Hi @Erin37162340vrrm - This is a known issue that has been fixed in the beta version 25.1 known issues
Issue: Windows customers may see an “Import Files” dialog box that never completes in the following conditions:
- The Learn, Libraries, Frame.io panel, or any panel listed in Windows > Extensions, is turned on.
- An AAF, Final Cut Pro XML, or EDL file is being imported.
Workaround: When importing these file types, first close the above-listed panels. The panels can be turned on again after the
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