RoboHelp

I need to import a full set of html files in a folder hierarchy. Can Robohelp do that? All I can see is the ability to import single or multiple files. I need to be able to import an existing set of html documentation, complete with all the internal links. If possible, the original RST files could be imported instead

Hi all,unless I am mistaken, when you apply a master page that has no CSS links, the topics should keep their CSS links as they are assigned in RoboHelp. I am quite sure this worked in the past. Now when I do this, the CSS-references in the topics (e.g. default.css) are removed and the topics are displayed with the browser default settings. Am I missing something, perhaps a setting in the new UI? This is Robohelp 2020, Frameless output (Studio), master page applied in the preset. Robert

RH 2020.7.46, Frameless layout, customized Studio skin I'm trying to apply some styling to the Mini TOC caption but having no luck. In the skin, I see Topic Page > Mini TOC > caption, so that seems like the logical place to make changes. But nothing I do there (change the font, change the color, make it italic, etc) seems to have any effect in the output. I have successfully customized the settings for item, selected item, and the item-levels I need by using the Skin Editor, but not the caption. In Inspect mode in the browser, I see that the caption is controlled by .RH-LAYOUT-MINITOC-caption, so I added some code to my user asset .css to make my changes there. Still no effect. What am I doing wrong? All the other Mini TOC settings seem to be customizable in the Skin Editor. Thanks in advance for any suggestions.

I need help with what I hope is an easy fix. This is what my authoring environment looks like in RH 2015.The way it is set up allows me to drag a folder in the HTML Files (Topics) section, select a book, and drag it to the Table of Contents pane. The screenshot below shows the Active Directory and the Avamar folders in the HTML Files (Topics) section being in the TOC.This is what my authoring environment looks like in RH 2020. How do I show the Contents section next to the Table of Contents at the same time? I cannot figure it out...

Hi,I'm having trouble importing fonts into my local project. Here's a snippet of what I added to the beginning of the CSS file:------------------------------------------/* @1552174 must be at top of file, otherwise CSS will not work */@1552174 url("//hello.myfonts.net/count/3af24c");@11220649-face {font-family: 'Acre-Medium';src: url('//cdn2.hubspot.net/hubfs/7364297/Fonts/3AF24C_0_0.eot');src: url('//cdn2.hubspot.net/hubfs/7364297/Fonts/3AF24C_0_0.eot?#iefix') format('embedded-opentype'), url('//cdn2.hubspot.net/hubfs/7364297/Fonts/3AF24C_0_0.woff2') format('woff2'), url('//cdn2.hubspot.net/hubfs/7364297/Fonts/3AF24C_0_0.woff') format('woff'), url('//cdn2.hubspot.net/hubfs/7364297/Fonts/3AF24C_0_0.ttf') format('truetype');}------------------------------------------When I use this method, the fonts are not available in my local project. When I generate the project, RoboHelp generates warnings stating the external fonts are skipped. I also tried copying the fonts to my fonts folder

I'm using Robohelp 2020.8.34. I have some topics with drop-down text in them that I would like to default to expanded, but I can't readily find information on how to do this. I have the Expand All button in my skin. Do I use the Javascript OnLoad field for the button to do the  expand, and if so, what goes here? Or do I set this somewhere else?  Or is what I'm trying to do not possible. Thanks for your help.

Dear RoboHelp community,we are generating our online help as HTML5 from RoboHelp 2019 Classic. A customer noticed, that the auto-generated cookies for the help output are set to a very large number of 5906 days (resp. valid until 2037) and they asked if there is a way to reduce the validity number for the following cookies:rhhl 5906 daysrhhlbgcol 5906 daysrhhltxtcol 5906 daysrhandsearch 5906 days Is there a way in RoboHelp Classic to reduce that number? If so, how does it work?Thanks, Birgit

When updating from RH 2019 to 2020 for a Frameless edition, I had modified an Orange skin in RH 2019. In 2020 I cannot use this skin. The project is not calculated. So for 2020 I have to modify the skin again. (This just the back story my problem starts here:) I can't replace the logo and the background image of the homepage in RH 2020. At first everything looks fine. But as soon as I save the skin, the images are deleted and get placeholders.Graphic size, format of the graphic (png, gif) does not change anything, it happens with all graphics. I also restarted RH and made new attempts with the original orange skin. In 2019 I had no problems at all. I had used the same images. Is 2020 more sensitive here as well? What to do?

