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158

P: Generative Fill Button greyed out (age)

Community Beginner ,
May 23, 2023 May 23, 2023

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After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2023 Nov 02, 2023

This issue was fixed with the 24.6 release

 

Status Fixed

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correct answers 2 Pinned Replies

Adobe Employee , May 24, 2023 May 24, 2023

Current known fixes/workarounds for this are listed in this FAQ: 

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Adobe Employee , Jun 06, 2023 Jun 06, 2023

Everyone, if you are having issues with Generative Fill, please download the latest beta: 

Adobe Photoshop Version: 24.6.0 20230603.m.2196 77b00e0 x64

and restart Ps beta and see if this solves this.

 

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New Here ,
May 23, 2023 May 23, 2023

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Photoshop Beta 24.6 and I don't even see the generative AI option when selecting.
Over 18, on an individual plan.
Any ideas?

Screenshot 2023-05-23 at 21.01.52.png

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Not seeing Generative Fill?
1. Both the previous and the most-recent version of the Photoshop Beta are 24.6.
Please check your Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181
Ensure you are on the latest by refreshing the updater, please.

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New Here ,
May 23, 2023 May 23, 2023

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do i have to buy this? 

button is visible but i can not click and im over 18 ofc

6076f514c513a7a52b6d7e9728fea2a3.png

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New Here ,
May 23, 2023 May 23, 2023

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I have enabled permissions, made a selection, but I cannot get the toolbar to show where to put in text.

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New Here ,
May 23, 2023 May 23, 2023

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Hey @CoryShubert ,

So it turns out I'm running Adobe Photoshop Version: 24.6.0 20230516.m.2174 17c6688 x64
I tried quitting the CC app and relaunching it and then installing and reinstalling PS beta but neither resulted in the newer version. How do I go about "refreshing the updater".

Cheers,
V

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Adobe Employee ,
May 23, 2023 May 23, 2023

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@Daniel30023869smlb  we can see that you purchased your plan today, so it is possible that there is a miscommunication with the backend to verify your valid account. Please give it a few hours and try again and in the meantime we will see what the team might have for other suggestions.  

 

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New Here ,
May 23, 2023 May 23, 2023

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I have exactly the same problem.  Mac OS Ventura 13.3.1 (a), MacBook Pro 2021, M1 Max processor. I've installed and reinstalled the Photoshop beta twice. Perhaps rebooting my Mac will help.

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New Here ,
May 23, 2023 May 23, 2023

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Same. The image is RGB/8bit, version is correct

Dmytro30023986nnck_0-1684866408983.pngDmytro30023986nnck_1-1684866519718.png

 

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Adobe Employee ,
May 23, 2023 May 23, 2023

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@Leo5C77  here is what others have found to solve this.

 

1. Both the previous and the most-recent version of the Photoshop Beta are 24.6.
Please check your Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181
Ensure you are on the latest by refreshing the updater, please. 

 

Click the Check for updates to make sure you are telling CCD to go out and pull the latest version.

Screen Shot 2023-05-23 at 8.36.41 AM.png

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New Here ,
May 23, 2023 May 23, 2023

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@CoryShubert sorted now thanks!

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New Here ,
May 23, 2023 May 23, 2023

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The generative fill button is greyed out no matter what i do. If i select a part of an image, it is greyed out, etc. Am i doing something wrong or are there other steps needed to enable the generative fill?

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New Here ,
May 23, 2023 May 23, 2023

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What about the rest of us that have the correct version based on the first line data in the System Info?

 

JohnW5C5F_0-1684866877277.png

 

As I said before I have uninstalled and reinstalled the Beta version multiple times. I was able to use the Photoshop Beta version for several weeks when the Remove tool was introduced. But now the Gernerative Fill tool is greyed out and there is no hint when hovering over the space. Any ideas on what else to try? Or what the conflict might be?

 

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New Here ,
May 23, 2023 May 23, 2023

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I am also seeing the Generative Fill is greyed out and nothing happens when I click.  If I hover I see the error "Generative Fill is currently not available"   The image is RGB-8 and Im using Windows 10.  

 

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.2965

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Explorer ,
May 23, 2023 May 23, 2023

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@CoryShubert 

"1. Both the previous and the most-recent version of the Photoshop Beta are 24.6.
Please check your Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181
Ensure you are on the latest by refreshing the updater, please."

 

Well, I have version 24.6.0 20230520.m.2181 4e0245f but it won't solve anything.

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New Here ,
May 23, 2023 May 23, 2023

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I installed the Photoshop beta version from the beta apps tab for a third time, still no Gererative Fill. I rebooted my Mac and it showed me in Adobe Creative Cloud (under apps) an update to Photoshop v24.6 beta. I installed the update and everything seems to work.

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New Here ,
May 23, 2023 May 23, 2023

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"Generative Fill is currently not available" - the feature is greyed out in the context bar and the Edit menu.

What could be the problem?

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Community Beginner ,
May 23, 2023 May 23, 2023

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This is the issue I am having as well.

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hi @Oded Raz and @Tyler5E7C 

 

We're working on a resolution or more info on what's going on here...hang tight while we investigate.

 

Regards,

PG

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New Here ,
May 23, 2023 May 23, 2023

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New account today.

Downloaded beta for the first time. 24.6 version. No updates pending.

Generative fill is in photoshop beta but greyed out.

 

I am 33. I am in canada.

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Community Beginner ,
May 23, 2023 May 23, 2023

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Same for me, Windows 11.

ver 24.6.0 20230520.m.2181 4e0245f x64

 

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New Here ,
May 23, 2023 May 23, 2023

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Same problem win 11 

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New Here ,
May 23, 2023 May 23, 2023

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I have the same issue. I cant use the Generative Fill, I also lost the grey task bar for it and can't figure out how to get it back.

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New Here ,
May 23, 2023 May 23, 2023

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I am also having the same issue here

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New Here ,
May 23, 2023 May 23, 2023

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Same problem, generative fill not working for me. Windows 10, Adobe Photoshop Version: 24.6.0 20230520.m.2181

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New Here ,
May 23, 2023 May 23, 2023

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Same here, Windows 10. Tooltip says "generative fill is currently not available". No error message. Image mode is RGB 8 Bit. Selection is active and Background has been promoted to a Layer.

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64

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