Premiere Pro was just updated to 24.4.1 and now I cannot work at all due to the horrific performance with MXF files from Sony. Performance got worse when version 24 came along, but now it is unusable. I literally cannot produce any work and am at a standstill. This is on Windows platform.
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Editing and playback
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Performance or Stability
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User experience or interface
I am also having the same issue. I just downgraded to v 24.41, I was in 24.4. A project that I have been working on with minimal issues, started having major issues reading a 4K clip. It stopped reading the 4k clip altogether.
File Path: C:\Users\DA395670\Desktop\Projects\05_14_2024 Terry Forde\A012C002_240514FS_H1STH.MXF Type: MXF File Size: 31.12 GB Image Size: 3840 x 2160 Frame Rate: 29.97 Source Audio Format: 48000 Hz - 24-bit - 4 Channels Project Audio Format: 48000 Hz - 32 bit floating point - 4 Channels Total Duration: 00;28;34;22 Pixel Aspect Ratio: 1.0 Alpha: None Color Space: Rec. 709 Color Space Override: Off Input LUT: None
The clip was in a 1080HD sequence sca;e at 60%. Static shot as B cam on an interview. I have previous not had issues with 4K on this system: Processor Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz 2.59 GHz Installed RAM 32.0 GB (31.8 GB usable) Device ID 6989CD21-A6FB-46DF-AADB-6FD9FC58C116 Product ID 00329-00000-00003-AA803 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display
No issues with my A cam:
Type: MPEG Movie File Size: 3.89 GB Image Size: 1920 x 1080 Frame Rate: 29.97 Source Audio Format: 48000 Hz - Compressed - Stereo Project Audio Format: 48000 Hz - 32 bit floating point - Stereo Total Duration: 00:23:16:00 Pixel Aspect Ratio: 1.0 Alpha: None Color Space: Rec. 709 Color Space Override: Off Input LUT: None Video Codec Type: AVCHD H.264 4:2:0
I know the system is underpowered, but this is what I have to work with. And they want me to be at the most current upgrade because of security issues.
We appreciate your bug report. Have you tried deleting media cache as @jamieclarke suggested? Is there any more info you can provide as outlined in the following post? How do I write a bug report? Please let us know.
Deleting the media cache was the first thing I did. I hve been editing since the U-matic days, fourteen years now with Adobe. As soon as I reverted to 24.41, the issue stopped. The camera is a Canon XA 40. Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal) File generated by: CANON, XA40 (1.00) H.264/MPEG-4 AVC Long GOP High Profile 4:2:0 Unconstrained Coding. This is a new issue.
I can share the ulog_CC_Premiere Pro log of the event.
Hello, I have the same issue. Downgrading a version before "solves" the problem. I think is about some inner garbage stored somewhere of Adobe (delete the cache doesn't work) . But in the new version if you rename the files and start a new project everything seems to work well. I use Canon R5C and Canon C70. We are professional users, we are not using some strange codec or something like that. We appreciate all IA features but...man.. Please, solid structure first.
We are using Canon C70s as well. Can you please tell me exactly what you did to get up and running again? I'm a veteran editor as well and have been using Adobe since the very beginning of Pro 1.0. I have attempted everything except to transcode my files (like an Adobe rep suggested).
Hi! Rename the files (it's a mess). Or make another project and reimport again all the files. I think the problem is if you have already imported the files (.MXF) the new version cannot read those files properly for whaterver reason. I have some very big projects and I'm editing right now with the previous version. You cannot have 2 versions at the same time but you can try with the beta version to see what happens. Hope this helps
While the recent update of Premiere Pro to 24.4.1 has a lot of cool features, it's also caused a lot of frustration for a lot of people including myself. The application was not working and causing my computer to crash. I have a performance computer running Windows 11 Pro with the latest Intel CPU, Nvidia's Geforce RTX 4070 and 64GB RAM. It was always smooth sailling until the update. But here's what I discovered and what Adobe wasn't saying.
I have always uploaded footage from my Canons and Sonys in native format and just imported into my project with no problems. I never paid attention to the app preferences for the uploaded videos. I have several type of video applications including Real, VLC and Windows Microsoft video apps.
Apparently, the simple fix was to just set the videos to open with Premiere Pro. So you right-click on the video file and set it to open to Premiere Pro. Then if you had just updated from previous version, you'll need to clear the media cache. It then regenerates the cache after reopening your project.
And presto, the app is working again. I'm really intrigued though, that the Premiere software engineers did not discover this issue in their testing. And if they knew, why did they not advise of the solution? Their problem shooting tool advised to update hardware drivers etc. But none of that worked.
It's simply to set your video file preference within your project folders on your harddrive to open with Premiere Pro 24.4.1.
I worked with the new version 24.4.1 for 2 days before I decided to report the fix that I mention above. But I swear as soon as I posted the above, Premiere Pro 24.4.1 crashed and keeps on crashing!!! It's insane at this point.
Thanks, this simple fix of "right-click on the MXF video file and set it to open to Premiere Pro" works for me and my friend. (Canon 70 XF-AVC Footage on windows)
/t5/premiere-pro-bugs/mxf-file-performance-killed-in-24-4-1/idc-p/14691496#M29480an hour agoan hour ago
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Jamie,
I've followed your responses on this and other threads regarding recent MXF problems in Premiere. Holding shift while launching and disabling didn't help. Removing all 3rd party apps didn't help. The new version 24.5 does not help. The only stable solution that provides usable performance for me is to roll back to 24.2.1. I find 24.3 is stable but very slow. 24.4 onwards is a disaster. I'm using mxf files from R5C and C70 and editing on PC.
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