After Effects is creating .CRASH files on my desktop every time I open it. It isn't crashing.

[roberts36345217]

After Effects is creating .CRASH files on my desktop every time I open it. It isn't crashing. Does anyone know how to change this behavior?

[nishu_kush]

Hi roberts36345217,

Welcome to the community.

What's the exact version of After Effects you're using? Also, what are your system specifications (CPU, GPU, RAM, OS version)? Please share the file After Effects creates on your desktop so we can investigate.

Looking forward to your response.

Thanks,

Nishu

[roberts36345217]

Thanks, Nishu!
Version of AE is 22.4, CPU is Intel(R) Xeon(R) CPU W3670 @ 3.20GHz 3.19 GHz, GPU is NVIDIA GeForce GTX 1660 4Gb, 24Gb RAM, Windows 10 Pro. I have attached one of the files, it usually makes a few at a time.

[nishu_kush]

Thanks for sharing the details and the file.

Engineers suspected that it could be the Maxon's Particular plug-in. Are you using it? If so, try uninstalling it temporarily and see if that helps.

Thanks,

Nishu

[shannons45648962]

My after effects is doing this as well but won't open just continually crashes and creates crash files on my desktop. I have tried everything online to see if it will fix it and nothing has. Any ideas???

[nishu_kush]

Hi shannons45648962,

Sorry about the crash. Could you share your system specifications (CPU, GPU, RAM, OS version)? Try updating your GPU driver.

Let us know if that helps.

Thanks,

Nishu

[shannons45648962]

hi I had someone at adobe fix it for me. Thanks!

[Raoul15D5]

What was the fix?

[Joby30056385ky28]

How did it fixed ?

[Yashraj5CE9]

My After Effects Is Also Doing The Same and I dont know What to do right now

Please Help me

[nishu_kush]

@Yashraj5CE9,

Have you tried updating the GPU driver to the latest? If that does help, try clean installing the driver.

Let us know the results.

Thanks,

Nishu

[Justin330214403j3f]

Hey @nishu_kush,

I perosnally tried both and it is still not working, any solution?

[nishu_kush]

In most cases, this issue is related to the GPU driver. Have you updated/changed your GPU? If so, make sure to remove the old GPU's driver and its residue files.

Hope it helps.

Thanks,

Nishu

[de cinque5D90]

Hello, I have the same problem. I wonder if it's possible to change the destination folder for the .crash files.
At least I won't have my desktop filled with them every week.
Thanks