RoboHelp

We are now using RoboHelp 2020 (after converting a .chm from RH9 to RH2019 Classic and RH2019). We have 4 RH projects (will be deliverable help with our software). There are crosslinks to the generated help in other projects. We're having trouble with the TOC showing the correct selected topic from generated or published Responsive (we still call it WebHelp) .htm files. I tried it in Chrome and Edge browsers. We use Windows 10 OS. I can open the intranet/published help, go to a topic, select another topic in the TOC and TOC highlights another topic not the one I choose and that's displayed in the main page. We've also tried tests with the generated/published index.htm files as a starting source. Also, if I 'Copy link address' from the TOC, then open a new browser window and paste the URL, it may show the wrong TOC entry or none at all. We have many software windows/forms that have ? buttons and we want to be able to open the specific topic (no problems with old .chm file). This is very

RoboHelp 2020.8.43I have separate master pages for Chapters, Even, and Odd pages for my PDFs.After generating a PDF, during the review it was discovered that partway through the document, after a Chapter/First Page, the Even/Odd pages were reversed. The wrong master pages were applied for the rest of the chapter. Further along the Even/Odd pages seem to reverse after each Chapter/First page.In my testing document (attached) the Even and Odd master pages don't even start out on the correct pages. I entered a support ticket, hopefully it gets looked at and fixed.  Bug Ticket 

Does anyone know how to assign a Page ID (used in Page Level Help) to a topic. In a past project, it would be a 5 letter designation followed by .htm (ABBCD.htm). I know how to do it using RoboHelp Classic, but don't see where I would do it in RoboHelp 2020. Thanks! -Matt

HiWe are using RH 2020, Version 2020.8.34.We have several existing topics that contain the term "AP"; (we can't change AP in the topics).We also have many new topics that contain "APE”; (we can't change APE in these topics either).When we search for APE, the first 10 results are all topics named/containing AP, after those 10, the APE topics begin.I found that the AP topics did not previously have searches defined, so I added search words.I have tried both the "Text around the search term" and the "Topic description" output search context options, and cleared cache, then tested again. Neither changes the results.Are there any Boolean operators that can be added such as -AP, or not AP, or any way to filter out the two letter AP results in favor of the 3 letter APE results?Thanks in advance.

I upgraded a previous 2019 project to the most recent version of 2020.  In 2019 I was able to generate a PDF. In 2020 it will only generate a single page, blank PDF file.  I am able to successfully generate a PDF using the Compass Travel sample project.  Something has to be wrong in my project to generate a blank PDF, I just can't figure out what is wrong. Any ideas? I read through Peter Grainge's post about PDF output and the TOC. I don't see what could be causing the problem.

HiWe’re on RH V2020.7.46We want to change the display of search results from the default display Currently, the output displays a bread crumb trail and an inexact copy of what is desribed in the topic1) We'd prefer to remove the breadcrumb trail completely.     2) We also question the precision of the topic description section; you can see this is not using the same capitalization or spacing, and ignores bullets in the topic. We searched the forum and found this previous thread concerning this issue:   https://community.adobe.com/t5/robohelp-discussions/in-rh-2019-search-results-is-there-a-way-to-hide-the-file-path-for-results-please-help/m-p/10929089#M128843 First we attempted to follow this suggestion: "Select "result-item-path" and open "LAYOUT" section properties on right-adjacent side. Now select value "none" in "display" property. Save the skin and generate the output. It should hide the paths in search results of the output. Plea

Hi Team, I have a query on Robohelp Review. If the reviewer added a comment on a topic and the writer had resolved the comment. After the writer incorporates all the comments, how will the writer send the topic for review with the existing comments? Ex: I received comments from my reviewers through Robohelp Review feature.I have incorporated all the comments. How should I send the topic for review with the reviewer's comments as well as the updated doc?Can I use the existing review link for the reviewing process? I want the reviewer's comments as well as the newly updated document to appear.  Pretty confused with the review feature.  Thanks,Avinash S

Lately, I've been trying to create a connection, but an error message shows "Failed to create a new connection". Could someone please help me with this?Also, I want to know does RH support Version control, If yes could someone help me with the process? Thanks in advance,Avinash S

I am using HTML5 Help for output. We are finding that a lot of our users zoom their browsers above 100% which can cause the Table of Contents panel/sidebar panel to get collapsed. Is there a way that I can force that panel to keep its size and shrink the topic panel instead when a user zooms or resizes the browser window?

I currently have a Robohelp Multi-platform license, but it's limited to 2 users.  How can I add a 3rd user?  The live Chat is useless.

Using RH 2020.834, in frameless design, Oceanic skin - how do I make the search box active/appear in the center by default like this without clicking the manifying glass to activate it? I want it search box on/expanded at all times. Thank you so much.

Hello! I've created some WEB HELP, based on Frameless sample.In my html pages, i have both US and Cyrillic symbols. For Example, List of Error Codesqwerty1 - описание (description in cyrillic)qwerty2 - описание2 (description in cyrillic)qwerty3 - описание3 (description in cyrillic) So, when i compile my web help? if i choose US Language in General compile settings, i can search only by error codes (that are written in english). if i choose Russian Language in General compile settings, i can search only by description (that is written in russian).So what should i do to generate both language search? regards,Anatoly.

