Camera Render Type Change Error

[Tibet S]

Facing a oftenly happening issue here with the 3D camera. Whenever I try to change Camera type (Classic 3d > Advanced 3d for example) it either shuts down itself, or forces me to make a save file before it changes camera and closes the software or both. This happens when I turn a layer into 3D or change render options of a 3D layer. Once this happens, the last version of project file becomes unavailable to being used because that same error pops up every time i open it. 

This happens when I set a 3d camera layer (regardless of the preset or camera type) and turn a layer into a 3D. I actually need to solve this ASAP

[nishu_kush]

Sorry for your issue. Can you check if workaround provided in the following thread helps: https://adobe.ly/3A553dr

Let us know the outcome.

Thanks,
Nishu

[DaciaSaenz]

Hi @Tibet S,

That's frustrating. I want to help you figure out how to resolve your issue when using the Advanced 3D Renderer, (we'll get to that momentarily), but I'm unclear why you are changing the Renderer if you mean to change a property of the camera? 

If you need a fix ASAP, is it possible for you to continue working in the Classic Renderer? 

If not, then can you please share the following information: 

• What version of After Effects are you running? 
• What are your System and OS Specs?
• What kind of GPU do you have installed and is the driver up to date? 
• Do you have an Integrated GPU? Meaning if you look up your Display Hardware in your Device Manager, do you see two GPUs listed? 
• If you close AE, then right-click on the After Effects icon and select "Run as Administrator" to launch AE, and then switch to the Advanced 3D Renderer, does that resolve the issue? 
• Are you working from files that are in a cloud-based storage? 
• Is your local storage close to full? 

Thanks for the info and let's try to get you back in business. 

Dacia

- AE Engineering Team

[Tibet S]

Hi @DaciaSaenz. Thanks for the reply. Answers for the listed questions is as following:

1. 24.5.0
2. Windows 10.

3. RTX 3060 Ti and driver is up to date.

4. No.
5. Surprisingly it solved the issue.
6. No.
7. Not much.

Let me know if you need any more information

[nishu_kush]

Thanks for giving that a try. Looks like you're hitting a bug that's mentioned in the thread I linked in my previous message.

Team is working on fixing the issue. Appreciate your patience.

Thanks,
Nishu

[DaciaSaenz]

Thank you for the quick reply and for confirming that Run As Admin solves your issue, @Tibet S.