Stock

I don't know why I suddenly have two Adobe subscriptions. I deliberately subscribed only for 10 stock photos per month. I don't remember taking out a second subscription for 25 images per month. I don't want the 25 images per month subscription! If I now want to cancel the subscription, I will have to pay Adobe the full amount for one year, will no longer receive anything in return and will lose all the images already paid for from both subscriptions! I can only say to this: I feel cheated by Adobe.  

Hi,First I have to say that the way to get actual support is a huge mess. I've been searching for a way to talk (or chat) with a human staff member for about 30mins now. "Real help from real people" is a joke. Now to my problem: I purchased a credit pack last week, credits appeard in my account & the billing amount was deducted via paypal. In my account it says there is a problem with my payment so I took a look at the invoice today and saw the date is september 2021?I need a correct invoice for my taxes. What I do not understand is why there is a problem in the first place, when the amount was transferred from my paypal account and the credits were credited to my account... So I'd really prefer if a human being can look into my account and tell me what's going on. And please give your paying customers with specific requests access to support.

I need to download detailed umage download history record. it must have Image download date, Image ID, license ID and my name. currently the report shows just image ID and preview. is there any way to download the record with all such details?

Hi, I pay every month but when I want to download I get error message do update my card which is up to date and I want to use my 31 credits now. I have already paid for them and if after I want to close my account I should be able to do that so please solve this at once Thanks,Annika

Hi all, ive purchased this image for a client (standard licence in Jpeg) so they can print it in A3. shes told me the resoution is too low. do i need to do something to improve the resolution? dimensions are: 6720 × 4480 thanks

Hi. I cancelled my subscription after a year and now all my credits have disappeared. I had I believe over 40 credits left from my year subscription and now they are gone. Why is that? I paid for them.

adobe stock è attivo senza mai averlo attivato, e sto pagando da tre mesi. Come posso disattivare senza pagare adobe stock che non ho mai richiesto?

Good Morning:I write because my photos and credits have disappeared. Now I can read "0 photos". I have been reading the FAQs and it says that the duration of the credits is valid for one year. However, my last purchase was made in July 2017 and the photos that I still have left have disappeared.I would like to know why and if there is a way to recover them?Thanks in advance.

Hello. I buy from time to time images on adobe stock and a recurring problem occurs, namely that on many images, the focus is very bad and the subject is blurred, except this problem is only noticed when the photo was purchased in HD and not necessarily on the previews.It would be decent of adobe to sort it out (but I doubt that's doable, adobe doesn't seem to care) but at a minimum offer immediate credit refund for this kind of problem. Do you have any solutions to offer?   Nicolas.

Hi, I would like to know, images that are named as Free and Licensed (in blue) can I use them in advertising materials, for church publication? I have read the terms and conditions in Adobe however, I still don't quite get it. Can someone kindly explain to me in layman terms. Tks 🙂

Hi, I've just joined a creative team and have accidently clicked the blue license button expecting to see some kind of popup/confirmation with detail of license terms etc, but nothing. just straight through and now I have licenesed something not needed at all! I haven't even bothered to download it. Is there a way it can be unlicensed/recredited???? Thanks in advance. Asset ID: #310258395I had read this was possible when others have made a similar mistake, but this thread is now closed... https://community.adobe.com/t5/stock-discussions/how-to-unlicense-adobe-stock-image/td-p/10369681

I have a few questions. I see that you can license photos for book covers and eBook covers. But what about inside the book? For example, if you are writing a travel book, can you licence a photo of a spot you are discussing in your book, and include that photo in the chapter?  If so, is this considered "editorial use"? Do I need to add the line for credit under it? Or can I put it in the book footnotes at the end? 

I accidently licensed an image. How do I unlicense? 

I have a standard license for an adobe stock image that I use for my business. The only place we've used it is on the cover of a baby book (our product) but then we've been using images of that baby book for marketing. Since my business is growing I am wondering if I need to upgrade the license. But I wasn't sure if all the terms still apply if I'm only using the image in a photo? Thanks for your help. 

Dear all, I purchased https://stock.adobe.com/de/images/translucent-fire-flames-and-sparks-with-horizontal-repetition-on-transparent-background-for-used-on-dark-illustrations-transparency-only-in-vector-format/306790071?asset_id=306790071and want to download it as a transparent .svg-fileHow can I do this? Thank you in advance, Best Regards,Karl

Wenn man ein AdobeAbo hat, so wie wir, dann liegt ein „Standardbild“ mit erweiterter Lizenz bei 32 Credits.das sind (gerechnet auf die 40er Packages für Teams die wir kaufen) dann je Bild ca. 230,- Euro. Das ist der 4 fache Preis gegenüber einem Einzelkauf mit Kreditkarte 63,- Euro - WARUM ????? Das verstehen wir einfach nicht. Sollen wir alle Bilder einfach mit einer Alias-Email-Adresse über die Kreditkarte kaufen ???

Good Morning, I have a big problem. I bought lots of images on fotolia.com website. I received an E-mail asking me the proof of my purchase. Unfortunately, I went on fotolia.com and it redirect me on this link where I cannot find the images I bought:https://stock.adobe.com/it/?as_campaign=ftmigration2&as_channel=dpcft&as_campclass=brand&as_source=ft_web&as_camptype=acquisition&as_audience=users&as_content=closure_home-page As they ask me lots of money, can you help me to solve this problem? Thanks

I have downloaded a vector image that is different than the preview thumb nail image. The image is basically the same however one of the main components is missing. I have checked all the layers however a layer does not exist for the missing component. Short of physically redrawing the image is there any way of getting the image I purchased?

Ich habe mir die Adobe creative cloud gekauft und benutze diese auch. Allerdings wurde mir im Zuge dieser Registrierung wohl auch das Adobe Stock Abo dazu gebucht. Welches ich nie benutze und auch nicht gekauft habe. Jetzt kann ich es aber nicht mehr kündigen ohne eine Gebühr zu zahlen. Was soll ich tun? Ich finde dafür keine Verwendung und es ist viel Geld welches ich dafür dann verschwende. Oder kann ich die creative cloud mir Photoshop und co nicht ohne ein Adobe Stock Abo nutzen? Danke schon mal für die Hilfe 🙂

Good Morning, How can I obtain my old fotolia invoices since 2009. I received an email for infrangement office about an image I bought on fotolia website. thanks

I would like to cancel my adobe stock. I tried the trial but wasn't given a prompt that the trial is ending and rolling over to an annual plan...and also not clear on early cancellation cost....it an exhorbitian price. could anyone help and how would I be able to cancel because I dont' use it at all and it isn't clear when getting the trial. 

How long does it take to be granted access to Adobe Stock with a Creative Cloud subscription?

I don't know what to do, I really want this specific picture to work. Can someone help me fix the picture or make it work? I'm not in need of this specific ai format, in the end, all I need is this picture in any editable format as I intend to have it in different colors and transparent background.Adobe stock file number FILE #:  175799535.

Hello, I'm currently slightly uncertain in regards to when which license has to be used for products. For instance within board games on the public market, where pictures from the stock library could be used as playing cards, thereby being an essential aspect of the product yet not representing its main monetary value. Would this sample case mean a standard license serves the purpose or would it require advanced licenses to be sold as a product? Thanks, Tim

Why I keep getting copyright Claim on my Youtube Channel? If I can able to connect my adobe stock with my Youtube Channel, it couldn't be a problem on copyright issue. I had to keep dispute on every copyright issue, it's so frustrating.