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Premiere Pro 24.2 has keyboard bugs

Explorer ,
Feb 08, 2024 Feb 08, 2024

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I just updated to 24.2 and suddenly my razor and rolling edit keys are not working, and not displaying. Had to roll back to 24.1 in order to get them back. I haven't had time to investigate whatever else isn't working; that was enough.

Bug Investigating
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Editing and playback , User experience or interface

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correct answers 2 Correct answers

Adobe Employee , Mar 11, 2024 Mar 11, 2024

A bit more info on closed Tools panel resulting in Tools shortcuts not working in Timeline, this fix can be verified in 24.4 beta build 006+. Hope this helps.

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Adobe Employee , Mar 04, 2024 Mar 04, 2024

We believe this issue should be fixed with 24.4 Beta build 006+, available for download in Creative Cloud.

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correct answers 2 Pinned Replies

Adobe Employee , Feb 27, 2024 Feb 27, 2024

Hi there, 

We're sorry about the poor experience. We're investigating a similar issue. Please open the Tools panel (Window > Tools) before using the Tools shortcuts & check if it's working properly. Let us know if it helps.

 

Thanks,

Sumeet

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Adobe Employee , Feb 27, 2024 Feb 27, 2024

Hi davidgaudio, 

We're sorry about the poor experience. We're investigating a similar issue. Please open the Tools panel (Window > Tools) before using the Tools shortcuts & check if it's working properly. Let us know if it helps.

 

Thanks,

Sumeet

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34 Comments
Adobe Employee ,
Mar 08, 2024 Mar 08, 2024

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As @Sumeet Kumar Choubey said, the team is investigating this issue. I apologize for the frustration on this, @davidgaudio.

 

Thanks,
Kevin

Status Investigating

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Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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In the latest update of Premiere Pro (24.2.1) when the tools panel is closed and I use keyboard shortcuts for selecting tools, shortcuts won't work.

 

For shortcuts to work again, I need to re open the tools panel.

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Community Expert ,
Mar 09, 2024 Mar 09, 2024

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Known issue: revert to previous version or use the beta.

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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A bit more info on closed Tools panel resulting in Tools shortcuts not working in Timeline, this fix can be verified in 24.4 beta build 006+. Hope this helps.

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Participant ,
Mar 11, 2024 Mar 11, 2024

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Hey,

 

Ever since the latest Premiere Pro update, I've encountered this bizarre bug where about 70% of my keyboard shortcuts decide to not work unless I open the "Tools" panel. I usually keep that panel closed because, well, I've got my shortcuts memorized like a pro, and it's never been an issue before. Any comrades in this bug struggle, or better yet, any genius solutions floating around?

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi @jparrieta,

Thanks for filing the bug. As @Ann Bens states, the issue has been fixed in Beta. I hope the bug fix will be released in an upcoming version of Premiere Pro. I appreciate you taking the time to file this bug. Take care.

 

Thanks,

Kevin

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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You don't have to memorize this thread, but the answer is here, chronologically right above your post. 🙂

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Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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This Tool fix is now in 24.3, which just shipped and is available for download.

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Community Beginner ,
Mar 27, 2024 Mar 27, 2024

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Thanks for the note. I will wait and see how that update fairs for others before I try it – I’m no longer confident in the upgrades, sorry.

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