RoboHelp

Hi all,in RH2020.7.46, the printing functionality in the frameless output cuts off the last 2-4 lines of a topic that is longer than 1 page.Apparently, in the sample projects, this problem did not occur as there all topics have a couple of blank lines added at the end.Has anyone already reported this behaviour as a bug? Otherwise, I will do so.Best regardsKarin

I am a creator of content and want our developer to estimate time required to take the help that I create and make it available in web-based sofware.  Is there a forum or documentation that will help him to understand what is required to be done?   

Greetings, I am evaluating different ebook editors and I am leaning toward RoboHelp 2020, however I have ran into a few issues.  The most important being the cover page for the epub book I would be creating. I have put a cover page in the Front Matter that is a Topic with only the Cover Page image, see image.  In the Output eBook settings (set for epub) I have set the Cover Image to the same image.  When I compile for eBook there is no xhtml page and the epub does not have a cover page.  If I take out the cover in settings or take out Front Matter this still happens.  I looked in Sigil and the cover image is in the Images folder.  I looked in the opf file and the information for cover is incorrect and is pointing only at the image.  The file has: in metadata <meta content="image_cover" name="cover" /> and in manifest the id is wrong <item id="cover-image" href="images/cover.png" media-type="image/png" properties="cover-ima

Hi all.We are using Windows 10 and 11 Pro\EntRobohelp  2020.7.46 (We are observing this issue since 2020.5 i think)We are facing the issue when after upgrading Robohelp we can't open our project. It is endless 'upgrading files'. We have also tried to recreate our project on device with updated Robohelp. Under recreate I mean simply move topics and skin files from old version  to new version. This fixes the issue for a current device but when a collegue trying to open it - it is in endless 'reading files'. I saw few old topics regarding href slashes, but i though it was fixed. Anyway we got around 2000 topics and every got a hrefs so it's impossible to review thme all. Any help? This really impacts our job for a long time. 

I have MacOS bigsur 11.6.2. I am running Generate PDF and it is giving me this error:  Java not found. See if Java 1.8(64-bit) or higher is installed and JAVA_HOME environment variable is also set.Java installation could not be verified. See output logs for more details.Failed to generate AIPdf. I tried starting Robohelp from Terminal. This is my terminal output: Last login: Wed May 11 13:21:04 on ttys000Usage: launchctl setenv <<key> <value>, ...>mayureshvartak@Mayureshs-MacBook-Pro ~ % /Applications/Adobe\ RoboHelp\ 2020/Adobe\ RoboHelp\ 2020.app/Contents/MacOS/Adobe\ RoboHelp\ 2020 ; exit;(node:919) UnhandledPromiseRejectionWarning: TypeError: Cannot read property 'length' of undefined    at /Applications/Adobe RoboHelp 2020/Adobe RoboHelp 2020.app/Contents/Resources/app.asar/staging/offline_app/index.js:2:1141820    at /Applications/Adobe RoboHelp 2020/Adobe RoboHelp 2020.app/Contents/Resources/app.asar/node_modules/find-jav

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I'm using RH 2020.7.46 on a Win10 machine. Is it possible to change the formatting of snippets? I reuse a lot of content and snippets could be VERY helpful if I could change their format. For example, it'd be great to use a snippet in regular body text: A standard scenario is a collection of questions, message templates, and sites/site roles tied to a customizable button that, when selected, initiates a series of simultaneous notifications to separate audiences. But then also use it in a bulleted list:A panic button scenario is a ...A standard scenario is a collection of questions, message templates, and sites/site roles tied to a customizable button that, when selected, initiates a series of simultaneous notifications to separate audiences.A Zoom integration scenario is a ... Or even just an indented paragraph vs. a standard paragraph. Is that possible? 

I am unable to Import a word document consisting of 290 pages into Robohelp 2020 version to generate a .chm file? I am getting the below error. Awaiting for your response. 

