RoboHelp

I am using RoboHelp 2017 with an established project and .css file. I know this isn't the most up-to-date version of RoboHelp but it is rarely used any longer and it still works for our purposes. Mainly I make changes to existing topics as needed (very infrequently) and update the Copyright year in the footer each year. This year when I made the Copyright change (simply opened the file, changed the year from 2021 to 2022), recompiled and published to the server, issues appeared with things like parens, copyright symbols, dashes, apostrophies, etc.  When I view the project locally, I don't see these characters. Any ideas?  

Hello Community,I just finished off the Test-Version of Adobe RoboHelp and there are 2 things I couldnt solve which are essential for the desicion of purchasing it.1. What we need in our technical documentation is a numbered TOC, which also shows up the Numbers on the TOC Page. For exmple something like this:Im not looking for the explanation now how I can do it, I just need to know is it possible, and if yes, how easy its done? As for me it seemed very complicated to set such "essential" things for a documentation. 2. How are you guys working with pictures? As we used Microsoft Word, we often worked with numbered symbols on pictures to lead the reader to the right section of a picture. The only thing I saw in RoboHelp was the Imagemaps.. but therefore I couldn't make, for example the circle, which links to the topic, to appear on the picture itself, which isnt actually useful as a reader - especially when its a printed document. The Picture below is an example how we used to

We have a frameless project and output. The source files are imported from word document. Does importing word files add anything to the topics that slows down the output?

Hello all, Is it possible to create automatic index in robohelp 2020?In earlier version (robohelp 8), Smart Index Wizard tool is used which helps to create automatic index.Thanks in Advance.

I am [finally] going to start upgrading my RH 2019 Classic projects to RH 2020. I want to make sure I understand how context-sensitive help with the URL method will work in both Responsive HTML5 and Frameless layouts generated with RH 2020. For our current Responsive HTLM5, the context-sensitive topics are linked in this format:  /path/topic.htm#t=topicfile.htm (where topicfile.htm is a level or two deep in subfolders) As I understand it, if I want to produce Responsive HTML5 output using RH 2020, all those URLs will have to be edited to use this format: /path/index.htm#t=topicfile.htm (where index.htm replaces topic.htm). And if in the future I want to go with a frameless layout, all those URLs will have to be edited again to use this format: /path/topicfile.htm (where the path includes all of the subfolders necessary to get to topicfile.htm)As I understand it, no intervening reference like "index.htm#t=" is necessary with this la

Hi All , I buy a Adobe RoboHelp (2019 Edition) , one user, can switch two computers to use? 

I am using FM 2019 (Version 15.0.8.979) and RH 2019 (2019.0.14). I want to link the FM book in an RH project and have it auto-create the TOC when I tell it to Create/Update Topics. When I do this, the TOC it creates only has Title 1s in it.  Previously, I was able to get it to bring in the TOC and include everything down to Titles 3 & 4.  The problem is I can't remember how I did it. Does anyone know which settings I need to change so it includes Titles 2, 3, and 4 in the TOC? (It's a 600+ page document with 50+ Title 1s, all having multiple Titles 2/3/4.  Creating each entry in the TOC manually would take hours each and every time we update the original FM book so that's not a good option.)

For the integration of a context-sensitive help into an ERP software, the first file <erp>.hs is required. Before I buy Robohelp, I would like to know about the experience with this type of help file. In particular: Is it a current format or is it rather outdated?

I am using RH2020.7.46 to generate CHM.My project includes context-sensitive Help topics that are accessed only from the software UI.I understand that I must now include these files in the TOC for them to be included in the CHM and that I must hide them so they aren't visible in the TOC.My questions:Selecting the Hide in output check box in the Section properties does not hide the section. Is this intended operation?Selecting the Hide in output check box in the Topic properties hides the topics but a section icon is left in the TOC. Is this intended operation?

Using a Mac on Monteray and had the Robohelp trial working fine.  I deleted some test projects and it stopped working. I have tried to reinstall Robohelp but the install screen is a simple white rectangle with a never ending blue ring going round and round. It wont re-install. I have deinstalled the previous trial (29 days left) and shutdown, re-started, re-downloaded etc and the same result. Im assuming there is file somewhere stopping me from re-installing - any ideas about how I can get back on my trial? 

 hi I have missing photos and these aren't present at DELETED FOLDER. Please help in getting this back. These photos are extremely important to me.  

Whenever I am trying to create an image map on an image in a topic, the image is not displayed in the image map popup. Since the image is not visible I'm unable to create an image map.I want to create image maps so that various parts of the image can be linked to relevant topics. Please Help: Attached an image for reference:

Hi Team, I have subscribed to Robohelp trial version and started creating a simple help manual for one of my application. I have  successfully completed it within 7 days well before the trial ends. Can use the webhelp output in my web app without purchasing or subscribing to any license ? Please suggest.

Another issue I noticed we have steps/procedures as part of content imported from Word. In the source it shows correctly. When I generate a frameless output, it does not show up in the output. Any pointers?

I have RoboHelp Version 2020.7.46. When I try to upgrade using the Help menu, I get the following message: "Adobe UpdaterUpdates have been disabled for this machine. Please contact your administrator." I am the Administrator of my computer. (Checked with IT, just to make sure.) How do I upgrade?  

