P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

[Jqqerry]

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

< What I can be sure of >

1. Window10 (Tested a total of 14 PCs)
2. Use WacomTablet
3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
4. I've tried all the known Photoshop troubleshooting methods and no improvement.
5. Even reinstalling Windows does the same thing
6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

< I'm not sure about the >

1. Mac OS not tested
2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spaceb...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-l...

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/1...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-...

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

[DanielAllen]

Well, shoot.   I was hoping that might help narrow things down.  Thank you for checking!

[Erik--H]

I'm still running into issues with Space bar+LMB (panning), as well as CTRL+ Space bar+LMB (scrubby zoom) getting stuck and not releasing on Windows 10 and PS 25.3.1. I can't believe this has been going on for this long. 

The problem started in 24.2 for me personally. I've been stuck on version 24.1.1 because this is a workflow killer for me.

So that's 13 updates and not resolved. There's something not quite right about paying for a subscription for a 7+ months  and not being able to use any of the versions during that time. .

Over the past few years, updating Photoshop has become a source of anxiety for me because I've gotten to the point of assuming everytime I update there is going to be some new workflow killing bug introduced.

I get it, when new features are introduced there are bound to be some hiccups. What I don't get is how we can go through 13 updates and still have the same problems.

Adobe rationalized switching to a subscription service around the idea that we'll get more frequent updates to the latest features on a regular basis. What good is that pitch if your users can't update because there are consistent workflow crippling bugs being introduced at every turn.

I also get that bug fixing isn't sexy and won't garner more subscriptions, we all must have the shiny new features. But at what cost. I've completely lost faith in Adobe during these Creative Cloud years which is a real bummer. I miss CS days.

Windows 10

Ryzen 9 7950X

Asus RTX 3090

[alanp6536080]

@DanielAllen 

On resolution: my desktop system is 2560x1440 main 28 inch and 1920x1080 secondary. Laptop is 1920x1080 17 inch

[alanp6536080]

@DanielAllen  @CJButler 

Here's a little bit of evidence for you.

I was using PS 25.3.1 on my laptop system where I could just occasionally get the sticky hand using a mouse. I was wondering if changing timings might affect things, so for this session I made an RDP connection to the laptop (on a gigabit wired network) to see what happens.

It seems a bit easier to reproduce the issue in this mode. The log I caught should show me opening a JPG file, then two click and drag with a mouse, holding still while I release the button. All works fine here.

Onj the third click and drag I kept the mouse moving as I lifted the button, and bingo, a sticky hand tool. I end the dragging with the ESC key.

Log below for you. Is this a convenient way to submit one, or would you prefer me to do something else?

