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The official community for RoboHelp.

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bronxguys02Known Participant

Questions

Script error in RH2019 Classic Update 14

I took a .chm project that was created and updated in RH9 (to which I no longer have access, thank goodness) and was going to convert it to RH2020, because that is what I use for all the other help. I read that I should go through RH19, so I downloaded Update 14 of RH2019. Opening the .chm that generates produced a script error on each page that I try to open. Reading other users' questions in this forum leads me to believe that the answer is to download Update 12 instead of Update 14. Is that correct? Any other option? Thanks.

2602

3 years ago

April25811557thjmParticipant

Questions

Contents panel search not returning entire results list

HelloI have noticed in RoboHelp 2020 (version 2020.8.34) that, when I do a search in the Contents panel, RoboHelp does not return the entire list of results. I have a very large project, and a search that should return 207 topics only displays 50 topics. Does anyone know if there is a limit to the number of topics that will appear in a Contents search? Thank you for any insight. 

1534

3 years ago

Minal5C75Participant

Questions

I have added a related topic control in the Robohelp topics. It shows the pop-up menu in the preview mode, but after generating the output only the Related Topic button gets displayed. On clicking this button the pop-menu does not get displayed. Can someone help to resolve this issue?

660

3 years ago

juliannam27523423Known Participant

Questions

Robohelp 2020 topic page showing up as html instead of the content

Robohelp 2020 topic page showing up as html instead of the acrtual content. Here is what I'm seeing: {"error":{"code":"activityLimitReached","innerError":{"code":"throttledRequest","innerError":{"code":"quota"}},"message":"The request has been throttled","retryAfterSeconds":328,"@error.X-ClientErrorCode":"quota"}}<html xmlns:mso="urn:schemas-microsoft-com:office:office" xmlns:msdt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882"><head><!--[if gte mso 9]><xml><mso:CustomDocumentProperties><mso:_dlc_DocId msdt:dt="string">AP256XAP2PFD-163404756-3297</mso:_dlc_DocId><mso:_dlc_DocIdItemGuid msdt:dt="string">9418e0d0-9145-4891-bb15-c2b9173bc25c</mso:_dlc_DocIdItemGuid><mso:_dlc_DocIdUrl msdt:dt="string">https://biamp.sharepoint.com/customerexperience/documentation/TPubsHub/DocDev/_layouts/15/DocIdRedir.aspx?ID=AP256XAP2PFD-163404756-3297, AP256XAP2PFD-163404756-3297</mso:_dlc_DocIdUrl></mso:CustomDocumentProperties><

1573

3 years ago

richaa37376493Known Participant

Questions

Unable to generate Webhelp output for a project created in Robohelp 2017

Hi,I have created a project in Robohelp 2017, but i am unable to generate Webhelp, Responsive HTML 5, Flash help etc outputs.The project gets hanged up and two files $rhvariable.htm and other with some Map file name gets created. in the project folder.Please help.Regards,Richa Arora

7502

3 years ago

Attempted_DocumentationKnown Participant

Questions

In RoboHelp 2020 its it possible to use a Word Template with Macros enabled?

Using RoboHelp version 2020.8.34When generating a Word output is there a way to select a  .docx with a macro or a .dotm?Is there a way around the restriction, other than keeping my macros in the Normal template?Thank you.

3193

3 years ago

elisa23592620fepwInspiring

Questions

missing toc link

Good morning,I have a RH 2020.7.46 and have created a new TOC with the "autocreate TOC" options, flagging both the options "Delete current TOC before creating new" and "Create TOC pages for bookmarks". For only one TOC there is a red cross on the left that indicates Missing TOC links.Could you please help me to solve the problem? Thanks in advance!

4133

3 years ago

Kim22278519vmt1Participant

Questions

Publish oder Generate?

Is there a difference between "Publishing" and "Generating", zipping the result and installing the content on a web server?

