After effects 23.3 freezes on initializing media core startup screen then crashes

[James_-]

I stopped using after effects for about a month, tried opening it and had this problem, not really sure what could be causing this problem, ive uninstalled after effects and creative cloud as a whole but that did nothing. Ive tried starting in administrator, deleting my preference folder, allowing all adobe software through my firewall. I cant really think of anything else to try so if anyone has any ideas please let me know, if you need more information let me know.
Thanks

Title edited by Mod.

[Mylenium]

without any system info we can't tell you much. The usual suspects apply: check your graphics driver and update it, make sure local access to all files and folders is possible and the CC stuff can connect to the Adobe servers.

Mylenium 

[AmayIzzzLearning]

Hello, I'm also facing same issue on my ROG Strix G15 and my RTX 3060 drivers are updated. And I have same story as I had exams I took a break from editing for a month and now it doesn't start ( gives same crash file everytime I try to start Ae). 

 

[James_-]

Motherboard - asus prime b450 plus
CPU - amd 5 3600

GPU - rx 580 pulse 8gb

RAM - corsair vengeance pro 32gb

I havent made any hardware changes since the problem started

[nishu_kush]

Hi James and Amay29318398zb1b,

Sorry for your issue.

It could happen due to unsupported/corrupted third-party plug-ins. Please try this: Go to the following location and remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.

Location on Windows - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

Location on macOS - HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know how it goes.

Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu

[AmayIzzzLearning]

Hello sir, 

It's still crashing on same thing as it initializes mediacore and when I opened it after you told me to clear all plugins it gave me same crash file I'll leave this file here. 

[James_- · Accepted solution]

i just fixed it, i plugged my 1050ti into my pc afew days ago and installed nvidia drivers, i uninstalled those and after effects started up fine, check your drivers that might be your problem aswell

[HO23]

May God bless your soul. You literally fixed my problem, i will be able to pay my rent loool thank you again!

[James_-]

yeh i removed all the plugins but its still the same, is there anything else we could try? 

[Cortex38399530pash]

Bro it solved the issue! Damn, thanks!

[Elodie28865084x0ka]

Bonjour je viens sur ce forum car j'ai un énorme problème concernant AE. 

Depuis plusieurs mois quand j'ouvre le logiciel il me met sur la page de chargement, puis se bloque et me créer des fichiers sur mon PC en boucle. Obliger d'aller dans le gestionaire des tâches pour qu'il s'arrête.

J'ai désinstaller toute la suite adobe, j'ai tenté d'aller sur d'autres versions, supprimer les caches.. mais rien n'y fait, le problème persiste.

Ci-joint une photo de ce qui se produit quand le logiciel se lance. 

"AfterFX_2023-04-05_100104_DESKTOP-IVT0H6T.crash"

[AmayIzzzLearning]

If you have your GPU turned off then turn it on and update the graphics drivers for the GPU and it will work like it used to do. I faced same issue and went to uninstall Adobe like 3-4 times when I didn't knew it was my GPU 😂. 

[Александр29351985sh3a]

Good afternoon. Please tell me, AE does not open. When I go to AE via Creative CD, the wheel spins and then throws it out and a CRASH file is created on the desktop. tried reinstalling, updating, completely deleting Adobe suggestions. but the problem never went away.

[AmayIzzzLearning]

Update the drivers of GPU and restart the pc with windows updates also check if you're GPU driver is perfectly installed. And if you turned off graphics card turn it on before starting the Ae Pr etc 

[AmayIzzzLearning]

I didn't login on After Effects, Premiere Pr, etc for a month because of my exams and when I logged in 2-3 days ago it got stuck at initializing Mediacore and then created a crash file. I'm so annoyed at this point, I'm on trial version and wanna buy it because I wanna learn better editing. But this bug is not letting me login in any of these. I cleared the Mediacore files except the Dummy.txt but It didn't help me at all. 

[jenkmeister]

At least for AE, I'd start by upgrading to AE 23.3, which should be available in CCD. The portion of the crash file the video showed appears to indicate a buffer overrun situation which may have been fixed in the newer AE version. 

[AmayIzzzLearning]

I downloaded the trial version of latest build. And it's crashing alot and At this point I'm almost giving up on After Effects. 

[jenkmeister]

Your video shows running after effects 2022 not 2023 so that trial download isn't the latest. If you're able to get 2023 downloaded and it keeps crashing, please post that log file so we can look further. 

[nishu_kush]

Hi AmayIzzzLearning,

Sorry for your issue and thanks for sharing the crash log via DM.

@jenkmeister looked at the log and it seems to be related to the GPU driver. Can you try updating it and see if that helps? For the investigation propose, would you mind letting us know the make and model of the GPU and what's the version of its current driver?

Let us know.

Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu

[nishu_kush]

Hi all,

Updating the GPU driver fixed this issue for some users.

Let us know if that works for you.

Thanks,

Nishu

[hanifonana23]

good day, same issue but the difference is i dont have a GPu i use the internal graphic of my MOBO and it worked just fine. as i upgraded it stopped working. and i also have the crash file on my desktop my drivers are all up to date 

[hanifonana23]

motherboard is a z590 master the process is intel i9 i ordered a new cpu the previous one just stopped working. but in the meantime i have been using the internal graphics Intel HD 750

[nishu_kush]

Understood! Can you please let us know which version of the Intel HD 750 GPU driver you have installed? Have you updated it recently?

Looking forward to your response.

Thanks,

Nishu

[ScaryKing]

so i installed 23.0 again. it is not an option for me to move something back and forth in the sytstem. a software has to run.

[raul5DEE]

urgent help to solve the error, nothing of what was said works for me