We have a scenario in one of the product where their legacy documentation is hundreds of documents 900+ I would say. These are documents ranging from 10 to 50 pages - assorted.The customer is asking if they want to move all of these documents into RH source for single sourcing is it possible?More than single sourcing the challenge is importing 900+ documents individually in RH. Any script based solution here?

I'm re-evaluating RH 2020 with Update 7 to see if it's viable for us to upgrade from RH 2017. Sometimes my generation just hangs or seems to hang, especially for a large Word or PDF generations. I'd like to determine why. Answers to the following questions might help me:Where in my file sytem does RoboHelp 2020 store its temporary files when generating an output? For example for Word or PDF generated output?Where in my file system does RH store it's log files that shows the generation status?Is there a way to clear the log file before each generation?Thank you!

Hello, I'm facing an issue in generating Responsive HTML5 output. I can only see topic links and no content for the topics.I've tried opening the output file in multiple browsers. Still, nothing has worked.I'm facing an issue only with one project, and other projects are working fine. Please help me solve this problem.

Working in RoboHelp 2019. I need to make sure that the "saved articles"/"favorites" function in my frameless output automatically alphabetizes the pages within it. Currently, pages stay in the order they are added, and this just doesn't work for my needs.  Assuming this is possible, how could I go about doing this? What file should I be looking in to make this change? I'm assuming it will probably be in one of the .js files, such as the ones present under program files, in resources > data > frameless > js, but I'm not very experienced with scripting so it's hard for me to even understand what I'm looking for. Can anyone help, or at least point me in the right direction? Thanks in advance!

Trying to find answers. I am having problems publishing using the Responsive HTML5 output in Robohelp 2017. I publish using Robosource to Robohelp server 10. It was working fine then starting Friday, when I try and publish is just freezes after like 30 seconds of publishing and eventually give me this error: Publishing has been cancelled. Connection Failed. Please check the connection and post again. Native error: the request can be continued. I checked with our IT department and they tell me over and over that the server is online and they see no issues in the logs. So I am at a loss. Any ideas as to why I am getting this error and how to fix it? Thanks All! Robert Reed

Background: I'm re-trialing RH 2020, Update 7 to see if upgrading from RH 2017 is viable for us at this point. I'm testing printable outputs as part of that.I have generated a .docx file from my converted project in RH 2020. However I'm unable to see the styles applied from my .dotm template. I'm using Microsoft 365 MSO (16.0.14326.20782) 64-bit. From Word's ribbon, On the Developer tab, in Templates and Add-ins dialog box, Templates tab, I have the Automatically update document styles check box marked, but when I click OK, the styles from the template still never get applied. I just tested this same template on a non-RH .docx file, and I can apply and see the styles changing just fine Does anyone else see this? Why does it not work in a RH-generated .docx file? And is there a workaround or a fix?

I have a project that I upgraded from Classic Robohelp a while back, and now we're having problems with links that point to bookmarks on the same page. Could it have anything to do with source controlling the project files? We recently started using the Robohelp command line as described on this page: https://helpx.adobe.com/robohelp/using/generate-output.html  Or could it be because we have many pages with bookmarks that use the same hashtag? For example, "Site" is a common field on many of our screens. Each screen has its own help topic with a definition for "Site". We list the fields at the top of each help topic page, and users can click on them to jump to the definition further down the page. The bookmark on each help topic would be "#Site". Do we need unique bookmarks for each instant of Site? Thanks! The link shown at the bottom of this window is NOT correct. It's trying to use the path on my hard drive. The link shown at the bottom here is cor

1. We have a RoboHelp 2019 (New) project which is accessed from a WebLogic application - whilst many users are able to access the help, some cannot (simply getting the four rotating squares) - any troubeleshooting advice would be appreciated. 2. It takes a lot longer to generate the HTML5 Responsive project files (c.20-25 mins) than it did using our previous RoboHelp HTML 11 software (c.2-3 mins) - any ideas why it would take so long and what is it doing when it states 'patching' every single topic?Thanks in advanceSimon

Hi There, I recently updated a large Help file from 2019 Classic to 2020. The html outputs work great. But I'm having issues with the chm output. I don't actually see Microsoft HTML as expected. It is still displaying chm.  After generating the output though, there are some layout issues. Many of the images are much smaller than in the help file and a few sentences start out with regular font and the rest is tiny font. Also, some of my tables are scrunched up vertically. Any ideas about what might be causing this? Thanks, Julianna

Hello all,Product and Project details:RH 2017 (13.0.2.334)Merged help system of about 20 help projects (~467 MB total when generated)HTML5 outputWe are experiencing some slow speeds when loading in the merged help site from our online webserver. One user who has 20 Mbps download speeds, it took him about 11-12 seconds to load the site, and about 19 seconds before they get search results. (I'm sending out a survey in our company to get broader results, but I've seen slow loading and search speeds results from my computer as well and I have about 80 Mbps download speeds.)For example, when I run the site through google's Page Insights (Desktop not Mobile-- Mobile is even slower), I get this:Look at that "Time to Interactive" stat. Yikes! Anyone else see something similar on your large merged HTML5 sites?I personally don't know what I can do on my end to optimize to increase speeds. This all seems to stem from how RH merges everything together with this particular layout.Thoughts?