Stock

Several years ago, I bought a stock photo.On the License History page, I see the photo in the list of purchased photos.https://stock.adobe.com/ru/Dashboard/LicenseHistoryBut there's no option to download the license on each photo page. There's no such option.What should I do? The copyright holder is demanding compensation equal to 200 times the purchase price of the photo.😓

My name is Awnica Browne. I am a Photographer in San Jose, CA. I am a small business that focuses on Brand Photography and Video. I have been a life long Adobe user. I was using your Premiere product to create a movie and used some Adobe Stock footage to complete the video. I was about to use my last credit and thought, this couldn’t be my last credit. I have been paying for Adobe Stock for 4 years, I should have an abundance of credits to download more videos and photos to complete my project. I thought due to not making my monthly payment yet that that was the cause of not allowing me to download more. I called Customer Service to confirm and to my utter shock, I was told that I lost all of my credits. I thought the Generative Ai of 1500 was the number of stock images that I had previously paid for and were sitting there waiting for me to use. That was not the case. I literally lost all of my unused credits, without an email letting me know that my year was about to be up and I would

Hello, for the past few months a lot of the vector assets i have downloaded are unueaseble for my professional work. They are clearly ai generated (or just VERY poor quality), but not flagged as such, so i can’t filter them out. Even in the preview i can’t spot this, but after downloading the paths are messy, everything is merged together, so i can’t edit them like i want. This feels like a huge waste of time. Sometimes it is so bad that i can’t even find a man made illustration for a certain general topic. As suggested many times there should be a report option for this. I contacted the support chat and they suggested i post the assets here, as i have a very long list i will just start with my most recent downloads.#1957485896#1968842490#1957487115#1971484829#1940463627#1660034431#1637673717#1939741038#1949048879

I've canceled it since may 2nd and didn't receive a refund. Is there any info you need to help me?

Moin,   wir erwerben nur gelegentlich Bilder und benötigen dafür kein Abo. Der letzte Kauf eines Credit Packs war nur über den Support möglich, da auf der Preise und Abo Seite für Einzelpersonen  keine Kaufmöglichkeit für Credit Packs zu finden war. Ist das neuerdings immer so oder habe ich nicht lange genug gesucht?

I recently called Adobe to transfer my personal account to a business account so that a new employee could download the apps and have access to my stock photos. I asked multiple times if my 4500+ stock photos from the past 10 years would transfer to my new business account and was reassured multiple times that it would. It has been 2 weeks since and I have been on the phone with Adobe more times than I can count on two hands. They keep saying the issue was escalated and I would hear back in 24 hours and I never do. Meanwhile, I am being charged monthly for Adobe Stock and now lost access to over 4500 stock images that I use daily for work. This is costing me a lost of time and A LOT of money. I am not sure what else to do? I have logged back on and checked personal and business accounts in Adobe Stock and both show as empty except for the new purchases I have made over the past 2 weeks. I checked libraries and there are a few photos in there but no where close to the 4500 that I had.

Hi,I wanted to clarify the necessary license for a specific use case. I need a legally valid answer from an Adobe rep - not a community answer. I tried the email [e-mail removed] which is referenced on the license terms page https://stock.adobe.com/license-terms for further questions to experts but I get an error message that the email address doesn’t exist.Can anyone please give me an alternative email address which works and answers specific questions.Best regards!

There isn’t an option in the “create a post” to report an image. This photo asset ID 411314525 is a composite showing a location that DOES NOT EXIST, see the Snopes entry. If we had a “Report a problem” with the image at point of use, it would be much more efficient than spending time trying to figure out how to report this in a forum that may or may not be seen. I’ll see if I can copy and paste this post into some post that doesn’t really have a category. 

I recently called Adobe to transfer my personal account to a business account so that a new employee could download the apps and have access to my stock photos. I asked multiple times if my 4500+ stock photos from the past 10 years would transfer to my new business account and was reassured multiple times that it would. It has been 2 weeks since and I have been on the phone with Adobe more times than I can count on two hands. They keep saying the issue was escalated and I would hear back in 24 hours and I never do. Meanwhile, I am being charged monthly for Adobe Stock and now lost access to over 4500 stock images that I use daily for work. This is costing me a lost of time and A LOT of money. I am not sure what else to do?

My Adobe contributor account was deactivated in September 2025. This was due to uploading a photo that was similar to a photo I had already uploaded (in my opinion). Is there still a chance my account will be reinstated? I filed an appeal one day after it was disabled. FYI, the stock photo I uploaded is non-AI.

This contributor profile needs to be internally reviewed.https://stock.adobe.com/contributor/207373514/gabrielVisual & technical quality are poor, content lacks aesthetic appeal, there’s almost no content variation.https://stock.adobe.com/images/pizza-with-vegetables/353714899  

“Find Similar Image” no longer available (just ‘find similar in video’) “More in series” just brings up the one image selected (despite thumbnails preview showing lots of images in series)  The whole of the Adobe websites no longer working in Safari

Hi, I can't sync my Fotolia account anymore.I already did so a while ago, but now it says it's in use. It's definitely my account.

I recently subscribed for a free adobe stock trial, to avoid billing I used my debit card instead of credit card, but now they have charged me after the free trial, I don't have this much of amount to pay and I never utilised my adobe stock as well, so I immediately cancelled my subscription but now they have charged me more someone please kindly help me 

Stock image 707671228 is not a vector, it’s a jpeg plopped into a vector and totally unusable for my needs. Please refund credit

Hi ​@Liza5C0C  and ​@Riya123 I hope you don’t mind me tagging you . I understand you’re part of the Adobe team and was hoping you might be able to assist or point me in the right direction.I’m seeking assistance regarding an accidental Adobe Stock license on April 29, 2026 (Asset ID: #1222344345, Westend61). This was an unintentional click. Although the file was downloaded at the time, I have not used or published the asset in any way and can delete it immediately if required.As this premium asset used 200 credits, I would greatly appreciate a one-time courtesy credit reversal.I’m happy to provide any additional details via private message.Thank you very much for your consideration.

Hello, I have a problem to add phone number for adobe stock verification. I want to add Indonesia phone number but it say "an error occurred while performing this action. please try again later". Anyone can help me?

Hi @Liza5C0C and @Riya123I'm so clumsy and accidentally download a stock image while browsing the suitable one.The Stock ID 1654488181 von AntonKhrupinArt. Can you help me to remove the license it from my account and grant me the credit back ? Thank you very much. 

Belum tahu banyak tentang jualan foto dan illustrasi mohon bantuannya.

Hello everyone, I'm a contributor on Adobe stock, I make Mogrt templates. I have a question regarding Adobe Firefly-generated images used inside MoGRT templates for Adobe Stock. In some templates, I would like to use images generated with Adobe Firefly, for example as background element that are part of the Mogrt template.My questions is, if  is it allowed to include Adobe Firefly-generated images inside Mogrt templates? I have an active Crative Cloud Pro subscription.I want to make sure everything follows Adobe licensing terms and Adobe Stock submission guidelines before publishing.Thank you for your help.Saso