Stock

File #204271214 I was shopping for a mock-up template for a business card I designed, but when I downloaded the design, it was only the business card itself. 

1765569479Hopw do I get an asset refund?

As a paying customer, I expect high-quality images from stock platforms like Adobe Stock. Unfortunately, I recently downloaded an image that turned out to be unusable—it looks like a poorly executed image trace rather than a professional asset. What’s more disappointing is that there seems to be no way to report low-quality images within Adobe Stock. Quality control should be a priority, and the absence of a reporting mechanism makes it difficult for users to help maintain standards. I hope Adobe considers implementing a feature to flag subpar content and improves its quality review process. This would ensure that customers receive the value they expect when purchasing stock assets. Thank you for your attention to this matter.Image reference:https://stock.adobe.com/images/collection-of-abstract-circular-and-directional-arrow-graphic-elements-silhouette/1731672301

How can you get a hold of a customer representative. I made an accidental purchase for a stock image that I thought it was 5.00USD it was a 200.00USD. I did not want a premium subscription. I only use this for a school project. I was trying to complete.

He usado la prueba del plan estándar y he descargado 2 imágenes que ahora uso en la web corporativa de la empresa en la que trabajo, pero necesito justificar la autorización para usar tales imágenes

I'm being hit by a copyright strike by a company called COPYTRACK, asking for proof of license on a photo for a website I own. This photo DOES HAVE a license I contracted with Adobe Stock.   Unfortunately on the LICENSE HISTORY table the platform doesn't show me any option to download the license. All it says is "STANDARD" and not even an actual license ref. number. Google AI says there's supposed to be an "eye" icon next to the license type (Standard/Extended) on that License History table listing your assets, but there's no "eye" to click on.'' What am I missing?? Also on this table they display a CART for already licensed assets. Why would they offer to purchase the license again if it never expires? This is so messed up. Here's a screenshot below showing my license history, does yours look the same? (no "eye" / carts)     

Bonjour, j'ai adobe stock , un abonnement pour 10 fichiers par mois. depuis 10 ans je suis cliente adobe et adobe stock. du jour au lendemain j'ai perdu ma bibliotheque avec mes centaines de recherches que j'avais liker pour usage au moment venu. j'en ai urgemment besoin. comment la retrouver ?  merci pour votre aide

Hi. Ich habe für die Homepage eines Kunden Videos auf meinen Account izensiert und diese in die Homepage eingebaut. Muss der Kunde diese jetz nocheinmal lizensieren oder kann ich die Rechte an ihn übergeben?

Hi all!I've noticed a few AI images and videos still showing up even with the exclusion AI filter. Most recent one I remebered to get the URL of:https://stock.adobe.com/au/video/polaris-rzr-and-dirt-bike-lined-up-in-a-rugged-off-road-environment/1579660931?prev_url=detail

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

I saw this image come up in a search and used it in a design comp — now the client wants this image, but I'm unable to now locate it for high resolution download. The image ID is also not availalble. Yes, I did a reverse image lookup and it yields only similar images, not this one. Shouldn't it locate this exact image? What gives? Same goes for reverse lookup on google: the only thing that comes up is on an asian version of freepik.com. 

Asset #1715758297 by user Ірина Агібалова is not tagged as AI

Hallo!Ich habe in der letzten Woche ein Bild lizensiert, was ich nicht wollte/durfte. Gibt es die Möglichkeit zur Rückabwicklung? #462749501VG

Attention Adobe Support, and Adobe Stock usersMy purpose of this post is to help maintain a higher level of quality for Adobe Stock.I have been an Adobe Stock subscriber for some time. I recently downloaded an asset (File No: 1583246439) that was atrocious quality! You couldn't tell from the raster thumbnail, but as soon as I opened the vector asset, it was as though someone had used auto-trace on a low res asset, and then applied 'simplify'. Take a look at some of the close-up screen-shots attached.This asset should at the very least be removed! But how would Adobe know without users having an easy method of reporting sub-standard assets? I never experienced this on other stock-subscription platforms in the past — they seem to have a better process of vetting quality. The only options for reporting an issue are:1. if content contains the names of people (including artists' names)2. Content may infringe on IP rights (such as copyright, design, or trademark rights, model

How many keywords do you usually use for AI-generated images, and do you prioritize single-word or two-word keywords for better sales?

