Stock

Today I got the one month free trial for Adobe Stock that was supposed to include 10 free stock photos. While figuring out how this works I downloaded an image that I was lead to believe would be free (due to the whole 10 free images thing), and after downloading it found out that 309€ had been charged from my bank account without me ever giving my consent to this. I would like to get a refund for this. I have tried to contact customer service about this for several hours and the only answer I got was that the image was a "premium image" with no further explanation as to what this means and how this affects my case. 309€ is a huge sum to pay for an image I do not need and was not aware of purchasing. What can I do in this situation? Very disheartened with the whole thing and disappointed in Adobe right now.

Hallo, nachdem es momentan ja bei Fotolia nicht mehr so richtig funzt, habe ich mich zusätzlich bei einem Mitstreiter angemeldet.Meine Frage: Wenn ich jetzt Vollex bei Fotolia bleiben möchte, ist denn dann gestattet, aus der gleichen Bilderserie ein anderes Foto bei der anderen Agentur hochzuladen? Hat ja dann auch eine andere lfd. Nummer, aber das Motiv wäre ja sehr ähnlich.Danke schon mal für eure Antworten (obwohl ich Adobe Forum eigentlich nicht mehr nutzen wollte, aber ein Anderes, das auch weiterhin von meinen "alten" Mitstreitern genutzt wird, gibt es ja noch nicht).

I bought a motion graphics template from Adobe Stock, downloaded to my mack and started using it. Everything worked well, I encoded a rough edit and when I came back this morning, I was missing one of the asset files. I cannot figure out how to reconnect that media. Any ideas? Any idea why it would have disconnected?

I signed up to Adobe Stock 14 day free trial back in October 2017. I signed up and instantly cancelled due to there being issues with the images and there being a watermark. I couldn't find away around the watermark so i decided to cancel. I cancelled on the same day as I signed up. However, I have just checked my bank account and noticed a charge of £23.99. I checked my bank statement and can see that i was charged for October and November of this year. The email I used was one that i don't access regularly and I was not getting the emails you were sending so only just realised now. I have not even used the system since the day of signing up and cancelling and would like to get a refund for the TWO months i have been charged for and for my membership to be completely cancelled. Please can you assist as online chat is not working and the phone lines are shut.Thank youKimberley

Here’s my story again:Some months ago I strarted a supposedly free trial of Adobe Stock. At the end of the free month you just took me 30 euros + vat without my consent and gave me 10 more images, so it was 20 images I could download. I told me ‘Ok! You were rude to just steal money from me [and I wrote you about that in Italian at the time, you just did not understand, how shameful for AdObEe the ‘greatest’ company for creatives artist that does not have multilingual customer care] but it’s fine if I get 20 stock photos’. Fool me: at end of the 2nd month I had only downloaded 4 images, and I discovered that my other available downloads were gone.After months of complaining about this problem, some week ago you finally gave to me a refund. And there is the main problem: Your refund case number 0223640457 is closed but I did’t actually received the money, I checked multiple times these days.(I find shameful that I have to write some info like my number case in this pitiful public forum

I want to stop the monthly payment of the annual subscription to adobe stock. How can I do? I can not find any keys to cancel the subscription, I have to pay every month

I used to be able to save a preview to a library but now I have 'License & Save' or 'View Preview", is the save preview function gone?

Tried several different methods to get this file to open and be usable. Downloaded from License History, from the item itself, etc... This file simply does not work. For Illustrator it hangs upon opening. Photoshop loads it like it was not a vector image. I licensed and download similar file 137691349 and this file worked perfectly. Please, can I have a credit for 137691333 since both of these files seem to be similar enough for my use? Again I followed troubleshooting steps for 137691333 and could not get this file to work as a vector file in Illustrator.Thanks,Bob 

Hello, I also lost my credits. I am not even sure how many I had but my credit card date expired and once I went in and renewed the card info all my credits I had saved were gone. Can you see how many I had and retrieve them? I have been a customer with adobe stock and fotolia which merged into adobe stock for years.

I was working from home, opening an Adobe stock photo in Illustrator for preview, and Illustrator automatically and simultaneously opened and was visible on the computer at work with the same image.What do I need to do to prevent that from happening? Why is this happening?Home = PC Desktop Windows 10Work = PC Desktop Windows 7It's one business license, 1 admin, 1 user > 2 computers.