641

3 years ago

DawnPAmkaiInspiring

Questions

TOC "hides" all but the first book in Responsive HTML5 output on smaller screens

Hello there,In the Responsive HMTL5 output, only the first  “book” in the TOC is visible when viewed from a laptop or smaller screen. You have to click the first book to show all the other books. All books are at the same level as shown in the source files in Robohelp. This issue doesn’t occur on bigger monitors. It also doesn’t occur in all of our online help projects: just two of them. There were no unique settings in the TOCs in either of these two projects that I know of.Additional info:We’re using Robohelp 2020 8.34It’s not an issue with the skin: I replaced the skin with one that I know works and that didn’t fix the issue.Thanks in advance for any insight!Dawn

3343

3 years ago

elmdavyParticipant

Questions

Link to Previous Translation Project Freezes RoboHelp

I have managed to successfully translate a RoboHelp project by exporting the files and importing them again.  I'm now attempting to link to the translated project from the next version of the English. It allows me to select the check box to link it and then select the rhpj file. However, when I click Done, RoboHelp goes blank and hangs.  I have tried several times and even left it for several hours but I can't get it to work.  I'm am linking to the rhpj of the translated project and not the English version which I assume is correct?  I'm using RoboHelp 2020.7.46  

1351

3 years ago

gtalty33Participant

Questions

Co-Author in RoboHelp

Are you able to co-author 1 RoboHelp project among 3 people using Dropbox?  If not, what is the best program to use?

1311

3 years ago

mjgmKnown Participant

Questions

RoboHelp 2020.8.34 output changes URLs of SharePoint links

Hi! I have three RoboHelp 2020.8.34 projects. Each project contains hundreds of links to different libraries in SharePoint. The problem: the %3a symbol (:) is transformed into a %25a symbol when HTML and .aspx Output is created. For example, For some reason, RoboHelp is changing the %3a symbol reference in the URL to a %25a, which of course breaks the links. Can anyone shed some light on this?

2531

3 years ago

Mahima S.Adobe Employee

Questions

Key Findings from Adobe Technical Communication Industry Survey

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730

3 years ago

Thea CarterInspiring

Questions

How do you remove the header from HTML5 output?

Hello, Is there a way to remove the header from an HTML5 output (RH2020)? The charchoal_grey skin works for what I need, except for the header, as the content will be embedded into another website. I tried to follow instructions on an older post (linked below) but the scss file appears to have been updated and the line numbers provided in the answer for that post are no longer applicable. https://community.adobe.com/t5/robohelp-discussions/is-there-a-way-to-remove-the-header-desktop-completely/m-p/8091667

3422

3 years ago

Michele25707446w8rdParticipant

Questions

Skin Selections Not Working

When I generate a Help file and choose any of the skin selections (I want to use Charcoal Gray), the resulting output always is the same. I get a bright cyan blue header with white text. I tried choosing New Frameless Skin > Dark to see if the output generated was different. It was not. Why do I get the same result? Please help.

961

3 years ago

perview-academyInspiring

Questions

HTML Export: How include CSS Styles and images in each output file

Hi, Is there a way to get a complete html file out of robohelp, which includes even the styles?Because we need the output to implement it into another system (Atlassian Confluence), but the css styles and the pictures are not included there.References are not possible unfortunately.

1663

3 years ago

ivanw65285818Inspiring

Questions

Robohelp 2019 launching but not displaying - 2020 tries to be default app

RH 2019 was workng fine this morning.When I click C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHelp.exe, it DOES launch but does not display on the monitor. If I check in Task Manager it says it's running. Also, if I toggle (alt+tab) I can see the launch page is there but cannot get it to display.NB - I downloaded 2020 earlier this year but don't use or have a license for. This is now trying to be the default app for RH. Have rebooted the PC with no success. Any ideas how to fix this?   

