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RoboHelp

The official community for RoboHelp.

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robertp10792544Known Participant

Questions

Javascript appears in Word output

I am using RH 2020 (the new UI), and have just updated to update 8. I have an old project that I have upgraded and I am able to output to the Frameless preset with no issues, but when I try to create a Word output (which runs successfully) I see sections of what I believe is javascript in the document (see below). This code can be seen within the <body> tags in the source code but surely shouldn't be part of the output. The rest of the Word output seems to be fine. Has anyone else observed this and is there a solution please? I've looked long and hard at the settings for the Word output present but can't see anything that would account for this. I've also not found this issue reported elsewhere.

3242

3 years ago

Attempted_DocumentationInspiring

Questions

RoboHelp 2020: Section names appear in TOC but not in Document

In a RoboHelp 2020 generated PDF is there a way to get the Section names to appear in the document?They are refered to as Chapters in the Output Presents and they act like chapters in the TOC.In previous verions the Sections (books) would appear as Chapters in the TOC and also show up in the actual document.Is there a setting/checkbox to include them that I am missing?Thank you.

1742

3 years ago

ElisaTeigelerKnown Participant

Questions

Translation project linking

Hello All! I've figured out to work in translation projects and am now translation documents by myself. However. I publish to frameless and want my users to have access to my documents in their preferred language. I can't seem to figure out how to give my users the choice to select their language. I've come up with putting a dropdown menu in my topics where I put a cross reference link or hyperlink to the specific translated topic. However I can't find the translated topic in the menu. Am I just overlooking something or am I just looking in the wrong direction to do this? How can I put a link to a translated topic from a translation project in my main (EN) topic?  Looking forward to a reply for some guidance. Greetings.

1661

3 years ago

bmcelmurryParticipating Frequently

Questions

Getting Application Error when importing word doc

I get this error when trying to import a word document on a recently installed version for RH 2019. I've closed the application and I've rebooted the computer. Nothing makes it work. Any suggestions?

2104

3 years ago

Steffen RiekInspiring

Questions

Graphics corrupted after customized frameless skin

Hello,again a bug or my fault? RoboHelp 2020, v8, Frameless, Studio skinWhen customizing graphics e.g. logo or the graphic in the top area via the skin editor, the graphics are visible in the editor but do not show up in the published output. This happens also with the close button (X) in the mobile view when opening the hamburger menu (on the the top right).After havng a closer look at the css files I figured out, that the layoutDiff.css shows corrupted urls as soon as I change something in the skin editor and save it. See following example:As soon as I repair the path in the css manually and save it, everythings works well.It seems that also other elements in the css are corrupted and for examples showing multiple semicolons or duplicated parameters:Has anyone experienced the same issues? Do you know the reason for that?In earlier RH version, e.g. RH2017 we learned, that editing a skin via the network and not locally on the PC will corrupt the Master.xml heavily, thus it could not be

1703

3 years ago

local26001529y4vvParticipant

Questions

If developer or client ask to send the content.

Assume I am done with writing the technical content in RoboHelp and I am generating it in responsive html5 format then what folder I need to submit to the developer or client? Do I need to submit the entire folder generated given below to the developer /client?Please see the screengrab for more clarity. 

831

3 years ago

Achal__Inspiring

Questions

Customized Logo in Frameless Output

Hi Community, In RH 2020 Frameless output, is it possible to load the header logo image from the browser/local storage by providing a key-value pair?I would be sharing the frameless output with multiple clients and they want to use their own logo in the production.

1511

3 years ago

SleantInspiring

Questions

Custom-sized popup in Image Mapping never works for me

Hello Friends - using the latest 2020.8.34 version here. How come I can never make "Custom-sized popup" in Image Map to work for me? It always goes to something like 600x300 and I don't know why. Is this a know issue? Thank you so much.

3846

3 years ago

jenniferc89874448Inspiring

Questions

Insecure Randomness security vulnerability in RoboHelp Version 2020.7.46

Our Security team performed a Fortify SCA scan of our source code and found some security vulnerabilities relating to some of our RoboHelp files. I need help fixing this issue. Only related post I saw was a suggested patch for RH 2015.  The files that are problematic are common.min.js, layout.min.js, rh.min.js, and topic.min.js.  Can anyone help?

