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PC automatically restart while working in After Effects

Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Why does my PC automatically restart while working in After Effects and Premier Pro?

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Crash , Performance

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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I guess the issue is related to the physical trouble. Would you check the use of memory, storage, cpu by Task manager while After Effects runs? If the specific task is highly consumed, you check this out.

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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Neel23480906kgid_2-1677765651419.png

 

 

 

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LEGEND ,
Mar 02, 2023 Mar 02, 2023

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Fix your graphics driver. The Adobe apps don't even register it correctly.

 

Mylenium

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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@Mylenium 

Graphic card driver

 

Neel23480906kgid_0-1677771432312.png

 

 

All apps register correctly.

Neel23480906kgid_0-1677771307704.png

 

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Adobe Employee ,
Mar 02, 2023 Mar 02, 2023

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Hi Neel,

 

Sorry for your issue.

Is there any error message? Do you see Blue Screen when the computer crashes? Are there any third-party plug-ins installed for Premiere Pro or After Effects?

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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@nishu_kush 

No error message. No Blue Screen...Suddenly display is off like shutdown. It happened multiple times. No third-party plug-ins are installed.

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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It happened multiple times, I checked and cleared all purges but still i have this issue.

 

Windows 10

Processor Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz 2.71 GHz
Installed RAM 24.0 GB
System type 64-bit operating system, x64-based processor

Graphic Card : NVIDIA GeForce GT 710 (2 GB)

Dispaly: DELL S2218H

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Adobe Employee ,
Mar 03, 2023 Mar 03, 2023

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Hi Neel23480906kgid,

 

Sorry for your issue.

Did you see any error message? What happens after the display is turned off? Does it come back on or do you have to restart the computer? Is your GPU driver updated?

Moving this thread from Bugs to Discussions for troubleshooting.

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Mar 03, 2023 Mar 03, 2023

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@nishu_kush 

No error message. After turned off screen then need to restart the computer.

GPU driver already updated.

Neel23480906kgid_0-1677864242806.png

 

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Thanks for the screenshot.

Does it happen while working on a particular project or with all of them? Are there any third-party plug-ins installed? Please try the following:

Let us know the outcome.

 

Thanks,

Nishu

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New Here ,
Mar 02, 2023 Mar 02, 2023

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is usually the Power Suply Unit

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New Here ,
Apr 11, 2024 Apr 11, 2024

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I am facing the same problem with AE2024, my computer suddenly restart or just freeze.
Have you found a solution ?

 

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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LATEST

What are your system specifications? Did you try the suggestions above? Do you see any error messages or any pattern? Let us know, we're here to help.

 

Thanks,
Nishu

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