Stock

I have an InDesign account. I am participating in this discussion forum becuase I have an account. The license is held through the Toronto Public Library. I have been 3 HOURS and 15 minutes on their Virtual Assistant Chat. I have been transferred between multiple people. The first individual Bhoopendra was able to identifty that I had access to a license but it was a team or enterprise account. He forwarded me to Jaskaram who said that it wasn't his department and he forwarded me to Shrirang. He said that it was impossible for me to be using InDesign as there was no license associated with me or with Toronto Library. I sent him a screen shot of the InDesign document I was working on and SUDDENLY he found Toronto Public Library's VIP # (They can't have a VIP account because no company I have ever worked with has treated VIPs with such incompetence and contempt.) He forwarded me to Roopa who than forwarded me to Ajeet in Adobe Enterprise who tried, but said he had to have access to

i want a refund adobe charged my card for something i dont use or need. 

Hello. While browsing on my phone, I accidently licensed 2 photos#58301142#93001471I don't want or need them. I was just trying to view them and it automatically licensed when I touched one of the photos. The other just licensed when I was scrolling through and I guess hit the wrong spot on the picture?? Can I please return this. I don't need them.  Thank you for your help!

Hi - I run a youth centre. We are a charity. We have a multimedia suite and have Adobe on two of the computers. I have discovered that on 19 October, one of our young people purchased an image (#371511647) which cost us over £200 without permission. I have only now discovered this via our credit card. As far as I can tell the image has not been downloaded and it was purchased without consent. Could I please urgently request a refund?

Ich hab die Lizenz für Datei Nr. 306525809 erworben, in der Bibliothek wird mir die richtige Datei angezeigt, sobald ich die Datei jedoch öffne oder herunterlade bekomm ich eine komplett andere.

Hi  I have shared a library with an external designer. He can incorporate the images into his design. Everything is in the preview version with the watermark. But when I purchase the license, it doesn't automatically update in his design. How do we do that?I really hope there is a clever solution so he doesn't have to manually change all the images from previews to licensed. THanksAnne Sofie  

Can I use images that I bought (standard license) if I cancel the subscription ?Thanks

We have a business account with Adobestock. I am trying to source images for our site but every time I try to select an image, I get a "buy" message, not a "download" message. Help, we are on a tight deadline and need access to images.  In addition, I am not on the seventh attempt to get an answer and continue to be redirected from one automated response bot to another  

a year ago I signed up for trial not realising I was binding a yearly contract. Since I assumed it was my own fault I wanted to wait it out and make use of it. Now that I try to cancel it I'm bound to yet another year. Is there any way to resolve this?Iv'e tried to get in contact with costumer service several times but i keep getting left ond read, and then for the agent to close the chat without notice

I've been trying to contact adobe for the past two hours but cannot find any mobile number or links to live chat or emails!! Please help. 

I licensed a song from Adobe Stock to use as a lead in for a podcast.  Using 30 seconds of the song, I created a voice over / intro to a podcast.  On trying to upload it to SoundCloud for some feedback from people, I received a copyright strike from SoundCloud and they removed it.  I provided SoundCloud with the licensing code that Adobe Stock gives out, but SoundCloud says that is insufficient and that  "We would require confirmation from [publisher name] as they are the original rightsholders."  How am I suppose to deal with this?  

Hi I new to Stock. I was told that I could download an image as a "comp license" for 90 days" so I could preview my layout without watermarks and in a good resolution. But how do I choose this option? I can only get a preview version with watermark or buy the license.  

I am trying to enter Adobe Stock with my corporate account and it does not work. Can you help? 