Adobe Technical Communication – Special Event Fall 2022 Tuesday, October 11, 2022 | 9 am PDT Join us as we unveil the Fall 2022 edition of Adobe Technical Communication Tools, broadcasted right to your screen. Explore smarter and faster ways to create collaborate, and publish while working with technical content. Register for free

I ran into a problem where some bulleted lists become numbered lists automatically when I generate the Printed Output from the Printed SSL. It's a strange problem because some lists with identical HTML codes later in the output are fine. It seems to be happening only with the first list of the output.  I added a dummy set of list items above the current ones and this is what I get:When I change the second set of unordered list items to an ordered list, it comes out as an unordered list. Here is the code: <ul style="list-style: disc;"> <li><p class="BodyText"><a href="Understanding_Core_Concepts.htm">Understanding Core Concepts</a></p></li> <li><p class="BodyText"><a href="Working_in_Summary_Mode.htm">Working in Summary Mode</a></p></li> <li><p class="BodyText"><a href="Working_in_Command_Mode.htm">Working in Command Mode</a></p></li> <li&

Hey,we currently face the following problem. We want to serve our documentation (frameless or HTML5 export of Robohelp 2020.8) as a web page next to our application. However, browsers do display the content but do NOT display the menu part (left hand side) or upper part of the documentation. The browser (e.g. Edge) complains about inline scripts in the export HTM-files. Is there ANY way to generate security-compliant HTM files NOT containing any inline script? Example of the index.html: the following part seems not to be accepted by the browser:<script type="text/javascript">//<![CDATA[gRootRelPath = ".";gCommonRootRelPath = ".";//]]></script> Cheers Volker

Hi,I've an issue with the header (h1, h2....) numbering in the pdf output.In particular the number is not aligned with text, the example in figure: How can i resolve this? I've try to put the position value in the CSS "relative" both numbering and text, but the distance is too far for how I want it.Thanks. Giovanni 

We face issue in getting responsive frameless output for Robohelp 2020. Earlier we used Robohelp 2019, it was working fine with responsive output. But we are unable to view responsive layout in Robohelp 2020.Please provide us some suggestions for this issue.  

I have a RoboHelp project that contains approximately 450 topics and 770 images, which I created about 11 years ago and has been working fine in v2017. I recently upgraded to v2020 and am finding it very slow. The lag response times are unworkable. I type text and it doesn't show for a second or two. It takes a few seconds to show an item eg. Properties for text, after I have clicked on it etc. It is very frustrating.I looked at some other posts in this forum and checked response time for the sample project (Compass Travel) and the response times are good - as expected. Has anyone had a similar experience and what did they do about it? Is it the size of my project? I wouldn't think this project is that large and previous versions of RoboHelp have handled it fine. Would there be legacy issues with upgrading from a 2017 version to 2020 that could cause this issue? Do I need to create a new project and if so, how do I quickly and easily transfer all the content over? Any advice from

Interruppt occured showing title message.As a matter of worse, the "Learn more button" page doesn't providing any idea & tips for me.(I think that page doesn't have its workaround step by simply) Anyone, would you provide me how to avoid this interruption with teaching me steps?I'm sorry I'm not familiar with this kind of installation trouble. Now I try to install RH2019.Windows 10 21H2 (Build 19044.1889) Regards, 

I am using Rh 2002.8.34 and trying to produce an output of my project.  Rh processes everything but is hanging on a word document embedded into a topic.  It has not done this in prior output publications.  I let it process for over an hour and it just sits at this displayThis image is from a previously produced Output that works.  I click the image and the word docx file downloads with no errors. Any suggestions on alleviating the output getting stuck on the file?

HI All, I have FM files that I want to migrate to HTML5 (either via the Robohelp or simply to Publish>HTML5).Most of my settings are fine. My problem is with the bulleted text. Since I use the numbering option from the Para Style defs to define my bullets, my bulleted paras (I have 3 to 4 levels of them with various Zapf Dingbats or Wingdig characters) don't come out right. I suppose I could change them using a dedicated CSS.But, since we are now investigating the roundtrip option (where SMEs/Engineers can update the HTML), how can I accomplish this without distorting my source files? (I supposed Publish>HTML5 without Robohelp will not allow me to accomplish roundtripping.)I'd appreciate any ideas you all may have.Thanks, Orly

Hi team,When a user clicks on the search button in the frameless button, the search box opens, and the search logo overlaps the project's title.For ref: Please let me know if someone has a way out of this issue. Thanks,Avinash S

Does anyone use Statcounter.com to monitor website traffic?If so, where do you put the statcounter HTML code?  In a Master Page? 

We are using the HTML output of RoboHelp 2020.8.34. The link to Startpage in the Breadcrumb-Menu seems not to work correctly when these conditions are met:1. Microsoft Edge is used.2. A specific topic is opened directly (e.g. by using a link) and not opened using the menu.3. The html output is served by a webserver.If then the link to startpage is used, a error from webserver occurs that "directory listing is turned off". It seems that RoboHelp tries to open a directory rather than the startpage. However, the link to startpage works when1. Google Chrome is used2. or Firefox is used3. or the html output is opened directly from hard disk, i.e. in browser a path like D:\RH\Output\1\topic.htm is used and not http://localhost/1/topic.htm. Can someone verify this? This is the link ("Startseite" is german for "Startpage"):

Some time ago someone asked the meaning of an orange arrow against linked documents. At the time I could not find the answer.   See the Linking Word Documents section in this topic. RH2020 Importing/Linking Word/Fm Docs (grainge.org)   It indicates the content has been edited in RoboHelp. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.