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About this articleRead time: ~3 minutesPublished: May 12, 2026 TL;DR: AI Assistant in Adobe Scan is a generative AI feature in the Adobe Scan Android app that lets you ask questions about any scanned document by voice or text and get answers with citations. Think receipts, forms, handwritten notes, multi-page contracts: scan it, ask it, done.Ever scanned a 12-page rental agreement and spent 20 minutes hunting for the security deposit clause? That's exactly what AI Assistant in Adobe Scan is built for : you scan, you ask “what’s the deposit amount?” and it answers with citations pointing to the source. It’s not a new app, but a generative AI layer baked into the Adobe Scan mobile app you already use. The unique bit: AI Assistant only reasons over your scanned document and shows numbered citations pointing back to the exact section, so you can verify before you trust. What is AI Assistant in Adobe Scan?AI Assistant in Adobe Scan is a generative AI feature in the Android app that lets y
We truly appreciate the time you've spent with Acrobat Mobile or Scan. While we’re sad to see you go, our priority is to make cancellation simple, transparent, and respectful of your time. Before you proceed, here’s what you need to know about refunds:If you cancel within 14 days of your original purchase, you’ll get a full refund. If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy. Here’s how to cancel based on your subscription type:On Android: Use our automated cancellation form to submit your request. It only takes a few moments. On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article. On Desktop (Acrobat Pro): You can cancel anytime through your Adobe Account by following the steps in this guide. Wondering about your account, payment, or plan? Ask away right he
can’t edit scans anymore after 29.09.2026 iOS updatesee iOS menu attached.signing out / signing in does not help
I subscribed to the annual plan on October 4th. I need to cancel it before the free trial ends but it is not reflected on my google play account. I have contacted Google Play but they don't have the option to cancel as it doesn't appear at their end.
Is there any way to turn off the automatic upload to cloud feature ? There should be.Give users the freedom to choose if they want to upload the file or not.
I didn't signed up for the subscription now I m charged and I don't know how to cancel it. Pls cancel my subscription
I have already subscribed to adobe scan, yet my service is not active. Why?
I have a paid adobe account but my mobile adobe scan is saying it's the free version not sure how to sync
I work for a county government department in California, and we were exploring the idea of using our MDM solution to push APKs to mobile devices. Is it possible to download the Adobe Scan APK to distribute it thusly?Thanks,--Robert Huss
The scanned format is attached below 👇?? explain??
Hello Adobe community and moderators,I didn’t knew about this, but I accidentally got charged ₹2,675 for Adobe Scan yearly subscription. I got the mail on 3 October around 10:45 PM. After checking it, I cancelled the subscription from Google Play Store within around 30 minutes.I honestly don’t know how this subscription happened. I would never knowingly subscribe for such a high amount of ₹2,675. I cancelled it as soon as I came to know about the charge.Please if any Adobe moderator or support person can help me with the refund, I would really appreciate it. ₹2,675 is a very big amount for me and I really need the refund.Details:Order number: GPA.3322-8080-0686-04850..0Registered email: My Adobe account emailPlease help me with this and let me know if anything else is required from my side.Thank you.
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I’m interested in understanding the best practices for installing APK files, especially when managing multiple Android devices. Users should check the APK source, permissions, file integrity, and compatibility before installation. It’s also important to use trusted sources and scan files for potential security risks.
Previously when I share a scanned document to WhatsApp it would show a thumbnail showing some content of the pdf but for the past two days it's not showing directly it's just attaching the pdf and the content of the pdf is not previewer on whatsapp
I cannot use the scan app on my iPhone. It wil not open
I have just paid the subscription amount but I have not received the subscription yet.
Please contact (personal information removed by moderator) i want my refund back
Hello, I recently noticed that my bank account was charged for an annual Adobe Scan subscription. This purchase was not made by me — a friend used a different email address but my payment method was charged without my permission. I do not use Adobe Scan and did not authorize this subscription. I kindly request a full refund for this transaction and the immediate cancellation of the subscription. Here are the details: Date of charge: 29th July, 2025 Amount charged: Twenty nine thousand naira Bank name: Guaranty Trust Bank Email used for the subscription: [P.I removed by Moderator] Please advise on the next steps to process my refund. Thank you for your assistance.
I’m trying to cancel this so I don’t get charged
SosHow can I cancel the wrong subscription ?
Impossible d’enregistrer les scans à cause essai gratuit qui apparaît et bloque entegistrer
My adobe scan all files are disappeared. There is all bills and docs please provide solution.
I signed up for a free trial of Adobe Scan Premium through the Google store on my phone, I went back and cancelled the subscription after a couple of days as it wasn't as useful as I'd hoped.Unfortunately it seems that there was an error or the cancellation didnt go through as I now have a pending charge for $104.99 on my card. As soon as I noticed the charge I went back to the google store and found that the original cancellation can't have gone through. Im hoping that since I cancelled the same day it tried to charge my card and have not used the app at all that I can be refunded as the issue was a technical error. Trying to navigate the website for help is useless, hence posting here. The Adobe website tells me to refer queries to Google but they then refer me back to Adobe......some clarity would be great
Porfavor requiero ayuda para abrir la cuenta en el pc ya que pago y requiero realizar trabajos desde el pc gracias
Earlier working on i phone and android device
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