Alan

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[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 1105 message: Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 2 files.
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1105 PERF - Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 2 files.
[2024-01-09_18-04-02][1536][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.3.1-en_GB-49960f43-0b6f-4e84-ad74-8ba7e8ac9c7c.json and wrote response in C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\PHXS-25-3-1-en_GB-F7FCB6BEFD9F4BE680E01CAFD74A6CD1.json
[2024-01-09_18-04-02][1536][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json and wrote response in C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\PHXS-25-3-1-en_GB-395A7445DC0049C9B040D570CFB49FEA.json
[2024-01-09_18-04-02][1536][Default] [console] [HS][Ututs] User has 15 web tutorials
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 319 message: Sophia Init
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1127 PERF - Sophia Init done: 319
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 1210 message: Updated access token
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1210 PERF - Updated access token
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 375 message: IMS.updateAccessToken
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1211 PERF - IMS.updateAccessToken done: 375
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] log perf event: time: 400 message: IMS Init
[2024-01-09_18-04-02][1536][Default] [console] [HS][Performance] 1211 PERF - IMS Init done: 400
[2024-01-09_18-04-03][1536][Default] [console] [HS][Performance] log perf event: time: 2720 message: UI Ready
[2024-01-09_18-04-03][1536][Default] [console] [HS][Performance] 2720 PERF - UI Ready
[2024-01-09_18-04-04][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-04][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-04][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-04][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-04][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-04][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-04][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][10880][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 3124 message: MainStore Init
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 3941 PERF - MainStore Init done: 3124
[2024-01-09_18-04-04][1536][Default] [console] [HS][Photoshop] Analytics enabled state changed to false
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 3150 message: Platform init
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 3973 PERF - Platform init done: 3150
[2024-01-09_18-04-04][15120][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-04][1536][Default] [console] [HS][Photoshop] PS: Recent files provided. No. of items = 1
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 3172 message: Photoshop Init
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 3996 PERF - Photoshop Init done: 3172
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 3997 PERF - Shared Settings Init start
[2024-01-09_18-04-04][1536][Default] [console] [HS][FM Shared Settings Handler] Shared Settings Handler initialized
[2024-01-09_18-04-04][1536][Default] [console] [HS][FM Shared Settings Migrator] Migration of shared settings not needed
[2024-01-09_18-04-04][1536][Default] [console] [HS][FM Shared Settings Handler] Loading User SharedSettings
[2024-01-09_18-04-04][1536][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 4 message: Shared Settings Init
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 4001 PERF - Shared Settings Init done: 4
[2024-01-09_18-04-04][1536][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] log perf event: time: 4001 message: Avatar Loader: Get data using File Accessor.
[2024-01-09_18-04-04][1536][Default] [console] [HS][Performance] 4001 PERF - Avatar Loader: Get data using File Accessor.
[2024-01-09_18-04-04][1536][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2024-01-09_18-04-04][14612][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] log perf event: time: 4111 message: Interactive Ready
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] 4111 PERF - Interactive Ready
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] log perf event: time: 3305 message: Start Screen Init
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] 4112 PERF - Start Screen Init done: 3305
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][1536][Default] [console] User intent container: undefined
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-05][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-05][1536][Default] [console] [HS][Performance] 4281 PERF - Late Loads start
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][10880][Info] [console] TOKEN: Initial fetch fired
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][1536][Default] [console] Loading language code - en
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-05][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-06][1536][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-06][1536][Default] [console] [DP] Templates are not initialized yet!
[2024-01-09_18-04-06][1536][Warn] [console] The provided component class (Tf)
has already been declared as an observer component.
[2024-01-09_18-04-06][20452][Info] [general] WebView2BrowserVersion: 120.0.2210.121
[2024-01-09_18-04-07][1536][Default] [console] [lc-1] quota available
[2024-01-09_18-04-07][1536][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2024-01-09_18-04-07][1536][Warn] [console] [ADJ] loading "en_GB" at "./nls/en-GB/strings.json" failed, try "en" at "./nls/en/strings.json"
[2024-01-09_18-04-07][1536][Default] [console] [HS][Analytics] analytics.ingest changed: (prod) disabled
[2024-01-09_18-04-07][1536][Default] [console] [HS][Analytics] analytics.ingest querying phase 1 timer started
[2024-01-09_18-04-07][1536][Default] [console] [HS][Photoshop] PS: Home screen visibility set to invisible without back button.
[2024-01-09_18-04-07][1536][Warn] [console] [ADJ] locale.strings "en_GB" from ./nls/en/strings.json
[2024-01-09_18-04-07][1536][Default] [console] [HS][AvatarDataLoader] clearInterval for avatarFetchInterval
[2024-01-09_18-04-07][1536][Default] [console] [HS][Performance] log perf event: time: 6950 message: Avatar Loader: Read data using File Accessor.
[2024-01-09_18-04-07][1536][Default] [console] [HS][Performance] 6950 PERF - Avatar Loader: Read data using File Accessor.
[2024-01-09_18-04-07][1536][Warn] [console] [ADJ] ps-presets [object Object]
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] log perf event: time: 8430 message: Avatar Loader: Avatar file found and set using File Accessor
