Stock

Hallo, ich suche eine Lizenz eines Fotos, dass ich bei Fotolia erworben habe. Hierzu hatte ich nun schon mehrfach Kontakt mit dem Adobe Kundendienst - leider ohne Erfolg. Die Seite stock.adobe.com/fotolia/login kenne ich. Trotz bekanntem Nutzernamen und Passwort kann ich mich nicht einloggen. Es gibt eine Meldung, dass ich mich an den Kundendienst wenden soll (Support-Anfrage ADB-28947797-NOX4). Und hier drehe ich nun meine Runden.Problem dabei: Ich habe eine kurze Frist, um den Lizenznachweis zu erbringen.  Seit Montag komme ich aber nicht weiter. Weiß jemand Rat oder kann mir einen Mitarbeitenden nennen, der mein Konto kurzfristig verknüpfen kann? Alternativ würde mir auch nur die Lizenz des Bildes reichen (ich habe nämlich nur eines bei Fotolia erworben). Viele Grüße 

I have an active subscription to adobe which includes 10 stock credits per month. i barely ever use these credits. I understand they roll over for a year unless the plan is cancelled, and my account has never been cancelled. I should have somewhere in the neighborhood of 120 credits, minus maybe one or two assets. Additionally, my account was charged for 10 credits last week and i have none available at all and it says "no plan" under "available stock quota" when i clearly am being charged monthly for 10 stock assets on my monthly statement. 

Hi! I clicked on License on a Stock template with my company account. Is there a way to unlicense it?

Comecei a assinar o plano anual no dia 23 de maio, com 10 ativos por mês. Porém eu não consigo licenciar imagens. Diz que não tenho ativos e quando clico para licenciar o site pede pra eu comprar algum plano.

HelloI am designing a book / calendar for a client, that would be sold commercially.Apart from illustrations that I have created, I want to use some AS vectors, scattered here an there in my layout. The copies of the book will not exceed 3000. I have 2 questions: 1) Since my client will have the book for sale in shops (just the book, NOT merchandise like cups, Tshirts and other promo), am I ok with the Standard licence, or do I need to purchase an enhanced or extended licence  for each of the AS vector I use? 2) The licence should be registered to me (the designer) or to my client?Thank you in advance.

How do I filter the free sound and musik on the adobe stock web page? Inside premiere pro, I can chose the free sounds, but I don't see that possibility on the web site? 

why did adobe stock change the way to 'like' images and add them to a library? Now I see the it must be licensed when I select the heart icon. Can we NOT download a preview of potential images and present them befor epurchasing the one we need? I don't think it is all images but many have to be licensed to download.

Ich habe mehrere Vektorgrafiken über eine Standardlizens gekauft, um Sie in einer Broschüre für einen Kunden einzusetzen. Jetzt möchte mein Kunde diese Grafiken auch selbst separat verwenden, z. B. in social media. Ist das möglich bzw. wie kann ich die Rechte an ihn übertragen?

Afternoon, I have an on-going issue with downloading "Stock". I have CC+Stock. When I attempt to download an image I get the following - Does anyone know what is causing this? Thanks in advance.  

Why has a watermark been added to photoshop after I had already purchased the product without this feature 

Hi, I would like to download some graphics from this series: https://stock.adobe.com/pl/images/colorful-bubble-abstract-background-with-shadow-effects-minimalist-geometric-vector-illustration-for-wallpaper-banner-background-card-book-illustration-landing-page/579565191I have already downloaded one of them (I have standard license, free trial period) and it still has this "background design" caption.What can I do to download them without this caption?Thanks in advance!

