After Effects is creating .CRASH files on my desktop every time I open it. It isn't crashing.

New Here ,
Jun 24, 2022 Jun 24, 2022

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After Effects is creating .CRASH files on my desktop every time I open it. It isn't crashing. Does anyone know how to change this behavior?

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Crash , Error or problem , How to

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Hi roberts36345217,

 

Welcome to the community.

What's the exact version of After Effects you're using? Also, what are your system specifications (CPU, GPU, RAM, OS version)? Please share the file After Effects creates on your desktop so we can investigate.

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Jun 25, 2022 Jun 25, 2022

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Thanks, Nishu!
Version of AE is 22.4, CPU is Intel(R) Xeon(R) CPU W3670 @ 3.20GHz 3.19 GHz, GPU is NVIDIA GeForce GTX 1660 4Gb, 24Gb RAM, Windows 10 Pro. I have attached one of the files, it usually makes a few at a time.

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Thanks for sharing the details and the file.

Engineers suspected that it could be the Maxon's Particular plug-in. Are you using it? If so, try uninstalling it temporarily and see if that helps.

 

Thanks,

Nishu

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