RoboHelp

Good afternoon! I'm a new old user of RoboHelp and to refresh myself on how to work it using RoboHelp 2020, I copied the sample About_RoboHelp.rhpj. I renamed it after opening the copied project and added a few of my own topics. Now, when I generate CHM and Responsive output, the new topics I added are showing correctly after some tweaking. But I can't get the output "Title" to display with the new project name -- instead it still appears as "About RoboHelp."  I've changed the Project Setting name to the new name as well but the old project name still appears as the output title. Can anyone tell me why this is happening and how to correct it? Thank you!Elizabeth

I'm an experienced technical writer and RoboHelp 2019 Classic user. Our group has been using RH for the past 20 years from the time it was Blue Sky. Because of the number of help files we maintain, a RoboHelp project template defining our master pages, styles, and output format and parameters is in use to ensure consistency in authoring and output look and feel. Our template folder containing all relevant template files is installed on each of our laptops at C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHTML\Template\en_US. Having it at that location makes it an option to select when starting a new RoboHelp 2019 Classic project. Our output is a slightly customized HTML5 output. For our purposes, RoboHelp 2019 Classic has been a solid tool. Much to our dismay, Adobe has chosen to continue with their so-called minimalist version of the application phasing out RoboHelp 2019 Classic.  I've sold our dept. on staying with Adobe and upgrading our project files to RoboHelp 2020, but

I have a topic that I've inserted an iframe.  On the insert I selected a spreadsheet in my project.  I want the spreadsheet to display in the iframe.  Instead when I open that topic it just automatically downloads the spreadsheet.  What am I doing wrong?

This is a weird problem that happens inconsistently.Here is a screen shot: Notice that, in both the data tree on the left and the TOC on the right, there are topics whose file name is displayed, rather than the topic Title. This seems to happen without any action on my part, although I can't promise I didn't unintentionally do it. Has anyone seen this problem? What causes it? How can I fix it? Thanks!Cindy 

System InformationMACOS BigSur Version 11.5.2. RoboHelp 2020 (Latest install) My colleague has just had a licensing issue where the renewed license subscription was not working on her computer. Therefore, after trying all of the normal things (such as logging into her Adobe account again), she tried uninstalling and reinstalling RoboHelp. However, when she did this, it is just hanging on the initial loading screen that displays when you launch RoboHelp. Therefore, I think she is now having a install issue as opposed to a licensing issue.Any ideas on what she can do to fix this?

Good morning all, I am reaching out because I have researched and tried to figure out how to fix this issue for days now and cannot find any solutions. We are still using Adobe Robohelp 2017 and when we set up the version control for sharepoint , all works but when closing the project and re-opening it , it reverts to the previous sharepoint connection url?!?!?!? Thank you in advance for any help you can provide before I go crazy. Christele

I've been banging my head against a wall for days. Either I TOTALLY misunderstand how they work, or RH is buggy as heck (I can already say it is buggy in the application of tags ... drag and drop onto text is useless, and I end up doing half the work in the source view). RoboHelp 2020 - Latest build (2020.7.46)Given the following diagram, I have:Two "Program Name" tagsProgram 1Program 2Five internal "Audience" tagsBSSCarrier ServicesContact Center OpsCustomer Service (CS)IT Sys AdminsOne external "Audience" tag.Contact Center VendorGiven that:At the topic level, all necessary tags are applied (all audience tags and one program tag).At the content level, given all tagged groups have access to the topic, I would expect all non-tagged text to be available to all "Audience" tags.At the content level, I would expect all specific "Audience" tags to be applied appropriately - so red tag "BSS_Admins" for example would see all un-tagged text PLUS the red-tagged text only. Needless to

When I open some topics in the WebHelp I created using RH 2020, they are formatted correctly when opened from the Contents or Index tab, but are formatted incorrectly in places when opened from the Search tab. For example, text that should not be bolded is bolded when I open the topic from the Search tab. In the below screenshot of a topic opened from the Index, the circled equations are formatted correctly.Here's the same topic opened using Search. It's a little hard to see in this image, but the parentheses and plus signs are missing:Any ideas on what's going on and what, if anything, I can do to fix it?

Hi I want to create topics and instead folders are being created. Has anyone had a similar issue?

Hello everyone! I've recently started using Robohelp and came across a little problem. I need to make a FAQ that's already written and has a general structure to the questions. When I make a new topic in Robohelp it arranges the topic in alphabetical order, but I need it to be chronological. Is there a way I can do this? Do I need to make a folder in a folder?

