Stock

  Hello,following around thirty purchases today with my Adobe Stock account (10 files / month + € 2.99 per image not included in the bundle), I am now blocked to buy a new image at € 2.99, I have this message : "We are unable to approve your transaction at this time. Check the information entered below to make sure everything is correct. If the problem persists, try another card or contact Training and Technical Support for further assistance. ugly. "I absolutely have to work with adobe stock images already validated by my client, I have Monday morning deliveries scheduled and very urgent!I need help ... I tried with other browsers and clearing their cache but it doesn't change anything! I saw that others had the same problem, but I also understood that the problem was on Adobe's side, so I'm trying my luck here while waiting for the chat to open on Monday! (because I'm in a hurry) Thanks for your help,Myrtille.PS : Sorry for my English: it's google translate! 😉

  What do we have to do to cancel this subscription as soon as possible? We do not want to be charged in the future, because we did not know it is going to be charged monthly. We do not need the service anymore. Is there any possibility you can help us?   Thank you very much in advance. If you need any further information please do not hesitate to ask. Best regards,

Hello,At the moment our team has the 'Adobe Stock – 40 assets a month' subscription.But we came to the conlcusion that this is to much for us, is it possible to downscale it to 10 assets a month and to keep the remaining assets on our account? 

... and now this:  Error 503 No healthy backendsNo healthy backendsGuru Mediation:Details: cache-bma1630-BMA 1598788008 3629003099Varnish cache server

Hi there,I am having difficulties with the Adobe Stock, please see screengrab below:Our Product Subscription plan:Looking forward to your response.

Today, i try buy free 10 download package but when i submit payment i see error "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help.". My credit card current is working and not any issue with banking (I has call my bank for checking it).

Hello,  I go to my account and it says I owe the fee but I do not wish to move forward with this subscription. I want to cancel it but oddly enough there is no option for that.  Please cancel this subscription since I never agreed to it and only wanted to experience the trial.  Best regards,  Alexandra Marques

Le fichier acheté ce jour, réf. #284550796, n'a pas les propriétés requises pour être exploité en l'état.La résolution de l'image est pixellisée, donc inexploitable ?comment contacter le service client ou avoir le bon fichier ?  ou trouver une solution  J'ai téléchargé plusieurs fois le fichier en "ai" et en "jpg", le problème est le même, l'image de fond est pixellisée.choix Licence 1 crédit.  Merci de me répondre en français.Karine NOEMI / Graphiste / société VISIOPLUS - FRANCE 

In these hard times I would like to freeze my Adobe Stock Abo or at least reduce the number of pics from 10 to 3 Pics/month. Is there a way?BRVeit Vogel

I have noticed that my subscription with the University of Missouri does not have access to Adobe Stock, but I would like to include it in my Adobe account to access all resources. What should I do?

Hi, I accidentally licensed the following images - #75735260, #87836936, #82861654How do I remove it or receive a credit for it?What information do you need from me?

Before you post a question about Stock API, please visit https://developer.adobe.com/stock/docs/getting-started/ and https://developer.adobe.com/stock/docs/faq/.  

Hello I'm sorry to ask but I don't understand anything to the prices on Adobe Stock.I'm a Creative Cloud subscriber, and seem to have a set of 10 images free. Ok.Now, I go to Adobe Stock, and see images but there is a standard license with no price and an extended license with a price (in French) : is it because I have a set of 10 images free ? Is it because I'm a Creative Cloud Subscriber ?Is it because it is a free image ?What will happen if I click on "buy this image" ? Will I be charge in my Creative Cloud account for a price that I don't see ?Will my set of 10 images decrement to 9 ? So where do I find the number of images I can still get in this set ? Maybe it is free, so nothing will happen ?It is absolutely not clear and don't push me to buy anything on this site.Thanks for your answers

Just recently started a company and found a stock image that I would like to use only half of the image. Then add to half that I have created on my own. What are the legal guidelines to do this? Do I still need to purchase the rights to the photo and then just edit it? 

I've been forced to pay for a year's worth of stock photos because I didn't cancel the trial in time.   So I'm trying to get my "money's worth" and I'm having the same problem with pixelated AI photos. I used to be able to open an ai in photoshop and it would rasterise it beautifully. Now these are all pixelated and the stock site offers no customer service options to refund my licensing of the image. I don't want to buy Illustrator simply to be able to open AI files.

Hi, I have come across an image being sold on your platform that contains my clients registered trademark? How do you allow this?   

