Undo doesn't affect preview

[ewaw44477710]

Adobe After Effects 2015.0.1 - ver. 13.5.1.48, so it's up to date.

Issue is as it follows:

While making anything in a composition -w hen I hit crtl+z (or choose undo from menu-edit) it does work - technically - but there is some preview problem. For example:

I make a solid square, then i move it to right, and again, and again. So we have 4 steps (create, move, move, move). So let's say I'm on the last step and the square is on the right. Then i hit undo. What I get is... the layer is still in the same position, but bounding box actually goes back to the step 3 (correct reaction!).

So while undoing, the visual material stays at it's place, and a bounding box moves as it should.

Please, help as soon as possible.
Adrian

[DerekDraven]

Make sure to install the right-click context menu add-on and then physically right-click and Take Ownership of your files.  Also remember to do the same for your Adobe temp directories, just in case, PLUS your C:/Users/Name/AppData/Roaming/Adobe folders, as well, just to be safe. 

[Draskoe]

I've took ownership of my whole drive by now, including temp directories and whatnot. This still doesn't solve anything. I'm waiting for a proper fix from Adobe.

[Todd_Kopriva]

This issue has nothing to do with permissions or running as administrator.

We have isolated the "stale image information" or "bad cache" problem. We have a fix in hand, and we're testing it now. I am hoping for a bug-fix update to be released with this and three or four other fixes in slightly more than a week.

In the meantime, purging the caches or closing and reopening the project are the best ways to work around this issue.

[GSPFilmworks]

Todd,

Thanks for your hard work and the continual updates (across multiple discussion boards). Although I've been greatly disappointed with this particular bug, I do know it's a bug and it'll be fixed. Just waiting for the "all Clear!"

~G

[Todd_Kopriva]

> Generally speaking, why such a simple thing wasn't even tested before you release this update?

Such things are tested. A lot. But this specific bug---which is because of a compiler bug and only affects some combinations of operating systems and CPUs---is the sort of bug that you won't catch unless you are using these specific configurations.

[Todd_Kopriva · Accepted solution]

The After Effects CC 2015 (13.6.1) bug-fix update is available. It fixes several bugs, including the one being discussed on this thread.

Details: http://adobe.ly/1QqMMc6

Let us know how things work after you have installed the update.

[Eric1888]

thank you so much

it's work for me

[picenilllo]

Everything works much better, THANKS SO MUCH!!

[GSPFilmworks]

Hi Todd,

I've finally re-updated to 13.6.1, but now having other rendering issues. I'm getting flash frames of un-rendered material when time-remapping is used. It seems to happen arbitrarily, as the affect was fine yesterday, made a change to a different layer within the comp, and then the issues happened. The work-around I've been used, so far, is to make a slight change in the time-remapping settings until the issue resolves, but that isn't exactly the way things are supposed to work.

[jb1234]

Permissions definitely doesn't fix anything--Todd is right. I thought I fixed the problem on my PC several times by trying several different suggestions, but after a while it always starts doing it again at some point. Placebo effect, I think.

[DerekDraven]

Hardly.  It either works or it doesn't.  It's not a figment of imagination.  It didn't work, so I tried the permissions trick, then it did.  Simple as that.  It comes with the territory, unfortunately.  Not every solution works for everyone.    I've been going for the last 4 days without a hitch.

[Joyful_Mountain98A2]

Exactly! (You're one of those 'lucky-config guy' )

Actually, today I tried (permissions trick) on 1 PC (Win10x64TH2-i7-3770K-GTX580) (as I got quite tired of too often cache-cleaning process), so the trick worked! (At least, during 1,5 hour AE work)

...Oh, my 2nd PC (Win7x64SP1-i7-2600K-GTX460) - I did NOTHING since latest update installed - (guess what?) NEVER had THIS bug (undo/redo redraws at no probem).

[go'n'guess what's what ]

[DerekDraven]

Yeah, i know what you mean.  Like the suggestion to restart AE or purge the cache didn't do a thing for me.  As soon as I fired back up, it was the same issue.  Go figure  

[Guest]

I have an issue, ram preview doesn't update at all after changes. I  can literally delete all the layers from as comp and the preview still displays whatever was there previously.

Have to restart program to fix which I assume is some kind of cache issue....?

Makes the program completely useless!

Is there a way to roll back an update within a version (ie not go back to cc2014) but say 13.5?

[Motiongrapher-KMRkQT]

There is a new update on creative cloud for this (since 12 hours ago). It did fix the control+z issue (the previous solution didn't work long, the problem came back after a while, super strange!!).

