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After Effects is creating .CRASH files on my desktop every time I open it. It isn't crashing.

New Here ,
Jun 24, 2022 Jun 24, 2022

After Effects is creating .CRASH files on my desktop every time I open it. It isn't crashing. Does anyone know how to change this behavior?

TOPICS
Crash , Error or problem , How to
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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

Hi roberts36345217,

 

Welcome to the community.

What's the exact version of After Effects you're using? Also, what are your system specifications (CPU, GPU, RAM, OS version)? Please share the file After Effects creates on your desktop so we can investigate.

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Jun 25, 2022 Jun 25, 2022

Thanks, Nishu!
Version of AE is 22.4, CPU is Intel(R) Xeon(R) CPU W3670 @ 3.20GHz 3.19 GHz, GPU is NVIDIA GeForce GTX 1660 4Gb, 24Gb RAM, Windows 10 Pro. I have attached one of the files, it usually makes a few at a time.

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

Thanks for sharing the details and the file.

Engineers suspected that it could be the Maxon's Particular plug-in. Are you using it? If so, try uninstalling it temporarily and see if that helps.

 

Thanks,

Nishu

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New Here ,
Jul 19, 2023 Jul 19, 2023

My after effects is doing this as well but won't open just continually crashes and creates crash files on my desktop. I have tried everything online to see if it will fix it and nothing has. Any ideas???

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Adobe Employee ,
Jul 21, 2023 Jul 21, 2023

Hi shannons45648962,

 

Sorry about the crash. Could you share your system specifications (CPU, GPU, RAM, OS version)? Try updating your GPU driver.

Let us know if that helps.

 

Thanks,

Nishu

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New Here ,
Jul 21, 2023 Jul 21, 2023

hi I had someone at adobe fix it for me. Thanks!

 

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New Here ,
Aug 11, 2023 Aug 11, 2023

What was the fix?

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New Here ,
Oct 25, 2023 Oct 25, 2023

How did it fixed ?

 

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New Here ,
Aug 19, 2023 Aug 19, 2023

My After Effects Is Also Doing The Same and I dont know What to do right now

Please Help me

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

@Yashraj5CE9,

Have you tried updating the GPU driver to the latest? If that does help, try clean installing the driver.

Let us know the results.

 

Thanks,

Nishu

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New Here ,
Oct 18, 2023 Oct 18, 2023

Hey @nishu_kush,

 

I perosnally tried both and it is still not working, any solution?

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Adobe Employee ,
Nov 01, 2023 Nov 01, 2023

In most cases, this issue is related to the GPU driver. Have you updated/changed your GPU? If so, make sure to remove the old GPU's driver and its residue files.

Hope it helps.

 

Thanks,

Nishu

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New Here ,
Jan 02, 2024 Jan 02, 2024

Hello, I have the same problem. I wonder if it's possible to change the destination folder for the .crash files.
At least I won't have my desktop filled with them every week.
Thanks

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New Here ,
Jun 27, 2024 Jun 27, 2024
LATEST
I'm experiencing the same thing. I'm not very knowledgeable about this issue, but I installed a few plugins and this problem occurred. I think it happened because I put all of them on different disks, or I don't know, I don't remember because I had to download a lot of different things. As a result, even though I deleted them all, the error was not resolved.
 
Sayura38305451tzj5_0-1719526048831.png

 

 
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