2252

3 years ago

Kim22278519vmt1Participant

Questions

Filtering via URL

Hello,we would like to use the functionality in RoboHelp to include oder exclude content from the output depending on filter criteria. These criteria habe to be included in the URL when calling the help 'website'.So, first I create a tag (Is this really a contidional tag? Isn't it just a mark, as long as it isn't connected to a condition like 'if set, show/hide something?). Let's name it 'test-tag'. I put it into a group called 'mytags'.I the apply this tag to a block of content.And now?Do I have to set up a Dynamic Content Filter? I don't want the user to have to choose the filter.Do I have to set up a Condition Expression now? How would the output get to know what to do with the marked content (include/exclude)? If I do that (e.g. set 'exclude' for my tag), the content is always excluded - but I want to have it excluded only when the tag ist called via the URL. Seems the wrong way.The docs say, there is a way to call a 'filter' via a URL: url?f=taggroup:tagnameThis only refers to the

981

3 years ago

Kim22278519vmt1Participant

Questions

RoboHelp adds 'rh_skin=false' for internal link in output

We wondered why an internal link (from one sub-page to the other) ended in not showing the 'frame' (navigation, header) but just the page content ('Frameless' output profile). We realized that RoboHelp adds a '?rh_skin=false' to the link which has this effect. Why that, how can we avoid that? Accessing the same page via the menu shows the normal page in it's 'frame'.

2103

3 years ago

perview-academyInspiring

Questions

invalid destination path during word file export

Hi,I already found some community articles regarding that issue, about two different paths and thumb.db.Nevertheless, I always get this error when I want to publish a word document. Are there some more ideas?Additionally, when I open the generated word file, it says that it is corrupted, and word need to repair the file. Whis is finished soon. But is it normal or do how can I find the problem in Robohelp which corrupts my file?Many thanks for your appreciated ideas.

3403

3 years ago

peterv65642210Participant

Questions

Colour new content in Output

Hi, i am looking for a solution how to color new/changed content in a topic during output in Robohelp.The idea would be to automatically find and color all new added content based on the creation date. For example in the output of next month, I would like to color all new/changed content that has been changed during this month. Process should be managable automatically.

1861

3 years ago

Kim0023Participant

Questions

Modify the style of breadcrumbs in HTML5 Help - RoboHelp 2020

[Moderator - moved from old thread to its own]   Hi @Captiv8r (Rick),I am resurrecting this post from 7 years ago 😁I'm having problems with formatting with breadcrumbs. I would like the formatting to be synonymous to the picture that you included above where the subtopic page I am on is in black text and the parent page of that subtopic is in blue text. This way the user knows that the parent page is a link that they can visit.I tried following @symmetricalMan's steps but was not having much luck... I was wondering if you have any advice 🙂Thanks!

2292

3 years ago

_Felix_RInspiring

Questions

Search function issue with Update 8

Hi all, I updated to version 8 yesterday and published one of my sites to Sharepoint and since then the search is not working. It says no results were found.  However, when I open the same page locally (ot in sharepoint) then the search works. Can someone please help resolve this issue? This is the local version (when I open "index.htm")  

1903

3 years ago

Lynn25447683qe3kKnown Participant

Questions

My index is not displaying in my compiled Responsive HTML5 output.

I recently converted a Robohelp 2019 project with an index, to Robohelp 2020. The index shows in the "Author" tab, however it does not show in the Responsive HTML5 output when I generate it. I followed the instructions to check "Include Index," however the index tab is empty in the compiled output. 

96814

3 years ago

GRETCHEN98BCParticipating Frequently

Questions

Using multiple condition tags

Just when I got everything to work with 2 condition tags (thanks for a previous post), I've added a third and thus confused the heck out of myself. I'm using RH 2020.7.46. Content is tagged for US or Canada, and Online or Print - this part works fine. Now I'm trying to exclude content for specific guides so I added another tag that indicates content that should NOT appear in that guide. I created a new condition expression to exclude the newly tagged content. But it doesn't work.If I exclude/and  all conditions, the guide-tagged content does not appear (correct) but the online stuff does appear (not desired).If I include/and the new condition, the unwanted content appears but the online stuff does not (correct).  If I include/or the new condition, everything appears (really not correct).Ditto with exclude/or. I used to be so good at logic puzzles but this stuff has me baffled. Images attached (I think - let me know if I didn't do that correctly). TIAGretch

2574

3 years ago