Imported Presets Disappearing (still)

[nicki nilla]

There are several PRFPSET fx presets that disappear in Premiere everytime I restart the program. While my text/transition presets are unaffected, 90% of my 3rd party shake presets disappear. I have tried following instructions from past threads about importing them to a new bin and renaming it, but that hasn't helped. All of my presets are saved locally on the same SSD premiere is installed on. This is a new issue for me as of the last 1-2 weeks.

Imported Preset "Ultimate Earthquake" (Before Restart)

Imported Preset, moved to new bin and renamed

Imported Preset (After Restart)

My other shake preset pack disappears entirely on restart. I also tried moving the "Ultimate Earthquake" preset pack into an entirely different new bin that isn't parented under anything else, but no use either. Interestingly enough, I named the new bin "NEW NEW NEW", and when I reopened premiere it was changed back to "presets bin 01".

Windows 11 OS

i9-11900k CPU

RTX 4070 Ti GPU

NVidia 32.0.15.6070 Driver

48 GB RAM

WD Black 1 TB SN850X SSD

This is the other thread I tried following:
https://community.adobe.com/t5/premiere-pro-discussions/imported-presets-and-text-styles-disappear-a...

[Kevin-Monahan]

Hello @nicki nilla,

Thanks for the bug report. I'm Kevin from Support, a mod here. I hope the team will help you shortly. Sorry for the frustration. Please provide any further details if you can. See, How do I write a bug report?

Cheers,
Kevin

[nicki nilla]

Hi, what type of details would be helpful to know?

[nicki nilla]

@Kevin-Monahan What additional details should I post? I followed the bug report thread initially, so I'm not sure what else to add unless you need something specific.

[nicki nilla]

Also, I've noticed that the names of my custom presets aren't saving when I restart. Not sure if it's related, but I made a typo when I originally created this transform/crop preset. It's supposed to say "cam" crop out, and I keep editing it to say that, but it reverts back to "came" every time I close a project.

[Kevin-Monahan]

Hi @nicki nilla,

I'm from support and a moderator here. While we are waiting to hear from the product team, you could give:

• The version of Premiere Pro
• Where you purchased or downloaded the presets from
• Any missing workflow details

Thanks,
Kevin

[nicki nilla]

@Kevin-Monahan I'm on Version 24.6.1

Presets were downloaded from Cinecom.net 1-2 years ago

https://www.cinecom.net/video-packs/ultimate-earthquake/

https://www.cinecom.net/video-packs/handheld-camera-movement-presets-premiere-pro/ 

Workflow:
I open premiere pro and open a project or create a new one. I create a new presets bin, and change the name from the default. I import the shake presets which I've been using without issue for over a year, and move all of them into the new bin. I save the project, and restart Premiere. Upen opening the previous project, the Ultimate Earthquake presets are all gone but two, the Handheld Movement presets are completely gone, and names of newly made bins are reverted to their default. So at this point, I redo everything, but it all disappears or reverts upon the next restart. I also just tried importing a preset from Motion Array which stayed after restart, but then imported a "10 transitions" preset from another source (either google drive or envato), and 9 of the transition presets disappeared after restart.

I've also tried creating new presets that aren't imported from another site. These presets only contain one transform scale attribute. The presets are given a unique name and work fine. I restart premiere, and those presets are still there, but now if I change the names again, the new name change doesn't save when I restart premiere. This also applies to bins, as well as old presets. However, if I delete the presets/bins, they stay deleted (ie. changes saved). I don't know if this information is relevant, but it seems related since past solutions stated that users needed to just add new presets to a new/renamed bin.

[nicki nilla]

Oh and all my presets are saved on my primary computer drive in the same-ish area that Premiere was installed in

Documents/Adobe/Premiere Pro/Presets

[Kevin-Monahan]

Thanks, @nicki nilla. Hopefully, this will bring a response from the team. Has Cinecom support responded yet? They may have an issue, as well. The team is returning from a conference, so please excuse any delays in handling your post.

Thanks,
Kevin

[Hitesh Godhwani]

Having the same issue as well.

[R Neil Haugen]

This could be a file permissions issue, which can behave like this. If so, you would need to make sure the permissions for those folders and files are open to allow access. Which is different depending on your OS.

[nicki nilla]

Hmm all permissions for the folder and files are allowed for all users/groups, except for special permissions (I don't know what that is)

[ShadowedStar]

I am also experiencing this issue with presets missing: same version of Adobe premiere the odd thing is that only cinecom presets are disappearing since I added others and they stayed (not custom) but imported from foureditors. But I also get the same problem of trying to rename presets and they revert to the previous save state. The presets that keep disappearing are Real handheld movement (cinecom.net) I thought this was a cinecom issue but that wouldn't explain Adobe premiere not saving the renaming of presets.

[nicki nilla]

I messaged Cinecom support a week ago but haven't heard anything back yet.