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After Effects 23.6 can't continue: internal structure inconsistency (g) ( 25 :: 2 ) macOS Sonoma

Enthusiast ,
Oct 03, 2023 Oct 03, 2023

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After Effects froze my whole computer tonight. I did a force restart and when I came back up, I was greeted with these 3 errors (see attached screenshots) and After Effects refused to open. Errors:

  1. After Effects can't continue: internal structure inconsistency (g) ( 25 :: 2 )
  2. After Effects error: globals unborn. ( 21 :: 3 )
  3. After Effects can't continue: unexpected failure during application startup

 

I uninstalled AE then reinstalled it. Errors persisted. I used CC cleaner. Errors persisted. I can't get back into normal AE 23.6. Please help!!!! Mac OS Sonoma 14.0, 64gb ram.

 

update 10/15/23 this is the 3rd time in a 1-2 week span that AE has crashed on me and now i cant get back in again becaus of global unborns. I cleared the contents of the preferences folder and the media core folder. Then tried to open AE. The 3 errors persisted and AE wouldn't open. So I went to adobe live chat. the minute they remoted in, I could open AE again. But the minute I ended the live remote, I couldnt get into AE and the 3 errors persisted again. It defied logic.  Another operator remoted in and uninstalled creative cloud and reinstalled and the 3 errors still persisted (media core folder was empty). He couldnt figure it out and asked if a senior tech could call me back tomorrow. I said no, please we need to fix this tonight. He ended up going to the application on the desktop, right click on AE, "show package contents", go into Contents -> MacOs -> and within that folder is a 106kb file called "after Effects" and he opened it with terminal and then AE opened.

 

Title edited by Mod.

 

why did the mod change the title of my post? this has nothing to do with cant continue? this has to do with AE crashing and not reopening.  Anyway: folks dont freak out, go to adobe live chat (https://helpx.adobe.com/contact.html) and ask them to remote in and fix it for you. you'll see them go to activity monitor in apple and force quit out of all the adobe activity. then they'll probably uninstall , and remove your preferences and remove your plugins from media core.

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correct answers 2 Pinned Replies

Adobe Employee , Oct 06, 2023 Oct 06, 2023

The cause of the issue appears to be Sonoma adjusting the permissions and access to folders that After Effects requires to run. These include:

  • /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
  • /Users/[Username]/Library/Preferences/Adobe/After Effects/[Version]

 

To check for the appropriate permissions:

  1. Navigate to /Library/Application Support/Adobe/Common/Plug-ins/7.0/
    • Right-click on the MediaCore folder and choose Get Info from the context menu.
    • Open the Sharing & Permission
...

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Adobe Employee , Jan 02, 2024 Jan 02, 2024

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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@Min_Kim Did you follow the pinned reply steps above? If you have an it is still not working, we'd love to take a look at the machine to better understand the issue. 

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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Yes, I did follow the pinned instructions. I was able to open AE, and for a few minutes, it seemed to be working. However, AE crashed again after a few minutes, and the unborn issue kept recurring over and over.

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Did you ever see a crash dialog that you could submit the crash with? I looked up your email address in our crash system and couldn't find anything logged so it's hard to know what caused the initial crash. As to the unborn message, it's the wrong message (I'm sure that's obvious) but it comes from AE not being able to access the disk correctly. Unfortunately we haven't been able to get any repro internally, so the info we have in the pinned post is all we have for the moment. One other user mentioned deleting all the previous version preference folders, perhaps you can try that?

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Enthusiast ,
Oct 17, 2023 Oct 17, 2023

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I was motion tracking something just now and I pressed the escape key and After Effects closed on me. and when I tried to reopen it, i got the same error again: internal structure inconsistency

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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Removing the plugins from the Media Core worked for me. Once Ae opened in safe mode, I reset preferences and everything seems to be working again.

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New Here ,
Oct 17, 2023 Oct 17, 2023

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I am also having the same issue, my AE completely freezes my laptop and then I need to restart. Then when I open it back up all the error come up. I have gone into MediaCore but I have zero plug-ins only the dummy.txt. I have gone into the Preferences of MediaCore and my 24.0 folder is set to Read & Write. Do I need to delete all the other version or something? I feel like I have tried everything at this stage. I've also cleared my Cache in AE incase that had some effect. Please help me!

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Enthusiast ,
Oct 17, 2023 Oct 17, 2023

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"please help me" -> please re-read my post: "folks dont freak out, go to adobe live chat (https://helpx.adobe.com/contact.html) and ask them to remote in and fix it for you. you'll see them go to activity monitor in apple and force quit out of all the adobe activity. then they'll probably uninstall , and remove your preferences and remove your plugins from media core."

