Preview window not updating

[leslie_c3]

My preview window in AE won't update. For the first 15 seconds it works just fine, but then stops updating. The entire program, however, acts like I can still interact with objects in the projects, such as zoom, render quality, layer selection, and every other layer property, but the preview doesn't update.

I have a 5070 Ti and 16 gb of ram. As far as I can see, all drivers and software is 100% up to date.

[Kevin-Monahan]

Hi leslie,

Thanks for the message. Have you tried any common troubleshooting steps yet? 

The preview window in After Effects not updating after 15 seconds is a known issue that can have several causes. Common fixes include:

- Purging all memory and disk cache (Edit > Purge > All Memory & Disk Cache).
- Restarting After Effects and your computer.
- Resetting After Effects preferences (hold Ctrl+Alt+Shift while launching After Effects).
- Checking audio hardware settings and switching between device classes (MME/ASIO).

Let me know if any of these things assist you.

Thanks,
Kevin

[leslie_c3]

Yes, I've tried all of these. I've even uninstalled AE and reinstalled it.

[David.Arbor]

Hi @leslie_c3 , can you please post a screen recording of what's happening? This will help us get a better idea of what's actually happening.

A few other questions:

1. When did this start happening, with just this project, after a software update, or something else?
2. What exact version of AE you're running, not just the year, but the whole version number from Help > About After Effects.
3. As for your driver, are you running the latest Studio or Game-ready driver? The Studio drivers work best for Adobe applications, so please check that you're running the latest version from this month.
   
   Thanks,

- David, After Effects Engineering Team