I have to uninstall, delete everything fom %appdata% then reinstall....and usually it takes 2 or 3 different cycles of this to get it working again.  I'm not sure if it's releated to the profile issue, but it started right after Adobe sent out a profile update prompt last week that made everyone with Adobe poducts in our company update their profile with a birth date.   In my case, it actually saw I had a personal profile and then did something in the background to that.   What happens is that Robohelp starts...but then you can't open a project, update, view settings, etc..  You can close it, but that's about it.    Very frustrating and I'm seriously thinking of finding an alternative as I seem to ALWAYS have issues with Adobe products across the board.  I don't know why they can't create stable software.

I understand that RoboHelp stores custom dictionary terms in the added.txt file in this folder: C:\Users\{username}\AppData\LocalLow\Adobe\Linguistics\UserDictionaries\RoboHelp Personal Dictionary\en_US But what is the purpose of the sibling file, exceptions.txt, in the same folder?

Hi all,Is there an option to change the tooltip for the button "Favorites" in the frameless output? I could not find this term under "Labels" in the Output tab in RH. It says "Favorites", even though my project language is German and the same button below says "Als Favorit festlegen".I am talking about this button:The wording for all other buttons could be found in Labels.Best regardsKarin

Hi there, We have not been able to publish to SharePOint Online from RH 2020.  We have been working with Adobe technical and they are stumped.  I was wondering if anyone else has had these issues and can shed some light on how you solved the issue. When we try to publish, we get a 'can't find the site, make sure you have permission.  We have all of the permissions required.  The log shows the follwoing error: okenRequest Error: FetchError: request to https://login.microsoftonline.com/common/oauth2/v2.0/token failed, reason: self signed certificate in certificate chainpopulateDrive: Failed to get drive for site = undefined Has anyone come across this error when publishing? If so, how did you resolve? Thanks,Carmela

Hi team,  I need your help please, it's about the default webapage that is loaded when i contact my robohelp server.  I mean on our RH9 version when i browse that URL, it's loading the default projet published on the General area on robohelp server.    Url : OLD-SERVER-NAME/robohelp/server     But when i do the same thing on the RH11 it's not displaying anything, apart a blank webpage like bellow :  My question is , is there any way to configure RH11 server to automatically display a default webpage when the user browse or mention the url like that :   http://server_hostname/robohelp/server or eventually through an alias :  http://rxhelp.mydomain.com/robohelp/server   Thank you.

Hi,Hope someone can help me with this problem before I open a ticket.I have 36 different Captivate Demo Videos already imported and placed into topics in RoboHelp2020 latest version. (2020.7.46), and all the output works great but when I generate any Frameless output each folder containing the files that make up the Captivate Demo files get replicated. Every time I generate a frameless output the folders get replicated over and over with every generation. To graphically show this I include 2 images, one shows the contents of each folder (the contents are all named the same in each different folder) and the other image shows 2 folders (one named Demo and the other DemoIG) being replicated (Demo1 and DemoIG1) and so on, I had up to Demo26 when I noticed this as being the problem when generation was taking days to complete, imagine that 36x26=936 folders replicated making the generation very very slow). Is there a way to control this?  Thanks in advance in any help provided! 

It looks like this is no longer an option in RoboHelp 2020, but I would like to verify before I talk to our engineers about it.

Hi,  I am using RH11 Server, it's working fine, we are able to publish project through html5 format.  We are using SQL express local database,  When i access the  Robohelp web administrator webpage, go-to  Report, select my area, and report-name, i have an error message :  "Contacting Robohelp server" then "Fetch failed, unable to get valid data from server"  Anyone has experienced such issue ? How i can diagnose and troubleshoot it please ?  Are there some logs somewhere or some other configuration to do to be able to run this reports ?  I reviewed the install doc but nothing interesting regarding my issue.      Thanks you.