Hallo mal in die Firefly Runde,mir sind jetzt schon öffters Bilder mit Darstellungen von Personen begegnet die mehr als 5 Finger an einer Hand besitzen.Beispiel.  Nr. 1288251039Prüft das keiner mehr? Ich hatte mir ein Bild für einen Kunden runtergeladen da hatten die Zähne richtige Brackets drauf. Nr 638875947Sah man erst als es gekauft wurde in der Vergrößerung.Wie so geht das durch die Qualitätssicherung von Adobe? Viele Grüßefantasydet

Hi all,My school partners with organizations to allow students to work with real clients in a structured class during the quarter. I'm looking for some guideance on whether I can license images for our client to use after our classes collaboration is over. Our client is a non-profit, so we don't have much of a budget to be buying images. Our school has educational licensing availble for adobe stock, but not sure if our client would be in trouble for using images from our subscription when we are no longer working with them (so like images that would stay on their website, social, etc).  It seems like there is conflicting information for this topic because it is for school purposes but also for a real client... Thank you so much for any help you have!

hey there, I couldn't find all the content that I like (heart button pressed).  all gone!!I try restrart / different computers / different IP / different internet areas. all the same ..... is there anyone having the same problem? I also asked those online help, they told me to come to the community to pubilish a question...what a good service! anyways, thank you the great interent, please HELP! thank you !

I purchased an extended license for AE03567220301CAU, I licensed it with the intent to recolor it and adapt it is a vector illustration, because that is how it was advertised, but the file is really just an image. This is not what I paid for. How do I get a vector version or a full refund?

I'm confused with the information in the ‘Adobe Stock Product Specific Terms’ in the section 9.2 Business use. I'm just wondering if my company can use the photos (with extended license) to make a package of the product more than 1 brands as there're many brands under my company.  As the information in section 9.2 Business Users has mentioned thatFor ‘VIP Teams customer’: “a Stock Asset licensed by a Business may be used only by Business Users from a single legal entity and may not be used by subsidiaries or other affiliates.” While for ‘VIP Enterprise customer’: “may permit your Affiliates to use some or all of your VIP enterprise Adobe Stock Entitlements (including StockAssets licensed under an Unmetered Plan and other Stock Assets, credits, and subscription quota).” I'm concerned and would like to know how can we identify our account as “VIP Enterprise customer”?.In case that I create an account for my company and purchase the credit pack from the certi

Is there any support or remedy if an image is described as seamless but its not. I need to do something?Someone can help me?AdobeStock_1216931868

Despite having a subscription, I’m seeing the 'Try it for free' message on the stock page instead of being able to download stock. Can someone assist with this issue?Also, for the assets, could you clarify which type of license is provided (Standard, Enhanced, or Extended)?

Hello, I know this question has probably been asked many times, but I wanted to confirm my understanding of the "standard" license. So, if I purchase an image (without the "Editorial Use" label) from Adobe Stock under the "standard" license, can I use it on Facebook and LinkedIn for my profile cover and blog posts? A few considerations: 1. I'm not a celebrity/influencer, so I won't have millions of views (hardly couple thousands).2. I don't want to give explicit credit for every image.3. Is it ok that by uploading an image to one of these platforms, the image will also be downloadable by other users who in most cases won't have a license for the image.Please advise, thanks!

I'm trying to cancel my Adobe Stock subscription and it says that I have a problem processing my payment. I already changed my credit card more than 4 times and it still the same message that an error occurred processing my payment. I don't know that it going on here! Since I already tried changing my credit card, I used credit, debit, and either paypal and it doesn't work either. I have other subscriptions and I don't have any problem with my payments. This is the only one!Please, can someone help me with this?

I signed up for a trial with you, but then I didn't want to continue using it, but I didn't cancel the trial, so my account was deducted, and not only that, I was deducted for 2 consecutive months. How can I get my money back?

Hi,  I licensed "Sunset in Torino, Italy with tower. Vector illustration, symbol of Torino city." #928616971. I licensed it with the intent to recolor it and adapt it is a vector illustration, because that is how it was advertised, but the file is really just an image. This is not what I paid for. How do I get a vector?

hey, I have the creative cloud all apps plan, including ADOBE STOCK, but when I try to download an image it says that I need to pay or use the free trial and than pay. How can I make sure that I didn't pay more for it?