Stock

Hi, I am trying to but the subscription through credit card. I tried it with different cards multiple times. I am getting an error says 'Invalid card details'. Is anybody aware about it? What am doing wrong?Thanks in advance for your help! Thanks,Smita Kumbhar

Although I have logged in using my Adobe Id (which I use for my Behance account) I keep on getting this error message "This asset cannot be licensed." when trying to get an image or video. I am currently on the 30 day free trial. I am loacted in Singapore. Can anyone help me? Thanks 

My company makes tons of art every day. We have a strict policy of not using AI art, always exclude AI art in Adobe Stock. But, this image came up and I think the contributors might have found a way around labeling the art as AI:"...a Photoshop creation" https://stock.adobe.com/images/an-elephant-by-the-sea-in-sunrise-a-photoshop-creation-on-the-beach-of-mauritius-there-is-a-kenyan-element-in-the-grass-and-sunrice/328737775 This is worrisome if AI art will be sneaking in and rights issues. Some vendors will not accept any sort of AI art.

Hi, accidentally licensed this image which took way more credits than I thought it was going to be. It's #420581396 would I be able to get these credits back?

I was recently searching for photos of cats for a project and came across a large number of photos of cats with terrified looks on their faces after allegedly "jumping into water".  I can't tell is these are AI generated or not, but if they aren't, it seems a little too coincidental for a cat to voluntarily jump into water and where a photographer happens to be present and lucky enough to capture the rare moment . If these are actual photographs then these poor animals are most likely being dropped into water against their free will . So this begs the question as to what standards of animal care does Adobe has in place to ensure its contributors are not causing harm to animals into order to get an interesting photo? Please take this comment seriously. I'll be following up shortly, and I will be drawling the public's attention to the issue if I don't like answer. Best Regards, Craig. 

I'd like to request the function of being able to save products/files in Adobe Stock for future purchases when I come across something I like but not ready to purchase just yet. 

We've been testing the stock library service from Adobe for a while and just downloaded a batch of 7 clips for a project. There are a few features missing from this library service that I won't go into here (e.g., no batch purchasing option), however the key issue that is making us think maybe this isn't a serious offering from Adobe is the following: every invoice (again, no batch processing, so we have 7 invoices to process) contains a 'product id on the line item.' Presumably, this would be the clip id from the library...however, while trying to manually link each invoice to the actual clip it references, we noticed that every invoice has the same product id...and that id is for a clip that we did not purchase. So, effectively, we have 7 invoices for the same clip that we never downloaded and licensed. Anyone else have this issue?

Adobe Stock's support and marketing of AI-generated images should be phased out.To me, these images look like wallpaper art, or framed art you might see in a cheap motel. There is nothing subtle, unexpected, or "creative" about them.AI-generated images have sketchy provenance, and their manufacture steals from professional artists' livelihoods. They are an insult to all professionals.

Does AdobeStock shutdown 40 credit trial ?

Estava apenas olhando as imagens no site, cliquei para saber mais informações e a página de licenciamento abriu, fazendo com que eu clicasse sem querer e comprasse o ativo (pedido AE02254400051CBR, imagem #696068166). Não há página de confirmação nem nenhum aviso de que não é possível cancelar a compra (mesmo com a imagem custando quase 1000 reais, um valor altíssimo), o que é um absurdo, fazendo com que o usuário realize a compra por engano - parece até proposital. Não fiz download da imagem, não quero e não vou utilizá-la e quero o imediato estorno e cancelamento da compra.Solicito que algum funcionário da adobe responda o tópico e por favor resolva o meu problema.

Aslam and Akuaku creator or iage providers are chaeting with the customer of Adobe by providing low resolution paid pictures  

Hello,I have a problem.I can't download stock images.I have tried everything in troubleshooting for problems downloading stock images:1. Ensure that a pop-up blocker is not blocking the download page.2. Ensure that your browser accepts cookies and your firewall doesn’t block outgoing information.3. Sign out from Adobe Stock, sign back in, and try downloading the asset again.4. Try to download the image using a different browser.5. Clear your browser cache and delete your Internet history.It still won't download to my PC.Please help me. Thank you.

This asset is identified as "Penticton Bridge" when in fact it is Okanagan Falls, British Columbia. Please correct the location. Thank you.