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] 8430 PERF - Avatar Loader: Avatar file found and set using File Accessor
[2024-01-09_18-04-09][1536][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: C:/Users/Alan/AppData/Roaming/Adobe/CCX Welcome/avatar/assets/236a4017-5fb0-4812-aed7-73e2d81e6e8f.png
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] log perf event: time: 8431 message: Reading C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] 8431 PERF - Reading C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] log perf event: time: 8432 message: Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 2 files.
[2024-01-09_18-04-09][1536][Default] [console] [HS][Performance] 8432 PERF - Received results from reading the C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 2 files.
[2024-01-09_18-04-09][1536][Default] [console] [HS][AvatarDataLoader] Successfully read data from file 796369f6-fbef-47c7-bfa6-735cc9f1467f.json and wrote response in C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\PHXS-25-3-1-en_GB-53BEFC0021EA474EBC0646D018EF93D3.json
[2024-01-09_18-04-14][10880][Info] [console] Zip not found at D:\Users\Alan\Documents\LPS Entries\2023-2024\Competition 2\5D3_0421_jpg.c2paws
[2024-01-09_18-04-14][1536][Default] [console] [Vulcan] Dispatching message for LIBS
[2024-01-09_18-04-15][1536][Warn] [console] [DP] PSRecommendationEngine: ERROR recommendation engine run with experience state - initial or unknown -> no recommendation
[2024-01-09_18-04-15][1536][Default] [console] [HS][Photoshop] PS: Recent list changed. No of items = 1
[2024-01-09_18-04-16][1536][Warn] [console] [DP] PSRecommendationEngine: ERROR recommendation engine run with experience state - initial or unknown -> no recommendation
[2024-01-09_18-04-16][1536][Error] [console] [DP] Invalid locale meta information for CuratedContent
[2024-01-09_18-04-16][1536][Error] [console] [DP] Error: in_app_contextual_notifications surface -> container 1 is not found!!
[2024-01-09_18-04-16][20452][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-16][20452][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-16][20452][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-01-09_18-04-16][18712][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-01-09_18-04-16][18712][Default] [console] (0) ccxp manifest update started ...
[2024-01-09_18-04-16][18712][Error] [console] Headless mode has no photoshopAction. So should not reach here in headless mode.
[2024-01-09_18-04-16][18712][Info] [console] Including internal filters... (12)
[2024-01-09_18-04-16][18712][Default] [console] (1) getWorkingManifest:: setting to pluginManifest 47.001
[2024-01-09_18-04-17][18712][Default] [console] Download store initialized!
[2024-01-09_18-04-17][18712][Default] [console] active filters set
[2024-01-09_18-04-40][1536][Default] [console] [HS][Analytics] analytics.ingest next query timer expired, checking if analytics state changed
[2024-01-09_18-04-40][1536][Default] [console] [HS][Photoshop] Ps: VMStatusResolved. VmStatus is available and changed to 21969764352
[2024-01-09_18-04-40][1536][Default] [console] [HS][Photoshop] Clearing _getVmStatusTimeout
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2024-01-09_18-04-40][1536][Default] [console] [HS][FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39533 message: Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39533 PERF - Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Photoshop] getVmStatus resolved after retry=48 and timeout=400
[2024-01-09_18-04-40][1536][Default] [console] [HS][Photoshop] VM is available: 21969764352
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2024-01-09_18-04-40][1536][Default] [console] [HS][FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39535 message: Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39535 PERF - Data Loader for home: Get data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39537 message: Data Loader for home: Read data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39537 PERF - Data Loader for home: Read data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39538 message: Data Loader for home: Read data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39538 PERF - Data Loader for home: Read data using File Accessor.
[2024-01-09_18-04-40][1536][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39540 message: Loaded JSON Data: Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39540 PERF - Loaded JSON Data: Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39540 message: Parsed JSON file for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39540 PERF - Parsed JSON file for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39541 message: Loaded JSON Data: Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39541 PERF - Loaded JSON Data: Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39542 message: Parsed JSON file for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39542 PERF - Parsed JSON file for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39544 message: Finished parsing data for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39544 PERF - Finished parsing data for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":65862,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/componentWhatsNewToastal/Ps-Desktop-App-WN..."}
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":44935,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/experienceHomeMx19/Ps-Home-Max-2020-Photo-..."}
[2024-01-09_18-04-40][1536][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Alan\AppData\Roaming\Adobe\CCX Welcome\data\PHXS-25.3.1-en_GB-77e11055-c75c-4dde-aaa8-265d094f7c69.json
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39546 message: Finished parsing data for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39546 PERF - Finished parsing data for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":65862,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/componentWhatsNewToastal/Ps-Desktop-App-WN..."}
[2024-01-09_18-04-40][1536][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":44935,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/en_GB/experienceHomeMx19/Ps-Home-Max-2020-Photo-..."}
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 35268 message: Late Loads
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39549 PERF - Late Loads done: 35268
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] log perf event: time: 39549 message: All done
[2024-01-09_18-04-40][1536][Default] [console] [HS][Performance] 39549 PERF - All done
[2024-01-09_18-04-56][1536][Error] [console] Error: Uncaught exception discarded; Cannot destructure property 'activeDocument' of 'photoshop.app' as it is undefined. function () { [native code] } [object Object]
[2024-01-09_18-04-56][1536][Debug] [general]
return photoshop.app.activeDocument;
^

