Stock

I just purchased the icon set with photo number #94782769 and am unable to open it in any Adobe programs, The error it's giving me in AI is the following:After looking up solutions, it says the issue would be not having an up-to-date version of AI, but I have Illustrator CC and it is up-to-date. I believe this is a corrupt image/icon set unless someone has a fix for this.

Hi, Like thousands of others I have also managed to license a photo I do not want. Can you please amend this?ID : #205317266

I manage a very small graphic design team (5 people) at a very large company (250,000+ worldwide). Without warning, they moved my little team to Enterprise pricing for Creative Cloud and we lost access to our stock photo plan for teams. What are the pricing options for Enterprise teams?  Please don't tell me to talk to my administrator as my company is too large and I can't get in touch with the right people. They are telling me I need to pay $35,000 for "unlimited users" but I don't need that and my team doesn't have that in the budget.I can't find enterprise pricing anywhere on Adobe's web site and I can't even use the "help" features because I'm not an admin.

I have downloaded and tried opening on two different computers and both crash when trying to open this stock image file.What can I do?

I have previously purchased single images and now it appears I need to sign up to a month plan/purchase credits. Is there a single image option?

I need help getting in touch with someone about my account with Adobe Stock Images. Help! I have close to 100 credits, but cannot access them.  I cannot find a way to contact someone at Adobe about this.  I spent a lot of money earning my image credits.  I either need the money refunded or access to my account.  Is there anyone else who can help me?So frustrated!

Been trying to figure this out for a couple of days now... we can't seem to access the stock.adobe.com site. All 3 webs browsers (safari, chrome and firefox) are giving us "site not available" but when I go on my phone the adobe stock website works. Need Help!

Been trying to figure this out for a couple of days now... we can't seem to access the stock.adobe.com site. All 3 webs browsers (safari, chrome and firefox) are giving us "site not available" but when I go on my phone the adobe stock website works. Need Help! Additional information... our company is running on macs (El Capitan)

To elaborate, my friend would like me to make a lyric video for a song he wrote by himself and owns the rights to. I would like to use footage from Adobe Stock as the background. Is it against copyright laws and usage if the lyric video itself makes no money (i.e. not posted on YouTube, no ad revenue gained from views, etc.), but the lyric video itself promotes the purchase of the song?

Wenn ich das richtig verstanden habe kann man mit der erweiterten Lizenz im adobe Stock, ohne Probleme die gekauften Bilder auf  t Shirts drucken und verkaufen?Ohne den Fotografen oder Website anzugeben?Kostenpunkt ist dann allerdings 60-80Euro für das Bild? Aber dann kann man tun und lassen damit was man will.Hab ich das richtig verstanden ?Vielen Dank im voraus

Hi, I recently purchased an Adobe extended license photo. I have created three different separate works wherein each contains this same extended licensed photo within. Is this legal use of the license? Can I use this same exact photo in many different compositions? Or would I have to Rebuy the license for each composition? Thank you and very much appreciated.

Please tell me this isn't the case...If it is...please EXPLAIN to me how Adobe can justify running their business like this. I've paid my monthly fees for YEARS...and the millisecond I don't continue...Adobe revokes ALL of the credits I've paid for?!?!?So...you're going to tell me you think it's RIGHT that someone should pay $360/yr for credits and the SECOND they cancel...all those unused credits VANISH?That's ridiculous. Nothing like holding LOYAL paying customers HOSTAGE to the tune of $359.88 a year. Nice racket...

Sheena, I also bought an image I didn't intend to. FILE #: 193030217 

You certainly do not make it easy to cancel an order. I signed up for a free trial of adobe stock and now want to cancel it, so how do I do that? There are no options on my account page to cancel. In fact the free trial does not even show up. Here are my order details;Order details:Order #ADB029911004NZOrder Date: 25 April 2018Please cancel this.

Having the same problem with this vector 199947767. It tells me that I have to open it in illustrator, which I don't pay for. How do we get refunds on vectors that don't work?

