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I am attempting to install the CS6 Upgrade, but I don’t see it in the list. Which one can I use? 

I do not think this is legal and it stands in contradiction to EU Courts rulling. I am facing similar situation, and facing similar situation I am looking for legal possibilities. No software bought in EU with perpetual license should be limited in any way to use or to resell. 

Hi,I am looking for assistance from an Adobe Care team representative or advanced technical specialist to resolve a licensing server issue with a standalone product key.Product: Adobe Acrobat Pro 2020 (Perpetual Desktop License) Reference Case Number: ADB-47958840-X3N7 The Issue: The software is currently verified and running perfectly on my first computer. However, when I try to activate my allowed secondary seat on my new machine, the server fails to recognize the license code. Chat support confirmed the key is authentic but stated they lack the legacy backend database access to manage seat history, directing me here for advanced routing. To provide some context, I work at sea for long periods offline. I have had issues in the past and get recurring issues with cloud systems, as they simply are not adapted for people who are offline for extended periods. This is exactly why I opted for a standalone, perpetual license, to avoid these cloud connectivity blockers and ensure I can reliab

3日前からカスタマーセンターへの問い合わせが出来ないので(gwも近いので指定休業日なのでしょうか)、どなたか教えていただきたいです。去年の4/19日にIllustratorプランに登録し、今月の19日に自動更新されました。登録してあった支払い方法が利用できなかったため、その日のうちには引き落とされませんでしたが、Adobeからのメールで気づき27日に支払い情報を更新しました。しかし、丁度コンプリートプランのセールが行われていたため、Illustratorプランを解約しプランを変更しようとしました。(コンプリートプランを契約しようとした際Illustratorプランを解約してくださいとの表示があったため)そこで、Adobeのヘルプページを見ると購入から14日以内なら解約後の返金があるとの記載があったため、安心してIllustratorプランを解約しました。しかし解約を進めて表示されたページには￥0の表記と、解約完了のメールには｢お客様のサービスは2021年4月18日に終了します｣と書かれていました。14日以内に解約した場合返金があると書かれていたので解約し、コンプリートプランを購入したのに返金がない、その上問い合わせすらできないとなると納得がいきません。本当に返金はされないのでしょうか。また、問い合わせはいつできるようになるのかも教えていただけるとありがたいです。最近の騒動の影響で学校も立ち入り禁止になってしまい今まで学校のPCでしていた授業課題もできなくなってしまったことからやむなくコンプリートプランを購入したため、悲しいです。よろしくお願い致します。

Adobe Pro was originally installed and activated by IT on my desktop. When I was provided with a new laptop, IT deactivated the old desktop for further use. However, the Adobe Pro software and its existing installation are still available on the old desktop. My request is simply for transfer the existing installation and activate it on my new laptop, rather than requiring a new license or separate procurement. No one is able to facilitate this and so I  coordinate with you. What I will do. Can you send new link of my old installation. 

help

Notebook Win 11 musste nach Absturz neu aufgesetzt und Acrobat 2020 neu installiert werden. Das hat einwandfrei funktioniert. Beim ersten Start erscheint wie erartet die Aufforderung zur Aktivierung, Link zum Online Benutzerkonto funktioniert ebenfalls. Nach dem Einloggen ins Konto sehe ich die Lizenz, die ich vor dem Absturz ja genutzt habe - aber es gibt keine Möglichkeit, die Neuinstallation mit der registrierten Lizenz zu verknüpfen, so dass die Software auf dem Notebook dann freigeschaltet ist und startet. Was kann ich tun? Grüße Max

I contacted Adobe Help center and they wrote me this: I see that you have an perpetual product , I see that we don't have option to support.  Please visit this link for further assistance. - and they sent me link for this page. Thank you

