Stock

I get this error when trying to access my adobe stock librariesand this error when trying to load a specfiic libraryThis has been happening for a week now. So far, I have tried a different browser (firerox, chrome, edge), cleared my cache and cookies, restarted my computer, logged out and back in, and temporarily disabled my firewall. It seems to only be an issue on my computer as it works on my Husband's computer. Has anyone else had this issue and know how to fix it? Thanks! 

Hi  I am trying to understand why the search engine returns a different number of images depending on the order in which the keywords are entered. If I search for "england cottage" I get 27,613 images, AND If I search "cottage england I get 27,613 images If I search "english cottage" I get 1,282,804 images returned, BUT If I search "cottage english" I only get 23,924 Any ideas why?   [Moderator moved the thread to the correct forum]

Hello! Hello, so I needed Adobe for a project that I was working on and I cancelled it today, after billing me for the first time. The page that popped up said that I will get a full refund, but in the email it doesn't say anything about it. This concerns Creative Cloud and Stock, I cancelled both and they both said I will get a refund, but nothing in the email. Can you please help me?

Hi! May I use Adobe Stock images for creating mockups and selling them? If yes, what kind of license do I need to purchase?

I am currently working on a project that involves integrating Adobe Stock assets, and I need clarification regarding the Adobe Stock API's capabilities. Specifically, I'm interested in understanding whether it's possible to access metadata that indicates if an asset is designated for "Editorial Use Only." This feature is crucial for our workflow, as we need to ensure that the assets we use comply with the relevant licensing terms.My research so far has not yielded clear information on whether the Adobe Stock API provides this specific type of metadata. If it does, could you please guide me on how to access it? Additionally, if there are any specific API endpoints or parameters that I should be aware of for this purpose, that information would be greatly appreciated.Thank you in advance for your assistance and insights.

I'm a Temple University (Philadelphia) student trying to License a song from Adobe in Premiere Pro for a video but I'm unable to. When I try to buy the song to have access to the License, it gives me an error message telling me to contact my school. Through my Adobe account registered with my school email I have access to Stock photos, etc. but apparently not music...Has this happened to anyone else?Does anyone know how I can resolve this issue and license the song? Or do I just have to find another song to use? 😕😕

I'm familar with downloading stock images and familiar with how purchased apps work within Adobe. But, my purchase of Adobe Stock has been a challenge these last two weeks!!! Our Admin purchased the Stock app for my Adobe login.  However, we were unable to figure how to access the paid versopm, we could only access the unpaid version.  I searched my Adobe login to figure out how to access the Stock addition assigned to my account. Our Admin reached back out to Adobe for additional support which didn't deliver us to the paid version. It never showed up in the paid app section. Today we thought to try logging into my federated account, searched the apps for Stock. I clicked on a random image and, license to test it. <All the other times, a window popped up requesting me to pay for the app.> UGH, now I'm the owner of a very pretty photo that I won't use.  Adobe Stock #672113473Granted it was my bad, I clicked the button but would it be possible to

Hello - I am trying to filter images at stock.adobe.com with the terms "standard content" and "commercial use." However, if I try to make the search more specific, the "commercial use" option disappears from the filter. How can I make sure the images I am using are available for commercial use if this option keeps disappearing? Thank you. 

We have a shared library of bought images in our team plan. Lately the images will appear several times in the library, and sometimes the unlisenced images still stay there after purchase. The software used doesn't make difference, the same situation appears in whole team in all used softwares. Can this bug please be fixed? 

I might be misunderstanding this, but I pay $52.00 a month for CS. I thought you could download the free stock assets [photos; footage; etc.] for free as part of my $52 plan.   I went to the free stock section and downloaded a short 8 second clip. It went to my library. I then opened up the library and there it was. I then wanted to download it to my PC so I could then import it into Premiere. There was no download button, so I right-clicked on it to download it. It did but it's low res and watermarked.   So does this "free" stock come with my $52 plan? If so, can you tell me how to download the high-res version of the free stuff?   Thank you.

Ich habe eine Frage zu den Lizenzbedingungen: Nach Abschnitt 3.1 (4) darf man ein Werk nicht mit einer Pressemitteilung zusammen verwenden, vervielfältigen, verbreiten oder anzeigen, die die Verbreitung der eigenständigen Grafikdatei umfasst. Was heißt "eigenständig" in diesem Sinne? Wäre es beispielsweise erlaubt, ein Werk als Hintergrundbild zu verwenden, wenn das Werk/Hintergrundbild von eigenen Portraitbildern und/oder Texten (jedenfalls teilweise) grafisch überlagert wird?