[2024-01-09_18-04-56][1536][Error] [general] Uncaught JS Exception:
C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:15:29
TypeError: Cannot read properties of undefined (reading 'activeDocument')
at Object.get $ [as $] (C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:15:30)
at Object.layerSelection (C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:362:16)
at C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps-presets.js:411:16
at uxp://uxp-internal/domjs_scripts.js:2:138238
at Object._flushPendingAnimationFrameCallbacks (uxp://uxp-internal/domjs_scripts.js:2:138059)
at uxp://uxp-internal/runtime_scripts_loader.js:2:28823

[2024-01-09_18-04-56][1536][Debug] [general]
return photoshop.app.activeDocument;
^

[2024-01-09_18-04-56][1536][Error] [general] Uncaught JS Exception:
C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:15:29
TypeError: Cannot read properties of undefined (reading 'activeDocument')
at Object.get $ [as $] (C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:15:30)
at Object.layerSelection (C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps.js:362:16)
at C:\Program Files\Adobe\Adobe Photoshop 2024\Required\UXP/\com.adobe.photoshop.adjustments-panel\\ps-presets.js:411:16
at uxp://uxp-internal/domjs_scripts.js:2:138238
at Object._flushPendingAnimationFrameCallbacks (uxp://uxp-internal/domjs_scripts.js:2:138059)
at uxp://uxp-internal/runtime_scripts_loader.js:2:28823

[2024-01-09_18-04-56][1536][Info] [general] analyticsTracker_ is being accessed without setting
[2024-01-09_18-04-56][20452][Debug] upic::PluginSourceManager Termination started

[CJButler]

@alanp6536080 

>> Log below for you. Is this a convenient way to submit one, or would you prefer me to do something else?

Unfortunately, that log is capturing a set of information that we do not believe applies to the lost mouse-up. It looks like high-level communications events with plugins.

The logs we are interested in are from the Event Logger, which must be enabled using configuration files setting and activation using an enabled menu command, as documented earlier in this thread, and here: https://helpx.adobe.com/photoshop/kb/photoshop-event-logger.html

Because the Event Logs logs are so verbose, when the stuck mouise-up happens, you should pause for about 5 seconds so that the time stamps in the log file show exactly where the issue happened, and then stop the logger.