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New Here ,
Oct 21, 2023 Oct 21, 2023

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I have gone through remote with Adobe not even an hour ago and they went into Activity Monitor etc. After the remote session I went into After Effects to continue my work but then it crashed again. This really needs to get this sorted

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Adobe Employee ,
Oct 22, 2023 Oct 22, 2023

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@Leanne5EFC Can you screen record what is happening (from before you start AE to after it crashes). Have you also updated to 24.0.1 to see if that helps? 

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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I'm getting another error... again... can't open AE.2023-10-24_20-38-47.png

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Adobe Employee ,
Oct 25, 2023 Oct 25, 2023

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@Min_Kim There were no other error messages that showed up before the one you posted in the image? 

 

If you go into the /Users/[Username]/Library/Preferences/Adobe/After Effects/ folder, can you try deleting everything in there? (take a backup if you want to beforehand). A couple of users have indicated that they've fixed their issue by removing older preferences folders. 

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New Here ,
Oct 26, 2023 Oct 26, 2023

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Try this! It worked for me.

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New Here ,
Oct 26, 2023 Oct 26, 2023

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Type in ctrl+alt+shift on program start to clear preferences, seems to fix the issue.

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New Here ,
Oct 29, 2023 Oct 29, 2023

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right click on AE, "show package contents", go into Contents -> MacOs -> and within that folder is a 106kb file called "after Effects" and he opened it with terminal and then AE opened.

Really works - Thanks

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New Here ,
Oct 29, 2023 Oct 29, 2023

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Screenshot 2023-10-30 at 7.12.46 AM.png

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New Here ,
Nov 03, 2023 Nov 03, 2023

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This worked for me, for now.

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Adobe Employee ,
Nov 03, 2023 Nov 03, 2023

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@diaso21321302f7v1 Only AE 24.* has been tested for MacOS 14. There will not be support for older versions of AE on MacOS 14. 

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New Here ,
Nov 09, 2023 Nov 09, 2023

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I have had the same issue for the past 3 weeks. When i work on a project, on after effects, my computer screen will just freeze and my computer crashes entirely. Ive spoken to three different adobe agents about the matter and each one of them has modified the accessibility and permission settings in my computer, to no avail. I was working on 23.6 and thought that updating it to 24 would help the situation, but it crashed my computer again. 

I am aware of the changes made by apple with its new MacOS, but is there another reason why, even after changing the permission settings, it keeps crashing my entire computer? 

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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@Aleksia_V Full computer crashes are generally related to hardware failing or at least hardware being pushed to its limits. Normally when a Mac crashes like that, it'll bring some crash information after it's been restarted which might give some insight into the issue (kernel panic, hardware failure, etc.). Do you get any information from the OS? 

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New Here ,
Nov 12, 2023 Nov 12, 2023

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I do get crash reports but I have never looked to see if i had any information on the OS. Is there a way to access past crashes?

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Enthusiast ,
Nov 12, 2023 Nov 12, 2023

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I was pretty convinced that my computer is showing early signs of hard drive failure. especially with all these unexplained adobe issues. I even saw one disk utility warning that apple phone support claimed was an early sign. So I wiped the computer. took it to an apple specialist who ran hard drive diagnostics on it and couldnt find any signs of hard drive failure.

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New Here ,
Nov 13, 2023 Nov 13, 2023

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This works for me!

For two times my macbook shoutdown for low battery with Ae open, then at restart, Ae doesn't open in any way.

this is the message:Screenshot 2023-11-13 alle 20.29.24.jpg

 

After put the empty text in log folder is fix, many thanks!!!

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Enthusiast ,
Nov 14, 2023 Nov 14, 2023

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its ridiculous that this error is saying permission issue because I've been using AE for days now. and havent updated my computer once or havent done anything to it at all and then it crashes today out of nowhere because it didnt like how big a precomp was and when I try to open AE back up it tells me: "unexpected error has occurred and After Effects will not shutdown. Please check you have the appropriate permissions to launch After Effects as well as read/white access to the After Effects preferences folder. If any other error messages were displayed prior to this, please review and resolve if possible." and keeps telling me that every time i try to open it

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Adobe Employee ,
Nov 14, 2023 Nov 14, 2023

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@rachelcenter Let's get a video call organized so we can take a look at what's going on. The error is coming up because AE can't startup and likely it is related to accessing some file in the preferences folder. It would be great to be able to investigate it over a call if you can make that work?

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Enthusiast ,
Nov 14, 2023 Nov 14, 2023

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Nothing to show you any more in a video call, obecause I already fixed the issue: I did what @default0d5qai9tit4e suggested. I held down Command+Option+Shift then pressed the After Effects icon in my dock, and it didnt give me the error. and it booted up to a window where I chose the"continue" button and went straight back to work in AE.

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