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Preview on my normal video is glitching

New Here ,
Feb 25, 2023 Feb 25, 2023

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When i was mid way into editing my commision i noticed that on the 3d and 2d transitions of my edit has a video glitching like its playing and its flickering a freezed frame and when i tried clearing my cache it got worse.

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Compositing and VFX , Crash , Import and export , Performance , Troubleshooting

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correct answers 1 Pinned Reply

Adobe Employee , Feb 28, 2023 Feb 28, 2023

Hi @Jaycee26805884af9o,

Thank you for reporting this issue. This appears to a problem with the .mp4 decoding. You might try disabling "Enabling hardware accelerated video decoding" under Preferences > Import > Video Footage.

 

Additionally, would you be able to share the glitching footage with us? If we are able to reproduce the issue, we can investigate a potential fix.

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

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New Here ,
Feb 25, 2023 Feb 25, 2023

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When i was mid way into editing my commision i noticed that on the 3d and 2d transitions of my edit has a video glitching like its playing and its flickering a freezed frame and when i tried clearing my cache it got worse.

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @Jaycee26805884af9o,

Thank you for reporting this issue. This appears to a problem with the .mp4 decoding. You might try disabling "Enabling hardware accelerated video decoding" under Preferences > Import > Video Footage.

 

Additionally, would you be able to share the glitching footage with us? If we are able to reproduce the issue, we can investigate a potential fix.

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

Status Needs More Info

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