Be advised that we are working internally on an updated Event Logger which has a lot more information which may be helpful to us. I'll let folks know when it is enabled in a beta or general release.

[alanp6536080]

@CJButler 

Ah, I had followed the instructions for logging without my brain on. I think they are a bit misleading now your logging is in a GA release - I had my settings in the Beta folder.

So with settings in the standard release folder I see a pslog file, which seems to be what you need.

Here's a test again: one click-and-drag releasing when still; then one releasing while moving the mouse and getting the sticky hand

Hope I got it right this time. Are you OK with me pasting here or do you prefer something else?

A

--

00000_2024/01/09_19:10:20.382(+00.000)[16a0] Read PSUserConfig.txt. CTraceKeyAndMouseEvents = Enabled
00001_2024/01/09_19:10:32.380(+11.998)[16a0] >>>>>>>>> Start Logging Key And Mouse Events >>>
00002_2024/01/09_19:10:34.978(+02.598)[16a0] Win::Main::MessageLoop:WinGetMessage Observe GetMessage WM_POINTERDOWN (582), code = 1441793 in (untitled) (0X70145A)
00003_2024/01/09_19:10:34.978(+00.000)[16a0] DoBehaviors - unhandled MSG = WM_POINTERDOWN (582), code = 1441793 in (untitled) (0X70145A)
00004_2024/01/09_19:10:34.978(+00.001)[16a0] Win::Main::MessageLoop:WinGetMessage Observe GetMessage WM_LBUTTONDOWN (513), code = 1 in (untitled) (0X70145A)
00005_2024/01/09_19:10:37.441(+02.463)[16a0] <<<<<<<<< Stop Logging Key And Mouse Events.
00006_2024/01/09_19:10:59.852(+22.411)[16a0] >>>>>>>>> Start Logging Key And Mouse Events >>>
00007_2024/01/09_19:11:00.851(+00.999)[16a0] Win::Main::MessageLoop:WinGetMessage Observe GetMessage WM_POINTERDOWN (582), code = 1441793 in (untitled) (0XA0BBC)
00008_2024/01/09_19:11:00.852(+00.000)[16a0] DoBehaviors - unhandled MSG = WM_POINTERDOWN (582), code = 1441793 in (untitled) (0XA0BBC)
00009_2024/01/09_19:11:00.860(+00.008)[16a0] Win::Main::MessageLoop:WinGetMessage Observe GetMessage WM_LBUTTONDOWN (513), code = 1 in (untitled) (0XA0BBC)
00010_2024/01/09_19:11:00.863(+00.003)[16a0] >>> Starting a Trace for a Mouse Down Event >>>
00011_2024/01/09_19:11:00.863(+00.000)[16a0] CWatchForMouseUp::StartWatchingForMouseUp
00012_2024/01/09_19:11:00.867(+00.004)[16a0] TTool::CallDoHandleMouseCommand = Hand Tool
00013_2024/01/09_19:11:00.878(+00.011)[16a0] TTrackerManager::RegisterOneTracker
00014_2024/01/09_19:11:00.878(+00.000)[16a0] >>> TImageTracker::Process entering TNonPollingImageTrackerMgr::LoopTilDone
00015_2024/01/09_19:11:00.878(+00.000)[16a0] TImageTracker::StartTracking.
00016_2024/01/09_19:11:01.106(+00.228)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00017_2024/01/09_19:11:01.121(+00.015)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00018_2024/01/09_19:11:01.132(+00.011)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00019_2024/01/09_19:11:01.189(+00.057)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00020_2024/01/09_19:11:01.220(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00021_2024/01/09_19:11:01.282(+00.062)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00022_2024/01/09_19:11:01.312(+00.030)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00023_2024/01/09_19:11:01.376(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00024_2024/01/09_19:11:01.406(+00.030)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00025_2024/01/09_19:11:01.469(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00026_2024/01/09_19:11:01.501(+00.032)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00027_2024/01/09_19:11:01.563(+00.062)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00028_2024/01/09_19:11:01.595(+00.032)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00029_2024/01/09_19:11:01.657(+00.062)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00030_2024/01/09_19:11:01.689(+00.032)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00031_2024/01/09_19:11:03.036(+01.346)[16a0] PSBufferedEventQueue::ProcessNextTrackingEvent: PeekMessage removed WM_POINTERUP (583), code = 131073 in (untitled) (0XA0BBC)
00032_2024/01/09_19:11:03.036(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00033_2024/01/09_19:11:03.036(+00.000)[16a0] PSBufferedEventQueue::ProcessNextTrackingEvent: PeekMessage removed WM_LBUTTONUP (514) in (untitled) (0XA0BBC)
00034_2024/01/09_19:11:03.036(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00035_2024/01/09_19:11:03.036(+00.000)[16a0] TNonPollingImageTrackerMgr::ProcessOSMessage : WM_LBUTTONUP (514) in (untitled) (0XA0BBC)
00036_2024/01/09_19:11:03.036(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00037_2024/01/09_19:11:03.036(+00.000)[16a0] ... TImageTrackerProcessViaMouse WM_LBUTTONUP (514) in (untitled) (0XA0BBC)
00038_2024/01/09_19:11:03.036(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00039_2024/01/09_19:11:03.036(+00.000)[16a0] TNonPollingImageTrackerMgr::TrackUp, fToolboxEvent->IsMouseUpEvent = true, IsKeyboardEvent = false
00040_2024/01/09_19:11:03.036(+00.000)[16a0] fToolboxEvent->GetNativeEvent = WM_LBUTTONUP (514) in (untitled) (0XA0BBC)
00041_2024/01/09_19:11:03.036(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00042_2024/01/09_19:11:03.036(+00.000)[16a0] TImageTracker::DoneTracking.
00043_2024/01/09_19:11:03.036(+00.000)[16a0] ... LoopTilDone is done.
00044_2024/01/09_19:11:03.036(+00.000)[16a0] TImageTrackerProxy::Goodbye
00045_2024/01/09_19:11:03.039(+00.003)[16a0] ... End Trace for Mouse Down Event.
00046_2024/01/09_19:11:05.565(+02.525)[16a0] Win::Main::MessageLoop:WinGetMessage Observe GetMessage WM_POINTERDOWN (582), code = 538312705 in (untitled) (0XA0BBC)
00047_2024/01/09_19:11:05.565(+00.000)[16a0] DoBehaviors - unhandled MSG = WM_POINTERDOWN (582), code = 538312705 in (untitled) (0XA0BBC)
00048_2024/01/09_19:11:05.570(+00.005)[16a0] Win::Main::MessageLoop:WinGetMessage Observe GetMessage WM_LBUTTONDOWN (513), code = 1 in (untitled) (0XA0BBC)
00049_2024/01/09_19:11:05.572(+00.002)[16a0] >>> Starting a Trace for a Mouse Down Event >>>
00050_2024/01/09_19:11:05.572(+00.000)[16a0] CWatchForMouseUp::StartWatchingForMouseUp
00051_2024/01/09_19:11:05.574(+00.002)[16a0] TTool::CallDoHandleMouseCommand = Hand Tool
00052_2024/01/09_19:11:05.580(+00.006)[16a0] TTrackerManager::RegisterOneTracker
00053_2024/01/09_19:11:05.580(+00.000)[16a0] >>> TImageTracker::Process entering TNonPollingImageTrackerMgr::LoopTilDone
00054_2024/01/09_19:11:05.580(+00.000)[16a0] TImageTracker::StartTracking.
00055_2024/01/09_19:11:07.363(+01.783)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00056_2024/01/09_19:11:07.365(+00.002)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00057_2024/01/09_19:11:07.406(+00.041)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00058_2024/01/09_19:11:07.474(+00.068)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00059_2024/01/09_19:11:07.502(+00.029)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00060_2024/01/09_19:11:07.567(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00061_2024/01/09_19:11:07.596(+00.029)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00062_2024/01/09_19:11:07.661(+00.065)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00063_2024/01/09_19:11:07.691(+00.029)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00064_2024/01/09_19:11:07.755(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00065_2024/01/09_19:11:07.787(+00.032)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00066_2024/01/09_19:11:07.851(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00067_2024/01/09_19:11:07.882(+00.032)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00068_2024/01/09_19:11:07.946(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00069_2024/01/09_19:11:07.975(+00.029)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00070_2024/01/09_19:11:08.037(+00.062)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00071_2024/01/09_19:11:08.068(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00072_2024/01/09_19:11:08.132(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00073_2024/01/09_19:11:08.162(+00.030)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00074_2024/01/09_19:11:08.225(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00075_2024/01/09_19:11:08.254(+00.029)[16a0] PSBufferedEventQueue::ProcessNextTrackingEvent: PeekMessage removed WM_POINTERUP (583), code = 131073 in (untitled) (0XA0BBC)