Ich habe zwei Rechner: einen stationären PC im Homeoffice sowie einen älteren Laptop, den ich als Reiselaptop nutze, da ich häufig auf Messen und Events unterwegs bin.Bei meinem bisherigen Reiselaptop scheint sich nun allerdings der Datenträger zu verabschieden – kurz nach dem Start friert das Gerät ein und ist nicht mehr benutzbar.Daher habe ich ein anderes, etwas neueres (aber ebenfalls älteres) Laptop von mir als neuen Reiselaptop eingerichtet und dort Photoshop installiert. Dabei erhielt ich jedoch die Meldung, dass die Seriennummer bereits auf zwei Geräten verwendet wird.Mit mehreren Anläufen – da der alte Reiselaptop immer wieder eingefroren ist – ist es mir schließlich gelungen, Photoshop dort zu deaktivieren. Ich bekam auch die Bestätigung, dass ich die Lizenz nun auf einem neuen Gerät verwenden kann.Allerdings wird mir auf dem „neuen“ Reiselaptop weiterhin angezeigt, dass die Lizenz bereits auf zwei PCs aktiv ist.Der Telefonsupport konnte mir leider nicht weiterhelfen. Mir wur

I bought a full box bundle of adobe photoshop elements 12 and adobe premiere elements 12 at a goodwill and cannot activate it because the serial number was never written on the box so someone could activate it upon buying it

As we are totally unhappy with adobe, selling software and removing support even the download links we are looking to removing all adobe software from our computers.  We have followed  the instructions in this link : https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/uninstall-or-remove-apps.html?x-product=Helpx%2F1.0.0&x-product-location=Search%3AForums%3Alink%2F3.8.5 but adobe is bad, not even their own recommendations work. How do we totally remove all adobe software including adobe creative cloud?[profanity removed by moderator]

I recently purchased a new laptop and tried to activate my Master Collection 6.  I received error saying my serial number was revoked.  When I contacted customer service they gave me two different excuses.  First they said my software was pirated, even though I have never had a problem registering it or transferring it to new computers over the last 11 years.  Then they said I had too many activations, but my account is showing no activated devise.  I only use the software a few time a year, so a subscription does not make sense.  I just want to be able to use the software I have using legally for years.

Hello,I own a licensed copy of Adobe Creative Suite 5 Design Premium. I successfully deactivated the software on my old computer using Help → Deactivate. On my new Windows 11 computer, activation still reports "Activation limit reached" and says the serial number is activated on two computers. Adobe Customer Care referred me to this forum. I have the original serial number but my original Adobe account was associated with an email address that no longer exists. Can an Adobe employee or community expert advise how to obtain an activation-count reset for this legacy product?After deactivating CS5 on the old computer, I did not remove it. Clicking on Photoshop, a box came up with a long license agreement.  I accepted that and the next box asked for the serial number and then a choice of a 30 day trial or “Buy Now” - for CS5.  Seemed dated and irrelevant since I expect to decommission the old computer anyway.Not trying to steal from Adobe.  I bought a perpetual liscense product and would l

The context:I have an old CS6 program I am looking to install on a new computer. This would be the third computer I want to install the program on. We can call this computer #3. When I opened the program, I got a message saying that the serial number is already in use by the maximum of 2 computers, and that I need to deactivate another computer to use this program. Well, computer #1 is not one I can access any longer (not sure where it is or if it even functions at all... which I doubt; for all intents and purposes, it is dead and buried). So getting in there to deactivate the program is impossible (unless there are seances for computers). Computer #2 might still have a little life left in it, but it's fast going kaput (hence buying computer #3). For personal reasons, I want to keep the program on computer #2 activated, if possible, for a little bit longer. The question:Is there any way to deactivate the program on a machine that no longer functions?I have so far attempted these potent

I did a reinstall of my PC and also installation of photoshop CS6.  For activition I need to do a registrqtion zithin 7 days. After filling in my email for registration of photoshop CS6 I should get an email with code, but I don’t receive anything. And yes I’ve checked my spam folder. Please advise what to do next 