Hallo zusammen, für das kommende Release meiner Band würde ich gerne ein Stock-Bild (KI-Generiert) als Single-Cover nutzen. Es würde in soweit verändert werden, dass es zugeschnitten wird und ein Bandname und der Titel darauf geschrieben wird.Die Single soll nicht physisch erscheinen und es soll kein Merch (T-Shirts etc.) erstellt werden. Sie wird im Streaming (Spotify & Co.) veröffentlicht. Das Cover ist nicht der Hauptbestandteil der künstlerischen Veröffentlichung, sondern die Musik. Meine Fragen dazu wären: 1. Welchen Lizenztyp brauche ich hierfür? Reicht eine Standardlizenz oder brauche ich eine erweiterte Lizenz. (Hierzu vielleicht auch die Frage, ob das Aufrufen von verschiedenen Konsumenten im Streaming als Kopie bzw. Ansicht zählt).2. In wieweit ist eine Quellenangabe erforderlich? Bei der Veröffentlichung kann z.B. in Social Media problem eine solche Bennenung stattfinden, auf Spotify beispielsweise könnte ich keine Referenz zu dem Bild angeben. ich ho

Leider finde ich keine konkrete Anlaufstelle, um die vor kurzem erworbenen Bilder zu reklamieren. Die Bilder wurden als Stock-Bilder angeboten und sollten für eine große Kampagne genutzt werden. Die Vorschau sah gut aus, doch erst nach dem Kauf der finalen Daten mussten wir erhebliche Fehler in den abgebildeten Personen feststellen, was den Einsatz der Bilder verhindert. Es handelt sich um folgende Bilder: #657873091 (Fehler an der Hand und an den Zähnen der Frau und Fehler an den Augen des Mannes und der Hand (Daumen zu klein))#657872957 (Fehler an den Zähnen der Frau und an der Augenpartie des Mannes) #664862997 (Zähne der Personen nicht ganz einwandfrei, defekte Kette am Hals der Frau)  Auf stock.adobe.com konnte ich keine Möglichkeit finden, einen Reklamationsvorgang einzuleiten, darum wende ich mich jetzt hier an den Support. Freue mich auf eine Rückmeldung. 

Hi i purchased on 2021 a AdobeStock picture with extended  licence. The picture was not flag as "special" so standar extended licelce applies. We used the picture to print a travel catalogue and put it into a page. Question is if i want to use the same picture for a reprint of the same catalogue today, in 2024, should i buy again the same picture with the extended licence or is still valide the old one of 2021? in other words: does the extenede licence usage of a picture expires? I tried with the customer care support but their answers were contraddictory and i ping pong with an endless ticket. Thanks for the ones can help.  Ciao Luca 

Hello,I designed a logo and incorporated an Adobe Stock illustration. The illustration element is about 25% of the logo design. I modified about 35% of the illustration. I have reviewed the image licensing information but need clarification on whether the stock image is okay to use.If not, what do I need to do to avoid licensing issues down the road?

Hello,I have an inquiry regarding Adobe Stock. I had previously made a payment around April 2023 for a free trial of Adobe Stock and Firefly when Firefly was released, and I understood that a refund was processed. However, upon checking on January 15 for a change in payment method, I discovered charges for Adobe Stock, which I hadn't used for the past 10 months. Additionally, there are charges for the refund. I am willing to continue my subscription for Creative Cloud, but not for Adobe Stock. As a student turned working professional, the amount is quite burdensome. Could you please review this matter and confirm that Adobe Stock has not been used since April? Also, I would like to know if a refund for this situation is possible. Thank you for your assistance.

First let me highlight my exasperation, the customer service from Adobe is non existant, they make it very difficult to solve problems, particulary around billing!! Instead relying on their customers to provide the customer service to other customers (eye roll) I have disovered I am being charge for Adobe Stock Shutterstock, on a yearly plan. Adobe Stock Shutterstock is a program I rarely use and when I do, I have an on demand subscription.     I have already been charged for two months. When I attempted to cancel I was told I would be charged almost $400 to cancel because apparently I have a 1 year subscription.  So if I cancel I subscription I don't believe I sighed up for I will be charged.  If I don't want to pay the $400 I get to continue paying for a subsription I don't want for another 10 months!!  WT!! Then of course it is actually impossible to communicate with anyone at Adobe (see above) so here I am between a rock and a hard place and reall

Hi, I did a trial for Adobe Illustrator and have canceled it. But I didn't know how and why I need to pay and cannot cancel Adobe Stock when I didn't even try to subscribe or use it? Could anyone explain to me please? Thank you!

Hi, I accidentally purchased the wrong video.  Is it possible to get a refund?  It is for ID #204030469.  Thanks.

The following image is of unacceptable quality to be included in the stock repository. It is a whale generated through AI which has three fins (one of which is coming out of its eye). Images like this clutter the system and searches with unusable junk, making it even more difficult to find quality images.FILE #:  585452951https://stock.adobe.com/images/humpback-whale-breaching-and-landing-isla-de-la-plata-plata-island-ecuador-generative-ai/585452951?prev_url=detail