00076_2024/01/09_19:11:08.254(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00077_2024/01/09_19:11:08.254(+00.000)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00078_2024/01/09_19:11:08.313(+00.058)[16a0] PSBufferedEventQueue::ProcessNextTrackingEvent: PeekMessage removed WM_LBUTTONUP (514) in (untitled) (0XA0BBC)
00079_2024/01/09_19:11:08.313(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00080_2024/01/09_19:11:08.313(+00.000)[16a0] TNonPollingImageTrackerMgr::ProcessOSMessage : WM_LBUTTONUP (514) in (untitled) (0XA0BBC)
00081_2024/01/09_19:11:08.313(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00082_2024/01/09_19:11:08.313(+00.000)[16a0] ... TImageTrackerProcessViaMouse WM_LBUTTONUP (514) in (untitled) (0XA0BBC)
00083_2024/01/09_19:11:08.313(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00084_2024/01/09_19:11:08.313(+00.000)[16a0] TNonPollingImageTrackerMgr::TrackUp, fToolboxEvent->IsMouseUpEvent = true, IsKeyboardEvent = false
00085_2024/01/09_19:11:08.313(+00.000)[16a0] fToolboxEvent->GetNativeEvent = WM_LBUTTONUP (514) in (untitled) (0XA0BBC)
00086_2024/01/09_19:11:08.313(+00.000)[16a0] CWatchForMouseUp::RememberThisMouseUp
00087_2024/01/09_19:11:09.218(+00.905)[16a0] TImageTracker::DoneTracking.
00088_2024/01/09_19:11:09.253(+00.034)[16a0] ... LoopTilDone is done.
00089_2024/01/09_19:11:09.253(+00.000)[16a0] TImageTrackerProxy::Goodbye
00090_2024/01/09_19:11:09.260(+00.007)[16a0] ... End Trace for Mouse Down Event.
00091_2024/01/09_19:11:10.059(+00.800)[16a0] Win::Main::MessageLoop:WinGetMessage Observe GetMessage WM_POINTERDOWN (582), code = 538312705 in (untitled) (0XA0BBC)
00092_2024/01/09_19:11:10.059(+00.000)[16a0] DoBehaviors - unhandled MSG = WM_POINTERDOWN (582), code = 538312705 in (untitled) (0XA0BBC)
00093_2024/01/09_19:11:10.069(+00.009)[16a0] Win::Main::MessageLoop:WinGetMessage Observe GetMessage WM_LBUTTONDOWN (513), code = 1 in (untitled) (0XA0BBC)
00094_2024/01/09_19:11:10.072(+00.003)[16a0] >>> Starting a Trace for a Mouse Down Event >>>
00095_2024/01/09_19:11:10.072(+00.000)[16a0] CWatchForMouseUp::StartWatchingForMouseUp
00096_2024/01/09_19:11:10.076(+00.004)[16a0] TTool::CallDoHandleMouseCommand = Hand Tool
00097_2024/01/09_19:11:10.085(+00.009)[16a0] TTrackerManager::RegisterOneTracker
00098_2024/01/09_19:11:10.085(+00.000)[16a0] >>> TImageTracker::Process entering TNonPollingImageTrackerMgr::LoopTilDone
00099_2024/01/09_19:11:10.085(+00.000)[16a0] TImageTracker::StartTracking.
00100_2024/01/09_19:11:10.166(+00.081)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00101_2024/01/09_19:11:10.190(+00.024)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00102_2024/01/09_19:11:10.219(+00.029)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00103_2024/01/09_19:11:10.282(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00104_2024/01/09_19:11:10.312(+00.030)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00105_2024/01/09_19:11:10.379(+00.067)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00106_2024/01/09_19:11:10.411(+00.032)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00107_2024/01/09_19:11:10.473(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00108_2024/01/09_19:11:10.504(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00109_2024/01/09_19:11:10.567(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00110_2024/01/09_19:11:10.598(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00111_2024/01/09_19:11:10.663(+00.065)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00112_2024/01/09_19:11:10.692(+00.028)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00113_2024/01/09_19:11:10.756(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00114_2024/01/09_19:11:10.784(+00.028)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00115_2024/01/09_19:11:10.856(+00.072)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00116_2024/01/09_19:11:10.878(+00.022)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00117_2024/01/09_19:11:10.945(+00.067)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00118_2024/01/09_19:11:10.975(+00.030)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00119_2024/01/09_19:11:11.041(+00.067)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00120_2024/01/09_19:11:11.262(+00.221)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00121_2024/01/09_19:11:11.313(+00.050)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00122_2024/01/09_19:11:11.377(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00123_2024/01/09_19:11:11.408(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00124_2024/01/09_19:11:11.471(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00125_2024/01/09_19:11:11.501(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00126_2024/01/09_19:11:11.584(+00.082)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00127_2024/01/09_19:11:11.598(+00.015)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00128_2024/01/09_19:11:11.691(+00.093)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00129_2024/01/09_19:11:11.725(+00.034)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00130_2024/01/09_19:11:11.788(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00131_2024/01/09_19:11:11.853(+00.066)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00132_2024/01/09_19:11:12.006(+00.152)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00133_2024/01/09_19:11:12.208(+00.202)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00134_2024/01/09_19:11:12.220(+00.012)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00135_2024/01/09_19:11:12.284(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00136_2024/01/09_19:11:12.315(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00137_2024/01/09_19:11:12.377(+00.062)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00138_2024/01/09_19:11:12.438(+00.061)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00139_2024/01/09_19:11:12.502(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00140_2024/01/09_19:11:12.534(+00.033)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00141_2024/01/09_19:11:12.598(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00142_2024/01/09_19:11:12.626(+00.028)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00143_2024/01/09_19:11:12.692(+00.066)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00144_2024/01/09_19:11:12.723(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00145_2024/01/09_19:11:12.786(+00.063)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00146_2024/01/09_19:11:12.813(+00.027)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00147_2024/01/09_19:11:12.877(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00148_2024/01/09_19:11:12.908(+00.031)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00149_2024/01/09_19:11:12.976(+00.069)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00150_2024/01/09_19:11:13.005(+00.029)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00151_2024/01/09_19:11:13.070(+00.064)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00152_2024/01/09_19:11:13.098(+00.028)[16a0] TNonPollingImageTrackerMgr::TrackContinue, fToolboxEvent->IsMouseUpEvent = false, IsKeyboardEvent = false
00