Hello, I am new in adobe stock and accidentally I have purshused license for audio. Is there a way to reverse it ?Title of the music I would like to remove and get credit back is : 12/20/23, 2:19 PMLift Up Music/FineTune MusicCan anyone help ? Virtual chat should connect me with agent but no one get back to me.Thank you in advanceBest,

I cannot licence anything I want. What you are doing is against human rights. I am a graphic designer who lives in Turkey. I pay monthly payments as others. You say "I can see by your Adobe ID that you are located in Turkey. Users from Turkey have restricted access to Adobe Stock." I don't know where to object or complain. I just want you to cancel my subscription without paying a cancellation fee. I don't want to stay on such a discriminatory platform.

I've been putting together material for one company that I have been doing design work for over the last year. I only work for this one company, and don't do design in any capacity for anyone else.As such, I would like to transfer the licencing for the stock that I have been using to their account to ensure that all of the tax protocols for reimbursement are correct. I've looked up to see if it's possible to transfer a licence for Adobe stock to another account if the licenced asset is only going to be used by that specific client, and it appears it is possible.I am also aware that the clause under section 6.4 on page 4 specifically stipulates this, and that this information can be found here: https://wwwimages2.adobe.com/content/dam/cc/en/legal/servicetou/Stock-Additional-Terms-en_US-20210129.pdfWhat I don't know and can't find anywhere online is directions on HOW to transfer the licence.How do I do this?   [moderator deleted copy/paste scrap preceding the link]

I have downloaed several comp images, and they have been approved. Is there a way online to view all of the comps I have downloaded, so I can qucikly purcahse them? Thanks .

Yesterday my team was able to download images from Adobe Stock within our Pro team plan. This includes unlimited Adobe Stock images. Today, when I go to Adobe Stock I have to buy an image rather than having a download option. We have not changed our plan and each user is under the team organization. 

Hello, I'm trying to add a solid color background in Illustrator to image 541121258 – I have downloaded the transparent PNG but unfortunately the edges of the illustration are jagged. Why is this not available as vector? I may have to go back to the client and choose a different image. See screenshot attached.

My account includes ten free images per month. How do I get these? It seems like my only option is to buy images.

Bonjour, une image proposée à la vente montre des bébés, visiblement générés par l'intelligence artificielle. Les bébés ont jusqu'à 6 ou 7 doigts ! Voici la référence : 621896748.Je pense qu'il faudrait soit la retoucher, soit la supprimer du stock.

Hallo zusammen,ich habe eine Frage. Ist es möglich, ein Video zurückzugeben und die Credits wieder zu bekommen?Das Video wurde natürlich auch nicht benutzt.

Hello - I have three $30 charges I did not authorize for "Adobe Stock" - whatever that is. One in August of this year. One in September of this year. And one in December of this year. I had the photography plan in 2021, but cancelled it pretty quickly and haven't had it personally for 2 years. I don't need a personal account because I'm added to my boss' business account, which I've been on for one year or more. Two of the charges were made after I'd lost one of my bank cards and while it was turned off. How they managed that, I'd like to know. This last charge is using a new bank card that I've NEVER given to Adobe, so I'm not even sure how they have the card information. I need Adobe to stop charging my card without permission. Like immediately.

DESEO CANCELAR MI PLAN, PERO AUN TENGO MUHOS CREDITOS DE IMAGENES POR UTILIZAR, QUE PASARIA EN ESE CASO?

Bonjour, Je suis étudiante en Design Graphique, par le biais de mon cursus j'ai accès au pack Adobe. Seulement, lorsque je souhaite télécharger des mockup via la licence sur Adobe Stock ils me disent que je ne peux pas les télécharger car ma licence ne me le permet pas alors que j'ai 25 crédits à utiliser.  Avez-vous une solution ?  Merci à vous. 

Ich hab die Lizenz für Datei Nr. 178849870 erworben. In der Bibliothek wird mir die richtige Datei angezeigt, sobald ich sie öffne, ist es eine komplett andere (siehe Bilder). 

I pay 19.99 for stock images but can't download any without paying more. I have 1500 credits. What am I doing wrong?