19729

3 years ago

local26001529y4vvParticipant

Questions

Not able to remove bold character once applied to a particular word

Hi,I was applying bold character to a word in a sentence. I was successfully able to apply the bold character but now I want to remove it. How can I do it?Like in the below screengrab the word " holdings" is in bold character but I want to remove it now. 

2962

3 years ago

Avinash0371Inspiring

Questions

Issue in Prev and Next buttom from Frameless Output

For Prev and next button in my Frameless output, I used browse sequences and added all the required sections and topics in the order. When the Frameless output was deployed for production, I found Prev and next button is working only for sections, but Prev and Next button aren't working for topics under the section. In the below-attached pics, the first picture's button works, and the second picture's buttons doesn't work. In Robohelp's local output buttons were working fine but as we deployed the output, we are facing this issue. I request to help me with this issue. Thanks in advance.

4983

3 years ago

local26001529y4vvParticipant

Questions

Skin customization not available in trial version

Hi, I was trying to customize the skin color of my responsive html5 final output but the pencil icon to customize it was missing. Is it because I am using a trial version of adobe RoboHelp? 

1252

3 years ago

Bob ShairullaKnown Participant

Questions

RoboHelp 2019 New UI : how to change the view in authoring mode

In RH2019 Classic, on the Edit tab, I could increase the view to make the content appear larger and easier to read/edit.  Is there a similar option in the new UI?  I tried hiding the left and right panels but the work area remains the same.   If this feature is not available in the new UI, I would like to request it.  Thanks. 

3564

3 years ago

fierce_appreciator5127Participant

Questions

Some Books from TOC are missing when generate to Microsoft HTML Help

Hi,I have a problem when generating My Project to Microsoft HTML Help with Robohelp 2020. All of the Book drop-down lists are displayed on the Tables of Contents in My project. But when I generated to Microsoft HTML Help its only displayed 1 book list. If anyone can give me some direction on what I need to do, I'd really appreciate it.Thank u!

2945

3 years ago

ElisaTeigelerKnown Participant

Questions

Translation project linking

1971

3 years ago

Esperanza249659241eotInspiring

Questions

Problems with the display of my project in a SharePoint folder

I have developed a project with the last version of RoboHelp, I have generated the output in Responsive HTML5 format and I want to publish it with the File System option.I am storing the generated files in a SharePoint folder and I find that when I access this folder from Windows Explorer I can see the result correctly. However, if I access the SharePoint folder from Microsoft Edge, the project home page is not well displayed and I can't navigate between the topics contained in the project.Is there anything else to be done?Thanks in advance.Esperanza

1953

3 years ago

Gaurav25915274t2fvParticipant

Questions

How to customize HTML5 output in RoboHelp?

I'm working on RoboHelp Classic 2019 to create a HTML5 Help output. I wanted to customize the css for personalized output; therefore, I downloaded one HTML5 project so that I can update the index.htm, layout.css, and default.css. I've made changes in all three files and got the desired output (in the browser). However, when I'm updating the customized HTML (in Topic.slp) and CSS (in Layout.css and Default.css) in the RoboHelp. The changes made to the files are not reflecting in the generated output. What I'm doing wrong?

3653

3 years ago

louellen_20210224Known Participant

Questions

Topic title missing in breadcrumbs

RoboHelp 2020.7.46, Frameless layout, Studio skin I am having an issue where the breadcrumb trail includes only the word "Home:" and does not include the topic title. This happens only with some of my topics, and those topics are all [several levels deep] in three subfolders in my source project. I cannot figure out anything these topics or folders have in common that is different from the rest of my files and folders. In Inspect mode, I see that the breadcrumbs are formatted as an unordered list. So when this works correctly, for example, I see this HTML code for the topic titled "Employee List":<ul class="RH-LAYOUT-BCRUMBS-list-box "> <li class="rh-layout-BCRUMBS-list-item RH-LAYOUT-BCRUMBS-active-topic"> ::before <a class="RH-LAYOUT-BCRUMBS-active-topic " title="Employee List">Employee List</a> </li> </ul>When this doesn't work correctly, all I see is this:<ul class="RH-LAYOUT-BCRUMBS-list-box "></ul>There is n

2607

3 years ago

Attempted_DocumentationInspiring

Questions

In RoboHelp 2020, is it possible to generate a PDF with only chapters in the TOC?"