[George_F]

@CJButler I noticed something a week or so ago that I wondered would be helpful and your comment about plugins made me think of it.

About a week ago I was experiencing the sticky hand tool in 25.3.1, and I jumped to beta hoping to reproduce it and catch it with the event logger to send it on.  I wasn't able to reproduce this in beta, but I was able to in 25.3.1.  I swapped back and forth several times with the same results each time. 

I don't have any plugins enabled in beta, and I wondered if that had something to do with it.  When I have time, I'm going to try enabling some plugins in beta to see what happens, if anything.

[CJButler]

@alanp6536080 

Thanks - that's the log file we're looking closely at. I presume you just quit instead of stopping logging? It looks truncated, but the last events were in the Hand Tool and no WM_LBUTTONUP was seen, and so the Track just does TrackContinue until the log file ends. This aligns exactly with the other log files that we've seen.

(I'll ask that folks not post log files in this thread, but link to them in some other accessible location. You can privately PM me that location and I will let you know when I have pulled them down. Thanks.

Explanation: Because I personally don't normally gather data from end users, I don't know if there is some generally accepted place where we accept user support files. I will ask around.)

[alanp6536080]

Yes, I think I did quit PS instead of stopping logging cleanly. Sorry.

I don't have a website where I can put things, alas.

[CJButler]

@George_F 

Thanks - That's certainly something interesting to explore, as one of our early theories was that a plugin was pulling events directly off the OS event queue for some (bad) reason. They are not supposed to do that, of course. But we've seen the behavior happen with no third-party plugins installed.

[Daniel Presedo]

Thank you for providing details and help on this issue. I know how frustrating it can be, really do, it is awful.

With my Windows 10 Wacom pen setup, I can reproduce the problem and am providing logs to engineering.
Rarely had my very basic (Microsoft) mouse to show the problem, but have seen it happen once or twice.

My steps are, brush tool, using (hand) Spacebar and ALT for selecting color, switching brushes etc.
However, I have even seeing after just opening files. I use Adobe Bridge frequently, not sure if that is even part of it but thought I would mention it.

Please know we have been working on it.  

[madhoek]

I've noticed in Gimp they have another way.
You simply don't need to click with the mouse, you just navigate while holding space bar and move the mouse.
I never thought of that before, but I can get used to it pretty fast since you hold space bar anyway in PS.
Wouldn't that be a temporary solution?
To just have a simple option in the settings to activate only-space-bar-navigation. No mouse click needed.
It wouldn't harm anyone who is not affected by the bug.
But give people who are affected the option to work with the latest version.

[A.L.5E2E]

That lends credence to @ericman2323's conjecture that  people working quickly (and being a little sloppy with it, apparently) run into it most often. Anyone working precisely would likely not see it, regardless of speed, and no engineer (precise to the core!) working carefully would ever be able to reproduce it.


To add some more context on this - unfortunately I also find that this makes no difference. In fact, I am able to reliably reproduce the issue with a completely stationary mouse.

Regarding bridge, @Daniel Presedo I do not use bridge at all, so it is happening without it at least for some.

[Jqqerry]

Yes. I don't know how many times I've written this since I started the thread........

It's not a matter of speed. And it's not a matter of pen. It's easily reproduced with a mouse. Even if you do it very slowly.

It's a good idea to exclude the possibility of Wacom at all. It has nothing to do with it. (I don't even install Wacom drivers, I don't connect them at all, and I can recreate them on my newly formatted PC.)

Same with the mouse. I usually use the Logitech Gpro mouse, but it's not even a problem with the mouse because I don't install Logitech software, and it's reproduced with an old mouse with a polling rate of 125, and a noise-free Bluetooth cheap mouse for 3$ sold on the internet.
This is not a problem with the device.

[Spcgoat]

@Jqqerry exactly! 

It's also not plugin-related, as @CJButler mentioned, as both my home PC and work laptop are plugin free.

I thought it could have something to do with multiple displays; my PC has 2 and laptop 3 monitors connected, so I unplugged them all, restarted the computers, but the bug still arised.

Also, if it's anything of interest, I can NOT reproduce this in Lightroom, so it's probably purely PS related. Not using Bridge either.

Other things that DON'T matter:

- Whether you release spacebar before or after releasing the mouse button when using hand tool

- Image size (tried with 1x1px up to 29999x29999px), bit depth (8/16/32bit), color mode (RGB, CMYK, L*A*B...) image type (jpg/png/cr2...)

- Mouse manufacturer or type (wired/wireless). I haven't tried with a PS/2 port ball mouse - maybe that would do the trick.

- Using the software in full screen, windowed mode, or floating window

- Different workspaces (default, animation, photography, 3D...)

- Graphics processor enable/disable, overscroll, flick panning (although flick panning does make it even worse, at least subjectively)

- Forcing vsync on/off

[Andreas Resch]

Are there any news on the issue? It's been a really long time by now and you should not forget that this issue impacts our work EVERY SINGLE DAY. And that hundreds of times on a full work day. Please share some updates on the issue and when we can expect a fix.

