Bad Tracked Memory ID 23::33

[Arthur_wln]

Hi guys,

I just upgraded to the 2022 versions of all the Adobe suite. I can't import a photoshop file into After Effect, I get the following error message : 

And then everything crashes, and an automatic save of the project is made, with the psd file but without the file's layers.

Does anyone know anything about this? Can you guys help me? Thanks

[josea97246025]

The PNG workaround, Not working for me. 
This is really annoying

[rhinomite]

Whoa - been having same exact problem. Weirdly, the initial PNG import,  then PSD import as composition worked. very strange, but thanks for the tip. 

[simon tan · Accepted solution]

I did a reset on my preferences and it worked

To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

hope it helps

[andreeagmihalache]

This worked for me! Thanks!

[Jürgen Schmallop]

Works!

[Amir Irani]

Thanks 👍

[treertree]

Worked for me as well! Thank you so much

[Edward5E26]

This works. thanks!

[David Rodriguez MKT]

Works.

[Jose Antonio32304310w7tr]

THANKSS, WORKED FOR ME 🙂

[iustinf71175559]

Hi all. Had the same issue but couldn't find a solution.

In the end, as a temporary fix, I installed the v18 (AE 2021) as a separate version. Opened a new project file, imported the psd i needed, then opened the same project in AE2022 and it works fine. 

[Eugene Reisch]

The 'import a PNG, delete it and then import your PSD' trick worked for me too

Genius.

Adobe, can we have a fix please - this has been months (and several versions)

[shaver80]

As of Sept. 8th still having this issue. I have to ask a colleague to do it for me and then send me the file.

[fewgraphik]

To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

[Peter23526835my94]

Same problem here

[Ravi_SRK]

Create one empty Composition and import. it works for me.

[斌27609608a2ka]

Thank you very much for your advice. It's very useful to me, genius!~~~

Create one empty Composition and import. it works for me.

By @Ravi_SRK

[mnorris@archermalmo.com]

I got the same issue this morning. Bad Tracked Memory ID (23:23) After purging, and restarting my computer, nothing changed. Until I did a test import with a layered PSD file, and that worked. So, I went to the PSD file giving me issues, and found the art director had some Smart Objects in the layers. Opened them to find the issue. The 2 smart object layers were set to an artboard of 19,000 px X 26,000 px! I was shocked to see that. I quickly resized them to 1080x1920 (the comp I'm working in), and BOOM! The PSD opened right up in AE. Not sure if you have smart objects in your layers, but go through and find the issue Or, do a test like I did to see if it's just the PSD file you're working with. 

[yellowdogparty]

When I had this issue, it was a PSD I made, and everything was a reasonable size with no smart objects. Glad that worked for you though.