RoboHelp

Output generation failed to produce this file even though I had it noted in the start file space in properties. When I tried to deploy the full output to an Azure static site it failed to deploy (404 error) even though all of the individual page htm files looked good. I just revved up to this version and this is the first time I have generated an output. I usually look at the index.htm file to verify all of the pages are working correctly in the output. Any ideas or known issues? I didn't see this issue posted at all. Thanks!

I just broke the bullets as I was defining their font styles and sizes to match the new branding requirements. When I highlight text to be bulleted and select the style from the author toolbar, nothing happens.  Any idea what I did?

Hello community, at the moment we are strugglinh with our reviews.Till last week there was only one user which was creating reviews.Since this week i have to employees who are working on the same project.The CloudID is mentioned in the project file as Peter Grainge was explaining in this topic:https://community.adobe.com/t5/robohelp-discussions/activate-reviews-are-gone-after-sharing/m-p/11921849#M136942My second employee started to create a review, but was not able to receive my comments for his review. He always received a error message: "{"statusCode":404,"message":"{\"reason\":\"not_found\",\"message\":\"The requested resource could not be found\"}"}"I`ve then deleted the CloudID of the project and he deleted the reviews in the CreativeCloud.After that it worked.Later on my "first" employee didn`t see his reviews anymore in RH. They were only be seen in the CreativeCloud. I was then very confused about that.We use a version control via AzureDevOps so that each user is able to

Hello Friendly RoboHelpers, In RH 2017 (13.0.2.334) with a HTML5 Responsive layout, if you decrease the width of the tri-pane border by dragging it to the left (not collapsing it, but dragging it), it drags smoothly and quickly without any issue. But if you try to drag it to the right (to increase the size), you can only drag it a few pixels before the mouse stops dragging. This means to increase the width it requires, multiple minute painful drags (unless you very carefully and slowly drag the mouse to the right). Here's a brief video that shows what I mean:https://hexmet-my.sharepoint.om/:v:/g/personal/jared_hess_hexagon_com/EbSuVOFjtdpIjubfAbcQLD0B6qnDALd5LvOegAsb6p9HrA?e=pagbEi How can I fix this issue so that it's just as "snappy" dragging to the right as it is to the left? If you have RH 2020, do you see this same thing?  Thanks in advance!

Hi, I have an odd problem.After I click on Help, I click Search, and I choose one of the results, and go there.Then, if I click the Home button to return to the documentation's home page, I go there, although the home page will be empty except for the navigation pane. Is this the standard functionality or a bug?Thanks to anyone who can help with this.

Good morning all - I have been having an issue with getting an image to show up in generated content.The image is in the first column of a table, so I have been experimenting with column width options mostly. Using Inspect, I think I have narrowed the issue down to a table{max-width:100% string in the template/styles/topic.min.css file of the project. Manually editing the .CSS file so "100%" is now "auto" allowed the image to appear. My question now is how do I use RoboHelp 2020 to make this change a permanent one? (otherwise my change will be overwritten with a new output generation). My experience with RoboHelp has been mainly in content editing rather than style editing. Let me know if I am not providing all the needed details. And thank you!

The program is not opening. It appears to start to open but after 15 minutes it still won't open.

hi sir i want to move this to this place, how can I do it please  

Inherited a large project generated in an older version of RoboHelp, which doesn't seem to want to successfully generate the Responsive HTML5 now that is has been migrated to RoboHelp 2020. The generation process appears to be caught in a loop, as it will remain patching the topics for days (doesn't appear stuck, as the name of the topic being patched still changes). Attempted shortening the length of the output path and creating a new Responsive HTML5 output preset without success. Also confirmed that the project did not contain any broken links. In terms of the generated output, a review of one of the generated htm files shows gRootRelPath and gCommonRootRelPath with a value of "../../" defined. However, checking the same htm file later in the generation shows the gRootRelPath and gCommonRootRelPath has been updated and now has a value of "../../../../../../.." defined. The longer the generation is left running, the longer this value gets.

Hi, Everyone. When importing a MS Word file, is there a setting in the Word Import Settings dialog that will prevent the Word CSS from also importing? Thank you!

I found something strange with Robohelp and I am wondering if anyone else sees the same thing. Whenever I try to change the Map ID, Robohelp does not save my changes. Here are some detailed steps you can use to show the problem (but you may find you don't need them):If you don't already have a map file:1) In Output tab, click Map Files.2) Click the "+" , select "New Map File", and type in a name.3) Insert a topic by either drag-n-dropping it or clicking the "+" on the right.4) Save the map file.Once you have a map file:5) In the MAP ID column, edit the Map ID of a topic following these steps:a) Position curser at the end of the present map ID.b) Type 5-6 characters to the end if the Map ID.  Note: type the characters rather quickly. Don't pause between typing each chararacter.c) Save the map file, close it, then reopen it.When I follow these steps, my changes made are not saved.However, I found that if I wait about 1 second between typing each character, robohelp saves what I type

Hello, My dev team is trying to work with WebHelp output from the new 2019 RoboHelp.They tell me there are 2 missing js files. whtagdata.jsglo.new.jsI can confirm that these files do not exist anywhere in the project folders or output folders.  Are these files necessary? If yes, they're auto generated so what have I done wrong in the Output settings?Can anyone here help with this disconnect?Thank you

Hi, Everyone. When I import a MS Word doc, in the Word Import Settings dialog, there's no list style to map to, even though my CSS contains a half-dozen list styles. So I'm forced to choose "Use RoboHelp Default." And that gets imported as "p" style. Similarly, there's also no hyperlink style to map to.  The other major problem is inline margin styling from the MS Word file is getting imported (see screenshot), even though I leave un-selected "Import inline styles."  I've worked with Adobe TCS Support on these issues. But they recommend importing styles, which I don't want to do b/c I'm trying to keep the HTML clean. Thank you! 

