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Known issue: Crash on Windows with some NVIDIA GPUs running CUDA in 24.2

Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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We are aware of an issue affecting some users in Premiere Pro, After Effects and Media Encoder version 24.2.  A crash on startup may be experienced for some Windows systems with certain NVIDIA GPUs supporting CUDA.  Some user are also seeing that they cannot enable GPU acceleration for CUDA.  At this time, we do not believe an NVIDIA GPU driver update will resolve the issue since the issue is believed to be in the Adobe codebase.

 

While we track down the source of this crash, we have decided to pull the 24.2 releases of Premiere Pro, Media Encoder, and After Effects from the Creative Cloud Desktop application.  We plan to issue a 24.2.1 patch as soon as the issue is fixed.

 

This issue affects Premiere Pro, Media Encoder, and After Effects.

 

Workarounds and recommendations:

or

  • Update to 24.2.1 (once it is available)

 

 

Bug Unresolved
TOPICS
Computer configuration , Performance or Stability

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correct answers 2 Pinned Replies

Adobe Employee , Feb 28, 2024 Feb 28, 2024

@uchihaquynh Thanks very much for reporting this issue! We have tested the problem and we see the same problem you do. We are in conversation with Nvidia about the issue. For now, we suggest you reinstall the previous driver. Specifically, install the Studio driver, version 551.23. You can find this via:

1. Nvidia.com

2. Select Drivers from the top menu bar.

3. Click the Beta and Older Drivers link.

4. From the "Recommended / Beta" popup menu, choose Studio Driver

5. Choose your Nvidia product, o

...

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Adobe Employee , Mar 11, 2024 Mar 11, 2024

Hi @uchihaquynh and community,

Thanks for filing the bug. A product manager, @Fergus H, has acknowledged it as an issue.

 

Please see the instructions to work around the issue here.

 

It appears to be a driver issue that NVIDIA is working on. We apologize if this issue has affected you. Please keep an eye on this post for further developments on this case.

 

Thanks,
Kevin

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13 Comments
New Here ,
Feb 22, 2024 Feb 22, 2024

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still not available. Any Updates?

 

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New Here ,
Feb 23, 2024 Feb 23, 2024

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Just installed Premiere pro 24.2.1 but it still crashes on startup. Had to revert to 24.1.

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New Here ,
Feb 23, 2024 Feb 23, 2024

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Hello, i have same problem.
When i export by Software Encoding, my video is OK, but if i export by Hardware Encoding my video look like that, Pr dont notice error or anything.
This problem just appeared today after i updated my Nvidia driver. My Pr is lastest version of Adobe, and i use GPU 2080.
Thanks!

ditme.pngimage.png

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New Here ,
Feb 23, 2024 Feb 23, 2024

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yes, i also have a same problem after update my nvidia driver

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New Here ,
Feb 25, 2024 Feb 25, 2024

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Hello,
I have installed version 24.2.1 and the applications listed at startup continue to fail.
I have also updated the NVIDIA drivers to the latest version in case it is related to the failure.

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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@uchihaquynh Thanks very much for reporting this issue! We have tested the problem and we see the same problem you do. We are in conversation with Nvidia about the issue. For now, we suggest you reinstall the previous driver. Specifically, install the Studio driver, version 551.23. You can find this via:

1. Nvidia.com

2. Select Drivers from the top menu bar.

3. Click the Beta and Older Drivers link.

4. From the "Recommended / Beta" popup menu, choose Studio Driver

5. Choose your Nvidia product, operating system, and language. 

 

After clicking Search, download and install version 551.23. 

 

Regards,

Fergus

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New Here ,
Feb 28, 2024 Feb 28, 2024

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@Francis-Crossman 

Any news about this issue

 

Many thanks.

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New Here ,
Mar 01, 2024 Mar 01, 2024

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I'm likewise still experiencing extremely frequent crashes on 24.2.1 that I did not experience in 24.1. I'd advise Adobe to please look into this more.

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New Here ,
Mar 11, 2024 Mar 11, 2024

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Same issue on 24.2.1 Update, still crashing on Hardware Rendering (CUDA) with Nvidia 3000 GPU. This is very concerning as it only happens in Premiere Pro. Non-Adobe apps using CUDA seem to run fine with Hardware Acceleration.

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi @uchihaquynh and community,

Thanks for filing the bug. A product manager, @Fergus H, has acknowledged it as an issue.

 

Please see the instructions to work around the issue here.

 

It appears to be a driver issue that NVIDIA is working on. We apologize if this issue has affected you. Please keep an eye on this post for further developments on this case.

 

Thanks,
Kevin

Status Acknowledged

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New Here ,
Mar 11, 2024 Mar 11, 2024

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This solution doesn't work either. Is just reverted to nvidia Studio driver 551.23 but the problem is still there. A crash during startup of premiere and media encoder 24.2.1

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New Here ,
Mar 25, 2024 Mar 25, 2024

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I now have premiere 24.2.1. (Build 2) that no longer crashes on startup.

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New Here ,
Mar 26, 2024 Mar 26, 2024

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LATEST

I now have premiere 24.3.0.  that no longer crashes on startup

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