Hello,I was reading this Adobe article here: Adobe Stock known issues and limitationsAnd regarding the following excerpt, I have a question (answer might be obvious, but would like clarification):Use of images on book/e-book coversUse of Stock images on book or e-book covers is allowed if the print run is fewer than 500,000 copies (Adobe Stock limit). Images showing models can't be used in a manner that the models could perceive as offensive. (For example, avoid using images with models on the cover of a steamy romance novel or a book about politics or religion, etc.)And this excerpt on the Adobe licensing page:Extended licensesExtended licenses provide all the rights granted in an Enhanced license, remove the 500,000 copy restriction and allow you to create products for resale.If you purchase an extended license, that removes the 500,000 limit on books/e-books, correct?  And also, are you allowed to modify the stock photo (IE: color correction, resizing, retouching of photo, etc)

Hello, how many costs the plus licence and where can i buy it? I look for the right licence because i want to take some pictures in my book and i am not sure, if the standart licence is enough for this, because of the "500.000" Best RegardsDaniel

I am posting here as I am repeatedly getting nowhere with Adobe 'Customer Support'. I repeat here my last communication with them. Re: Adobe Case ADB-12042342-H7D7 and ADB-12413718-P9K1 I am writing to complain in the most extreme terms possible about the contining series of obfuscation, misinformation and, it would seem, downright lies from Adobe and its various agents in my pursuit of this case. It was drawn to my attention by my bookkeeper last month that Adobe has been withdrawing £19.99 from my company bank account from 5 August 2019 until 4 March 2020 – a total of £159.92, as the monthly charge for an Adobe Stock account.This is despite the fact that I cancelled my month’s free trial within the allowed period. My free trial began on 2 July and was cancelled on 31 July. I was sent a Cancellation confirmation email of this by Adobe and therefore no withdrawals should have been made by Adobe whatsoever.In pursuing a refund I sent to Customer Support a screengrab of my acco

Hi,I purchased a monthly subscription to Adobe Stock and had accumulated over 50 credits, having only used 7. I had the subscription for a total of 6 months, the total cost of which was £216.On cancelling my subscription to Adobe Stock, my credits remained there, as expected. But on logging back in a couple of week later, all the credits had disappeared. I received no notice whatsoever that the credits would expire (if that is the reason for them vanishing).I chose Adobe Stock because I checked in detail whether credits would be lost on subscription cancellation. At the time, I found no information within the registration process or within the Adobe website. I chose Adobe over it's competitors such as Shutter Stock (which I used previously) specifically because I saw that credits would remain after cancellation.Now I am unable to contact Adobe Stock as there is no contact or email to contact them. If there was any notice in regards to the removal of credits then it was not clear.I am a

When I save new materials that I purchased/downloaded from Adobe stock, I cannot see the new materials in the app (Dimension). I think maybe I'm saving them in the wrong folder or something. I can't find any onfo on this.   Where should I save these files? or Where do I import new materials in app? I'm using Windows 10 

We tried 2 different credit cards, 2 different browsers, and 2 different computers. Cache and cookie were cleared. Regardless, we still get an error that reads: "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help." This happens when both attempting to purchase a credit pack or when trying to purchase an extended license for a photo.

Hi i am korean freelancer.I was surprised that a copyright parts on the Korean site and the FAQ displayed in this community were quite different.So I want to ask you.Should I write  copyright when I make an Advertisement using adobe stock image? The Advertisement uses on social media or  Google banner or homepage.On the Adobe stock Korean site(https://stock.adobe.com/kr/license-terms#overview)it says that only images that have the option of 'editorial' need to write copyright the image uploaded is an example .1) #250107366 Use balloons only as decoration 2) #355170973Using image as backgroundShould I write copyright even if I use the illustration as a decoration?And all of the adobe stock image should write copyright?And can I put the company logo in the advertisement using adobe stock image, vector illustration It is not written on the Korean site. Should I follow the Korean site or the global?

Habe heute zum ersten mal Credits gekauft (5 Credits á € 39,95). Auf der Rechnung steht nur der Name des Kreditkartenbesitzers, die Postleitzahl und die Umsatzsteuer-ID. Ich möchte gerne erfahren, wo wird Name, Firma und Adresse hinterlegt, die auf der Rechnung stehen soll? In der Form, wie es jetzt praktiziert wird, ist das für eine Firma nicht brauchbar. Vielen Dank für eine Antwort.Aiki

I've had a persisting issue with Adobe stock for over a week now that is costing me business and making my clients frustrated.  We have an adobe stock plan for 10 images a month.  We frequently use all these images and rely on "images on demand (US $2.99/asset)" to fulfill the need for additonal stock imagery.  Recently, the ability to purchase "on demand images" stopped working. Anytime I try to make a purchase of any kind (on-demand purchases, credit packs, new plans, etc.)  I'm prompted with an error, which reads:ErrorWe're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.Screenshot:  https://i.imgur.com/8nOLSgH.jpg It's not an issue with the individual asset. It's not a browser support issue. It's not a caching or cookies issue.  From my 7 hours plus TERRIBLE hours of dealing with Adobe Stock customer support, I can only determine it is an issue