RoboHelp

RH 2019 was workng fine this morning.When I click C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHelp.exe, it DOES launch but does not display on the monitor. If I check in Task Manager it says it's running. Also, if I toggle (alt+tab) I can see the launch page is there but cannot get it to display.NB - I downloaded 2020 earlier this year but don't use or have a license for. This is now trying to be the default app for RH. Have rebooted the PC with no success. Any ideas how to fix this?   

Hello,we would like to use the functionality in RoboHelp to include oder exclude content from the output depending on filter criteria. These criteria habe to be included in the URL when calling the help 'website'.So, first I create a tag (Is this really a contidional tag? Isn't it just a mark, as long as it isn't connected to a condition like 'if set, show/hide something?). Let's name it 'test-tag'. I put it into a group called 'mytags'.I the apply this tag to a block of content.And now?Do I have to set up a Dynamic Content Filter? I don't want the user to have to choose the filter.Do I have to set up a Condition Expression now? How would the output get to know what to do with the marked content (include/exclude)? If I do that (e.g. set 'exclude' for my tag), the content is always excluded - but I want to have it excluded only when the tag ist called via the URL. Seems the wrong way.The docs say, there is a way to call a 'filter' via a URL: url?f=taggroup:tagnameThis only refers to the

We wondered why an internal link (from one sub-page to the other) ended in not showing the 'frame' (navigation, header) but just the page content ('Frameless' output profile). We realized that RoboHelp adds a '?rh_skin=false' to the link which has this effect. Why that, how can we avoid that? Accessing the same page via the menu shows the normal page in it's 'frame'.

Hi,I already found some community articles regarding that issue, about two different paths and thumb.db.Nevertheless, I always get this error when I want to publish a word document. Are there some more ideas?Additionally, when I open the generated word file, it says that it is corrupted, and word need to repair the file. Whis is finished soon. But is it normal or do how can I find the problem in Robohelp which corrupts my file?Many thanks for your appreciated ideas.

Hi, i am looking for a solution how to color new/changed content in a topic during output in Robohelp.The idea would be to automatically find and color all new added content based on the creation date. For example in the output of next month, I would like to color all new/changed content that has been changed during this month. Process should be managable automatically.

[Moderator - moved from old thread to its own]   Hi @Captiv8r (Rick),I am resurrecting this post from 7 years ago 😁I'm having problems with formatting with breadcrumbs. I would like the formatting to be synonymous to the picture that you included above where the subtopic page I am on is in black text and the parent page of that subtopic is in blue text. This way the user knows that the parent page is a link that they can visit.I tried following @symmetricalMan's steps but was not having much luck... I was wondering if you have any advice 🙂Thanks!

Hi all, I updated to version 8 yesterday and published one of my sites to Sharepoint and since then the search is not working. It says no results were found.  However, when I open the same page locally (ot in sharepoint) then the search works. Can someone please help resolve this issue? This is the local version (when I open "index.htm")  

I recently converted a Robohelp 2019 project with an index, to Robohelp 2020. The index shows in the "Author" tab, however it does not show in the Responsive HTML5 output when I generate it. I followed the instructions to check "Include Index," however the index tab is empty in the compiled output. 

Just when I got everything to work with 2 condition tags (thanks for a previous post), I've added a third and thus confused the heck out of myself. I'm using RH 2020.7.46. Content is tagged for US or Canada, and Online or Print - this part works fine. Now I'm trying to exclude content for specific guides so I added another tag that indicates content that should NOT appear in that guide. I created a new condition expression to exclude the newly tagged content. But it doesn't work.If I exclude/and  all conditions, the guide-tagged content does not appear (correct) but the online stuff does appear (not desired).If I include/and the new condition, the unwanted content appears but the online stuff does not (correct).  If I include/or the new condition, everything appears (really not correct).Ditto with exclude/or. I used to be so good at logic puzzles but this stuff has me baffled. Images attached (I think - let me know if I didn't do that correctly). TIAGretch

RoboHelp 2020.7.46, Frameless output, Studio skinHere's the short description: In my recent frameless output, I noticed that there is a \downloads subfolder that seems to contain a copy of my project's contents. Where did that come from and why is it there? More details: I have one project and generate two sets of output files from it; one is a small subset of the other. In the smaller project, my output contains an \assets folder with two subfolders, \css and \images. In the larger project, the \assets folder contains these subfolders, but it also contains another subfolder called \downloads. Under \downloads, there's a \contents subfolder and then more subfolders that seem to be copies of my topics plus an \assets subfolder with all the images, css, masterpages, etc. I hope the attached images illustrate this well enough. I looked at some earlier backups and I don't see a \downloads subfolder in the output. Why am I now getting all these files that would seem to be ext

I use a content-level condition tag in every topic that certain info is for online only. Works perfectionly except in 2 topics where the topic itself is tagged (as US-only). In those 2 topics, the online content is appearing even though I am using a condition expression for Print/US-only.  Must I choose between topic-level and content-level conditions, or is there a way to use both? 

I am using Frameless studio skin. I need a dropdown list in topic page header to show various versions of documents instead of a simple link in header(header link). Is there any way to add dropdown list in topic page header?

I have a question about the settings for loading FrameMaker documents into RoboHelp.The HTML file name when set to Split into topics using marker is different between the past version and the current version.In previous RoboHelp, the HTML filename was the name you entered in FrameMaker's marker.In RoboHelp 2020, it will be replaced with the contents set in Topic Name Pattern.I am in trouble because I cannot specify the file name set here. How can I give it an arbitrary file name that is different from the title and number?