Unlike most people here, I have absolutely no idea why I'm receiving this unauthorized charge from adobe stock each month for $32.46.  I need a canceled subscription and refund ASAP.  Please assist.W. FreemanMessage was edited by: Wille Freeman

Hi all, I have got my self confused looking through all the licence conditions for stock images and was hoping someone more informed could provide guidance. I fully understand that you cannot use stock images for a company logo. I am looking to create a game logo for a title we are looking to release digitally on Meta.I originally thought, its a logo so I cant. I moved onto the Adobe Game Logo creater and found it allows you to use Stock Images for backgrounds (basically what I wanted to do for our game logo)??  Just hoping someone can provide some opinions / guidance please. The stock image we are looking to use would just be used as a background to our game logo. Thanks in advance

hi!! please help. this is the image i needed to download, a watercolour blue background  what i got was some gibberish written in B/W ai file. please help

Hello there. I'd like to ask if there's a chance or a way of not receiveing invoices for each subsequent image/download. Maybe ther's a way to get one invoice for all images that has been downloaded during a day, week or month? A lot of printing and paper usage is required for those invoices and it is getting troublesome. Thank you in advance for the response.

I've been an Adobe Stock subscriber for a while now and have acquired quite a large available quota of assets. Recently, I decided to cut back on my freelance work, so I contacted the help centre for advice. I discovered that any assets that aren't downloaded before the end of the billing cycle would become inactive. They cannot be transferred to another account, refunded or even reactivated in the future. So basically, assets that are paid for through a subscription but not licenced disappear once the subscription is cancelled - it just doesn't seem fair. My advice is to buy as you go if you don't want to be stuck downloading images you don't need.

In our account we have credits for certain amount of free images per month, but when I was looking for an image, it automatically downloaded one and I got charged a significant amount.How can I cancel this unwanted purchase and get a refund? Order number: AE01303300005CCAOrdered: November 10, 2022 Thanks for the support.

Hello, I selected Buy Now for annual commitment instead of month-to-month. I only need a few stock photos, and have tried to cancel my plan and its stating I now be charged an early cancellation fee? This was completely in error, and I cannot afforf to pay a cancellation fee for a product I have no continued use for. How do I get assistance with this? Thank you!

Hello, I'm a yearly subscriber and didn't had money in my card when the day came to pay. When that happened I filled my card up, I got the green confirmation that the payment is processed, I checked my digital wallet and the money went through but still I cannot download new images. I still get the : Your Stock subscription has been suspended due to a problem with billing your account. I'm retrying over and over again, first it says that the payment is done and shows my credits but I can't download any images

I downloaded a number of .png images of pine tree/holiday greenery and ornaments and the masking was poorly done.  531111567, 532282361, 537863780This vector art was so poorly built that it was impossible to get rid of the "fake transparency grid" to make it usable: 463136072Please credit my account for 4 images and do a better job of doing quality control on the images you offer.Thank you,Lisa

I don't have Illustrator - just wanted images that have transparent backgrounds ... purchased license for two images that both show grey/black checkerboard that is actually part of the image in Photoshop. I have deleted them, but would like request a credit back for the following assets:FILE #:  237338107FILE #:  234937983 Thanks,-Ben.

I hope I'm in the right forum; I started out at stock.adobe.com and got here by clicking a couple links ... Anyway, I downloaded a picture of a Chinese dragon with the ID 515910371 from StockAdobe some time ago. I decided to purchase an extended license, so that I can incorporate the picture into some designs I want to sell on clothing and accessories. However, I can no longer find the image on StockAdobe's website. I uploaded the image to Google Images and did a visual search. It displayed just one result, to a different website - https://www.wiore.com/?category_id=2034837 However, when I clicked on the link, I didn't see the image. Can anyone help me figure out what this image's status is? I've already placed the image in a book I'm going to publish soon. As long as I have an Adobe ID, then it should be legal, right?[attachment removed by moderator] Thank you.

Hello, we are an educative institution with a Mass Communications academy for the purposes of educating students on various subject; Filmography, image editing, etc. We would like to know the following: What is the possiblity of including the Adobe Stock license in the "Default All Apps for K-12" license? If you would be able to help us, it would benefit not only us, but also all schools utilizing the same package.