Stock

Bonjour,Je me permets de solliciter votre aide suite à un achat effectué par erreur sur Adobe Stock.Il s’agit de la licence de l’image suivante :https://stock.adobe.com/fr/images/potted-plants-in-row-on-fireplace/132882090Cette image a été achetée accidentellement et n’a pas été utilisée, ni téléchargée à des fins de diffusion. Je souhaite donc savoir s’il est possible d’obtenir un remboursement ou un recrédit des crédits correspondants.J’ai tenté de contacter le service client par les canaux habituels (chat et téléphone), mais sans succès, ce qui m’amène à vous contacter par ce biais.Je vous remercie par avance pour votre aide et pour les indications que vous pourrez me fournir concernant la démarche à suivre.Cordialement,Vincent

Hello,I am a teacher and I have an Adobe Education subscription. Unfortunately, I forgot to verify my teacher status in time, and as a result I was charged the regular (higher) price for the past two months.I was eligible for the education discount during this entire period, and I have now successfully verified my status as a teacher. I would like to ask if it is possible to request a refund or account credit for the overcharged months. Has anyone experienced a similar situation, or can an Adobe representative please advise on how to proceed? Any help or guidance would be greatly appreciated.Thank you in advance.

downloaded a PNG file from Adobe Stock. File consists of multiple vector icon images. When opened in Adobe Illustrator I couldn't select the icon image to use in a project. Layers panel shows no grouping or clipping mask withih the panel. How can I select the icon within?

Bonjour, Je me permets de vous contacter car j’ai un doute concernant un cas précis d’utilisation dans le cadre de la licence Étendue Adobe Stock.Un de mes clients souhaite commercialiser du papier peint. L’idée serait d’acheter un motif vectoriel sur Adobe Stock, de le retravailler légèrement (par exemple : modification des couleurs, ajustement de certains détails ou éléments), puis de l’imprimer en grande quantité afin de le vendre sous forme de papier peint. À titre d’exemple, voici le type de visuels envisagés : https://stock.adobe.com/images/larkspur-by-william-morris-1834-1896-original-from-the-met-museum-digitally-enhanced-by-rawpixel/243429597https://stock.adobe.com/fr/images/larkspur-by-william-morris-1834-1896-original-from-the-met-museum-digitally-enhanced-by-rawpixel/243399883https://stock.adobe.com/fr/images/modern-fabric-design-pattern-desktop-wallpaper-background-floral-pattern-for-your-design-illustration-modern-seamless-pattern-for-interior-decoration-wr

I create videos for submission to stock photo/video marketplaces. Maintaining video quality and avoiding unnecessarily large file sizes are both important in this case.Please advise, what bitrate range does Adobe recommend as the most suitable for exporting 4K (2160p), 30fps stock video in H.264 format?

Hello to everyone, seeking expert feedback on my Adobe Stock portfolio to improve my sales and commercial quality. Any tips? Thanks!My Adobe Stock Portfolio:    https://stock.adobe.com/contributor/212444588/Muftadil%20Islam

Please!  where do I find the Tax centre?

Hello,Whe I try to connect to Adobe stock with the URL https://stock.adobe.com/ It retuns a error :L’accès à stock.adobe.com a été refuséWhy and which URL could I use to go on it ? 

Greetings! I have a confusion. I am concerned about it. I found that the RGB value of my deisgn's background in EPS file mismatch with the adobe dashboard preview image's RGB value. as for exampe, one of my design's background's RGB - 156, 226, 177; where adobe dashboard preview images' RGB - 161, 211, 174. (this same design's dahboard preview in another marketpalce shoes similar RGB value like adobe stock). On contrary, i crosschek two diffrent designs (diffrent background) but found only +1 variantion in RGB vales. So, shall i be releivd that my software seetings is OK, likewise, my process of EPS handling/uploading EPS is OK? and I don't need to be worry??  Thanks

Bonjour,En août 2025, j'ai commencé un essai gratuit avec Photoshop, que j'ai résilié le soir mêm ! Or, ce matin, je viens de me rendre compte que je suis débitée 35,99 euros depuis août 2025 ! alors que j'ai les preuves de ma résiliation. Et si je veux résilier maintenant, je dois payer 107,96 € De plus, impossible de contacter le SAV ! J'aimerai une solution.Merci.  

Is it okay to upload AI-generated images from DALL·E, Dreamina AI, or Bing to Adobe Stock?

I only need a handful of music assets for my you tube channel so why do I keep paying $30 a month for more music?

ich habe ein Fotolia Konto gehabt und kann dies jetzt nicht mehr migrieren. Der in anderen Beiträge bestehende Link existiert nicht mehr.Gibt es eine Möglichkeit dies nachträglich jetzt noch zu machen ?Hab hier aktuell Probleme mit Copytrack, die Lizenzdaten wollen. Der virtuelle Assistent hat keine Ahnung was ich von ihm will. Vielen Dank euch schon mal

Bonjour, C'est la 1ère fois que j'achète une vidéo "à la demande" et je n'ai pas la résolution indiquée.La vidéo fait 1274x720px au lieu de 1912x1080px. Je l'ai réencodée mais est-ce normal ou pas ?Merci de vos réponses.Dan

i'm trying to change my subscription from paying monthly to paying annually. i have the 10 assests a month plan. for the life of me i can't figure out how to simply change that in the account manager. the closest i've been able to get to doing this is going to "change your plan" under "manage plan" & attempt to change from adobe stock – 10 assets a month to adobe stock – 10 assets a month but with the "annual, prepaid" commitment selected. i keep getting this error message: Sorry, we could not change your plan. Please retry. i assume it's b/c i'm trying to change to the same plan i currently have (except the payment sub is different), but cannot say for sure since the error message is so vague. any help is greatly appreciated.

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How can I make a library with videos in it accessible to someone without an account to just view video options. I've tried creating a public link, but that still makes them sign-in or create an account

Which of the many Adobe quality standards does the attached image fail to meet?

Hi,I’m uploading a series of AI‑generated illustrations (created in Adobe Firefly, then manually edited and cleaned in Photoshop).I check every file at 100–200% zoom, fix artifacts, adjust colors/contrast and make sure there are no glitches, noise, or composition errors.Despite this, many of these images are rejected for “quality issues”.From my point of view they look technically excellent and consistent with a stylized sci‑fi illustration look.Question:What exactly could trigger “quality” rejections for this type of AI illustration, and what should I change to reduce these rejections?I’m attaching a screenshot / preview of one rejected image for reference.Thanks.

An offer for an Adobe Stock extension to the Creative Cloud Pro package appeared on my Adobe Stock account at a promotional price. I accepted the offer and paid for the upgraded package. Immediately afterward, without any prior notice or explanation, my Adobe Stock account was closed, along with 114 credits that I had previously purchased.I contacted Adobe via chat support to ask how it was possible that my Adobe Stock account had been closed and what had happened to the credits I had already paid for. The consultant responded by saying:“The upgrade process is essentially a plan change process. As mentioned earlier, I can help you purchase a new Adobe Stock plan.”No explanation was provided as to why my Adobe Stock account was closed or why my paid credits were removed. My account was closed without any warning, and I effectively lost access to credits I had already paid for.The consultant also stated that they could arrange a callback from their manager. However, to this day, no one f