[CJButler]

@Andreas Resch The status has not changed. We still don't have an understanding of the root cause. We have one person (Daniel) who can reproduce with a pen and he is working with instrumented builds so that we can try to understand more. So far, he has not been able to reproduce reliably using just a mouse. No one else can reproduce whatever is special about his environment.

Since we don't have an understanding of the root cause, we have no ETA for a fix.

[Andreas Resch]

That's not great news. Maybe just take a look at some of the code of CC2022, which works perfectly fine.

[infinityphotorob]

I am still having this problem.  I am really stuck now too.  I can't really downgrade because generative AI is part of my workflow now as is the brush for it.  It is incredible for removing fly away hairs and stuff.  What I did notice is with the beta version this was not really a problem.  I milked the beta version until it turned off.  Now I am on the latest and greatest with this problem using a wacom.  When zoomed in about 50% of the time panning gets stuck.  I can move my pen half an inch off the tablet and it still drags around.  It makes me nuts that this is not resolved.  I am in Utah and could bring my computer to adobe to show them if we could get this resolved.  This has been over a year now.  It makes retouching really hard and frustrating.  Wacom has no idea what is going on.  I have been on chat and sent vidoes in.  I think that this is adobe

[???? ?? 249q]

В 2016 году в интернете появилась рекомендация поместить в папку настроек Windows текстовый файл PCUserConfig со следующим содержимым: # Use WinTab UseSystemStylus 0. Эта запись заставляла систему использовать WinTab и блокировала системный стилус. В результате исчезли полосы вокруг курсора и перестали отображаться названия клавиш-модификаторов. Это работало до тех пор, пока я использовал рукописный ввод windows.c, когда на моем планшете появились Windows ink wacom intuois pro s models pth 451 pth 460 начались описанные проблемы, также было невозможно сделать прямоугольное выделение в фотошопе, после окончания выделения его размер продолжал меняться в зависимости от движения курсора. Кисть сильно замедлилась и начала рисовать самостоятельно. Все это продолжалось несколько лет. После удаления этих записей (# Use WinTab UseSystemStylus 0) планшеты вернулись к нормальной работе. Настройки Photoshop находятся в папке app data-roaming-adobe photoshop-preferences. По-видимому, проблема заключается в конфликте между wintab и windows ink

[bagadefente]

Nine months later and still no fix...

I recentely change to a new MacBook and today, after a few days using Photoshop 25.2.0, got stuck on hand tool but, different from the last months (using Photoshop 2022 and 2023), workarounds like reset tool, shift+spacebar or reset preferences on startup dind't solve this — yeah, instead of getting solved, it seems to be getting worst!

And a simple googling show tha are MANY people with this problem for months, so it's a shame that a big company like Adobe, with all that incredible and fancy AI tools can handle a bug that makes a software unusable.

I don't have technical skills to contribute with the troubleshooting, but if this helps, I'm on a M1Pro MacBook using macOS 14.2.1 and working with a Huion H610PRO v2 Pen Tablet. (And again, after upgrading for latest Photoshop, this seems to got worst).

Will now try to restart computer to see if this fix for now, or if the software became a digital useless brick.

[CJButler]

>> M1Pro MacBook using macOS 14.2.1 and working with a Huion H610PRO v2 Pen Tablet

A few things:

• We have never seen the lost mouse-up problem on Mac.
• All evidence gathered so far indicates the problem in this thread is a Windows only issue.
• We have not tested (or even seen) a Huion H610PRO v2 Pen Tablet. It is not supported at this time.

My ask to @bagadefente is to remove the tablet from the mix. Disconnect the tablet and remove all installed software (including plugins) associated with the tablet. Then see if you can reproduce.

[bagadefente]

Ok, I'll make a test working without the pen tablet for a while to see if this happens again and will be back to report.
Just for the records, restart the notebook makes Photoshop tools works again.

[Kuttyjoe]

I reinstalled my Windows and all of my software about a week ago.  I had been using Photoshop 23 to avoid the sticky problem, but now I don't see 23 in the available apps.  Oddly enough, 22 is there.  Anyway I decided to go with the very latest Photoshop release.  25.3.1.  So far I haven't run across the problem.  I suppose it will show up sooner or later though.

[ibanksy]

Hi @CJButler 

Thought I'd add to this forum also, since our studio has been tracking it for a solution for the last year or so. Multiple computers in our studio suffer from this problem and what prompted me to comment was the suggestion that its somewhat related to pen / tablet combinations. Which isnt currently being used by my system.

My current version of PS is 24.4.0, as anything newer than that seems to be even worse. Some system and windows specs below:

Windows 10 Pro 64 bit
Version 22H2
AMD Ryzen Threadripper 3990X 64-Core Processor 2.90 GHz

RAM: 256 GB

GPU: Nvidia RTX 3080

Spyder Elite Screen Colour Calibration

I do actually suspect its something to do with windows, but particulalry affecting PS since I have had similar button down release issues occasionally in other software.