Hi!I wanted to know what license I need to purchase in order to use this picture as my business logo:Open seashell with pearl - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe StockThank you!

Hello! On 12th of November I registered to Adobe Stock Trial. As it was said in terms and conditions I 'am free to cancel my membership and get my money back. At this moment I have blocked 29,99 EUR in my bank account, I don't have any option to delete my AdobeStock membership - it's not showed Adobe ID/Creative Cloud free . And of course I don't have access to (free) pictures I used only two of them. I guess it is pretty expensive background images for 30,00 EUR. Resume. Please cancel my AdobeStock membership and refund my money.Maybe Adobe is waiting for 14 days period to charge my for extra months? There is no chance to change anything. Maybe I should hurry up to change my payment card?It looks like Adobe is showing bad image, you know what I mean 😉And don't say: "Use help desk (useless self-help-desk)".  There is nothing more like chat robot which is not working. All help tips are without such situation as mine. I'm deeply dissapointed.

I am also trapped in the endless loop trying to cancel adobe stock.Customer service - please cancel immediately.I do not wish to be automatically renewed in January as today's email notification indicates.Jocelyn

this is Horrible i only have 3 days to use all my credit 50+ images i need to download & no one answers on chat & phone 1 hr wait...it give me below: can anyone Help? i will not loose my credit i already paid for...

Hi thereI accidentally licensed image and I can't find any way to return it: #86082932

HI there,I have the yearly stand alone subscription (10 free images a month) and have accumulated about 50 free image downloads. I plan to cancel because I am just not getting the use out of it. Wondering if I will still be able to download the free images I have accumulated one cancelled?

Hi there,I clicked on the small shopping cart next to a piece of footage to see what the price was and it automatically bought it!! It wasn't the right piece of footage that I want to buy. How do I get a refund or credit?

I was hooked into the Adobe Stock via Dollar Photo. When I tried last year to cancel my adobe stock photo membership they said I wasn't able to and would have to wait til the end of the year. Now I am told I am auto signed up for another year. I cannot for the very-educated life of me figure out how to get out of this whole entire thing. I am retired and no longer need any of this.

How can I cancel my subscription plan with an annual commitment? I bought a monthly free version, and now I can not find the button in the administration of the plan. True, the monthly trial period has already passed and the payment has not been removed simply because of the invoicing error. Please ask how to cancel the plan and not have to pay? Thanks.

Hello,last time I logged in 2 weeks ago I had 130 credits left today there are 0.How can this happen? I didn't download any of them.Thanks,

Hi all,Where can I see the cost in credits of the premium photos in !Adobe Stock? When I search, I can only see the cost in £, but I can't see how many credits each photo costs. Think I'm missing something obvious! Where is this credit cost located, please?Thanks!

Hi there,This is the prompt I get in PrP after trying to right click and import a video from my Libraries pane. What gives?In AE, the same video won't import to the project (just does nothing after right click_"add to project")  but I can drag it to the project pane but only empty video with color bars and label of title of asset (below). Very weird.Frustrated if I can only download from assets from website and have to import. Defeats the purpose of Adobe Stock and synced Libraries. PrP 2008OS High SierraThanks in advance,Pete O'Neill

I started my adobe stock membership earlier this year and cancelled it because I wasn't using all the pictures. When I cancelled it, adobe charged me for 50% of the membership as a cancellation policy. I had about a 30 picture credit that I had for awhile after cancelling. Now I need some more pictures and I paid hundred for the membership and thought I had some credits in my account but now I cant access them. It says I have to buy new images at $10 a pop.Help please...

I cancelled my monthly subscription last spring, but was under the impression that the remaining image credits were still in effect. I was assured this was the case when I successfully downloaded and purchased images from my remaining credits in both September and October. Today I am trying to download an image (from my 70 remaining) and was greeted with issues. I've attached screen captures. When I try to view my credit card information (to update), it isn't an option in my account.

I have done what a lot of other people have. I was looking at 3D Models and I accidentally license that model that I don't want/need at this time. ID #164091148I wish there was a safety feature in place...