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Hello, I started my free month trial with adobe stock. I wanted to learn adobe acrobat but it was dificult to lean. I wanted to cancel subscription but I forgot. I was sure that I have cancel it. I didn't have enough money for the payment, and now I'm being charged more. I got e-mail today that the payment faild. Is there any posibble way to avoid payment and cancel my subscription? I didn't use adobe stock after one free month. I am ready to close my account, because I don't want to pay for something that I don't use. Can anyone could tell my If I can do something, and what happen when I don't pay for it. Regards
Hello. I have some problems with my account Adobe photostock.Problem one: 20 photos are stuck in verification, some of them have been there for more than 8 months.Problem two: I haven't been able to submit photos for review for over a week; it says the limit has been exceeded.How to fix this?
This contributor: bambang-firdaus is uploading content that is very clearly AI generated, but nothing is tagged as such. Some of the most egregious examples: 1612942232 1712752541 1639448834 There should be an easier process for reporting this. @Contributor1
Hi there, When I started using Adobe Stock about five years ago, I was able to purchase extended licenses separately, without these affecting my monthly asset allowance. Lately, I’ve been running into an issue where I run out of assets halfway through the month due to a few extended license purchases.Would it be possible to separate these again, so that I can continue to use my full 750 monthly assets regardless of any extended licenses I buy? Thanks in advance for your help! Best regards,Jobert
Hi guys, I recently licensed a capabilities statement (https://stock.adobe.com/images/capability-statement-template-design/653590121) , but I am unsure how I can access the editable version of it so I can begin using the template. Neither downloadable options produce an editable template - just a single, standalone image. Anyone have an issue with this as well? Can you provide any guidance on how I can actually access the template? Attaching an image of what the download produces.
Today, I continue to encounter the error "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support." This is the third consecutive day I have faced this issue when trying to download any image from Adobe Stock. On the two previous occasions, I contacted support about this problem, and they promised to reply via email with the reason why I keep experiencing this. However, to date, I have not received any explanatory email. I need to know what is going on???
I am not able to access my libraries in Adobe Stock..... Anyone elese having this issue?
Using Stock from some months, i have 120 credits, but in this period i do not use them. How to unsubscribe, witount losing the credit? i continue to pay for nothing.Thanks
i have updated billing information for the Adobe Stock subscription but it still shows that i need to update my billing information to continue using Adobe stock, why it happens? do i need to wait 24-48 hours for the website to update my billing info?
Hello,I had a Fotolia account registered with the email address *******.I purchased several image licenses between 2015–2018, but I can no longer access my Fotolia account or the invoice links.I would like to recover or transfer my previous licenses to Adobe Stock.Could you please help or direct me to the right support channel? Thank you very much.Can Alper Çağıcı *The moderator has removed the personal information.
Unable to access my contributor account for Adobe Stock & can't find any problem specific support from Adobe. Thanks in advance for any recommendations you can provide.
Why haven't I received any payment notification from Adobe after I withdrew my earnings? I've been waiting for 9 days but there's been no news yet.
I have just licensed 3 images that are meant to be editable and usable vectors, but they are flat vector, and uneditable and unuseable due to the background being there. This is really frustrating as my wi=ork is now on hold as I cannot source usable images Images62625534613974676571546289240
Hallo,genau wie andere Vorredner brauche auch ich die komplette Adresse der Firma in der Rechnung. Es scheint keine Funktion dafür zu geben - hier auf der Website. Ich verstehe nicht wie das sein kann. Das ist steuerlich betrachtet einer der wichtigsten Sachen. Das muss Adobe schnell ändern. So kann man keine Rechnungen an Firmen stellen!Also wie im Beitrag: https://community.adobe.com/... bereits besprochen, muss auch bei mir die Rechnung angepasst werden. Ja es scheint keinen Ort zu geben wo man diese Daten hinterlegen kann. Auch das muss Adobe verbessern. AdobeTeam - bitte kontakttiert mich um die entsprechenden Daten für eine steuerlich korrekte Rechnung zu erhalten.Danke
I created a library from adobe stock for inspiration and so my team could license the ones they needed. The link I share opens in the firefly files tab and when they try to use the "Buy License" button it takes them to a 404 error page in Adobe Stock. This is so for every single photo un the library. Has anyone have this same issue and is there a solution so they don't have to manually search for each image again?
