Stock

Is there any support or remedy if an image is described as seamless but its not. I need to do something?Someone can help me?AdobeStock_1216931868

Despite having a subscription, I’m seeing the 'Try it for free' message on the stock page instead of being able to download stock. Can someone assist with this issue?Also, for the assets, could you clarify which type of license is provided (Standard, Enhanced, or Extended)?

Hello, I know this question has probably been asked many times, but I wanted to confirm my understanding of the "standard" license. So, if I purchase an image (without the "Editorial Use" label) from Adobe Stock under the "standard" license, can I use it on Facebook and LinkedIn for my profile cover and blog posts? A few considerations: 1. I'm not a celebrity/influencer, so I won't have millions of views (hardly couple thousands).2. I don't want to give explicit credit for every image.3. Is it ok that by uploading an image to one of these platforms, the image will also be downloadable by other users who in most cases won't have a license for the image.Please advise, thanks!

I'm trying to cancel my Adobe Stock subscription and it says that I have a problem processing my payment. I already changed my credit card more than 4 times and it still the same message that an error occurred processing my payment. I don't know that it going on here! Since I already tried changing my credit card, I used credit, debit, and either paypal and it doesn't work either. I have other subscriptions and I don't have any problem with my payments. This is the only one!Please, can someone help me with this?

I signed up for a trial with you, but then I didn't want to continue using it, but I didn't cancel the trial, so my account was deducted, and not only that, I was deducted for 2 consecutive months. How can I get my money back?

Hi,  I licensed "Sunset in Torino, Italy with tower. Vector illustration, symbol of Torino city." #928616971. I licensed it with the intent to recolor it and adapt it is a vector illustration, because that is how it was advertised, but the file is really just an image. This is not what I paid for. How do I get a vector?

hey, I have the creative cloud all apps plan, including ADOBE STOCK, but when I try to download an image it says that I need to pay or use the free trial and than pay. How can I make sure that I didn't pay more for it?

On March 4th, 2024, while looking for an image on Adobe Stock, I noticed that they had removed the option to exclude AI-generated images from the search results. Additionally, I was unable to locate the options to filter between photos and illustrations. It appears that without the filter, at least 50% of the results are generated by AI.

I downloaded an image that has a spelling mistake in it. How do I return it for a credit?__PRESENT

Hello, fellow designers...I recently downloaded an image that had a pretty big price tag. To my disappointment, the image is very low resolution and I could not use it for my client's order. But there was no way to know that until I enlarged it and started printing on my large format Epson. Will Adobe do anything to help? Can I possibly get a refund? Is there a way to contact anyone with Adobe billing?

Hello: I have 5 Adobe Stock Libraries created. Three of the libraries I can open and have all my purchases/saved assets display.  Two out of the 5 LIbraries will not open/display any of the assets. I have tried this on different browsers, cleared history, restarted the computer.  Three of the 5 Libraries open every time on different browsers etc.  Not sure what is going on here. Any suggestions would be appreciated. 

The back button does NOT work when using the Adobe stock website. 99.9% of the time it brings you back to either the page you were on 10 pages ago, or it brings you in a loop back and forth between a few pages (none of which are the one you want), and the WORST is when it brings you basically back to the Adobe Stock homepage. It looks like it should still be searching for results based on what I input, and yet every single result on the first page is not even remotely relevant. So NOW I have no way to go back and find the image I want to find.....  How does a 'Back' button not work in 2019?!?!?! And repeatedly, consistently NOT working.... It's BEYOND frustrating, and the only remedy is to just open absolutely every click in a new tab or window, which is absurd. This is more than a bug - this is just a website completely failing to work.

  

 so help please. the virtual chat isnt helpful.

It currently isn't allowing me to download 4k video assets for stock video purchases but I can get the 1080 versions just fine. Is there a solution to this or am I just stuck upscaling 1080 footage?

Hi, I received a copyright claim from Copytrack about an image from Adobe Stock. I no longer have an Adobe account and can't check the license. Can someone verify if image ID 129452133 is free or requires a paid license? Thanks!

I submitted a request to withdraw dollars on the 11th, but it's been 11 days now and it's still showing as pending. What's the reason?

Hi,I am having so much trouble with this. The interface for shopping is really bad.I can't find CREDIT PRICES when shopping for PREMIUM images.It says in your detailed terms:https://stock.adobe.com/au/terms-and-conditions?offering_id=EA286E31959AD10927EF2CB29F5F280E&country_code=AU "The number of credits required to license a specific Work is displayed in the user interface. "But that's not the case - i ended up buying credits but every image says "you don't have enough credits" but doesn't show how much it actually needs!In relation to this discussion, while trying to figure all this out, I ended up accidentally licensing a really bad image that i dont even want, but I dont care so much about that.Why aren't credit prices displayed???I spoke to your customer service chat and they have no idea what they are talking about:"Yes Credits is same as the Licences.""I would like to inform you that One Premium image is of 5 credits. "None of this is true. Premium images cost AT LEAST 5 cre

I am managing a restaurant booking platform, and we have several restaurants with no pictures on their product details pages. My question is if it is allowed for me to use one or two stock photos using the Standard License as the default replacement for all of these restaurants with no pictures? Is there a cap to how many times I can use the images? The page itself is a reservation page, but the picture is not directly the product itself. 

Hello ! Can a stock image be used inside a festival film with a Standart license ? The use of images in films is not clearly explained on site. Thanks

Hi,how can I change the language of the website – without changing the region?I want to continue to live in Germany, but I need the website to be in English.Please advise. ThanksMichael

Kann man bei einer Vectografik die Länge des Musters auf eine unbestimmte Länge erweitern ohne die Grafik selber zu strecken?

Hello, wir sind eine mittelgroße Uni und unsere Mitglieder nutzen die Hochschullizenz. Regelmäßig kommen solche Fragen:------------------------Langfristige Lizenzierung:Wenn wir Bilder oder Videos aus der Adobe-Stock-Bilddatenbank nutzen, bleiben diese dann dauerhaft lizenziert?  Was passiert, wenn ein Urheber seine Inhalte von der Plattform entfernt? Dürfen wir diese weiterhin verwenden, oder müssten wir sie ersetzen? Dauerhafte Nutzung nur für erworbene (gekaufte) Inhalte? Verwendungszwecke:Dürfen die lizenzierten Bilder/Videos für die Produktion von öffentlich zugänglichen Videos genutzt werden?  Gibt es Einschränkungen bei der Veröffentlichung auf Plattformen wie YouTube oder in Präsentationen?  Urheberkennzeichnung:Ist eine Namensnennung für die verwendeten Bilder und Videos verpflichtend? Falls ja, wie genau muss die Quellenangabe erfolgen – direkt im Bild, im Abspann oder reicht eine Angabe in der Videobeschreibung?----------Ich kann das nicht

Hola, cancelé la subscripción gratuita que se ofrecía por un tiempo y resulta que me siguen cobrando cada mes. .Por favor, si pueden indicarme como puedo proceder. No lo estoy usando y no me gusta tirar el dinero, prefiero darlo a alguna organización de algún país que lo necesita. Es urgente.  Adjunto e-mail con la confirmacion de la cancelación. Muchas gracias, buenas noches. Eva