Stock

Hello! Is there a way to double-check that the "local Artists" filter selection shows photos submitted by local only (from my country) photographers? Our company has to use local photographers (only) for some publications so we need to make sure. Thank you for your help!

Nachdem der Support mir anscheinend nicht weiterhelfen kann. Ich habe ein Stock-Abo mit 80 aktiven Credits. Wenn ich mich derzeit einlogge – nachdem ich im Team zwei Seats entfernt habe – wird mein Abo als «nicht aktiv» angezeigt und ich habe 0 Credits.  Der reine Wahnsinn. Laut Support muss ich mich im Team anmelden, was ich tue. Das Konto wird dann aber als «persönlich» angezeigt. Der Support-Mitarbeiter wollte es behoben haben & ich solle etwas warten, das ist jetzt vier Tage her, da gehe ich davon aus, dass der Fix für mein Ticket nicht funktioniert hat. Weiß jemand, was ich tun kann?

A copyright holder of one of the images I licensed is reaching out for confirmation of license or they're going to charge us a fee for use. I can't see a record of it in license history, because the asset has been removed, and it was downloaded before my current earliest record listed. How do I go about obtaining proof?

Christopher, hello. I have a copyright company requesting proof of a license for an image I downloaded in 2019. I sent them a screenshot bigger than this, but they are being unreasonable. How can I get this info?

Getting error: "We're sorry, but a system error occurreed. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."I have not received any emails, I have tried again, can cannot find a customer service contact anywhere.Anyone have this issue?

Bonjour,Qui peut maider car le support Adobe a clôturé mon problème sans le résoudre et l'IA n'est d'aucune utilité... 😞J'ai changé de compte (adresse email) paypal. Je ne trouve pas sur Adobe l'option pour modifier l'adresse email paypal pour les paiments d'Adobe Stock.Merci. 

I dont like the pop up when you go to download an image. I wish it came up as a serepate pop up because then i have to x out and try to find where i left off on the page. Christina 🙂 adobe max

У меня возникла ситуация, которую я хотел бы прояснить. Некоторое время назад я создал тестовый аккаунт Adobe Stock, чтобы понять, как всё работает. Тогда мне было меньше 18 лет. Похоже, теперь этот старый аккаунт мешает мне использовать мой основной — новый аккаунт, который я создал, чтобы начать монетизировать свою работу. Я хотел бы использовать только одну основную учётную запись. Однако, насколько я понимаю, Adobe Stock не позволяет создавать несколько учётных записей. Подскажите, пожалуйста, что мне делать в этом случае? Можно ли удалить или деактивировать мои старые тестовые учётные записи, если я не могу войти в них, потому что система считает, что мне меньше 18 лет?

Hi there, I purchased a license for a Premium Photo by accident which was more than 1 plan credit. I was just in automatic mode for licensing an image, and just clicked through the purchasing without realising it was a significant amount more credits. I noticed right when I clicked "purchase"  but before i could even cancel, it completed the purchase. Can I get the credits refunded to me at all? I have not used the image.  

Hi!Long time adobe user. Today I downloaded about 12 images to create some email assets. After downloading I zoomed in on one of the photos that was created by AI and realized how terrible it was. It's unusable for me, but that's not the problem as I have unlimited downloads plan. I wanted to bring it to Adobe's attention since someone else may purchase it. The problem is with the person's face in the image..the eyes look demonic and the chin looks like it was cut and pasted from a magazine. It's truly horrible:https://stock.adobe.com/images/multiethnic-startup-business-team-on-meeting-in-a-modern-bright-open-space-coworking-office-brainstorming-working-on-laptop-group-of-coworkers-walking-around-in-motion-blur-generative-ai/952237309but not something you can see with a quick glance while doing a search. It's a quality control issue and people spend a lot of money on stock imagery, so I hope the Adobe folks can monitor this sort of thing much better..attached is a screen grab of what I

Hi, I am a new contributor, I contribute "vector semaless pattern" - manual. I work fulltime, close to 100 approved files now. Just want to know what is the  earning and growth poential in this category, let's say with 120-150 files??? Didn't see any download so far. Being a fulltimer at stock, I am still hopeful but not seeing any result to far. Any suggestions/experience is much appreciated. Thank you. [N.B. I will delete the post in future]

Buenas tardes, Veo que en algunas fotos que miro en adobe stock hay elementos que me parecen hechos con 3D. No sé si hay programas o complementos 3D en photoshop pero lo miraré, porque me interesa.De todas formas, en los últimos años he aprendido y trabajado con algunos programas 3D y realiades virtuales, etc. del tipo Blender, Reality Capture, etc.Después de hacer una imagen o escena  terminada en ellos consigo hacer una foto convencional (jpg, png...) que se hace totalmente en el ordenador y desde el ordenador con mis indicaciones pero dentro de estos programas.¿puedo subir estas fotos resultantes para la venta en la plataforma adobe stock?Gracias y un saludo

Beste Adobe,Ik heb het abonnement vandaag opgezegd, maar er is wel voor de komende maand €29,99 van mijn rekening afgeschreven. Krijg ik deze nog terug?Anders wil ik wel nog voor de komende maand de licenties krijgen waarvoor ik betaald heb.Vriendelijke groet,Kenneth van den Hoven

I would love there to be a way to formally flag an image for Adobe to review for AI misslabeling. I came across this image (linked below), which is clearly AI when you zoom in. Not only does it clame to be not AI, but it is slated for editorial use. Adobe needs to keep its standards as high as the professional expectations that are put on its users. https://stock.adobe.com/ca/search?k=dodgers+stadium&search_type=recentsearch&filters%5Bgentech%5D=exclude&asset_id=525585328   [Moderator detached and moved the thread to the correct sub-forum]

I was Billed on September 13 for my plan (3 assets per month). As of October 7. I have zero credits. I am curious how do I get an anwer and what am I paying for?

Hello Adobe Support,I would like to request a refund of US$7.87 (tax charge).I had already cancelled my Adobe Stock monthly plan earlier this month, but my Visa card was still charged twice this month.Could you please help review and refund the charge?Thank you for your assistance!

I have approximately 1000 images in my profile. I recently suffered a catastrophic episode and lost all my Lightroom catalogs, which identified all the previously submitted images.  I have all the images on storage media and want to rebuild the catalog.  My question is, how do I identify which of my images have already been submitted, so I don't get massive rejections for the ones already in my profile.  Is there a way to determine the filename that each image had when it was submitted.  I'm hoping not to have to visually compare each one with the thousands of images on my local drive.

I was looking through my licensed stock assets and this month there was a download for a template. I have no recollection getting asset ID #423238174. Can this be removed from my library?

Please help. 502 Bad Gateway nginx error when trying to buy images or search for photos on Adobe Stock

Hello I am unable to access or download the image with the following product code from my account: Product Code 1276440376 However, the same image can be opened from another account. I would like to purchase and download this image using my own account. Could you please help me understand why this issue is occurring and how I can resolve it? Thank you, Batuhan Bartu Bebek 

I need to have a download credit refunded. AdobeStock_1450895442 is a just a 72 dpi raster image embedded in an Ai file. Thank you.

I was told to post here about getting a refund on a stock asset that was not as advertised. I purchased an image that was advertised as an editable vector image, but after I clicked Download, it was only offered as a jpg and does not have editable text. I need to be refunded or send the proper vector file. The file was 1665353019

I have an account with Adobe.  I'm trying to download some assests and it's trying to charge me even though my monlthy membership has went through on Oct 7th and not due again until Nov. 7th