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I have spent a good amount of time over 3 days working with Adobe to resolve an installation issue with After Effects. I've rebuilt my computer and invested in extra hardware in order to have the specs prior to the first attempt of installing the package. Adobe chat technicians did do some good investigations and reconfiguring, uninstalling and reinstalling of the creative suite twice. with no success. I had the issue checked out even by Apple to see if my hardware was the problem. Three times. My complaint is that after time consuming and lengthy adobe chat support reached the same non conclusive issues they would simply disconnect without explanation. Gone. Silent. Think bleek desert winds howling through dead trees.
Problem not resolved.
So why am I paying for the software? I'm wondering if Adobe staff will read this and be able to escalate this to a more skilled and professional technician who can help? Or will they simply see this as.....well, just one in a million customers they can ignor whilst the other millions of customers remain relatively happy. Be interesting to see if they pick this up.
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accidental disconnects are common. check if you an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html#:~:text=In%20the%20S....
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When you get connected to a chat agent, ask to be connected to the Video Queue for a higher level of support.
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It is a higher level of support for Premiere Pro and After Effects.
The persons there have technical training that the regular agents don't.
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oh, thanks for that.
(but for app problems the op might do better in the app forums.)
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Regarding Henry, sorry you continue to encounter problems opening After Effects. As Kglad suggested please use the steps listed in https://adobe.ly/3XVK1aY to make updates to your active support case ADB-35310637-X7D4. It is currently pending your response and will automatically close if no response is received.
I will also move this discussion to the After Effects forum, as the community in that forum, will be more familiar with any errors that could prevent After Effects from launching and opening successfully. ^JW