Hello friendly neighborhood RHelpers! In my current project, I have thousands of help topics to review (spell check) and am trying to understand in detail what happens if I click Skip Topic. The RH 2017 Help file is a bit on the anemic side IMO, and there's not a lot of detail about what happens to a skipped file. My questions that I couldn't find after searching the help and this site:Are skipped topics skipped for good or will it cycle through skipped topics again once its done with all the others?Say I want to skip files temporarily but review them later, how would I do that? Is the list of topics files stored somewhere? Thank you in advance. 

Hi all,Does anyone know if the search option "Include all words in search" that exists in HTML5 output can be implemented for the frameless output? I cannot find any setting that does that. Apparently, the search in Frameless always is an "OR" search.  Version: RH2020.7.46, Orange skinBest regardsKarin

When I create an index with a key containing accented characters, they disappear in the index for Microsoft HTML Help output (e.g. "First" => "First").To reproduce :Create a new project with 1 topicCreate a key containing an accented character (e.g. First) in the index pointing to the topicChoose the Microsoft HTML Help outputGenerate outputBrowse the help index and see that "First" becomes "First".I have also set the output language and the topic language to French but it doesn't change anything.RoboHelp 2020.7.46

Been trying to build index by adding keyword and then selecting topic but in most cases, just deletes. I have a few topics that save but trying to add over 400 and just doesn't save. The topics are based off template so the html behind them are basically the same. So can't figure out why a few will take but not the majority. I've also tried going into contents, selecting properties on topic and adding Keywords, enter and Apply but won't show up in Index and deletes when going back into topic properties. What am I doing wrong? Can I build this in a file instead?using Version 2020.7.46.

(I'm using the latest version of RH2020, frameless skin.)I have my TOC separated into product sections. Some of my topics for each product are almost identical, but with a few minor differences (particularly cross references to other topics that are vastly different between the two products). What I want to do is condition the product-specific content within one topic so that I can just reuse the topic within each product section. But I don't want Product A content to appear in the output of the topic when it's in the Product B section, and vice versa. That is, I don't want the reader to have to use a dynamic filter to hide the content (because I'm not confident they'll figure that out and will just be confused). I want it hidden within the output. Is there a way to accomplish this with conditional tags? That likely didn't make sense, so to elaborate: I want to be able to say, on output, any topic within the Product A section in my TOC should only output with Product A content, an

Hi all,I am using RH 2020.6.76 with a frameless output (skin: customized Orange). When I try to print a topic from my output using the "Print" icon on the topic page, the following happens:- local machine, browser Google Chrome: Print dialog opens, almost all images disappear, css is not considered, after that, also the html view of the topic no longer shows the images (only after page reload)- server, browser Google Chrome: no Print dialog, ALL images disappear in the topic html- server, browser Mozilla Firefox: seems to work correctly except that the css is not considered here as well. But Print dialog opens, images are all there ... Has anyone else seen this behaviour? Is there some setting I need to make in my output configuration or in the Chrome browser settings? Chrome is the browser that is recommended by my company, so I have to get it to work there.  Side-note: I currently cannot update to the most current version due to a bug with merged output and German lang

Hi,For my project, I need to position the Dynamic Content Filtes (DCF) first on the left.At the moment the default setting is that the TOC is taking the first position to the left, but I wish my project to have DCF on the left followed by TOC next to it (to the right of DCF).Thanks in advance for your feedabck.Luke

Is there a "Start new chapters on odd pages" option for Word output in RoboHelp 2020? I would like to turn this off like I could in RoboHelp 2019 Classic to get rid of extra blank pages in my Word docs and the resulting PDFs.

I'm currently using RH version 2020.7.46. I generated an Output today and received the below code when selecting the output link. Would anyone have any guidance towards this? vti_encoding:SR|utf8-nl vti_timelastmodified:TR|18 Jan 2022 03:08:10 -0000 vti_extenderversion:SR|12.0.0.0 vti_cacheddtm:TX|18 Jan 2022 03:08:10 -0000 vti_filesize:IR|32356 vti_backlinkinfo:VX I can provide more information as needed but I'm unsure what would be needed at this point.  Thank you,