Hello. Could anyone help me please. I just found that one of my designers from the team accidentally downloaded 3 images (#1583599983, #224084366, #399672567) with wrong type of license ("Extended" which is not correct for our purposes) and it's drained our all points from our team 750 stock subscriptions, just at the beginning of the month (( Is there any way to undo this mistake? Thank-you!

Why can I only see 5-6 of my files in my Adobe Stock portfolio, and not the others?

On 26 November 2025, the German company COPYTRACK emailed me alleging that by publishing an image on my website I have infringed the copyright of a French company, CONCEPT-PRODUCTION, whose image licensing rights COPYTRACK claims to monitor and protect. COPYTRACK demands that I either (Option 1) purchase, for €389.59 a "subsequent image license [which] includes past and future use for one year after purchase" or (Option 2) compensate the alleged license holder for unauthorised past usage by paying €350 In January 2017, I downloaded the image from Adobe Stock for free, as I was entitled to do because a free trial offer allowed me to download a few images for no cost. The image in question, 'Kerzenlicht', Adobe Stock #10474424, is still present on the Adobe Stock website.  The image info. identifies the contributor as "Bernd S." and clearly indicates that use of the image is covered by Adobe Stock's standard license terms, which allow me to "Post the asset on a website or

posted image is rejected ,want to know reason 

We received a copyright claim from COPYTRACK GmbH , alleging unauthorized use of an image that we lawfully purchased from Fotolia in 2012 prior to its merger with Adobe Stock. We understand that all valid Fotolia licenses remain fully valid and enforceable under Adobe Stock. Because of the merger, we no longer have access to the old Fotolia platform or records to retrieve the invoice and license details. We contacted StockSupportTeam@adobe.com without success. How do we receive a copy of the purchase invoice?

Bonjour,Je me permets de demander votre aide car j’ai malencontreusement acheté l’image premium #1080592089 sur Adobe Stock, pour un total de 48 crédits. Il s’agit d’une erreur de manipulation, et je ne compte absolument pas utiliser cette image.J’aimerais savoir s’il est possible d’obtenir un remboursement ou un crédit de retour pour cet achat accidentel. Malheureusement, le service client est injoignable, aussi bien via le chat que par téléphone, ce qui m’empêche de résoudre le problème par les voies habituelles.Pourriez-vous m’indiquer la démarche à suivre ?Merci d'avance pour votre aide !

I mistakenly signed up for the Adobe Stock plan – 25 credits a month and was charged $52.49. However, I have no need for this plan and immediately canceled. I received an email confirming that the cancellation was successful, but there is no information about a refund. Please refund me.

Hi I found some images that seem to have minors in the photos that seem suggestive and was wondering if you could review them to see if they were bad.The images are from the same person who took this one. https://stock.adobe.com/images/a-young-girl-dresses-up-as-an-explorer-she-wears-a-jungle-hat-and-holds-a-binocular-in-her-hand-the-wind-passes-through-her-hair-as-she-observes-the-area/302088483 

I’m posting here because I have not received my refund, and Adobe support has stopped responding to my requests for the ARN tracking number. I have reached out multiple times over Twitter and email, but there has been complete silence from the support team. Just plain ghosting. It has now been over a month. My bank has specifically asked me for the ARN to trace the refund, but Adobe has not shared it. What is going on? Why is the tracking number not being provided? This delay and lack of transparency is extremely concerning.My refund amount is INR 18,093.87, and I want my money back.Purchase Order: HB03867600003CINAdobe has shared the credit invoice, which only confirms that a refund was initiated. However, they have still not provided the ARN or any actual refund tracking information, which is what the bank needs to locate the payment. Can anyone here guide me on how to escalate this issue with Adobe?If there is still no response, is there any legal remedy available? Because

I had updated the premiere pro to latest version of 25.6.2. When I try to import .Morgt files into the library it is showing as file type not accepted.Version : 25.6.2OS version : 26100.6899 - 24H2 - Windows Feature Experience Pack 1000.26100.253.0 Downloaded the file in adobe stock and tried to import it directly from downloads folder to the library but not accepting. Tried the same in the adobe after effects application as well not working. May I know how to clear this issue and also when will this bug be sorted out ?