Hello,I'm using RoboHelp 2020.8.34, and we've recently installed RoboHelp Server 11. I've managed to get set up so that I can publish to the correct areas in RoboHelp Server, so we can do some testing and get everything set up the way we want it to be before we migrate from our existing server. Our IT department have set me a DNS up which we thought would be able to be used as a URL to test the published site, but all we seem to be able to access with the DNS is the RoboHelp Server Web Administrator login panel. (With our current setup on an internal server we just replace the name of the server with the DNS and this points to the published site.)Does anyone know where I should ask them to point the DNS?  Many thanks!

Hello everyone, I'm having trouble with the translation process for a project I'm managing. I'm using the manual translation, so I export my XLIFF files, send them to our translation agency and reimport them back usign RoboHelp. The problem I'm having is that the import process just hangs: I have the "importing" toast message in bottom right but the process does not complete and, after waiting for almost half an hour, the notification simply disappears... I don't know what's causing this: I tried importin a smaller chunk of Xliff files and it worked correctly. When I try to import all my 206 files, it simply hangs... The mapper file is in the folder where the tranlsated topics are, so that should be ok. Is there any sort of log I can check? Thank youP.S. For the Adobe guys, the documentation about translation could use a little more info... just sayin' 😉

Hi RH community, I loaded my project from a GitLab repo, and found almost all the images were not appearing in the authoring body. They likewise are not appearing in my ebook pdf outputs.  I can find the images in the assets folder of the project, and can therefore individually add images one at a time, but I feel like there has to be a better way to link assets present in the project with broken links? If not, does anyone know how I can fix the issue of broken links upon download from the Repo in the first place? Thanks!

Hi, I have a responsive HTML5 help source. I am able to generate a PDF document format and it works as expected.One issue, in the ToC of the PDF that is generated when I click the chapter name, it takes me to the first topic inside the chapter. The Chapter name is also not shown in the PDF. For example:Chapter A ......page 20Topic A1....page 20Topic A2.....page 21Now, If I click Chapter A in the ToC it takes me to Topic A1 in the PDF. Chapter A is also not seen in page 20. Why does it go hidden? Any idea what is missing?

We have a responsive html5 help output. The search works perfectly. Except, for some terms, it takes exceptionally more time and results in page unresponsive error. Any idea/pointers on why that would happen? 

When I try to start Robohelp 2020 on my MacBook Pro, it opens to the splash page with “Initializing…” and freezes. I’ve tried opening it via the RH icon in the dock and by opening a project file, with the same result. I have tried uninstalling and reinstalling Robohelp and have the same issue.  

Good Afternoon,I recently upgraded from Robohelp 2015 to 2019 classic.  I was able to transfer my previous files and had minimal issues cleaning it up (formatting tweaks). However, the issue I've run into is that I can't seem to figure out how to save the generated output as its own file on my local machine, like I could with Robohelp 2015. With it, I selected a destination, saved it in a folder, zipped it up and was able to send/upload it with ease.  With Robohelp 2019, I can generate and view the output, but the publish button hasn't allowed me to save the file as its own entity. Essentially, I need to take the generated output (Responsive HMTL 5) and save it to a folder on my local machine, then send it off to someone else to manage the HTML files and make it live on their server.  It can't be the robohelp file itself as they don't have the program. I was able to set up a path through Publish (and created a profile) but when I go to the folder, there is nothing i

I'm using a Frameless preset and the Orange skin. When viewing on an iPhone, the topic pages don't display correctly (see images). When I try to collape the contents menu it just brings the right sidebar into full view - the topic page is hiddened. The only way to make the topic page show is to rotate the phone landsacpe and back, but then the issue occurs again when I move to a different page. It works fine on Android.   How can I make the topic pages always visible on an iPhone?    