The error message is:  Windows cannot find ‘C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManger\Adobe Installer. exe’. Make sure you have typed the name correctly, and then try again.I am forced to uninstall Creative Cloud, and then reinstall it and my program apps.  Windows 11

I have 2 computers, an old one and a new one. I’ve had CS 5 on the old computer for probably 10 years, and on the newer computer for about 5 years.My newer computer had problems so I had to take it into the shop. In the meantime I used my old computer which I haven’t used for probably 3 years. I pulled up Photoshop to do something simple on my old computer and closed it.A few days later I got my newer computer back, opened Photoshop and got the message about the activation limit reached. I’m allowed to have it on 2 computers so….why am I getting this message?? But I thought no big deal because I was going to sell my old computer anyways. So I did the deletion of the software with the deactivation button while online on the old computer, finished, and figured I was done. I go back to the new computer and….. I still get the same message. I called Adobe and they basically said “It’s a legacy product. We can’t activate it anymore because our servers are closed for that; we haven’t offered

Hi there,I am using the CS6 Master Collection on MAC PC, but now I need to install it  on Windws PC(I know if use it on Windws PC needs to deactivate the license on MAC PC) but when insert the SN 1325-xxxx-xxxx-xxxx-xxxx-3524, by my Adobe account, for validate my DW software or other SW inside CS6 Suite, I get the message box “Invalid SN or SN revoked”, why this strange behaviour while in the past this SN was valid on Windows PC?? May you help me to fix this issue? Thank you in  advance  BR Massimo

I own Illustrator CS6 (version 16.0, Windows, boxed perpetual license), registered to my Adobe ID since April 23, 2013. The product and serial number are visible on my Adobe account products page (I will not post the serial publicly). After installing on a new PC, I get this error at launch:"The serial number is already in use by the maximum allowed computers. You need to deactivate another computer within 23 days to use this product." The old PC that still holds an activation is broken and will not boot, so I cannot deactivate from that machine. My account's "Activated devices" page shows nothing I can remove. I contacted Adobe support chat, provided the serial number, and asked for an activation reset. The agent replied that activation/deactivation must be done by the customer, and that for this end-of-support product they cannot access or modify the license. I then asked for escalation to a supervisor and a case number, but the chat was closed without any answer. I still have the or

Je veux réinstaller plusieurs logiciels de 2025 car mon Mac book pro ne lisait plus camera raw notamment. Je ne peux pas dépasser la version MONTEREY 12.7.6 donc je souhaite revenir aux logiciels 2025. Mais creative cloud ne me le propose pas et ne veut pas réinstaller les logiciels précédents

Hi, My subscription plan was just automatically renewed this month, but suddenly I’m unable to access any of my apps. I’m not sure why this is happening, and I would really appreciate it if you could look into this issue.

Possiedo una licenza di aggiornamento di Adobe Creative Suite 6 Production Premium, acquistata regolarmente tramite Digital River International SARL il 29 agosto 2012, al prezzo di 849 euro.Conservo la conferma originale dell'ordine e il numero di serie. Dopo aver cambiato computer, il programma segnala che il numero di serie è stato revocato.Durante il contatto telefonico con l'assistenza mi è stato comunicato soltanto che CS6 non è più supportato e mi è stato proposto un nuovo abbonamento mensile.Chiedo che venga aperta una pratica scritta e che la richiesta sia inoltrata al gruppo responsabile delle licenze.Desidero sapere se il mio numero di serie è stato revocato perché considerato irregolare oppure perché Adobe non consente più nuove attivazioni di questa versione.Chiedo inoltre di verificare se sia possibile ripristinare o sostituire il numero di serie, consentendomi di utilizzare la licenza acquistata.Sono disponibile a fornire privatamente la conferma d'ordine e la documentazi

I must install 24.6.3 version of Premiere Pro and AE to use a especific plugin that work only them.