Even though I started my Adobe Stock 750 credit membership, when I search for images related to certain names, only 3 images appear. I was previously a member with a corporate account, but now I am an individual member and have encountered this issue. How can this problem be resolved?
I have used a number of Adobe Stock video clips (purchased under Enhanced License) in my music video (featuring my own original audio), which I now want to upload to YouTube, Instagram and TikTok. Do I have to include a written credit for each of the creators of these clips? If so, are there rules about font size or length of time the credit appears in my video? If not, do I still need to include a general credit such as 'Videos used under license from stock.adobe.com' ? And again, if so, are there rules about font size or length of time the credit appears in the video? Most grateful for any help provided.
There are a lot of cosplay images posted that violate IP addresses, but is this okay?@Contributor1 Leia Organa(Star Wars) Lucasfilmhttps://stock.adobe.com/jp/contributor/205309321/newphotolab?load_type=author&prev_url=detail&asset_id=123004160https://www.cinemacafe.net/article/2015/10/06/34609.html Hatsune MikuVocaloid characterhttps://stock.adobe.com/jp/images/miku-hatsune-cosplay/108527161?prev_url=detailhttps://ec.crypton.co.jp/pages/prod/virtualsinger/cv01 Aska (EVANGELION)https://stock.adobe.com/jp/images/young-attractive-girl-dressed-up-at-night/236376844?prev_url=detailhttps://www.evastore.jp/shop/g/gA6017903/
My clients are getting hit with complaints regarding usage of photographs more frequently now. So far, so good. I take a screenshot showing I purchased the image, but I'd like a way to categorize all the images I purchased by client so I can take a picture of the whole bunch together or, better yet, be able to download proof of purchase issued by Adobe. I now have about 50 pages I have to scroll through to find one image and it's pretty annoying. If there's a simpler way, someone please tell me!
The adobe stock account "adobe1 stock" is posting very clearly undisclosed generative ai content. The titles of every image are a prompt for an ai image generator. "Generate a detailed image of a traditional Asian cloud border design in rich red and gold hues, showcasing intricate detailing and flowing lines."The entire account is like this.
Hi there. I'm experiencing an issue with the "Price" filter on the Adobe Stock website. When I do a photo search and select "Standard Content", I assume the results will exclude Premium assets (which show the "Buy" button instead of "Download"). However, most of my photo search results are always Premium content. I searched the web and saw a similar Adobe community post reply that suggested adding a manual hard-coded parameter to my search results URL (price[$]=1). However that didn't work. This makes it difficult to efficiently find Standard assets included in my "Unlimited images" company subscription. It seems like the "Price" filter is either broken or intentionally designed to always produce Premium content results. Is anyone else experiencing this? Is there a reliable way to filter out Premium assets? Any help or clarification would be greatly appreciated!Thank you.
Hello,I accidentally licensed the wrong video (Stock ID: 591989246).I contacted support via chat, but there was a misunderstanding: I only received a refund of 1 credit, although licensing a video costs more than that. In addition, the video still shows up in my license history even though I do not want to use it. My questions:- How can I completely remove the wrong video license from my account?- Should I contact support again to correct the refund amount for the video, since it cost more than 1 credit? Thank you for your help!
Buongiorno,ho attualmente attivo sul mio account il piano "Adobe Stock 10 risorse al mese" (vincolo annuale), vorrei passare al piano con 3 risorse al mese (vincolo mensile) senza perdere i crediti maturati (105) ma non riesco a fare il passaggio.Nella pagina "Cambia piano" posso selezionare solamente il piano da 350 risorse al mese oppure il piano da 750 risorse al mese.Come faccio a passare al piano da 3 risorse al mese con vincolo mensile?Il piano è riportato alla fine di questa pagina Foto stock, immagini, grafica, vettoriali e video esenti da royalty | Adobe Stock quindi dovrebbe essere possibile selezionarlo nella pagina "Cambio piano" giusto?Grazie
Hello, I'm new to adobe stock and I've mistakenly downloaded an image #65290083 , can I get the credit refunded? Thank you and sorry for the inconvenience.
Hi,I'd like to report a bug, that in the plans page, I can't change from 40 credit packs to any other numbered credit packs in my browser. I've tried two different browsers, but still, the problem occurs. I still use Windows 10. I'm unable to buy 5 credit packs.Just about a week or two ago, the plans page worked fine, and I could change the credit packs and buy the credit packs normally. But now I can't change them.Please, fix this bug. Thank you very much!
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