I am very sad. I wanted to move over to Responsive HTML.I have been generating chms for years for a desktop application. CSH with map numbers works perfectly.I gave the developer this information, from Peter Grainge's fabulous site: >Using Map IDsThe call needs to be in the format - path/index.htm?rhmapno=123Using URLsTo open the help with the navigation controls, you need a path that includes the start page of the help, by default that is index.htm.You then append #t= followed by the rest of the path to the required topic. For example - path/index.htm#t=path/topic_name.htm< The developer ran some tests, and said that it would require rewriting all of the calls for each topic.I have searched the community posts, Help Essentials, etc--I have found no other solution...If anyone can tell me of a way to run the CSH using Map numbers, that does not involve having to redo all the calls from the application (there are hundreds)...I will be happy again.May you all have a l

Hi, Everyone.When I create a bullet list by applying disc style, my font gets changed (Screenshot-1).To change the font back, I've been applying "p" style. That gives me my Normal font. But that inserts an extra space between each bullet list item b/c I've configured "p" to add a space after each paragraph (Screenshot-2). But I don't want the extra space in my lists. So, yesterday, you helped me create a new paragraph style called NoBottomMargin. I apply NoBottomMargin to eliminate the extra space between list items (Screenshot-3).My question now is, Why does applying disc style change my font, in the first place? I've specified the font I want for "disc" to be the same as "p" in my style sheet (Screenshot-4). But applying the disc gives me a different font from what I've configured. I've included a screenshot of the HTML if that's helpful to you (Screenshot-5).   Thank you! SCREENSHOT-1:   SCREENSHOT-2:  SCREENSHOT-3:  S

We are updating several RoboHelp projects.  We realized that the baseline copies we are working from are not the versions that are currently running in our production enviornment.  Do we have to manually reverse engineer the projects, or can the project be built to the current version using the published files?  Thank you in advance for any input.

I updated  Rh to 2020.8.34 last week.  I cannot get the Responsive HTML5 Output to produce anything.  It just stays at Starting generation...Has anyone else seen this?

Hi all,   Could someone try creating a new project with a snippet that contains a Topic Toc and add the snippet to a topic with multiple headings then try to generate? Does it crash?   I have existing projects set up with this snippet that work fine, but I imported the snippet to a new project and it's crashing at the "Updating topics" stage. I'm trying to figure out if it's it's just me.   Thanks in advance

Hi all!After updating RH 2019 -> RH 2020, I can't edit project-css (see attachment) in RH GUI. There is an error message (see attached png, in English: stylesheet could not be parsed).What can I do? I have only created new projects in 2020 so far, but have not migrated any old projects from 2019.In 2019 the css worked and could be edited. The css was created in RH11.What can I do? I have no experience editing CSS in html original format. I don't feel confident about that.Can anyone give me a tip on how to clean/update/renew a RH11 css? I am working with RH 2020.8.34.

I just upgraded to RH 2020.8.34. I added a few sections of drop-down text to a topic. In my output, clicking on open drop-down, opens them all. How do I limit it to only opening what the user clicks on? Thanks for your help.

Hi, Everyone. For accessibility purposes, I've adjusted my CSS so that there's automatically a 10 pt space after each paragraph (Screenshot-1). That way, I don't use blank paragraphs to indicate space between paragraphs. So far, so good. But the problem is that my bullet lists now also have the 10 pt space between each item (Screenshot-2). In case it would help you, I've included two more screenshots:The HTML of the bullet list (Screenshot-3)The properties of Disc Style in my CSS (Screenshot-4) My question is, How do I get rid of that space between items in bullet lists? Thank you! SCREENSHOT-1 SCREENSHOT-2  SCREENSHOT-3  SCREENSHOT-4  

Hi all,I'm using RH2020.6.76. I have a problem or misunderstanding regarding Dynamic Content Filters. I have the following scenario:Tags: 1, 2, 3TOC-Structure:Section tagged 1- Topic tagged 1Section tagged 2- Topic tagged 2Section tagged 1,2,3- Subsection tagged 1-- Topic tagged 1- Subsection tagged 2-- Topic tagged 2 Now, when I set my content filter to 1, I get the following displayed in my TOC of the output:Section tagged 1- Topic tagged 1Section tagged 2- Topic tagged 2Section tagged 1,2,3- Subsection tagged 1-- Topic tagged 1- Subsection tagged 2-- Topic tagged 2 When I try to open Topic tagged 2, I get the message "Topic is hidden by current filters". I would have expected that also Subsection tagged 2 would be hidden by the filter. Is it possible to achieve this and if, what do I have to do for this? Am I misunderstanding how the content filters work? (Yes, I read Peter Grainges information about this, but I still don't get it) If I only tag the topics and no