Hi, i attempted to generate a PDF output, but the process went on for hours. In the end i decided to cancel as it obviously wasnt working. Any ideas ? TIA

Hi Team,I'm working RH 2020 and using frameless output for all my contents. I use glossary term feature for definitions and I have a query on the output of glossary.For ex: I have a glossary Batches and I have given the definition and added the glossary term into my content. But in my content I have a keyword as Batch. So when I merge the glossary term with the content, the keyword Batch changes to Batches. So is there any way to make the remain the same even after merging the glossary term to the particular keyword. Apologize for this huge para. Could someone please help me with this?I have attached a screenshot for reference purposes.Thanks in advance,Avinash S 

I've created many snippets in my Master Snippets File. I did not place them in topic pages yet. Is there a way to print my snippets in the snippets pod? 

The image below has been assigned the NPX LR conditional tag. But there is no color indication. Where can I go to get that to show up?    

Several issues in the attached...1.  Make a two-digit number line up with one-digit number in a list (yellow)2. Make a multiple-line indented paragraph line up at the left edge (light blue)3. Make list items that spill over onto multiple lines line up on the left edge (green, may be the same answer as 2.)Thanks.  

Hi, we've been having some trouble trying to move the search box to the blue "toolbar" below its default position (see picture below). Is there a way to do this in RoboHelp (possibly by modifying some source files)? Moving what seemed to be the search box element in HTML did not work for us (the search icon was not visible). We're using RH 2020 with the Oceanic skin, using HTML5 output. Thank you.

Frame 2020 uses RH2019 components, but I need its output to blend into a Robohelp 2020 output using responsive help. When I import the Frame book into Robohelp, I cannot get Robohelp to honor the filename markers so that Robohelp uses the specific filenames I need.  Does anyone know how to get Robohelp to honor the filename markers (I've used a custom marker and PageBreak markers, neither seem to work)? Or, does anyone know how to use scripting to get RH to rename files? If I can get that to work, I can write a script to get the new filename from within the html files. Robohelp 2020.7, FrameMaker 16.0.4 Thanks!

Curious whether Adobe plans to have any sort of presence at next month's Society for Technical Communication Summit conference (Chicago/Rosemont). I've attended this conference multiple times in the past - including Adobe's Tech Comm Tools Workshop - and while making arrangements to attend next month, noticed that Adobe doesn't appear to have ANY presence there - sponsorship, workshop, or booth. I realize it's not directly a RoboHelp post, but I thought it was at least somewhat related and that some others might appreciate any insight as well. Thank you!

Hi all, I was generating PDF documents prior to updating to version 2020.7.46. I was running whatever version was previous to that. Before updating, documents included a table of contents - and worked perfectly. Now, all documents are showing blank contents pages, as shown below. This is a showstopper, as it's preventing us from being to generate any PDF guides from the system. Is there a workaround for this?   

In nearly,I buy the robohelp 2019,and I test software on the 2020, there are setting different.I would like to upgrade to robohelp 2020,where can buy it?

I am a new RoboHelp user und I want to import content written with Word 2013 into RoboHelp. I'm using RH HTML 9.0.2 and MS Word 2013 (Office 2013) on a Windows 7 professional computer.When I try to import a Word-Document (I downloaded and used the example document from Peter Grainge and also tried other Word-documents) I get the following message:"A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."What can I do?

Hi,We have two projects with their respective frameless outputs. In the header of project 1 we see this entry:<meta name="template" content="../assets/masterpages/DV_Template.htt" /><meta http-equiv="Content-Type" content="text/html; charset=utf-8" />in the <head> tag. Project 2 does not show this for some reason in the <head> tag.Would that be a problem in anyway? Anything related to caching etc.?

I've been using the Preview mode successfully but today it displays a Filters pane with Expand All Text and Collapse All Text buttons. I can't close or hide it--I can't get the Preview mode back.

Hi,I need to create a table where the first row is the table header and it has a different style; for example, it has a background color, and the text is bold and centralized.Also, in the PDF output, I want the table header to repeat if the table breaks between pages.  I define a style for the <th> tag and then applied the Convert to Header option on the first row. The style of the <th> tag got applied to the selected row but the table header did not repeat when the table overflowed to the next page.  Can anybody please help with this issue?  

This is a very frustrating problem that I just can't seem to pin down. Sometimes, while performing a search, the web page will just freeze showing the following error after about 30 seconds: This seems to happen on all browsers (reported on Edge, Chrome and Firefox), and is completly random. For example, if I can for "Runway Objects" on chrome and it will freeze the first two times, but then work suddenly, while it won't freeze on any of the other browsers (and it'll never freeze on Chrome for that search term again!). This makes it impossible to reproduce consistently, as you never know when a search term will cause this freezing. It's also impossible to debug, as the browser dev tools seem to be useless in this situation. If you try to open them after it happens then they either can't be opened or show nothing, and if they happen to be open when it does happen, they still show nothing!  Has anyone else experienced this happening to them? Can anyone think of a way I can