How to remove the Sapphire 2024 plugin from your Mac and address the issue preventing After Effects

[maaz_khan0166]

how to remove the Sapphire 2024 plugin from your Mac and address the issue preventing After Effects

i unistalled the plugin its still showing error

 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[nishu_kush]

Remove the files from the Applications folder. Also, go to HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore and remove the plug-in folder.

Let us know how it goes.

Thanks,
Nishu

[maaz_khan0166]

how to remove the Sapphire 2024 plugin from your Mac and address the issue preventing After Effects

i removed and its still not working 😭

 

[jane-e]

@maaz_khan0166 

I've moved your post from Creative Cloud Desktop to the After Effects forum.

Did you quit and relaunch?

Jane

[nishu_kush]

Merging this thread with another similar post.

Thanks,
Nishu

[Warren Heaton · Accepted solution]

With After Effects closed, try running the uninstaller.

Go to: /Applications/GenArtsSapphireAE folder and double click on “Uninstall Sapphire”.

If this does not resolve the issue, reach out to Boris FX support here:
 https://borisfx.com/faq/uninstall-sapphire/