I'm working to generate my documentation without having to use Word for formatting. One issue is that the TOC sturcture tab in the PDF Output Preset only has two options, chapter names & topics or topic heading styles. Is there a way to use only the chapter names? Selecting "use topic heading styles" and limiting it to h1 is not a desirable option currently, I do not use h1 in my topics. In previous verions I have relied on the books in the TOC to provide the chapter names, and after generating a .docx file I redudced the TOC to only the chapters using a Word macro. 

3412

3 years ago

Brian CaudillParticipant

Questions

Usage for COMMANDS.AUTHOR_DELETE_TOPIC_TOC

I have searched all over the internet and I was not able to fnd anywhere that specified what parameters RoboHelp.exec() can accept when passing in RoboHelp.COMMAND.AUTHOR_DELETE_TOPIC_TOC I have read this document https://helpx.adobe.com/content/dam/help/en/pdf/RoboHelp-Scripting-Reference-2019.pdf and while it does define the available properties and the promise that they return it does not define the usage / specific parameters that methods (exec,getValue,setValue) accept.   Example code: let callCount = 0;//without this count cbGetData will return 68 times. Not sure why this happensfunction getData(key,topic,cb){RoboHelp.exec(key,topic).then((value)=>{cb(value);});}function cbGetData(val){if(callCount == 0){//add your code herealert(val);}callCount++;} getData(RoboHelp.COMMANDS.AUTHOR_DELETE_TOPIC_TOC,<WHAT_DO_I_PUT_HERE>,cbGetData)

1371

3 years ago

Ken in DCKnown Participant

Questions

Search in Merged Project Not Working in Update 8

Hello RoboHelp Community, Search locks up in a merged project in RH 2020 Update 8. Search works fine when I test it on a single word document or project. I know there have been some recent posts related to this issue.  But I have not been able to find a solution for my problem in those posts. Does anyone have any ideas about how to resolve this issue? Thank you, Ken

6628

3 years ago

Tejas DandekarInspiring

Questions

RH2020 - clicking logo doesn't take you to the landing page/home page

I had checked a few months back about this scenario.I have a frameless online help output. Works perfectly on local machine.When I am am navigating through the help topic and I want to go to the landing page (with tiles) upon clicking the logo, it works perfectly on local machine.When I copy the help output to the web server (on AWS) everything else works. But when I click the logo to return to the home/landing page (with tiles). It doesn't work.Upon clicking the logo nothing happens. No error. just displays blank while space/page in the right pane:Ideally when I click the logo it should take me to this landing/home page:Any idea if this is a bug? Not sure if this can be fixed. It happens ONLY when the output is hosted on a web server.

3368

3 years ago

rgugsParticipating Frequently

Questions

Custom skin for Robohelp 2020

Is it possible to edit skins outside the skin editor, or make custom ones to import? I thought I remember seeing something about using SASS to do so on one of the pages when I first started using Robohelp last year, but I was focused on learning the basics and pdf outputs at the time. I do 99% of my formatting in Robohelp using the code pages for the HTML and CSS, and am finding trying to use the Skin Editor very frustrating. I would prefer to do it in the code. Ideally I would prefer to edit an already created skin as there are only minor tweaks I want to do, mostly moving moving buttons inside associated containers to simplify positioning.

1401

3 years ago

Marla25898418q9lwParticipant

Questions

RoboHelp 2020 Output Microsoft HTML Help (.chm) ERROR

I am running RoboHelp 2020 Update 8. I had to upgrade my 2019 project file (.XPJ) to .rhpj. I am having issues with generating a CHM and also my file sychronization with VSTS is now broken. With the CHM generation, I receive the Script Error as shown below. Also, my breadcrumbs are no longer in the CHM.Please help. I appreciate your feedback.Thank you,Marla below

1124

3 years ago

Blessy SebastianParticipating Frequently

Questions

RH 2020 Update 8 - an issue faced while topic creation

Hi all,While creating a topic, we type the 'Title' and then the 'File Name'. Before updating to Update 8, for the 'File Name', I didn't have to type the name with'.htm' as '.htm' appears automatically on the system. But now, if I cleared the default 'Title' and replaced it with a new 'Title', the '.htm' extension doesn't appear on the 'File Name' field. In such a case, if I didn't notice carefully, instead of a topic, a folder is getting created.Please check the screenshots for a better understanding of the issue.Did anyone else face the same issue?

3136

3 years ago