Audio playback failed error code 1609891836

[neilw16441096]

I'm having the same issue with playback and also exporting audio. I've had to output via Media Encoder to get rendered audio in my exported videos. I've run the system compatability and no issues reported there.

macOS Monterey 12.7.5

iMac Retina 5K 27-inch 2019

3.6 GHz 8-core Intel i9

Ram 72 GB 2667 MHz DDR4

Radeon Pro 580X 8 GB

Neil Wieteska

[Sumeet Kumar Choubey]

Hi Neil Wieteska,

We're sorry to hear about this. Is this happening with any specific media or all of them? Could you please share a download link for one of the sample media with which you are experiencing this issue? It will help us to diagnose the issue properly.

Thanks,

Sumeet

[neilw16441096]

It happens with mp4. Also with wav and audio on a prores file. Afraid I can't share due to client material.

[neilw16441096]

Also, no issue with any of these files in other applications 

[Sumeet Kumar Choubey]

Thanks for the details. Please share the exact version of Premiere Pro that you are using & the camera/external recorder on which these files were captured. Also, for testing purposes, please try disabling hardware accelerated decoding (Premiere Pro > Settings > Media) to check if it's working properly. Please note that you would need to restart Premiere Pro after disabling it from Settings.

-Sumeet

[neilw16441096]

Premier version 24.5.0

Sorry should have said that

[neilw16441096]

Tried disabling hardwarw accelerated decoding. Same issue. Made no difference. one file is a CGI sequence, so the music must have been edited on to the visuals.

I've just loaded a wav file from a music library and that plays.

[Kevin-Monahan]

Hello @neilw16441096,

Thanks for filing this bug report and the information you provided. Our support team has reported this bug to engineering today.

I hope we can help you solve this one ASAP.

Thanks,
Kevin

[neilw16441096]

So, I'm now in the position where a wav file will not play. I have an edit start and complete using this music file. How do you suggest I proceed with this?

[neilw16441096]

I've gone back to Premier version 23.6.7 where the audio will play. Really.

[neilw16441096]

ok, I think I know what the issue was. I've gone back to Premier version 24.5.0 and let the application generate all the peak files. I then imported the wav file and it now plays.