However, it does not fix the viewport unresponsiveness. I'm going to give up and rollback and inform everybody to stop updating, since Adobe do not test things properly before publish.

Suggestion for Adobe team, get a motion designer to test things on multiple PCs /Macs, before publishing new updates. He/She can run a heavy project file with 3D elements and particles etc on the same machines to get it evaluated for bugs. Simple as that. Thanks!

[Todd_Kopriva]

> There is a new update on creative cloud for this (since 12 hours ago).

There is not yet an update to resolve the issue under discussion on this thread. I don't know what update you're referring to, but we are targeting next week for a bug-fix update.

[dissidently]

If you're going to use customers as beta and alpha testers, the least you could do is make reporting issues automatic.

Start work on a script that takes legitimate complaints from the forums, blogs and twitter, wraps them in specific notes and ships them off to a fleet of interns to sort through, and pursue.

There's millions of people using Adobe products without a lick of creativity. Hire them. Give them some beta and alpha testing tasks. They won't mind creating the same thing over and over again, they don't have creativity so repetition and iteration are their joys. Put them to use as siphons for some of the extraordinary Adobe profits.

And while you're making schedules and got your diary out, pencil in a release date for a bug-fix to the bugs in the bug-fix for the bugs in the prior bug-fix that's addressing bugs in the bug-fix with bugs.

Bugs breed faster than rabbits at Adobe HQ.

That's impressive.

[Motiongrapher-KMRkQT]

Well said Dissidently.  This faulty update costed us lots of hours and delivery delays for our clients. Doing a rollback install ain't that easy too.  I'm really thinking to submit complaints to BBB regarding their careless behavior and ignorance. We're not paying to become beta testers and screw ongoing projects .

Dear Todd, there was an update available on my creative cloud. I downloaded it but it didn't change the version of my AE. Since you're saying there was no such a thing, it could have been a bug in my creative cloud or something.  How nice is that! - Next week update sounds great by the way, we will tell our clients to postpone deadlines and we get some tickets to go on holiday.

Business is closed due to Adobe can't care less about its customers.

Best,

Alex

[kevin66666666666666666666]

I kinda agree with the comments here, but having beta test for both Macromedia and Adobe in the past I can tell you this is a hugely complex piece of software. It's almost impossible to catch all things like this. That being said Adobe should probably roll-out upgrades to small "advanced" users in the wild first.

@Adobe:

1. put in a way to roll-back half point upgrades easily to avoid this in future

2. roll out upgrades like this to select users first.. then after a few weeks let joe-public get them.. (like Facebook does and Google with new builds)

my 2 cents..

[mhneumannfx]

I'm seeing this same problem, but I just click in the empty bounding box and the screen updates and the object being moved returns to its bounds and the new keyframe disappears. Not sure how this helps with just setting timings.

[adaul_zambain]

Everything was fine until today. I´m on the latest AE CC2015 version running on a fully updated on windows 10. It seemed to start happening when I used the puppet tool today. I´m also working with Illustrator files.

If I hit undo nothing happens until I purge the cache. It´s annoying to say the least.

The best part is that it´s a project I´ve been working on for a month and I have to deliver it tomorrow morning. Good to see we can count on solid safe releases.

[neumannfx]

Just for grins could you try totally going offline and see if the problem persists?

I'm running 2015.1 on a new HP ZBook (i7, 16gb, 256 SSD for OS, 1TB SSD EVO for media, Windows 7 Pro).

Not seeing this bug at home on my iMac.

But...

Now I'm not seeing it on my ZBook either. Had me dead in the water just a few hours ago at the office. The difference?

I'm not on my company's network any longer.

All I know is that the ZBook is ripping through the same project that was unworkable just this afternoon.

Maybe it's a mirage!

All I can tell you is that it's working fine now, at home, off the corporate network.

[Guest]

For me it seems the preview / cache update issue is not consistent...sometimes it works...sometimes not.  I can't pinpoint the catalyst.

I agree with the post above, just put in functionality to roll back updates and this wouldn't be quite so stressful for those of us with deadlines!

[kanadiou]

i'm going crazy with this problem/

Pass my day to empty cache

[adaul_zambain]

I´m up officially 24h at the moment. Spent the entire night doing something I could have done in 4-5 hours top.

No change in the situation. At least I´ll make my deadline. Shame I have another one for Monday morning. It´ll be good to check if the problem was specific to that project. (highly doubt it thou)

Any one had any luck?

I reset my preferences, tried to work off-line, tried disabling the cache. No luck. It was the Night of the Living "edit>purge>all memory and disk cache"