I and my team are new to RoboHelp Server, as in we just got it loaded. I'm set up as an admin and I'm trying to add my writers as users but am having difficulty finding instructions on setting permissions. Yes, I can add them to a new group, but where do I add the permissions for that group? In addition, I'm wondering on best practices. We have about 5 separate help files for 5 different applications. Do I create 5 areas or 5 contexts? Or do I just put them all in "general"? One of them most certainly will be in its own context as it is large and will require merging. The others are small and self-contained in one project each. My IT guy wants to keep them all in the one context (except for that one large one that needs merging). I just have so many questions. The help files and pdfs from Adobe only barely touch on these things. Any help or pointing to other sources, would be appreciated! Thanks! I was hoping to find more on Peter G's site, but maybe I missed it somehow. 

Hi,Maybe someone can help me out please.I'm trying to create a hyperlink and link a bookmark to it inside the same page. I created the bookmarks, however they are not showing up in the list and neighter when I search for the ID.There is 2 other bookmark which was already on the page and they showing up just fine. I cannot see any difference between the bookmarks I created and which where already there. 

Hello! I've recently upgraded to RoboHelp 2020 from the 2019 version, and have run into a bit of an issue with importing Word documents. In RH 2019, I could easily either select an existing style corresponding to each Word style, or select "Discard Style" for when there wasn't any that fit but I didn't want to import as a style of its own. This way, I could import hundreds of word documents without ever having more than the initial "default.css" stylesheet. In RH 2020, however, it looks like they've removed the "Discard Style" option in the Word doc import menu. Even when I make sure my imported Word doc has only a single style applied to everything and select a corresponding style during import, it still creates a separate stylesheet. (e.g. Word document "Imported Document" has the "Normal" paragraph style applied to all text. During import, I select style "p" for the single paragraph and character word styles. The imported topic is created, along with "Imported_Document.css

Hello lovely people! I upgraded a large, snippet-rich project created in RH 2017 to RH 2020, all updated and patched.My snippets now have dozens of added tags, as shown in the capture below. What are these weird entities? Will my project disintegrate if I delete them? They are incredibly annoying and deserve deletion.Thank you for any light you can shine on this mysterious issue 🙂 

I've made some custom templates by both writing my directly into CSS, and copying and editing styles that already exist, and I can't see any of them in the Template list under table options. Is that a bug or expected? Right now the only way to assign those table templates is to go into the HTML and add the class myself, which gets old after a bit.

Hi All, I'm sorry, if this information is easily to be found somewhere. For me, it took quite a while to figure it out, so I share it here. Maybe it will help others as well. My problem was, that the tile box indicators in the Frameless Skin Editor were no longer displayed. Usually, this is displayed in the Skin Editor: In my case, it looked like this: So, whatever changes I made to the settings of the tile box (and the image box), I could only check on them when I created an output. The "problem" in the editor was the following setting: If this setting is activated and you save the skin and open it again, no tile-box indicators will be displayed in the editor. My work-around is:  deactivate this setting save the change and close the skin open the skin again (notice: the setting change does not take immediate effect in the skin editor, you have to close and re-open the skin) make your adjustments to the tile-boxes (tip: if you want to also edit the image-box, insert the images

I have checked multiple web sites and authoring assistance forums, and am still not sure what the issue is. I am trying to add a text box onto a graphic in my RH project. I set up a master page with the full-size image that is to be used as the first page of the online help. First_Topic.htm has a text box on it with the text that will change depending on the release version, release date, and so on. When I generate the Responsive HTML, First_Topic.htm displays the image from the master page, but the text box appears below the image instead of on it. Do I need to insert a text box on the master page? TIA

Blank PDF document is getting generated when generating PDF

I am getting the error message copied below when generating a Responsive HTML5 output from RH2020. Nothing is immediately obvious as broken/not working in the generated output. I'm at a loss for where to look to resolve this warning. Has anyone else run into this?I'll note that this help system started its life in AuthorIt. I have imported topics from the generated AIT help into RH to convert, so this is most likely something tagging along from that.Error message: Warning: Skipped copying external file "C:/Users/amie.fountain/Documents/My RoboHelp Projects/outputs/searchhighlights.js"

Hi,   I've been using Adobe RoboHelp Classic (2019) for quite a long time and now I am trying to get used to RoboHelp 2020. This may be a silly question (sorry if that is the case), but I am not able to find the EclipseHelp output option in this latest 2020 version. Is it no longer available? Thanks in advance. Alex Bello

I'm using RoboHelp 2017 and compiling/publishing Webhelp. The search function returns: Error: Failed to initialize database. Entering any query results with Null. I've seen posts related to this issue going back several years. The consensus of late is that this is related to issues with the *.js files located in the whxdata folder. The search function used to work. The issue just "happened" one day. I got an email from a user that the search function wasn't working. I checked and sure enough... no joy.If I use RoboHelp 2017 to create a new project and generate a new Webhelp the search funtion works just fine.Is there a way to replace/fix the missing/corrupted .js files (assuming that's the issue). I've spend time in the forum posts. In all the posts that I've read there isn't a solution for Webhelp. I've read solutions for Responsive HTML5, but I haven't found a solution for RoboHelp 2017 for Webhelp. I appreciate any help.

Greetings! I am running RH 2020.8.34 (will update soon). Is there a way to export my help project's index to an HTML file? Thank you!Cindy