P: (macOS Sonoma) Photoshop 2023/2024 Save for Web shows incomplete preview

Hi all,

**Update: I see this issue was reported a few days ago by someone else. Here's the main thread:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-macos-sonoma-photoshop-2023-2024-save-for-web-shows-incomplete-preview/idi-p/14117993

I'm running Sonoma 14.0 and I have a png file loaded into Photoshop (25.0.0). I'm using the Save for Web Legacy option to create various exports. However, I'm not seeing any preview, just a white canvas. I've tried loading lots of different fles and they all show the same thing, just a white canvas.

If I click "2 Up" I get a sliver of an edge, and if I click "4 Up", I see a little more. But no option displays the full image.

When I click "save", the exported file is correct. It's just the preview that seems buggy right now.

I've also rolled back and installed 24.7.1 & 24.7.0 & 24.0.0 and even 22.2 and this time, I can see a sliver of the preview but when I resize the export window or change the preview zoom to 100%, it disappears.

So it seems to me that there is a bug with Photoshop's Legacy export preview window and Sonoma 14.0. I thought the latest version was to be fully supported, but if it's not yet, then please disregard.

Thank you.

Photoshop Versions: 25.0.0 & 24.7.1 & 24.7.0 & 24.0.0 & 22.2

System Specs: M1 MBP 16" | 64GB RAM | 8TB

macOS: Sonoma 14.0

I changed my resolution to this and it worked. Try Changing to other resolutions.

I am having the exact same issue!!

Please fix Adobe 😭 

I am running Adobe Photoshop 25.0, and when I try to export a file as Save for Web (Legacy), the preview window does not show the image. How do I fix this? This issue just started when I upgraded to Photoshop 25 and/or installed Sonoma. I have always been able to see a preview of what I am exporting.

Working on a Mac 16-inch, 2021 (M1) running Sonoma 14.0.

Any help would be appreciated.

@Jay Chow @WT how so?

Hi Jay Chow

Welcome to this friendly user-to-user support forum.

What an embarrassment for the product team! Shame on them.

Hi everyone, after updating my Photoshop to the CC2024 version, my preview screens was not displayed correctly like the image below.

I use a MacBook Pro 14 M2 with 16GB memory and a 1TB hard drive.

Buenos días!

 Me llamo Paco Palacios y desde que instalé la última versión de Photoshop (25.0.0) en mi Imac 27" (sistema operativo Sonoma 14.0) al intentar guardar mis archivos para web (Archivo/Exportar/Guardar para Web) no puedo visualizar el archivo que quiero exportar, por lo que no sé si los cambios que hago al comprimir se verían bien puesto que no me muestra el archivo en el que estoy trabajando.

Espero que puedan ayudarme.

Muchas gracias.

PS works fine on Ventura - breaks in Sonoma. PS is also not the only one reporting GPU related issues on Sonoma - check the Apple forums.