The Issue:I just wanted to submit this in case anyone has experienced the same issue.  I ran into this for the first time ever, the asset shown in the Illustrator Libraries Panel is not the same as the one that is licensed and downloaded.  Very odd, I'm sure it's just a small glitch, however, I've also tried downloading it from the AS site and the sample thumbnail image looks fine, but the actual download is something completely different.The solution:Get on chat and request your credit back, it's not a re-occurring issue from one machine to the other, although I do believe the asset is miss-represented on Adobe Stock. Hopefully, the misplaced asset will be corrected soon.

I recently downloaded a cute photo of a dog and his owner, but when I got the high resolution version, I saw very clearly that the dog had a HUGE arousal that could not go to any client work, but the photo had already been signed off on. I'd like to protect future users form the hours of photoshop work to make this image usable, since at the size you see it just looks like his foot! There are several other photos in this series with the same problem.Yong Woman and her dog in white home interior - Buy this stock photo and explore similar images at Adobe Stock | Adobe S…

We have the 10 images / month plan. Was thinking of buying an Illustrator template and I can't tell how much it costs. Some of them have a dollar amount shown when you click on the image. Some say "1 image". However, the adobe stock site says Illustrator and Indesign templates cost between 2 and 4 credits. So I can't tell how much these things cost. If "1 image" means one credit, that means it costs us $3. But if templates are 2-4 credits, then it could be $6 (2 credits) or up to $12 (4 credits), however one straight up said $19.99. So confused. Any help would be appreciated. Thanks!

hello i have subribed the free demo of stock some times agoi don want it, so i don t want to start to payadobe is asking me money and i don t know how to cancel the subscriptionplease hellpthanks

Hello, I am trying to reach a human being on the Adobe staff. I had an issue with my Adobe Stock subscription. After a 2-hour+ chat that went nowhere, I was told that the case would be "escalated" and I would be contacted by telephone or "mail" (mail?) within 24-48 hours.Since that conversation (5 days ago) I have received two emails from Adobe informing me that a response is required or they will close my case. I have responded both times saying I still need help, with no follow-up from Adobe. Keep in mind I responded to the first email, which apparently was ignored since I received a second email 24 hours later that said the same exact thing as the first. Since there has been no phone call, I should assume I am being contacted by mail? LOLI don't know what the track record is on these forums, but since my chat was "escalated" to a 5-day (and counting) response, I figure it's worth a shot!!!Fingers crossed!!!

Hi!I have recently bought an image through Adobe Stock using up 1 credits, but it doesn't work.I can’t open it.Illustrator said: the illustration can not be opened. (I have tried it with other programs too, but nithing).I had already downloaded several pictures before, never had a problem.The item number: File #: 49000633 ThanksNati

Every time I try to purchase a stock image I get a system error from your site. I called support and they told me that my card was attempting to be charged but it wasn't going through because someone had put a block on it. Nowhere on your site did it tell me this—all it says is Error, a system error has occurred. Not exactly helpful... After waiting 24 hours for the block to get removed and for credits to get added it has now begun happening again. Of course you don't have telephone service on the weekends so I attempted speaking to a chat representative again. I don't know if it was a bot or a real person but it wasn't helpful at all. Didn't even understand the problem.Here is a picture of the error: https://imgur.com/a/zEKUjOl​In the mean time I'll be taking my business to shutterstock I guess

Hi,I have licensed image number '37434412' and every time I download the file on Mac and PC it does not open.Please can you send me the file that opens in illustrator.Kind regards Charles

RE: Case ADB-xxxxxxx-xxxx CRM:00924000001276[case number removed by moderator. this is a public forum.]HiFirst of all, apologies for the lengthy rant. I don't normally post on the forum but am at my wicks end feel other subscribers should know what a mess Adobe Customer Support is. It seems on this forum customers are at least getting sensible answers and action from staff so perhaps this is where I am going wrong.On 3rd April I purchased an extended licence for a stock vector image I previously held a standard licence for. On downloading the image I found that it wouldn't open in Illustrator on either of my Macs. This is frustrating as had already used the image on a standard licence in an approved design and it had previously been fine. With this being the case I decided to contact support with my issue.This is where the real problems started...I explained my problem and suggested that the image had probably been corrupted somehow. The first agent I had didn’t seem to know much at al

Hello I also got the wrong file how do i get credit. I got #67260083https://stock.adobe.com/images/house-logo-real-estate-home-rise-building-business-icon-symbol/67260083and i got this..