Hi, I'm looking to change the name of the pane that shows up in the left pane. It currently says Contents, my boss would like it to say Guides instead. I can't find anything in Skins settings that will let me adjust the text that shows up there. 

I can't get this version to install.I've tried installing on top of RH 2020.6.I've uninstalled 2020.6, then installing 2020.7.I've tried using the setup.exe and the RoboHelp_2020.7_Off.msi.I've tried running the setup.exe with admin rights.I rebooted, and tried again, all of the above.I have admin rights. The installer is not archived/zipped. No other applications are running (other than Windows Explorer).Not sure what I'm doing wrong, but here's the log. Any help getting this settled would be greatly appreciated.--Rich

We are updating from RN 2019 Classic to 2020. When we convert an existing project most everything is converted without issue. However, the master pages do not retain the background images we assigned to them.I have attempted to add a background image to the converted master pages, and to add one to a new master page. I'm cerrtain I'm not doing it correctly because all I ever see is a sliver of the image. The image is a banner that is 4800x300 px. It is inteded to be at top, with no repeat.I am trying to place the cursor at the top of the page, at or above the breadcrumbs and header. Although I've specified that it's 300px you only see as much as the breadcrumb part will show. I don't want it "in" the breadcrumbs, but how do I get it to apply to the entire page? Would appreciate any and all help!Rich

In previous versions (classic) of RoboHelp, I've added a background image to my master pages, with no repeat. In the current version, although I can specify a background image in the master page (and sometimes see it, although it repeats when I have none selected), I cannot get the image to output and be displayed in the webhelp.I've looked all over the place using typical keywords and everything I've found tends to gloss over the process or just mentions what to do. I can't find a solution for when it doesn't work as advertised. Any ideas on what I'm doing wrong?

All, attempting to summarize the background image issue I've been having. I am following up with some different posts to try and respond to those who've attempted to help.Our team has been using RoboHelp Classic, 2019. We're adopting the new user interface 2020 version.When we have used the Upgrade RoboHelp Classic Project command to convert our existing templates and projects, everything converts pretty well, except the background images we have on the two master pages used in each project are "lost". The background images don't show up in the master page. Thus, they don't display in the html output.I am unable to figure out how to place a background image in this version.It was suggested that I upgrade to rh2020.7. This has not worked; I cannot get that version to install, despite having no issues getting the rh2020.6 version to install.I have been able to see the master page when attaching it to the CSS body style. However, it displays in the topic while authoring; makes the text di

I upgraded from RH2019 (Re-imagined) to RH 2020.0.156 and I can no longer generate my HTML5 output. Selecting Generate in any of my output presets causes the RH screen to go completely white and hang. From that state, while I can still see the menus, selecting Help | Restart RoboHelp does nothing. Ditto for clicking the X icon. I have to close it through the Taskbar or Task Manager.

Can RoboHelp 2020 translate the content from English to Spanish language? What should be the better approach and how Adobe can support me on this?

RH2020.7.46 Is there anyway to create a conditional expression to use Include expression instead of Exclude such that I can generate output to include on files with a particular condition tag? We have many pages/files that do not have any associated condition tags - I would like to have output generated that Only includes pages with condtion tag of X.

I want to add a background image to my front cover. I try specifying an image path in background for my topic but it does not display the image. When I went to the source I saw that it added the background-image to a pargraph. So I moved it to the body and now the image displays in the topic in RH but when I preview it or generate the PDF, the image is not there. I can add the image to the topic but then I cant get the size right because it just sits in the corner of the topic underneath the title, which is not want I want. 

Hello, just wondering if compilation will be possibily faster under certain circumstances.what happens when RH is 'patching' during compilation?I suspect removing not existing links or something like that. Which is possible in my case, as they have to be corrected.I'm just wondering if compilation will be skipping that patching once links are in order.best regardsOlivier

Warning: Error occurred while parsing inline style :1:7: Missed semicolon: "width:99.9% margin-left: 0.15pt;"I received this error in the output log after successfully generating Responsive HTML. There are similar error listed for one other topic in the output log. I've tried searching for the string but there are 0 results. What should I do?  

Hello, I'm trying to evaluate the amount of work to migrate from RH2019classic to RH2020 and unmerge a project with 30-ish subprojects to one. One of the hurdles is the mapfiles. I followed the sequence (which doesn't talk about the mapfiles but that's ok) Peter posted here all looking good. per subproject I had a mapfile. In RH2019 classic this looks like thisbut when importing the same file in RH2020, i get thisSo somewhere deep in the filestructure of RH2019 there must be a second file containing the relations.Do I really need to fill up these topics again manually? Or is there some tric?Why did I loose the topicnames? I checked, they are present in author/content/assets, for each ex-subproject in its own subfolder.Do I have to merge those mapfiles to one, or can import them separately (but what about naming conventions in that case).Can i change the order of the mappings? this will be cumbersome as they seem to be ordered in different way's from RH2019 classic  to RH2020.