I have spent a good amount of time over 3 days working with Adobe to resolve an installation issue with After Effects. I've rebuilt my computer and invested in extra hardware in order to have the specs prior to the first attempt of installing the package. Adobe chat technicians did do some good investigations and reconfiguring, uninstalling and reinstalling of the creative suite twice. with no success. I had the issue checked out even by Apple to see if my hardware was the problem. Three times. My complaint is that after time consuming and lengthy adobe chat support reached the same non conclusive issues they would simply disconnect without explanation. Gone. Silent. Think bleek desert winds howling through dead trees.
Problem not resolved.
So why am I paying for the software? I'm wondering if Adobe staff will read this and be able to escalate this to a more skilled and professional technician who can help? Or will they simply see this as.....well, just one in a million customers they can ignor whilst the other millions of customers remain relatively happy. Be interesting to see if they pick this up.
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