting an "Invalid character =" error.  Would appreciate any assistance.

I have imported/upgraded an X3 (mpj) project into RH2019 Classic as a new XPJ project.  When the upgrade is done but before generating the output, eg a CHM, the original (X3) folder is copied/overwritten such that the pre-existing/original project files have the current date except for the 2 files mentioned in the subject line.I am trying to clean up the project and figure out what files need to be tracked in an EXTERNAL source control system.  I am guessing that those 2 files, since they show the original/old date, are not imported/upgraded and therefore of no use to the new XPJ project. Is this a safe assumption?

Where can I find a download of that version?Further, is there a separate installation for 2019 Classic vs Reimagined?

I'm on a trial version of RH2022 and I've deleted and added new TOCs a couple of times. Now it won't compile (Frameless or any output). The message indicates I need a 'valid TOC'. The new TOC looks ok, or the same setup as the earlier ones.  Am I only allowed a certain number of TOC attempts in a trial version?Thank you!JoAnn

When users use Search in my frameless help site, I want their seach to include the full text of the Word docs and PDFs I've uploaded to the assets/docs folder.  But it doesn't appear to be happening.  Help?I'm using RH 2022.0.346, and everything is working fine, mostly.  In my preset for Frameless, all the filetypes are unchecked under Search > Select file types to exclude from search.I've created a Word doc that includes the word "fecundity" in the text, and I've put that file in assets/docs.When I generate the site and then publish it, I search for the word "fecundity," but the Word doc doesn't show up in the search results.What am I doing wrong?

Is seems impossible to select RH2022 version for https://tracker.adobe.com/#/add_bugWhat do you do in then?

When I share a topic for review in RH2020, the review document it creates has no CSS formatting, and all the image links are broken.  Any ideas for resolving this?  I'm a noob here.

I'm having an issue where all my topics in my TOC become not alphabetized like they are in my "Contents" folder. When I select "Auto-Create TOC", all my topics that were alphabetized in the Contents folder become randomized in my Table of Contents tab. Thoughts on how to get my TOCs to remain alphabetized when I "Auto Create" the TOCs?

Good morning. Is it possible to move the Header links and buttons to the left, next to the logo, instead of aligning to the right of the screen? I have played with many of the settings but can't seem to get it right.?